LiVEMAX RESORT Hakone Ashinoko

The pictures online don’t do the surrounding area justice. It’s tucked in a beautiful woodsy area. The staff was okay. Their attitude was a bit underwhelming. We knew we couldn’t go to them if we needed something or had questions. There was definitely a huge language barrier which made it hard to understand the amenities. We were very confused about how the women and men’s baths worked. We understood that from a certain time in the morning women were allowed and then men after?? So we thought it was a unisex bath?? I don’t really know it wasn’t explained well and we didn’t know if tattoos were excepted. We ended up just using our private one in our room which was nice. The room and hotel itself seems a bit old and run down. Also, we had a huge room and the bathroom was SUPER small. The smallest we’ve seen since our stay here in Japan. It was nice for a night but I wouldn’t spend the money on more than one night here. I think it’s something to experience just for the private bath in the room for a night maybe two.

Good for the price. Small public bath but no one else was in it so rather relaxing. Buffet breakfast was small and limited, but it did the job. Hard to get to, no restaurants open for dinner except 1. Last bus around 7-8pm. Lots of hills. Staff were nice.

This place seems on the cusp of closure. Almost as though it’s been forgotten. Crusty. Mold. Water soaked floors a wallpaper everywhere. The carpets in the entire hotel were stained and dirty. First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator) and my dad is 73. Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants). It’s not close to anything so you’re at the mercy of the breakfast and dinner served on site. Personal onsen in room was DIRTY to the MAX, so was the comforter. Honestly would have left this hotel if I wasn’t so tired. But do consider that the entire area seems just as run down as this hotel. But the ropeway and pirate ship were nice.

Getting to the hotel was quite hard and options for eating outside of the hotel offering were nonexistent. The room was spacious and offered everything promised but it was located on an area of the hotel that didn't have elevators, the public spaces all had a really strong humid odor. It was an ok experience, but not sure it was worth the price

部分房間沒有升降機，要自行拎行李上落樓梯，浴場設施比較舊，浴池水太熱。房間大致上整潔。當我正在泊車時，門口接待的服務生走來，但他只著緊我泊車的位置，並沒有指示或帶領我到正門，我拉著兩個20公斤的行李行錯了路，在正門抬行李上樓梯時只站在門口，並沒有指示我走旁邊的斜路。

Place was dirty and baldy taken care of. You could tell did not spend too much on maintenance. Tatami sintetic mats where worn off. Public bath was in bad shape and dirty. They have a foot bath which is closed due to lack of maintenance and you could tell it has been for a while. Gardens where not maintained properly with weeds all over the place. It's really a shame because the place has potential. I recommend paying a little extra in one of the neighborhood hotels so can have a pleasant visit to such a beautiful town.

Not easy to get to. Food is terrible. Onsen very small. Facility is dated and not clean.

Absolutely gorgeous property. Not too difficult or expensive to access via a bus from the Odawara shinkansen station. The rooms are huge, there are a million places to sit and relax, the hot tubs are amazing and fill pretty quickly, the public bath is spectacularly peaceful and gorgeous and is also pretty big. The dining options were plentiful too.

Dirty spiders in the room in room Onsen not very hot and the recirculating pump to keep the water hot was not working steep dangerous stairs. No elevator to the third floor and had to carry heavy bags up t the third floor. For an international hotel many of the staff didn’t speak English or even attempt to. un advised extra charge for the use of the in room Onsen that we paid a higher room fee for. Only one microwave for everyone in the hotel to use and yes it’s on the first floor for guests staying on the third floor not convenient.

Hotel molto tranquillo in un bosco, raggiungibile con il bus, colazione e cena ottime, onsen pubblici piccolo ma tranquillo, vasca termale privata spettacolare

早晚餐是很豐盛的，房間空間很大，但不知為何入棉被套有點破損感，可能使用久了，隔日睡醒後發現有點局部皮膚過敏，不能確認是否跟床單有關係，但剛結束時幾天其他地方的住宿都沒發生這樣的事情，另外房間內的泡湯木池底已經泡水黑化，看起來是有點可怕的，希望能保持一定程度的品質，或是更換不易泡水損壞的池子例如磁磚或石頭材質。

シンクや風呂場の匂いがきつかった。

This place seems on the cusp of closure. Almost as though it’s been forgotten. Crusty. Mold. Water soaked floors a wallpaper everywhere. The carpets in the entire hotel were stained and dirty. First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator) and my dad is 73. Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants). It’s not close to anything so you’re at the mercy of the breakfast and dinner served on site. Personal onsen in room was DIRTY to the MAX, so was the comforter. Honestly would have left this hotel if I wasn’t so tired. But do consider that the entire area seems just as run down as this hotel. But the ropeway and pirate ship were nice.

Dirty rooms

客室温泉風呂付きは魅力的でしたが、室内の湿度が高いので寝具などが湿りが気になりました。 スタッフさんは日本人ではないけど日本語上手で丁寧でした。

This hotel is so full of mold that I got sick and had to leave after one night. I recommend that the facility is shut down pending major renovation. The staff were kind and treated me well, I think that it is a management level issue. The carpet in my entrance was soaking wet at all times and both bathrooms in my room smelled heavily of mold. I gave it a chance, but after sleeping I went down to breakfast and realized how severe my mold allergic reaction symptoms were so I went back to my room where I found that the clothes I had left outside of my suitcase overnight had gotten wet from just being in the room and upon entering the room my allergies increased so I packed and left. After getting fresh air my symptoms improved rapidly which underlines that the problem was at the hotel. I am surprised that rooms this expensive are so terrible.

The carpet in the halls was dirty and stained. In the room there was dust over a lot of stuff.

This place was dirty and falling apart. Water soaked floors and wallpaper everywhere. The carpets in the entire hotel were stained and dirty. First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator). Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants). The resort is quite remote and there are no amenities or stores near by. Personal onsen in room was DIRTY to the MAX, so was the comforter.

Hotel falling apart with black mold and water damage everywhere. False advertising of room quality. We left soon after checking in.

丁寧な接客、綺麗で広い部屋がとても良かったです。

The pictures online don’t do the surrounding area justice. It’s tucked in a beautiful woodsy area. The staff was okay. Their attitude was a bit underwhelming. We knew we couldn’t go to them if we needed something or had questions. There was definitely a huge language barrier which made it hard to understand the amenities. We were very confused about how the women and men’s baths worked. We understood that from a certain time in the morning women were allowed and then men after?? So we thought it was a unisex bath?? I don’t really know it wasn’t explained well and we didn’t know if tattoos were excepted. We ended up just using our private one in our room which was nice. The room and hotel itself seems a bit old and run down. Also, we had a huge room and the bathroom was SUPER small. The smallest we’ve seen since our stay here in Japan. It was nice for a night but I wouldn’t spend the money on more than one night here. I think it’s something to experience just for the private bath in the room for a night maybe two.

The Hotel itself seems kind of outdated, but it was still a pleasant stay. The room was spacious and the in-suite bath was as expected. The staff were very friendly and accommodating.

I was very pleased with our room, and in-room hot tub. The room was clean and spacious, and most importantly in 0° weather - warm upon arrival. The front desk was very courteous. You may want to bring your own sodas and/or beverages as their vending machine in the lobby is limited.

食事は、朝夕どちらも美味しい！ 部屋で温泉に入れるのが良い

Getting to the hotel was quite hard and options for eating outside of the hotel offering were nonexistent. The room was spacious and offered everything promised but it was located on an area of the hotel that didn't have elevators, the public spaces all had a really strong humid odor. It was an ok experience, but not sure it was worth the price

Far from restaurants and main road but it was a great value for a hotel with private onsen

部屋も広く、清潔でした。 室内に半露天風呂も備わっており、値段の割にはとても満足です。 対応してくれたスタッフ(皆さん外国人でした)が笑顔でとても丁寧でした。 次回も機会があれば利用したいと思います。 1点気になったのは、夕飯バイキングを利用したのですが、全体的に味が濃くしょっぱかったかなと。 あくまでも個人の感想です。

It is difficult to find this place but the room I got is very large with bath tub

This property was amazing for the price, the staff were friendly and the private onsen was great!

We had the room with the private onsen. It was amazing. The quality of the service was great in every area that comes to mind. Both dining and breakfast buffet were incredibly good. Lots of options for every taste. Would definitely repeat and recommend to friends.

The pictures online don’t do the surrounding area justice. It’s tucked in a beautiful woodsy area. The staff was okay. Their attitude was a bit underwhelming. We knew we couldn’t go to them if we needed something or had questions. There was definitely a huge language barrier which made it hard to understand the amenities. We were very confused about how the women and men’s baths worked. We understood that from a certain time in the morning women were allowed and then men after?? So we thought it was a unisex bath?? I don’t really know it wasn’t explained well and we didn’t know if tattoos were excepted. We ended up just using our private one in our room which was nice. The room and hotel itself seems a bit old and run down. Also, we had a huge room and the bathroom was SUPER small. The smallest we’ve seen since our stay here in Japan. It was nice for a night but I wouldn’t spend the money on more than one night here. I think it’s something to experience just for the private bath in the room for a night maybe two.

I was very pleased with our room, and in-room hot tub. The room was clean and spacious, and most importantly in 0° weather - warm upon arrival. The front desk was very courteous. You may want to bring your own sodas and/or beverages as their vending machine in the lobby is limited.

スタッフの方がとても親切で過ごしやすかったです。

Great hotel for the value. Very friendly staffs. The location would be a draw back if you don’t drive with your car. You can get to the hotel by bus which is highly recommended but the service is not very frequent. Note that taxi or other car share services are basically nonexistent.

部分房間沒有升降機，要自行拎行李上落樓梯，浴場設施比較舊，浴池水太熱。房間大致上整潔。當我正在泊車時，門口接待的服務生走來，但他只著緊我泊車的位置，並沒有指示或帶領我到正門，我拉著兩個20公斤的行李行錯了路，在正門抬行李上樓梯時只站在門口，並沒有指示我走旁邊的斜路。

部屋も広く、清潔でした。 室内に半露天風呂も備わっており、値段の割にはとても満足です。 対応してくれたスタッフ(皆さん外国人でした)が笑顔でとても丁寧でした。 次回も機会があれば利用したいと思います。 1点気になったのは、夕飯バイキングを利用したのですが、全体的に味が濃くしょっぱかったかなと。 あくまでも個人の感想です。

Never again. It was the worst hotel in Japan I’ve ever seen. Don’t even know where to start. Perhaps, that we were accommodated in the room with broken and leaking onsen. On reception we were told “once you take a bath, don’t let out water”. Well, thats interesting. We are curious and tried to do so and onsen was leaking badly. Obviously, because of bath full of water overnight and sewage system not working properly, the smell in the room was SO bad, we all felt sick immediately. To open windows, we needed to ask reception staff to help as they were opening from behind of the bath so you need to step ON the bath and open. Ridiculous 😅 Beside of the smell, the room is super worn. Two spots on the wall were just painted on with white paint. We felt like living in the abandoned room. Moreover, there were spiders. Not just one tiny spider but a bunch of huge creatures coming to visit us one by one and in pairs. My child could not properly sleep all night as was terrified. To be honest, me too. And well. The staff. Not helping, not professional. For all comments they could only say “sorry mam” and smile. Not making a tiny effort to improve the situation. Moreover, the property does not have an elevator. And our room was second floor. I’d expect someone to help with luggage but not in this place. Just watching with wonder how we were taking suitcase to the room. Hope this will give an idea of what this hotel is like. I wish I could read this kind of review before booking. It was m

自駕遊2月尾突如其來暴風雪導致車輛困於雪地，多得酒店員工救援。自助晚餐很有心

Dirty spiders in the room in room Onsen not very hot and the recirculating pump to keep the water hot was not working steep dangerous stairs. No elevator to the third floor and had to carry heavy bags up t the third floor. For an international hotel many of the staff didn’t speak English or even attempt to. un advised extra charge for the use of the in room Onsen that we paid a higher room fee for. Only one microwave for everyone in the hotel to use and yes it’s on the first floor for guests staying on the third floor not convenient.

A bit difficult to reach on foot, mostly suited for driving residents. Nice onsen and food.

The pictures online don’t do the surrounding area justice. It’s tucked in a beautiful woodsy area. The staff was okay. Their attitude was a bit underwhelming. We knew we couldn’t go to them if we needed something or had questions. There was definitely a huge language barrier which made it hard to understand the amenities. We were very confused about how the women and men’s baths worked. We understood that from a certain time in the morning women were allowed and then men after?? So we thought it was a unisex bath?? I don’t really know it wasn’t explained well and we didn’t know if tattoos were excepted. We ended up just using our private one in our room which was nice. The room and hotel itself seems a bit old and run down. Also, we had a huge room and the bathroom was SUPER small. The smallest we’ve seen since our stay here in Japan. It was nice for a night but I wouldn’t spend the money on more than one night here. I think it’s something to experience just for the private bath in the room for a night maybe two.

Good for the price. Small public bath but no one else was in it so rather relaxing. Buffet breakfast was small and limited, but it did the job. Hard to get to, no restaurants open for dinner except 1. Last bus around 7-8pm. Lots of hills. Staff were nice.

The place is amazing as long as you keep I'm mind that everything around for miles closes at 5 pm and busses stop at 7:00 depending on your location. The hotel staff we're super helpful and genuinely happy to help. Breakfast and dinner at the hotel was wonderful. Private onsen is great to experience onsen but privately.

Great hotel for the value. Very friendly staffs. The location would be a draw back if you don’t drive with your car. You can get to the hotel by bus which is highly recommended but the service is not very frequent. Note that taxi or other car share services are basically nonexistent.

Getting to the hotel was quite hard and options for eating outside of the hotel offering were nonexistent. The room was spacious and offered everything promised but it was located on an area of the hotel that didn't have elevators, the public spaces all had a really strong humid odor. It was an ok experience, but not sure it was worth the price

Not much around the property (food/dining), a bit difficult to get too.

Absolutely gorgeous property. Not too difficult or expensive to access via a bus from the Odawara shinkansen station. The rooms are huge, there are a million places to sit and relax, the hot tubs are amazing and fill pretty quickly, the public bath is spectacularly peaceful and gorgeous and is also pretty big. The dining options were plentiful too.

Quiet and will need a car to travel around. Overall the stay is memorable.

Good rooms with a nice staff just an old building and limited transportation options

We had the room with the private onsen. It was amazing. The quality of the service was great in every area that comes to mind. Both dining and breakfast buffet were incredibly good. Lots of options for every taste. Would definitely repeat and recommend to friends.

Good for the price. Small public bath but no one else was in it so rather relaxing. Buffet breakfast was small and limited, but it did the job. Hard to get to, no restaurants open for dinner except 1. Last bus around 7-8pm. Lots of hills. Staff were nice.

朝食は、品数が多くて良かった。

スタッフの方達はとても丁寧に接してくれました。 ブッフェの夕食、朝食は食べきれないくらい品数がありました。

The place is amazing as long as you keep I'm mind that everything around for miles closes at 5 pm and busses stop at 7:00 depending on your location. The hotel staff we're super helpful and genuinely happy to help. Breakfast and dinner at the hotel was wonderful. Private onsen is great to experience onsen but privately.

連泊での利用でしたが、終始快適に過ごせました。 朝食・夜食ともメニューが豊富でいい感じです。 設備の古さは否めないですが、非常に良い旅行で満足できるホテルでした。

部屋も広く、清潔でした。 室内に半露天風呂も備わっており、値段の割にはとても満足です。 対応してくれたスタッフ(皆さん外国人でした)が笑顔でとても丁寧でした。 次回も機会があれば利用したいと思います。 1点気になったのは、夕飯バイキングを利用したのですが、全体的に味が濃くしょっぱかったかなと。 あくまでも個人の感想です。

自助早餐及晚餐不多選擇

Not easy to get to. Food is terrible. Onsen very small. Facility is dated and not clean.

Hotel molto tranquillo in un bosco, raggiungibile con il bus, colazione e cena ottime, onsen pubblici piccolo ma tranquillo, vasca termale privata spettacolare