Felix Hotels - Hotel Residence Porto San Paolo

Very noisy air conditioning unit and if you’re facing the road, very noisy!

The hotel was perfectly located in Porto San Paolo. Laura, Francesca, and Danielle were incredibly helpful throughout our stay. And swift to reply to emails before we arrived, answering all our Qs. We experienced a couple of minor issues in our room, but these were resolved promptly and without any fuss. The bed and pillows were exceptionally comfortable – I had the best sleep on them! We stayed in the studio apartment, which was spacious and very cosy. The breakfasts were delicious! One suggestion would be for the hotel to compile a list of recommended restaurants, which could easily be printed and handed out to guests. It would also be helpful to include local bus routes and timetables, as services are infrequent. And also including which beaches need to be booked in advance (we didn't do that in the end, to be honest, as there so many outstanding beaches to visit). Providing this information in advance would be a great added touch. Sort of like a welcome pack. We thoroughly enjoyed our stay!

The hotel was clean, spacious, and conveniently located near restaurants and shops, which made getting around easy. However, the Wi-Fi didn’t work at all during our stay, which was a major issue since we needed it for work. The small kitchen area was a nice addition, but it lacked basic essentials like paper towels or dish towels. We were also only provided with bottled water once during our entire stay. A few small improvements could make this place much more comfortable and work-friendly.

An excellent hotel with great amenities and near fantastic beaches. I highly recommend staying here.

The front desk staff went absolutely above and beyond. 4 of us (2 couples) were staying here for less than 18 hours in between trips. I accidentally booked Friday night, when we were staying Saturday night. There was “no room left in the inn.” However, the women running the desk figured out a way to make it work. They were able to put us in an “apartment” which was a bedroom and then a living room/kitchen with a sofa bed. Beds for all 4! Best part, they didn’t charge us extra for the mistake. Such wonderful customer service. Breakfast was excellent too!! Not a fancy hotel by any means, but when you get excellent customer service, doesn’t matter. Thank you staff! 😘