Pine Tree Munnar

The Hotel deserves 5 stars coz of location, cleanliness, delicious freshly prepared food from their kitchen, and friendly staff who are also very accommodating. However, guests are inconvenienced due to 1) no desk in room. I was told by reception that desks are available in superior rooms and not in basic rooms. I checked hotel’s website and don’t see any mention of desks in superior/ other rooms or any photos showing desk in room?? 2) Electrical outlets locations are poorly located in relation to room furniture arrangement 3) tea packets are provided in room but no coffee or creamer packets as per their policy ?? 4) there was no laundry service or air conditioner in rooms as advertised