Home2 Suites by Hilton Portland

Ac not working in hallls and rooms properly, on the third floor anyway. Was not told about dehumidifier up front, once we were finally let in the room with a master key i had to ask what it was for and was not shown how to use it. We felt uncomfortable and asked to have a refund and leave.

This property is very worn with numerous broken and items in poor shape. The window blinds in both of our rooms did not work and were replaced with curtain rods way to long for the window and curtains. They have a terrible humidity problem in the dining area and in the rooms. Our third floor hallway had two oscillating fans at either end - not sure why but it felt like the AC did not work in the hall. The humidity in the room made the tile floor very slippery and unsafe. We had to be careful while waiting for the elevator and in the dining room as so much moisture would collect on the air vent in the ceiling that it would drip water. Most of the vents were like this. I am shocked that this property is part of the Hilton program.

The pool was completely shut down, with no prior warning. It was full of green water due to an apparent pump failure. They also had to shut off the water for 4 hours during the day. The hotel itself did not feel very clean. The breakfast had a very small selection, and the egg sandwiches looked like they had been there for several days.

The front desk staff were incredibly helpful but the service and property was subpar. Only the first floor ice machine worked, the continental breakfast consisted of microwave sandwiches and the waffle machine was dirty. When I asked about cleaning the lady just said we’ll take care of it later then walked off. The upper floors smelled of stale wet carpet. The humidity in the building was so high the floors were wet.

they were having some sort of leak that they did not explain but there were fans in the hallways to dry out carpets and entire place smelled like mildew

First day walking in the entrance sliding door didnt work. You had to open it manually. Got my keys to the room and it didnt work. Then got moved to another room and the room was so dirty and not even clean. Bed wasnt done and towels all over. Went to a third room and the sink was dirty. It seems someone barely shave.

Free laundry

The staff was friendly and welcoming! The rooms were clean but they had mold, AC was leaking, and the rooms smelled. The rooms had some sort of humidifier. The hallways did not have AC so there were fans running which made it noisy and muggy. I was at a Home2Suites in Austin and my experience was completely different. This was embarrassing as I had booked rooms for my family as well and the rooms were awful. Do not recommend staying here.

We have stayed at a lot of Hilton hotels and have never had a bad experience. This time was so different. The staff was very friendly, but our hotel smelled like mildew, the ac was barely pushing air so we had to go buy a fan. The pool was cloudy and green, the couch in the hotel had stains all over it, the breakfast was very minimal unlike the others we have stayed at. Our room also had roaches. We won’t be staying here again.

Staff was super sweet, pool was green the whole time we stayed so that was a bummer! Love the laundry area was very convenient for us to wash out beach towels and swim wear

From check in the staff seemed indifferent. Heading to our room the heat’s hit our face. They had fans in the hallway as the AC was not working. In our room only one AC worked the other had to be swapped out by hotel staff. The room was so dirty that our boys had to wash their feet after the carpet left them dark and stained after only 30 minutes. The OJ offered during breakfast was spoiled. One of not the worst experiences we’ve ever had!

This property is very worn with numerous broken and items in poor shape. The window blinds in both of our rooms did not work and were replaced with curtain rods way to long for the window and curtains. They have a terrible humidity problem in the dining area and in the rooms. Our third floor hallway had two oscillating fans at either end - not sure why but it felt like the AC did not work in the hall. The humidity in the room made the tile floor very slippery and unsafe. We had to be careful while waiting for the elevator and in the dining room as so much moisture would collect on the air vent in the ceiling that it would drip water. Most of the vents were like this. I am shocked that this property is part of the Hilton program.

There appeared to have been some sort of water leak throughout the hotel. We have stayed here before and have not had an issue with the condition of the facilities but this time it was really wet, mildew-y, musty, etc. Our room had an overwhelming odor and there was a damp aid bucket that the hotel had placed in our room but it was not working. I am an easy going traveler but this smell and the general lack of upkeep was dissapointing.

The staff was great and made my stay a little tolerable. Other than that the room smelled, the bedsheets were stained, no maid service on weekends, and there was mold everywhere (even on the ceiling). Will not ever stay at this hotel again.

Not cleaned

The hotel appeared nice when checking in. The staff was very helpful and professional. The hallways and the room was extremely dirty and the smell was bad. The couch in the room smelled loudly of urine. Had to put a bath towel in the computer chair to work. Was not a great experience.

Poorly staffed. I stayed for 5 days and they did not clean my room once or change towels. A/C did not work. There was a lot of mold in the room

The staff was friendly and welcoming! The rooms were clean but they had mold, AC was leaking, and the rooms smelled. The rooms had some sort of humidifier. The hallways did not have AC so there were fans running which made it noisy and muggy. I was at a Home2Suites in Austin and my experience was completely different. This was embarrassing as I had booked rooms for my family as well and the rooms were awful. Do not recommend staying here.

We have stayed at a lot of Hilton hotels and have never had a bad experience. This time was so different. The staff was very friendly, but our hotel smelled like mildew, the ac was barely pushing air so we had to go buy a fan. The pool was cloudy and green, the couch in the hotel had stains all over it, the breakfast was very minimal unlike the others we have stayed at. Our room also had roaches. We won’t be staying here again.

Unfortunately this property was not what I expected. My room was extremely dirty, it had a terrible odor, and the blow dryer blew cold air. I requested a new one but no one would respond to me. :(

Great place w big rooms..large refrigerator..my only complaint is breakfast started late

Just an ok stay. Very dated for a newer property and not the cleanest.

Room was clean but peeling wallpaper, light bulbs missing, rusty lamps. Needs some TLC. Lousy breakfast even by continental breakfast standards.

Facilities were very clean and well maintained. Rooms were very spacious and well stocked. Very easy to check in and check out. Would definitely recommend!

the room was not neat and the air conditioning was not good. very dissapointed.

Like the convenience of being able to cut trip cost by cooking/ability to prepare food in room….had loud & noisy neighbors in room next door until all hours of the night……shower floor was extremely slippery

The rooms are nice size. Plenty of room for 4. A/C works very well

I would definitely stay there again. Room was large and had full kitchen for convenience.

The check-in systems were broken. The room door did not close securely. The bathroom door did not close or lock. Exhaust broken , faucet in the kitchenette was loose. The place seemed falling part.

If staying a few days and need a suite. This hotel is perfect. It was oversized for us because we ended up coming by ourselves and probably should have downsized the room. But we stayed in room with Kingsize bed and sofa suite. Very nice accommodations. Portland is centrally based and perfect spot to stay as far as location with Corpus to the right and Port A to the left. This hotel has a convenience store directly in front, easy to walk too and safe. If you have a hankering for chinese sushi hibachi, literally can walk to it... the menu had affordable pricing and opened late. Steakhouse right across walking distance and the movies just down the street. Now just be aware of noise. We stayed in 312 which faced the street and oh wow Portland was really happening past midnight with the sounds of trucks and motorcycles up and down street. So slightly noisy but we were ok with it. This hotel had full breakfast. I love that checkout was at 12. Way better! As soon as sou step out of elevator the pool was to your left and gym to the right. The front lobby very beautiful and staff is awesome. Did go swimming in pool and it was a little "muggy" looking, not clear but they literally had dozens of families the day b4 so i get ir. The water was warm which i liked, not freezing. Now it is literally outside of the washroom and so be aware you will smell when they are washing towels etc due to the vent facing the pool. Other than that it was fine. So in my book this hotel is a keeper!

I had pleasant days…even though we didn’t stay long at the hotel most of the time we traveled around the city and exploring places… the hotel room is clean and they’re short staffed so the service wasn’t as fast as it should be…overall it’s a pleasant stays…4/5

Elijah was great!! We had a bad experience with Expedia double booking a condo we were suppose to arrive to. Last min went here and he was quick to help us and settled in. Thank you!!

Awesome staff! Cold ac!

The employees were so helpful and very nice. Made me feel welcome.

Had a great experience. Staff was very friendly.

Poorly staffed. I stayed for 5 days and they did not clean my room once or change towels. A/C did not work. There was a lot of mold in the room

Friendliness of staff

From check in to check out everyone was really welcoming and helpful . Room was amazing, breakfast was great. Definitely will be my go to when coming back .

Unfortunately this property was not what I expected. My room was extremely dirty, it had a terrible odor, and the blow dryer blew cold air. I requested a new one but no one would respond to me. :(

Nice room and staff were very polite and helpful

The access to the property was hard because all around the highway and street close to it were under construction. The room smelled like someone had smoked inside and the body wash dispenser was empty in my room and my friends room as well. The breakfast sandwiches were served cold. Other than that, everything else was good.

Good area very central with restaurants all around and near.

Quick check in . nice location

The girl at the front desk was a delight. But our room smelled bad and had a dehumidifier beside the bathroom which was leaking water onto the tile flooring. The shower stall was cracked in several places. The breakfast was subpar. There was no water or juice. It is very inconvenient to access from the highway. We will probably stay somewhere else next time.

Very convenient location and quiet area.

Went for a fishing trip. Conviniently close to a great fishing pier and to many tourist attractions.

Very nice but a lot of construction in area

Great stay. Didnt care for the covid era sack breakfast when other hotels have a full buffet breakfast. A few cosmetic maintenance issues around the room. Liked the storage and counter space in the room. Walking distance to restaurants.

If staying a few days and need a suite. This hotel is perfect. It was oversized for us because we ended up coming by ourselves and probably should have downsized the room. But we stayed in room with Kingsize bed and sofa suite. Very nice accommodations. Portland is centrally based and perfect spot to stay as far as location with Corpus to the right and Port A to the left. This hotel has a convenience store directly in front, easy to walk too and safe. If you have a hankering for chinese sushi hibachi, literally can walk to it... the menu had affordable pricing and opened late. Steakhouse right across walking distance and the movies just down the street. Now just be aware of noise. We stayed in 312 which faced the street and oh wow Portland was really happening past midnight with the sounds of trucks and motorcycles up and down street. So slightly noisy but we were ok with it. This hotel had full breakfast. I love that checkout was at 12. Way better! As soon as sou step out of elevator the pool was to your left and gym to the right. The front lobby very beautiful and staff is awesome. Did go swimming in pool and it was a little "muggy" looking, not clear but they literally had dozens of families the day b4 so i get ir. The water was warm which i liked, not freezing. Now it is literally outside of the washroom and so be aware you will smell when they are washing towels etc due to the vent facing the pool. Other than that it was fine. So in my book this hotel is a keeper!

From check in the staff seemed indifferent. Heading to our room the heat’s hit our face. They had fans in the hallway as the AC was not working. In our room only one AC worked the other had to be swapped out by hotel staff. The room was so dirty that our boys had to wash their feet after the carpet left them dark and stained after only 30 minutes. The OJ offered during breakfast was spoiled. One of not the worst experiences we’ve ever had!

The access to the property was hard because all around the highway and street close to it were under construction. The room smelled like someone had smoked inside and the body wash dispenser was empty in my room and my friends room as well. The breakfast sandwiches were served cold. Other than that, everything else was good.

The pool was completely shut down, with no prior warning. It was full of green water due to an apparent pump failure. They also had to shut off the water for 4 hours during the day. The hotel itself did not feel very clean. The breakfast had a very small selection, and the egg sandwiches looked like they had been there for several days.

Comfortable beds. Breakfast could have been better.

The girl at the front desk was a delight. But our room smelled bad and had a dehumidifier beside the bathroom which was leaking water onto the tile flooring. The shower stall was cracked in several places. The breakfast was subpar. There was no water or juice. It is very inconvenient to access from the highway. We will probably stay somewhere else next time.

The internet access was easy (for the little one). the room was pretty good, better than expected. The complimnetary breakfast could use alot of work. Not good at all

From check in to check out everyone was really welcoming and helpful . Room was amazing, breakfast was great. Definitely will be my go to when coming back .

Disappointed overall in this experience due to musty smell in the hall, the pool was shut down, and the continental breakfast was very scarce compared to our previous experiences with Home2 by Hilton.

The room carpet and floors were a little dirty. Breakfast was better at the other few Home 2 suites we visited. Otherwise the customer service was great!

Breakfast hit the spot, the waffles were excellent