Alila Mayakoba by Hyatt
348 US$
/natt
Snitt för september
Priser för Alila Mayakoba by Hyatt
Välj datum för att se priser och tillgänglighet.
348 US$
/natt
Snitt för september
Genomsnittliga priser per månad
På Alila Mayakoba by Hyatt är priset per natt i genomsnitt 250 US$ under den billigaste månaden (november) och 1 260 US$ under den dyraste månaden (december), baserat på de senaste 12 månaderna.
| Månad | Genomsnittligt pris |
|---|---|
| september | 348 US$ |
| oktober | 394 US$ |
| november | 250 US$ |
| december | 1 260 US$ |
sep. · 348 US$
S
O
N
D
Dyrast: december (ca 1 260 US$)
Billigast: november (ca 250 US$)
Om detta boende
Tillbringa dagen på den privata stranden eller sjunk ned i en av deras 2 utomhuspooler. Denna resort har även gratis wi-fi, conciergetjänster och bröllopstjänster. Gäster kan enkelt ta sig till stranden genom att hoppa på den kostnadsfria s...
Bekvämligheter
Tillbringa dagen på den privata stranden eller sjunk ned i en av deras 2 utomhuspooler. Denna resort har även gratis wi-fi, conciergetjänster och bröllopstjänster. Gäster kan enkelt ta sig till stranden genom att hoppa på den kostnadsfria strandbussen.
Företagsfaciliteter
Gäster har tillgång till bland annat expressutcheckning, kemtvätt/tvättjänster och reception (öppen dygnet runt). Planerar du ett event i Playa del Carmen? På denna resort finns det event- och konferensutrymmen på upp till 6200 kvadratmeter, däribland konferensrum och 5 mötesrum. Gratis parkeringsservice erbjuds på plats.
Måltider
Njut av mexikanska köket på Chef’s Atelier, en av de 4 restaurangerna denna resort ståtar med, eller stanna på rummet och nyttja dess rumsservice dygnet runt. Avsluta dagen med en drink på boendets bar eller strandbar. Komplett frukost serveras dagligen mot en avgift från 07.00 till 11.00.
Rum
Känn dig som hemma i ett av de 182 individuellt inredda rummen med minibarer (med vissa gratis produkter) och platt-tv. Rummen har privata balkonger. Gratis wi-fi gör att du kan hålla dig uppkopplad, och kabel-tv erbjuder underhållning. Badrum med dusch, gratis toalettartiklar och hårtorkar.
Läge
I Playa del Carmen ligger Alila Mayakoba by Hyatt vid havet, 5 min med bil från El Camaleón Mayakobas golfbana och 11 min från Quinta Avenida. Denna resort vid stranden ligger 8 km från Maroma strand och 10 km från Playa Mamitas.
Vad finns i närheten
El Camaleón Mayakobas golfbana(0.8 miles)
Tres Rios Ecopark(2.3 miles)
Gran Coyote Golf(2.7 miles)
Playa Xcalacoco(4.3 miles)
Plaza 28 de Julio(4.6 miles)
Chun-Zumbul (dykplats)(4.8 miles)
Maroma strand(5 miles)
Guadalupe-kyrkan(5.4 miles)
Playa Punta Esmeralda(5.5 miles)
Playa Avenida Colosio(5.7 miles)
Temazcal Natura(5.9 miles)
Plaza Las Americas(6.1 miles)
Playa 88(6.2 miles)
Playa Mamitas(6.2 miles)
Playa del Carmen stora strand(6.2 miles)
Cozumel, Quintana Roo (CZM-Cozumel Intl.)(26.8 miles)
Cancun, Quintana Roo (CUN-Cancun Intl.)(28.8 miles)
Tulum internationella flygplats (TQO)(70.7 miles)
Parkering
Flygplatstransfer
Restaurang
Pool
Business center
Rumservice
Läge
Address Provided by Property Manager, Playa del Carmen, Quintana Roo, Mexiko
El Camaleón Mayakobas golfbana (0.8 miles)
Tres Rios Ecopark (2.3 miles)
Gran Coyote Golf (2.7 miles)
Playa Xcalacoco (4.3 miles)
Plaza 28 de Julio (4.6 miles)
Chun-Zumbul (dykplats) (4.8 miles)
Gästrecensioner för Alila Mayakoba by Hyatt
8.8
Fantastiskt
Baserat på 265 verifierade recensioner
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
På Alila Mayakoba berömmer gästerna ofta den vackra omgivningen med både djungel och strand, rymliga och bekväma rum, och framför allt den vänliga och uppmärksamma personalen. De beskriver avkopplande vistelser med välskötta faciliteter, inbjudande pooler och en allmänt lugn och familjevänlig atmosfär.
Läs merVar detta till hjälp?
Vad gäster tycker
På Alila Mayakoba berömmer gästerna ofta den vackra omgivningen med både djungel och strand, rymliga och bekväma rum, och framför allt den vänliga och uppmärksamma personalen. De beskriver avkopplande vistelser med välskötta faciliteter, inbjudande pooler och en allmänt lugn och familjevänlig atmosfär.
Vanliga nackdelar inkluderar det utspridda läget som kräver golfbilar eller cyklar, ibland väntetid på transport och viss ojämnhet i servicen. Mat och dryck uppfattas allmänt som goda men dyra, med enstaka kommentarer om genomsnittliga alternativ, begränsade menyer, brister i frukosten och missförstånd kring vad som ingår i all-inclusive-paketet. Räkna med en fridfull och exklusiv vistelse i naturen, men med högre matkostnader och en stor, utspridd anläggning.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Faciliteter
Attraktiva pooler, strandområden med solstolar, ett modernt fitnesscenter, cyklar och golfbilstrafik lyfts fram på hela fastigheten. Resorten är mycket utspridd, golfbilar kan innebära väntetid, vissa cyklar känns höga eller ostadiga, och delar av stranden drabbas av tång eller erosionsskydd.
Relaterade gästrecensioner
10
Fernando
2 sep. 2023
·
Stannade 7 nätter
bikes are unstable and too tall
bikes are unstable and too tall
8
Tiffany
9 apr. 2024
·
Stannade 3 nätter
Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious
Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious
10
Stefan
23 jan. 2025
·
Stannade 6 nätter
We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.
We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.
10
SERGIO
11 jan. 2025
·
Stannade 1 natt
We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.
We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.
10
Yesenia
2 mars 2024
·
Stannade 3 nätter
I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
6
Desse
8 nov. 2024
·
Stannade 2 nätter
Wild animals like monkeys walking around stealing people snacks. Attacking golf carts. Transportation is iffy and sometimes there's a wait
Wild animals like monkeys walking around stealing people snacks. Attacking golf carts. Transportation is iffy and sometimes there's a wait
10
Elvira
2 juni 2023
·
Stannade 3 nätter
Todo el complejo donde se encuentra el hotel, es hermoso. Nos encanto que tuvieran bicis para andar por toda la propiedad conectando con la naturaleza. La comida deliciosa. El servicio excelente. Nos toco que estén construyendo Justo enfrente de nuestra habitación y el ruido o la vista se entorpecía un poco, pero de ahí en más, excelente todo.
Todo el complejo donde se encuentra el hotel, es hermoso. Nos encanto que tuvieran bicis para andar por toda la propiedad conectando con la naturaleza. La comida deliciosa. El servicio excelente. Nos toco que estén construyendo Justo enfrente de nuestra habitación y el ruido o la vista se entorpecía un poco, pero de ahí en más, excelente todo.
10
Payam
1 maj 2022
·
Stannade 1 natt
Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.
Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.
6
Matthew
7 apr. 2024
·
Stannade 3 nätter
The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.
The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.
8
Matthew
22 apr. 2023
·
Stannade 4 nätter
This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.
This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.
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Renlighet
Rum och faciliteter beskrivs genomgående som mycket rena och väl underhållna.
Relaterade gästrecensioner
10
SERGIO
11 jan. 2025
·
Stannade 1 natt
We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.
We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.
10
Raquel
21 nov. 2023
·
Stannade 5 nätter
It was AMAZING! Great service and very clean! Love the ambiance of the resort❤️
It was AMAZING! Great service and very clean! Love the ambiance of the resort❤️
10
Yesenia
2 mars 2024
·
Stannade 3 nätter
I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
10
Maria Cristina
27 apr. 2023
·
Stannade 9 nätter
People of the hotel and facilities are amazing!!! The best place ever for a good holliday. You feel all the time very confortable and well attended everywhere. Beautiful and astonishing place.
People of the hotel and facilities are amazing!!! The best place ever for a good holliday. You feel all the time very confortable and well attended everywhere. Beautiful and astonishing place.
10
Payam
1 maj 2022
·
Stannade 1 natt
Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.
Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.
10
PEDRO
23 sep. 2024
·
Stannade 8 nätter
El hotel supero nuestras expectqtivas. El personal muy atentos y amables, los botones, los choferes de los carros de golf, los hosts, las amas de llaves y los meseros en todos los restaurantes y en el beach club muy atentos. Los cuartos muy limpios. Las instalaciones limpias y muy bien mantenidas. Todo exelente.
El hotel supero nuestras expectqtivas. El personal muy atentos y amables, los botones, los choferes de los carros de golf, los hosts, las amas de llaves y los meseros en todos los restaurantes y en el beach club muy atentos. Los cuartos muy limpios. Las instalaciones limpias y muy bien mantenidas. Todo exelente.
10
Martha Otero
3 okt. 2022
·
Stannade 3 nätter
Disfrutamos mucho nuestra estancia. El servicio fue siempre amable y las instalaciones muy bonitas y limpias. La playa es hermosa.
Disfrutamos mucho nuestra estancia. El servicio fue siempre amable y las instalaciones muy bonitas y limpias. La playa es hermosa.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Rum
Gästerna framhäver rymliga, moderna och bekväma rum, vissa med egen pool, och lugna och avskilda lägen. En del nämner mjuka eller genomslagna madrasser.
Relaterade gästrecensioner
8
Norma Suyapa
11 dec. 2024
·
Stannade 4 nätter
En general me encanta, principalmente el servicio de su perssonal. Son super-atentos. estan al pendiente de cada detalle. El único pero, seria que los colchones no son firmes. Ligeramente aguados y pandeados y el descanso no es total.
En general me encanta, principalmente el servicio de su perssonal. Son super-atentos. estan al pendiente de cada detalle. El único pero, seria que los colchones no son firmes. Ligeramente aguados y pandeados y el descanso no es total.
10
Alfredo
1 feb. 2023
·
Stannade 4 nätter
Uniquely nestled within the Mayakoba property this resort provided excellent rooms, amenities, food and wonderful hospitality. A new favorite destination in Mexico.
Uniquely nestled within the Mayakoba property this resort provided excellent rooms, amenities, food and wonderful hospitality. A new favorite destination in Mexico.
10
Carlos
8 dec. 2024
·
Stannade 3 nätter
Buena calidad de las habitaciones Los precios de los productos un poco altos para lo que ofrecen
Buena calidad de las habitaciones Los precios de los productos un poco altos para lo que ofrecen
10
Keri
8 dec. 2023
·
Stannade 2 nätter
We had a fabulous 2 night stay, our suite with private pool was exceptional. The room had all the amenities you could want for. Bed was so comfortable. First night we ate on the beach, the shrimp in garlic was to die for. The second night we ate by the lagoon and had a chicken curry which again was very good. The staff were very friendly and efficient. Definitely return for a longer stay!!
We had a fabulous 2 night stay, our suite with private pool was exceptional. The room had all the amenities you could want for. Bed was so comfortable. First night we ate on the beach, the shrimp in garlic was to die for. The second night we ate by the lagoon and had a chicken curry which again was very good. The staff were very friendly and efficient. Definitely return for a longer stay!!
10
Andy
8 dec. 2024
·
Stannade 1 natt
Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.
Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.
10
Rose Ann
20 jan. 2022
·
Stannade 1 natt
El servicio es espectacular. Las habitaciones son cómodas y me encanto el balcón.
El servicio es espectacular. Las habitaciones son cómodas y me encanto el balcón.
10
Stefan
23 jan. 2025
·
Stannade 6 nätter
We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.
We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.
10
Yesenia
2 mars 2024
·
Stannade 3 nätter
I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
10
Hope
16 mars 2024
·
Stannade 5 nätter
This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.
This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.
10
Payam
1 maj 2022
·
Stannade 1 natt
Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.
Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Service
Personalen får brett beröm för att vara vänlig, uppmärksam och proaktiv. Återkommande problem inkluderar långsam eller ojämn service, begränsad uppmärksamhet vid stranden eller frukosten, kommunikationsbrister och dålig uppföljning av förlorade föremål.
Relaterade gästrecensioner
4
Marco
20 jan. 2025
·
Stannade 4 nätter
El servicio ha sido deplorable durante toda la estancia: 1.- Más de 10 minutos para que te sienten en la mesa del desayuno. 2.- Si quieres un café, lo mejor es irlo a pedir directamente a la barra de las bebidas porque los meseros no recuerdan o no atienden la solicitud. 3.- Los carros para trasladarse dentro de la propiedad tardan muchísimo y encima mal encarados. En una ocasión olvidé algo en el cuarto y le pedí que me esperara y la respuesta fue: lo espero pero solo si se apura porque tengo prisa. 4.- El servicio en la playa es “self service”. Cada quien tiene que poner su toalla en los camastros, abrir su propia sombrilla y acercarse a los meseros para pedir algo. 5.- Y ya que pides, las bebidas son “al gusto”. Un día te traen tu bebida en un vaso menor a 250 mililitros y otro día, la misma bebida, en vaso globo, por el mismo precio. A una le echan mucho alcohol y a la otra nada. Muy al tanto y sin ningún tipo de estándar. 6.- En la zona de albercas cerca de los cuartos próximos a Casa Amate, ni medio mesero. Puedes estar ahí horas sin que te atiendan, Lo que tienes que hacer es caminar al restaurante para pedir una bebida que, aparte, va a llegar en 20 minutos. 7.- Varias veces no contestaron en el teléfono de recepción… En fin, muy triste su servicio, y mira que no te estás hospedando en cualquier hotel por el precio que cobran. Nada más pensar que su “noche mexicana” con tacos “all you can eat” cuesta $1,600 pesos y solo tiene 3 variedades: fríos y de mal sabor.
El servicio ha sido deplorable durante toda la estancia: 1.- Más de 10 minutos para que te sienten en la mesa del desayuno. 2.- Si quieres un café, lo mejor es irlo a pedir directamente a la barra de las bebidas porque los meseros no recuerdan o no atienden la solicitud. 3.- Los carros para trasladarse dentro de la propiedad tardan muchísimo y encima mal encarados. En una ocasión olvidé algo en el cuarto y le pedí que me esperara y la respuesta fue: lo espero pero solo si se apura porque tengo prisa. 4.- El servicio en la playa es “self service”. Cada quien tiene que poner su toalla en los camastros, abrir su propia sombrilla y acercarse a los meseros para pedir algo. 5.- Y ya que pides, las bebidas son “al gusto”. Un día te traen tu bebida en un vaso menor a 250 mililitros y otro día, la misma bebida, en vaso globo, por el mismo precio. A una le echan mucho alcohol y a la otra nada. Muy al tanto y sin ningún tipo de estándar. 6.- En la zona de albercas cerca de los cuartos próximos a Casa Amate, ni medio mesero. Puedes estar ahí horas sin que te atiendan, Lo que tienes que hacer es caminar al restaurante para pedir una bebida que, aparte, va a llegar en 20 minutos. 7.- Varias veces no contestaron en el teléfono de recepción… En fin, muy triste su servicio, y mira que no te estás hospedando en cualquier hotel por el precio que cobran. Nada más pensar que su “noche mexicana” con tacos “all you can eat” cuesta $1,600 pesos y solo tiene 3 variedades: fríos y de mal sabor.
4
hasanga
5 feb. 2025
·
Stannade 1 natt
I lost my sunglasses abd staff did not help me fimd it
I lost my sunglasses abd staff did not help me fimd it
8
Erica
2 dec. 2024
·
Stannade 8 nätter
Overall great experience. Service was a little lacking at times.
Overall great experience. Service was a little lacking at times.
2
hasanga
4 feb. 2025
·
Stannade 1 natt
I lost my sunglasses at the property and the staff were not helpful in finding it!
I lost my sunglasses at the property and the staff were not helpful in finding it!
10
SERGIO
11 jan. 2025
·
Stannade 1 natt
We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.
We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.
6
Glen
18 mars 2023
·
Stannade 4 nätter
Staff was friendly but they did not communicate well about expectations
Staff was friendly but they did not communicate well about expectations
10
Faraz
4 dec. 2024
·
Stannade 4 nätter
the staff makes this property. they all went above and beyond to make us happy.
the staff makes this property. they all went above and beyond to make us happy.
10
Matthew
15 feb. 2025
·
Stannade 1 natt
I have stayed here numerous times. It is my favorite place to stay in Playa Del Carmen. The staff, especially Antonio and Alex, consistently make the experience exceptional.
I have stayed here numerous times. It is my favorite place to stay in Playa Del Carmen. The staff, especially Antonio and Alex, consistently make the experience exceptional.
2
Luisa
17 okt. 2023
·
Stannade 3 nätter
Fatal servicio
Fatal servicio
10
PEDRO
23 sep. 2024
·
Stannade 8 nätter
El hotel supero nuestras expectqtivas. El personal muy atentos y amables, los botones, los choferes de los carros de golf, los hosts, las amas de llaves y los meseros en todos los restaurantes y en el beach club muy atentos. Los cuartos muy limpios. Las instalaciones limpias y muy bien mantenidas. Todo exelente.
El hotel supero nuestras expectqtivas. El personal muy atentos y amables, los botones, los choferes de los carros de golf, los hosts, las amas de llaves y los meseros en todos los restaurantes y en el beach club muy atentos. Los cuartos muy limpios. Las instalaciones limpias y muy bien mantenidas. Todo exelente.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Läge
Beläget i Mayakoba-komplexet uppskattas djungelmiljön, stranden och den säkra, lugna atmosfären. Layouten är omfattande, så förflyttning kräver ofta golfbilar eller cyklar och kan ta tid.
Relaterade gästrecensioner
10
Alfredo
1 feb. 2023
·
Stannade 4 nätter
Uniquely nestled within the Mayakoba property this resort provided excellent rooms, amenities, food and wonderful hospitality. A new favorite destination in Mexico.
Uniquely nestled within the Mayakoba property this resort provided excellent rooms, amenities, food and wonderful hospitality. A new favorite destination in Mexico.
10
Andy
8 dec. 2024
·
Stannade 1 natt
Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.
Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.
10
SERGIO
11 jan. 2025
·
Stannade 1 natt
We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.
We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.
8
Matt
9 jan. 2025
·
Stannade 5 nätter
Its nice safe environment. The
Its nice safe environment. The
10
Allyson
18 feb. 2024
·
Stannade 5 nätter
Andaz Mayakoba exceeded our expectations. From the moment we arrived until the moment we left, everything was made conveniently available for us to have an incredibly relaxing and memorable vacation. The property is stunning and we loved the attention to detail, the superb customer service, the focus on eco-friendliness, the ease of navigating Mayakoba, and the many dining options. Everything was perfect and we will absolutely return.
Andaz Mayakoba exceeded our expectations. From the moment we arrived until the moment we left, everything was made conveniently available for us to have an incredibly relaxing and memorable vacation. The property is stunning and we loved the attention to detail, the superb customer service, the focus on eco-friendliness, the ease of navigating Mayakoba, and the many dining options. Everything was perfect and we will absolutely return.
10
Elvira
2 juni 2023
·
Stannade 3 nätter
Todo el complejo donde se encuentra el hotel, es hermoso. Nos encanto que tuvieran bicis para andar por toda la propiedad conectando con la naturaleza. La comida deliciosa. El servicio excelente. Nos toco que estén construyendo Justo enfrente de nuestra habitación y el ruido o la vista se entorpecía un poco, pero de ahí en más, excelente todo.
Todo el complejo donde se encuentra el hotel, es hermoso. Nos encanto que tuvieran bicis para andar por toda la propiedad conectando con la naturaleza. La comida deliciosa. El servicio excelente. Nos toco que estén construyendo Justo enfrente de nuestra habitación y el ruido o la vista se entorpecía un poco, pero de ahí en más, excelente todo.
10
Payam
1 maj 2022
·
Stannade 1 natt
Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.
Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.
6
Matthew
7 apr. 2024
·
Stannade 3 nätter
The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.
The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.
10
Corey
1 apr. 2023
·
Stannade 3 nätter
We loved it. Very relaxing. Very safe. Helpful and friendly staff. We shall return.
We loved it. Very relaxing. Very safe. Helpful and friendly staff. We shall return.
8
Matthew
22 apr. 2023
·
Stannade 4 nätter
This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.
This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.
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Måltider
Maten är ofta utsökt, men priserna för måltider och drycker är höga, vissa menyer känns begränsade och frukosten kan vara en besvikelse. Flera gäster rapporterar förvirring kring all-inclusive och ibland inkonsekvenser i drycker eller service.
Relaterade gästrecensioner
4
Marco
20 jan. 2025
·
Stannade 4 nätter
El servicio ha sido deplorable durante toda la estancia: 1.- Más de 10 minutos para que te sienten en la mesa del desayuno. 2.- Si quieres un café, lo mejor es irlo a pedir directamente a la barra de las bebidas porque los meseros no recuerdan o no atienden la solicitud. 3.- Los carros para trasladarse dentro de la propiedad tardan muchísimo y encima mal encarados. En una ocasión olvidé algo en el cuarto y le pedí que me esperara y la respuesta fue: lo espero pero solo si se apura porque tengo prisa. 4.- El servicio en la playa es “self service”. Cada quien tiene que poner su toalla en los camastros, abrir su propia sombrilla y acercarse a los meseros para pedir algo. 5.- Y ya que pides, las bebidas son “al gusto”. Un día te traen tu bebida en un vaso menor a 250 mililitros y otro día, la misma bebida, en vaso globo, por el mismo precio. A una le echan mucho alcohol y a la otra nada. Muy al tanto y sin ningún tipo de estándar. 6.- En la zona de albercas cerca de los cuartos próximos a Casa Amate, ni medio mesero. Puedes estar ahí horas sin que te atiendan, Lo que tienes que hacer es caminar al restaurante para pedir una bebida que, aparte, va a llegar en 20 minutos. 7.- Varias veces no contestaron en el teléfono de recepción… En fin, muy triste su servicio, y mira que no te estás hospedando en cualquier hotel por el precio que cobran. Nada más pensar que su “noche mexicana” con tacos “all you can eat” cuesta $1,600 pesos y solo tiene 3 variedades: fríos y de mal sabor.
El servicio ha sido deplorable durante toda la estancia: 1.- Más de 10 minutos para que te sienten en la mesa del desayuno. 2.- Si quieres un café, lo mejor es irlo a pedir directamente a la barra de las bebidas porque los meseros no recuerdan o no atienden la solicitud. 3.- Los carros para trasladarse dentro de la propiedad tardan muchísimo y encima mal encarados. En una ocasión olvidé algo en el cuarto y le pedí que me esperara y la respuesta fue: lo espero pero solo si se apura porque tengo prisa. 4.- El servicio en la playa es “self service”. Cada quien tiene que poner su toalla en los camastros, abrir su propia sombrilla y acercarse a los meseros para pedir algo. 5.- Y ya que pides, las bebidas son “al gusto”. Un día te traen tu bebida en un vaso menor a 250 mililitros y otro día, la misma bebida, en vaso globo, por el mismo precio. A una le echan mucho alcohol y a la otra nada. Muy al tanto y sin ningún tipo de estándar. 6.- En la zona de albercas cerca de los cuartos próximos a Casa Amate, ni medio mesero. Puedes estar ahí horas sin que te atiendan, Lo que tienes que hacer es caminar al restaurante para pedir una bebida que, aparte, va a llegar en 20 minutos. 7.- Varias veces no contestaron en el teléfono de recepción… En fin, muy triste su servicio, y mira que no te estás hospedando en cualquier hotel por el precio que cobran. Nada más pensar que su “noche mexicana” con tacos “all you can eat” cuesta $1,600 pesos y solo tiene 3 variedades: fríos y de mal sabor.
10
Keri
8 dec. 2023
·
Stannade 2 nätter
We had a fabulous 2 night stay, our suite with private pool was exceptional. The room had all the amenities you could want for. Bed was so comfortable. First night we ate on the beach, the shrimp in garlic was to die for. The second night we ate by the lagoon and had a chicken curry which again was very good. The staff were very friendly and efficient. Definitely return for a longer stay!!
We had a fabulous 2 night stay, our suite with private pool was exceptional. The room had all the amenities you could want for. Bed was so comfortable. First night we ate on the beach, the shrimp in garlic was to die for. The second night we ate by the lagoon and had a chicken curry which again was very good. The staff were very friendly and efficient. Definitely return for a longer stay!!
8
Tiffany
9 apr. 2024
·
Stannade 3 nätter
Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious
Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious
10
Stefan
23 jan. 2025
·
Stannade 6 nätter
We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.
We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.
10
Yesenia
2 mars 2024
·
Stannade 3 nätter
I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
10
CARLA
2 nov. 2023
·
The listing shows that is all inclusive. Upon arrival , I found out that the food and drinks were not included. The prices for food and drinks are high but they are of good quality. Each alcoholic drink is around $20. Please remove all inclusive from the listing.
The listing shows that is all inclusive. Upon arrival , I found out that the food and drinks were not included. The prices for food and drinks are high but they are of good quality. Each alcoholic drink is around $20. Please remove all inclusive from the listing.
10
timothy
8 feb. 2024
·
Stannade 4 nätter
loved the staff and the resort . Location & the friendliness of everyone that worked there. The one complaint is the cost of the food and drinks. At the Vegan Bar drinks are $25 each I ordered a virgin Mojito and they charged me the same price for that. lunch with a salad & a sandwich and 1 cocktail $100.00 by the pool or on the beach. If you can get all inclusive I would suggest you do that.
loved the staff and the resort . Location & the friendliness of everyone that worked there. The one complaint is the cost of the food and drinks. At the Vegan Bar drinks are $25 each I ordered a virgin Mojito and they charged me the same price for that. lunch with a salad & a sandwich and 1 cocktail $100.00 by the pool or on the beach. If you can get all inclusive I would suggest you do that.
8
Angela
15 juli 2023
·
Stannade 7 nätter
El hotel es muy lindo y el servicio inmejorable en cocina milagro sobre todo; los meseros donde tienen provisionalmente tinta de pulpo son menos atentos pero lo que daña la experiencia en el hotel es la calidad y el precio de la comida, es exagerados estos precios vs la calidad, nunca me habían cobrado tanto la comida en un hotel para recibir tan poco. Sotavento comida aceptable pero igual…. Precios abusivos. A pesar que me gusto no volvería.
El hotel es muy lindo y el servicio inmejorable en cocina milagro sobre todo; los meseros donde tienen provisionalmente tinta de pulpo son menos atentos pero lo que daña la experiencia en el hotel es la calidad y el precio de la comida, es exagerados estos precios vs la calidad, nunca me habían cobrado tanto la comida en un hotel para recibir tan poco. Sotavento comida aceptable pero igual…. Precios abusivos. A pesar que me gusto no volvería.
8
Jordi
9 juli 2024
·
Stannade 5 nätter
Staff is great Amate restaurant is way overpriced Food options are not great
Staff is great Amate restaurant is way overpriced Food options are not great
6
Francoise Marie-Jose
11 jan. 2025
·
Stannade 9 nätter
Food was average
Food was average
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10
ADRIAN
9 aug. 2026
·
Stannade 7 nätter
Todo estuvo excelente, el personal todos son increibleiblemente atentos, los alimentos en todos los restaurantes espectacular, los meseros son tan atentos que hacen unas vacaciones increíbles
Todo estuvo excelente, el personal todos son increibleiblemente atentos, los alimentos en todos los restaurantes espectacular, los meseros son tan atentos que hacen unas vacaciones increíbles
6
Renen
18 maj 2026
·
Stannade 9 nätter
We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.
We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.
10
Artem
12 apr. 2025
·
Stannade 6 nätter
We stayed 8 times at this place and will be back soon.
We stayed 8 times at this place and will be back soon.
10
Neorai
16 feb. 2025
·
Stannade 3 nätter
Gracias
Gracias
10
Matthew
15 feb. 2025
·
Stannade 1 natt
I have stayed here numerous times. It is my favorite place to stay in Playa Del Carmen. The staff, especially Antonio and Alex, consistently make the experience exceptional.
I have stayed here numerous times. It is my favorite place to stay in Playa Del Carmen. The staff, especially Antonio and Alex, consistently make the experience exceptional.
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Omedelbara AI-svar är baserade på hotellinformation
Priser för kommande datum
september 2026
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oktober 2026
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Billigare
Dyrare
Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.
Priser i USD för 2 gäster uppdateras dagligen.
- 2026-09-18: 392.9153046798706USD
- 2026-09-19: 334.0323667144775USD
- 2026-09-20: 313.0364433670044USD
- 2026-09-21: 328.1748915863037USD
- 2026-09-22: 335.3767702102661USD
- 2026-09-23: 335.3767702102661USD
- 2026-09-24: 343.24308544158936USD
- 2026-09-25: 354.71102359771726USD
- 2026-09-26: 357.23828762054444USD
- 2026-09-27: 335.7566485977173USD
- 2026-09-28: 330.70215560913084USD
- 2026-09-29: 337.3348476791382USD
- 2026-09-30: 337.02028060913085USD
- 2026-10-01: 395.7413250350952USD
- 2026-10-02: 433.2096180343628USD
- 2026-10-03: 433.05578762054444USD
- 2026-10-04: 367.6286766815185USD
- 2026-10-05: 362.12226303100584USD
- 2026-10-06: 357.40245986938476USD
- 2026-10-07: 357.40245986938476USD
- 2026-10-08: 395.94739048004146USD
- 2026-10-09: 433.70571060180663USD
- 2026-10-10: 433.70571060180663USD
- 2026-10-11: 367.6286766815185USD
- 2026-10-12: 357.23828762054444USD
- 2026-10-13: 347.1292665863037USD
- 2026-10-14: 357.40245986938476USD
- 2026-10-15: 400.66719364166255USD
- 2026-10-16: 433.70571060180663USD
- 2026-10-17: 433.70571060180663USD
- 2026-10-18: 364.8200095748901USD
- 2026-10-19: 354.2559477996826USD
- 2026-10-20: 354.2559477996826USD
- 2026-10-21: 354.2559477996826USD
- 2026-10-22: 405.6593902206421USD
- 2026-10-23: 429.2648915863037USD
- 2026-10-24: 432.10759910583494USD
- 2026-10-25: 468.43727359771725USD
- 2026-10-26: 465.1709715270996USD
- 2026-10-27: 464.6464126205444USD
- 2026-10-28: 392.43530330657956USD
- 2026-10-29: 391.40203128814693USD
- 2026-10-30: 460.8555165863037USD
- 2026-10-31: 476.0190306091308USD
- 2026-11-01: 446.9556345748901USD
- 2026-11-02: 485.62340515136714USD
- 2026-11-03: 478.54370040893554USD
- 2026-11-04: 508.4357052993774USD
- 2026-11-05: 500.02789859771724USD
- 2026-11-06: 515.5154100418091USD
- 2026-11-07: 530.461394958496USD
- 2026-11-08: 523.3817252731322USD
- 2026-11-09: 504.8401823043823USD
- 2026-11-10: 462.11914859771724USD
- 2026-11-11: 508.4357052993774USD
- 2026-11-12: 683.0678964233398USD
- 2026-11-13: 686.6716227722168USD
- 2026-11-14: 686.6716227722168USD
- 2026-11-15: 551.8365306091308USD
- 2026-11-16: 530.3548915863037USD
- 2026-11-17: 508.4357052993774USD
- 2026-11-18: 523.3817252731322USD
Kontakta boendet minst 48 timmar i förväg med kontaktinformationen i bokningsbekräftelsen för att arrangera incheckning. Gäster måste kontakta boendet i förväg för incheckningsinstruktioner. Personalen i receptionen välkomnar gästerna vid ankomst. Informationen från boendet kan ha översatts med automatiska översättningsverktyg.
Incheckning måste göras av någon som är minst 18 år.
- Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
- Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
- Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
- Boendet accepterar kreditkort och bankkort; ingen kontantbetalning.
- Kontantfria transaktioner erbjuds
- På detta boende finns bland annat följande säkerhetsdetaljer: brandsläckare, rökdetektor och förbandslåda.
- Det här boendet har utomhusområden såsom balkonger, uteplatser och terrasser som kanske inte är lämpliga för barn. Om du har frågor rekommenderar vi att du kontaktar boendet före ankomst för att bekräfta att de kan ta emot dig i ett lämpligt rum.
- Boendet bekräftar att man följer de riktlinjer för rengöring och desinficering som utfärdats av GBAC STAR (Hyatt).
- Observera att kulturella normer och gästpolicyer kan skilja sig i olika länder och på olika boenden. De policyer som listas är boendets egna.
- Enligt Hyatts policy besöks gästrummen minst en gång per dygn, även om gästen har bett om att inte bli störd. Försök att förvarna gästen görs innan personalen går in i rummet.
- Förhandsbokningar krävs för golftider och spabehandlingar. Bokningar kan göras genom att kontakta denna resort innan ankomsten med kontaktuppgifterna i bokningsbekräftelsen.
- Kontantfria betalningsmetoder är tillgängliga för alla transaktioner.
- Avgift för komplett frukost: USD 35 för vuxna och USD 18 för barn
- Deposition för husdjur: USD 100 per vistelse
- Avgift för husdjur: USD 100 per husdjur per natt
- Inga avgifter tas ut för assistanshundar
- Tidig incheckning är tillgänglig mot en avgift (i mån av tillgänglighet)
- Sen utcheckning är möjlig mot en avgift (endast i mån av tillgång)
Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.
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Fiske
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Parkering
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