Element by Marriott Dallas Love Field

Such a clean hotel, always. The staff is friendly and check in is a breeze! The parking fee is only $10 which is nice.

Got charged for parking and no spaces available. Plenty of apologies but no help.

Very busy and noisy hotel. Not enough parking.

Getting in or out of parking lot and spaces for parking were very narrow.

The hotel is well maintained and the staff, with the exception of a very rude young man, were very helpful. I would recommend this hotel to those flying out of Dallas Love Field - the shuttle was great.

Good hotel, near Dallas Love field airport, but not trust on schuttle bus servive.

The room and hotel are nice. However, we waited 50 mins for the airport shuttle. We were told it would take 10-15 mins. I actually called 4 times! Then they told me it had been by the airport twice and they absolutely had not been by. Just get an Uber and ditch the shuttle.

Overall my stay at Element was nice, though having to pay for parking in a wide open self-parking lot is not customer friendly. The room was nice and large (suite) with a full kitchen. It is nice to have the bar and restaurant on site and the food I ate was pretty tasty. They should add Chardonnay to their wine offerings!

Quite pleased with my stay in a very nice hotel. The only problem was they charged for parking by mistake when I had a room that said free parking on the hotel’s.com website, even after I checked the folio had no charge on it. Had to take time on the phone to get the credit

This is my second time at this property which is both an Element and an Aloft. The last time the front desk was chaotic and disorganized - staff chatting with friends, getting in each others way, slow and confused. Maybe a one-off, it happens. But this time, while they acknowledged that we had pre-paid Expedia reservations, the desk clerk could not give us a room. Why? Don't know. We were asked to wait for the manager. So we waited. And waited. And finally I gave up, went to the desk and paid a second time for the room. Did the management come to us offering to make things right? Nope. Apology? Nope. Sat at the bar to order drinks. No bartender. Waited, and still no bartender and this was on a Saturday night. So I walked into the kitchen and asked if anyone could pour me a drink. A cook came out, did her best, but did not know how to collect payment. So again, it was wait for the manager, who finally showed up and seemed baffled by his own computer system. I gave up, slapped down a 20 and walked away with my drinks. The impression I had on the first stay was confirmed: this hotel is not well managed. I don't blame the clearly under-trained desk clerk, or the willing cook, this is a management issue.

Place needs a deep clean before it’s gets worse. Detail cleaning is it needs. Am surprised management hasn’t seen it.

The first room had an AC that didn’t work. I had to go back downstairs to get another room. The second room was a bit dirty, fridge/microwave were open when I went in the room. The shade was broken so it wouldn’t close letting sun and light in from outside. The panel in bathroom was closed. The bed was uncomfortable and smelled weird. Toiletries were missing. Dishwasher was leaking. Please contact if you’d like pictures I took.

Easy checkin. Clean comfortable quiet room.

Room was clean, cool, and comfortable. Staff was friendly and helpful. I requested to be moved to another room due to a barking dog in the room next to me and they handled that quickly and with no fuss. The only negative to the room was one of the electrical outlets on the bedside lamp did not work.

Very modern facility with very clean and pleasant rooms!

It very clean and the staff friendly.

Worst hotel experience I’ve ever had! We checked in and the upgraded room we reserved two months in advance was not the one we got. I went back to front desk and she said sorry we have an event going on and those rooms were all given away. She told me that I could call their accountant the next week to get a refund on the upgraded amount we paid. The room we were put in was tiny. The room was not cleaned well. There was hair in the sink still. The staff was not helpful and we had to look for the microwave. Parking was limited in the front of the hotel and it was raining. The next morning the cleaning lady knocked on our door early and asked when we were checking out. There were two other couples that stayed at the hotel and the exact same thing happened to them. I do not recommend this hotel!

I really really wanted to like this hotel based on the photos however I was really disappointed. Check in was smooth but I didn’t get the pool view as per my booking. Upon arrival to the room i immediately noticed dog hair all over the furniture, human hair stuck on the wall inside the bathroom. There is a black hand smudges all over the door. The shower head looked liked it needed a good cleaning with vinegar to get rid of all the calcium buildup. The nightstand on the side I slept on had black crust (maybe mascara) on it, you can tell housekeeping didn’t clean it at all. The carpet also had a lot of human hair that was not mine. We also noticed housekeeping did not come around the entire time we stayed (3 nights). Bed was really comfortable but the sheets were not soft at all, they might as well cover yourself in burlap fabric. lastly when we looked under the sink for some paper towels we noticed black mold under the kitchen sink.

I stayed here for a week and after four days developed bites and rashes all over my body. I informed the front desk and was moved to another room for the last two nights, with a promise of compensation. No manager was on duty at the time. Days later, I still hadn’t received a call from a manager. Each time I tried to follow up, my calls went unanswered—until I called from a different number, at which point they picked up immediately. I was then told the manager “wasn’t available until later.” The hotel itself was fine, but the staff’s lack of follow-through and assistance was unacceptable. I’m still dealing with the aftermath of this experience. I won’t be returning or recommending this property.

clean, convenient location, friendly staff, etc.

This location is close to the airport terminal which was convenient. However, I found my room to be very noisy. I could hear people running in the hallways and doors slamming closed. I also didn't find the staff particularly friendly. The one person who was very nice, (and seemed to really like his job) was the bartender/server at the Aloft bar. He was professional and had a great attitude. I loved the tacos I ordered as well.

The first room had an AC that didn’t work. I had to go back downstairs to get another room. The second room was a bit dirty, fridge/microwave were open when I went in the room. The shade was broken so it wouldn’t close letting sun and light in from outside. The panel in bathroom was closed. The bed was uncomfortable and smelled weird. Toiletries were missing. Dishwasher was leaking. Please contact if you’d like pictures I took.

I only spent 1 short night. I chose it because it’s very close to Dallas Love Airport and they offer a free shuttle. Only about 5 minutes away, the shuttle runs every 30 minutes. It was convenient and on time for my early morning flight. My room on the 4th floor was modern, spacious and very clean. It had 2 queen beds, a little soft for me, a comfortable sofa, a large screen tv, and a kitchen stocked with dishes and pots & pans. It also had filtered water from the sink faucet. No table though, just a desk/counter with 1 chair. I loved the large window with a few of the area. It had power shades that worked fine. The soundproofing was not great from above. You could hear running and other sounds pretty loudly. The bathroom was large but with an accessible shower. I didn’t wander around the lobby so not sure if they have a restaurant. I walked about 5 minutes away to a local eatery and then Starbucks. Overall, it was a nice place to stay to catch an early flight. I was satisfied with my experience but surprised that I did not get the type or location of room that I selected on Hotels.com. I had requested a 1 king bed room, non accessible, with a view of the pool. Not sure if this is a hotel or hotels.com issue.

Good value for being able to have fridge, induction stove, kitchen sink, and microwave; also spacious bathroom and spacious room with desk and couch. Good value for a stay when you are on a work trip and want to come back to ample space with multiple functions

Room was clean, cool, and comfortable. Staff was friendly and helpful. I requested to be moved to another room due to a barking dog in the room next to me and they handled that quickly and with no fuss. The only negative to the room was one of the electrical outlets on the bedside lamp did not work.

Liked the room had a small kitchen

I stayed here over this past weekend, 6/9-6/11/2023 for the FanExpo. I had my daughter and her boyfriend. I booked a two queen bed studio. It was a five hour drive to get to Dallas from where we live. We were to leave on Friday before 5:00. However, due to a family emergency I didn't leave town until after 8:00 that night. Putting me at the hotel after 1:30 AM. I contacted them to let them know of my late arrival and was assured it was no problem because they ran their systems at 3:00 AM. Make it to the hotel at 1:30 AM. Get checked in and to my room and I was put in a king studio with a sofa bed. I booked two beds. I go back down and show her my reservation is for two queen beds. While on the phone she plays around on the computer to tell me sorry, all those rooms are dirty and she can't fix anything. I am so unhappy immediately. Sleeper sofas are the worst. I paid for two beds for comfort. When booking I saw the king room with a sleeper sofa, which was cheaper but paid more money for two beds for a reason! On top of that, no bedding for the sleeper sofa in the room. Had to request that, waited 45 more minutes for that. Called over and over at the front desk with no answer to find out what was taking so long. Out of frustration, went to go to the front desk in person only to find the bedding laying on the dirty floor outside our door and missing the blanket. Got no sleep that night. Woke up early for our day which was ruined because of how tired we all were. Will not return.

Beautiful room and the location was perfect

Nice property big rooms and bathrooms

I really really wanted to like this hotel based on the photos however I was really disappointed. Check in was smooth but I didn’t get the pool view as per my booking. Upon arrival to the room i immediately noticed dog hair all over the furniture, human hair stuck on the wall inside the bathroom. There is a black hand smudges all over the door. The shower head looked liked it needed a good cleaning with vinegar to get rid of all the calcium buildup. The nightstand on the side I slept on had black crust (maybe mascara) on it, you can tell housekeeping didn’t clean it at all. The carpet also had a lot of human hair that was not mine. We also noticed housekeeping did not come around the entire time we stayed (3 nights). Bed was really comfortable but the sheets were not soft at all, they might as well cover yourself in burlap fabric. lastly when we looked under the sink for some paper towels we noticed black mold under the kitchen sink.

Room was clean, cool, and comfortable. Staff was friendly and helpful. I requested to be moved to another room due to a barking dog in the room next to me and they handled that quickly and with no fuss. The only negative to the room was one of the electrical outlets on the bedside lamp did not work.

The room and hotel are nice. However, we waited 50 mins for the airport shuttle. We were told it would take 10-15 mins. I actually called 4 times! Then they told me it had been by the airport twice and they absolutely had not been by. Just get an Uber and ditch the shuttle.

One of the best breakfasts I've been offered, very good and fresh! Front desk staff are friendly and helpful. Top-notch all around!

The staff at the Element was amazing! Bree got me into a hotel when there were no reservations available the early morning of Friday, May 19th during her overnight shift. The crew of Tariq (also my namesake), Tabby, and Samuel were amazing in the daytime shifts at the front desk. They made sure that my stay was amazing. I had a wonderful time. My stay was so great that I ended up re-arranging my flight to leave a day later and stayed in the hotel an extra night from checking out the morning of Sunday, May 22nd to leaving on Monday, May 24th.

Love the person that I checked in with she was super friendly and awesome

I stayed here over this past weekend, 6/9-6/11/2023 for the FanExpo. I had my daughter and her boyfriend. I booked a two queen bed studio. It was a five hour drive to get to Dallas from where we live. We were to leave on Friday before 5:00. However, due to a family emergency I didn't leave town until after 8:00 that night. Putting me at the hotel after 1:30 AM. I contacted them to let them know of my late arrival and was assured it was no problem because they ran their systems at 3:00 AM. Make it to the hotel at 1:30 AM. Get checked in and to my room and I was put in a king studio with a sofa bed. I booked two beds. I go back down and show her my reservation is for two queen beds. While on the phone she plays around on the computer to tell me sorry, all those rooms are dirty and she can't fix anything. I am so unhappy immediately. Sleeper sofas are the worst. I paid for two beds for comfort. When booking I saw the king room with a sleeper sofa, which was cheaper but paid more money for two beds for a reason! On top of that, no bedding for the sleeper sofa in the room. Had to request that, waited 45 more minutes for that. Called over and over at the front desk with no answer to find out what was taking so long. Out of frustration, went to go to the front desk in person only to find the bedding laying on the dirty floor outside our door and missing the blanket. Got no sleep that night. Woke up early for our day which was ruined because of how tired we all were. Will not return.

Worst hotel experience I’ve ever had! We checked in and the upgraded room we reserved two months in advance was not the one we got. I went back to front desk and she said sorry we have an event going on and those rooms were all given away. She told me that I could call their accountant the next week to get a refund on the upgraded amount we paid. The room we were put in was tiny. The room was not cleaned well. There was hair in the sink still. The staff was not helpful and we had to look for the microwave. Parking was limited in the front of the hotel and it was raining. The next morning the cleaning lady knocked on our door early and asked when we were checking out. There were two other couples that stayed at the hotel and the exact same thing happened to them. I do not recommend this hotel!

The staff on the Element side were very nice and attentive. The hotel is close to the airport and close to the Highland Park area making it a convenient and affordable place to stay. We will stay there again on our next trip to the big D...

I stayed here for a week and after four days developed bites and rashes all over my body. I informed the front desk and was moved to another room for the last two nights, with a promise of compensation. No manager was on duty at the time. Days later, I still hadn’t received a call from a manager. Each time I tried to follow up, my calls went unanswered—until I called from a different number, at which point they picked up immediately. I was then told the manager “wasn’t available until later.” The hotel itself was fine, but the staff’s lack of follow-through and assistance was unacceptable. I’m still dealing with the aftermath of this experience. I won’t be returning or recommending this property.

This is my second time at this property which is both an Element and an Aloft. The last time the front desk was chaotic and disorganized - staff chatting with friends, getting in each others way, slow and confused. Maybe a one-off, it happens. But this time, while they acknowledged that we had pre-paid Expedia reservations, the desk clerk could not give us a room. Why? Don't know. We were asked to wait for the manager. So we waited. And waited. And finally I gave up, went to the desk and paid a second time for the room. Did the management come to us offering to make things right? Nope. Apology? Nope. Sat at the bar to order drinks. No bartender. Waited, and still no bartender and this was on a Saturday night. So I walked into the kitchen and asked if anyone could pour me a drink. A cook came out, did her best, but did not know how to collect payment. So again, it was wait for the manager, who finally showed up and seemed baffled by his own computer system. I gave up, slapped down a 20 and walked away with my drinks. The impression I had on the first stay was confirmed: this hotel is not well managed. I don't blame the clearly under-trained desk clerk, or the willing cook, this is a management issue.

The hotel is well maintained and the staff, with the exception of a very rude young man, were very helpful. I would recommend this hotel to those flying out of Dallas Love Field - the shuttle was great.

I only spent 1 short night. I chose it because it’s very close to Dallas Love Airport and they offer a free shuttle. Only about 5 minutes away, the shuttle runs every 30 minutes. It was convenient and on time for my early morning flight. My room on the 4th floor was modern, spacious and very clean. It had 2 queen beds, a little soft for me, a comfortable sofa, a large screen tv, and a kitchen stocked with dishes and pots & pans. It also had filtered water from the sink faucet. No table though, just a desk/counter with 1 chair. I loved the large window with a few of the area. It had power shades that worked fine. The soundproofing was not great from above. You could hear running and other sounds pretty loudly. The bathroom was large but with an accessible shower. I didn’t wander around the lobby so not sure if they have a restaurant. I walked about 5 minutes away to a local eatery and then Starbucks. Overall, it was a nice place to stay to catch an early flight. I was satisfied with my experience but surprised that I did not get the type or location of room that I selected on Hotels.com. I had requested a 1 king bed room, non accessible, with a view of the pool. Not sure if this is a hotel or hotels.com issue.

Close to the airport and to a decent meal!

Good hotel, near Dallas Love field airport, but not trust on schuttle bus servive.

Great location to Dallas Love.

Nice clean and new hotel with nice staff. Kind of strange industrial airport parking & rental car kind of neighborhood

The room was very nice but the neighborhood had alot of homeless people and the parking is wide open. People who lived in the apartments behind were parking and getting deliveries in the hotel parking lot. There are a few food options nearby. Staff was very nice and knowledgeable.

Friendly staff, clean rooms and lots of restaurant choices by the hotel.

Beautiful room and the location was perfect

The staff on the Element side were very nice and attentive. The hotel is close to the airport and close to the Highland Park area making it a convenient and affordable place to stay. We will stay there again on our next trip to the big D...

While I have stayed at both the hotels many times, I am amazed that there is no options for decent food at the bar.

This location is close to the airport terminal which was convenient. However, I found my room to be very noisy. I could hear people running in the hallways and doors slamming closed. I also didn't find the staff particularly friendly. The one person who was very nice, (and seemed to really like his job) was the bartender/server at the Aloft bar. He was professional and had a great attitude. I loved the tacos I ordered as well.

Liked proximity to airport. $16/night self park is too expensive. Luggage carts too small and too few. Breakfast was poor. Room had damaged window coverings and there was no cookware to use on induction cooktop.

The property was clean. Parking was great. Free breakfast.

One of the best breakfasts I've been offered, very good and fresh! Front desk staff are friendly and helpful. Top-notch all around!

Overall my stay at Element was nice, though having to pay for parking in a wide open self-parking lot is not customer friendly. The room was nice and large (suite) with a full kitchen. It is nice to have the bar and restaurant on site and the food I ate was pretty tasty. They should add Chardonnay to their wine offerings!

Sixth time staying here. Excellent as usual. Only concern is that the bar Never has ingredients for a Bloody Mary

For us weary elderly travellers just trying to get to our daughters in California for Christmas and New Years and being stranded in Dallas because of Southwest; it was wonderful to arrive to a warm welcome and warm comfortable room!! We were also so grateful to have free shuttle service from the airport. 😊👍. Since we were also travelling with our little dog, it was wonderful that this hotel was pet friendly! It was also so nice to have breakfast included. It was also our first experience having a Robot deliver the extra blanket we needed! We would highly recommend this hotel to anyone needing a good place to stay!😄👍

This is my second time at this property which is both an Element and an Aloft. The last time the front desk was chaotic and disorganized - staff chatting with friends, getting in each others way, slow and confused. Maybe a one-off, it happens. But this time, while they acknowledged that we had pre-paid Expedia reservations, the desk clerk could not give us a room. Why? Don't know. We were asked to wait for the manager. So we waited. And waited. And finally I gave up, went to the desk and paid a second time for the room. Did the management come to us offering to make things right? Nope. Apology? Nope. Sat at the bar to order drinks. No bartender. Waited, and still no bartender and this was on a Saturday night. So I walked into the kitchen and asked if anyone could pour me a drink. A cook came out, did her best, but did not know how to collect payment. So again, it was wait for the manager, who finally showed up and seemed baffled by his own computer system. I gave up, slapped down a 20 and walked away with my drinks. The impression I had on the first stay was confirmed: this hotel is not well managed. I don't blame the clearly under-trained desk clerk, or the willing cook, this is a management issue.