Sandos Cancún All Inclusive - Adults Only
US$ 213
/noite
Média para outubro
Preços para Sandos Cancún All Inclusive - Adults Only
Selecione datas para ver preços e disponibilidade
US$ 213
/noite
Média para outubro
Preços médios mensais
Em Sandos Cancún All Inclusive - Adults Only, o preço por noite é, em média, US$ 209 no mês mais barato (agosto) e US$ 406 no mês mais caro (fevereiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| fevereiro | US$ 406 |
| março | US$ 356 |
| abril | US$ 335 |
| maio | US$ 244 |
| junho | US$ 226 |
| julho | US$ 227 |
| agosto | US$ 209 |
| setembro | US$ 214 |
| outubro | US$ 213 |
| dezembro | US$ 377 |
F
M
A
M
J
J
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out. · US$ 213
O
D
Mais caro: fevereiro (aprox. US$ 406)
Mais barato: agosto (aprox. US$ 209)
Sobre este alojamento
Relaxa com massagens, tratamentos corporais e tratamentos faciais no local. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 3 piscinas exteriores, uma discoteca e um health club. Apanhe o autocarro do hotel...
Comodidades
Relaxa com massagens, tratamentos corporais e tratamentos faciais no local. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 3 piscinas exteriores, uma discoteca e um health club. Apanhe o autocarro do hotel para visitar os principais pontos de interesse do local.
Comodidades para negócios
As principais comodidades incluem um business center, um serviço de limpeza a seco e uma receção aberta 24 horas. Poderá solicitar transporte de/para o aeroporto e existe, também, estacionamento grátis no local.
Restaurante
Deleite-se com o melhor da cozinha internacional no Zango Restaurant, um restaurante onde pode apreciar vistas para o jardim. Se preferir, poderá quedar-se no aconchego dos lençóis e dar uma vista de olhos pelo cardápio do serviço de quarto 24 horas. Aproveite ainda para tomar um copo entre dois dedos de conversa num dos 3 bares/lounges.
Quartos
Sinta-se em casa num dos 213 quartos, com produtos grátis no minibar e Smart TV. As camas têm colchões pillowtop, para um sono pleno de conforto. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho privativas dispõem de um polibã, artigos de higiene grátis e secadores de cabelo.
Localização
Em Cancún (Zona Hotelera), Sandos Cancún All Inclusive - Adults Only ficará a 5 minutos de carro de Centro Comercial La Isla e de Zona Arqueológica El Rey.
O que há nas proximidades
Playa Ballenas(0.2 milhas)
Lagoa Nichupté(0.4 milhas)
Aquaworld(0.7 milhas)
Centro Comercial Luxury Avenue(0.8 milhas)
Kukulcan Plaza(0.8 milhas)
Playa Marlín(1.1 milhas)
Praias da Zona Hoteleira(1.1 milhas)
Oasis Arena(1.2 milhas)
San Miguelito(1.3 milhas)
Museo Sensorial del Tequila(1.4 milhas)
El Sol de Cancún(1.5 milhas)
Centro Comercial La Isla(1.5 milhas)
Museo Maya de Cancún(1.5 milhas)
Campo de Golfe Iberostar Cancún(1.5 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc(1.6 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(11.1 milhas)
Aeroporto Internacional de Tulum (TQO)(106.4 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Serviço de quartos
Serviço de estacionamento
Localização
Km 14 Mz 53 Lote 37-1 ZH
Playa Ballenas (0.2 milhas)
Lagoa Nichupté (0.4 milhas)
Aquaworld (0.7 milhas)
Centro Comercial Luxury Avenue (0.8 milhas)
Kukulcan Plaza (0.8 milhas)
Playa Marlín (1.1 milhas)
Opções de quartos
19
Caribe Suite
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 6
1160 ft²
VarandaÁrea de refeições separadaAr condicionadoSoalho aquecidoWi-Fi (gratuito)
7
Deluxe room
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 3
450 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
7
Penthouse Laguna
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 7
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
9
Suite
1 Cama De Casal Extragrande
Dormidas 3
900 ft²
VarandaÁrea de refeições separadaAr condicionadoSoalho aquecidoWi-Fi (gratuito)
7
Sandos Suite
1 Cama De Casal Extragrande
Dormidas 3
797 ft²
VarandaÁrea de refeições separadaAr condicionadoSoalho aquecidoWi-Fi (gratuito)
8
Balcony Deluxe Room
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 3
452 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
8
Suite Presidencial
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 6
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
8
Suite Gobernador
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 6
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
Avaliações dos hóspedes sobre Sandos Cancún All Inclusive - Adults Only
8.1
Muito Bom
Com base em 2.160 avaliações verificadas
Quem se hospeda aqui?
Negócios
2%
Casal
68%
Família
16%
Grupos
10%
Individual
1%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Sandos Cancún All Inclusive - Apenas para Adultos, os hóspedes destacam a bela praia, os quartos espaçosos, a equipe atenciosa e a animada programação de entretenimento na piscina, mas também mencionam o tamanho pequeno do resort, as instalações antigas, a culinária variada e a dificuldade em conseguir reservas nos restaurantes e espreguiçadeiras na piscina.
Instalações
Limpeza
Quartos
Serviço
Localização
Restaurante
Isto foi útil?
O que pensam os hóspedes
No Sandos Cancún All Inclusive - Apenas para Adultos, os hóspedes destacam a bela praia, os quartos espaçosos, a equipe atenciosa e a animada programação de entretenimento na piscina, mas também mencionam o tamanho pequeno do resort, as instalações antigas, a culinária variada e a dificuldade em conseguir reservas nos restaurantes e espreguiçadeiras na piscina.
Comentários frequentes citam banheiros desatualizados, vazamentos, ar condicionado fraco, paredes finas e ruído de construção ocasional, juntamente com reformas em andamento. As instalações incluem várias piscinas e um spa, embora algumas cabanas sejam pagas ou exclusivas para membros, as hidromassagens podem estar mornas ou serem apenas para uso no spa e não há bar molhado. A localização à beira-mar é conveniente para a Zona Hoteleira e o aeroporto, com vistas deslumbrantes para o oceano. Espere um resort menor e animado durante o dia, com funcionários simpáticos e acabamentos irregulares.
Instalações
Limpeza
Quartos
Serviço
Localização
Restaurante
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Resort de frente para a praia, com várias piscinas e atividades diárias; várias avaliações mencionam cabanas exclusivas para membros ou com custo adicional. Observações repetidas incluem a ausência de bar molhado e hidromassagens que estão mornas, disponíveis apenas no spa ou fora de serviço; alguns problemas de manutenção foram relatados.
Avaliações dos hóspedes relacionadas
8
Gerald
16 de nov. de 2025
·
A estadia foi de 5 noites
The Service was very good when it came to cleaning of room, food , bartenders, front desk. The resort was very nice. The negatives of the trip though was that hardly any of the restaurants were opened and the one night the italian restaurant was open we made a reservation @ 5:30 pm and was told to come back at 6pm. When we came back the worker told us and many other people that they were not accepting reservations. people were angry. The hot tub never worked at all either the whole time.
The Service was very good when it came to cleaning of room, food , bartenders, front desk. The resort was very nice. The negatives of the trip though was that hardly any of the restaurants were opened and the one night the italian restaurant was open we made a reservation @ 5:30 pm and was told to come back at 6pm. When we came back the worker told us and many other people that they were not accepting reservations. people were angry. The hot tub never worked at all either the whole time.
10
laura
6 de jan. de 2026
·
A estadia foi de 4 noites
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
6
Emily
4 de jun. de 2025
·
A estadia foi de 5 noites
The property itself is beautiful & rooms are very clean! There are 3 large, beautiful pools. Two of which are more quiet, and one with activities, volleyball, etc. There are a decent amount of pool chairs/cabanas, yet there were never any available at 10am. but if you ask the pool guy for help & tip him, a group of chairs next to each other would randomly appear for you.. My group had a bad experience with the food at this resort. I have been to other all inclusive resorts, including the sandos in cabo, so i knew not to expect amazing food. The buffet was very small with not many options. It was messy & and felt like the food wasn’t replenished. We were excited for italian restaurant because who can go wrong with pasta! Our pasta was undercooked and crunchy. We also ordered salmon, and it was not fully cooked. The steakhouse was also disappointing as our steaks were well done and gray even after asking for medium rare. Lastly, we were the most excited for the hibachi restaurant on our last day. We made the reservation at the beginning of our trip on the resort app (which we found out you could easily get in anywhere without a reservation). When we arrived for our reservation, the restaurant was locked, and were told its closed for the day. Its upsetting that the app you are pushed to use isnt correct, even though you already are only able to book for a few days out of the week. The spa was AMAZING & was very cheap for being at a resort!
The property itself is beautiful & rooms are very clean! There are 3 large, beautiful pools. Two of which are more quiet, and one with activities, volleyball, etc. There are a decent amount of pool chairs/cabanas, yet there were never any available at 10am. but if you ask the pool guy for help & tip him, a group of chairs next to each other would randomly appear for you.. My group had a bad experience with the food at this resort. I have been to other all inclusive resorts, including the sandos in cabo, so i knew not to expect amazing food. The buffet was very small with not many options. It was messy & and felt like the food wasn’t replenished. We were excited for italian restaurant because who can go wrong with pasta! Our pasta was undercooked and crunchy. We also ordered salmon, and it was not fully cooked. The steakhouse was also disappointing as our steaks were well done and gray even after asking for medium rare. Lastly, we were the most excited for the hibachi restaurant on our last day. We made the reservation at the beginning of our trip on the resort app (which we found out you could easily get in anywhere without a reservation). When we arrived for our reservation, the restaurant was locked, and were told its closed for the day. Its upsetting that the app you are pushed to use isnt correct, even though you already are only able to book for a few days out of the week. The spa was AMAZING & was very cheap for being at a resort!
8
Caryn
10 de ago. de 2025
·
A estadia foi de 3 noites
The beach could have used some trees or some form of shade. It was too hot to lay out on the beach, unless of course you were in the water. There was definitely a seaweed issue. Although there was no swim up pool, the staff made up for it by walking along the pools and providing drinks
The beach could have used some trees or some form of shade. It was too hot to lay out on the beach, unless of course you were in the water. There was definitely a seaweed issue. Although there was no swim up pool, the staff made up for it by walking along the pools and providing drinks
4
Craig
29 de nov. de 2025
·
A estadia foi de 5 noites
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
10
Sheila Ann
17 de mar. de 2025
·
A estadia foi de 4 noites
I liked the staff, especially the activities staff. Pools were beautiful. I didn't like that there was no swim-up bar.
I liked the staff, especially the activities staff. Pools were beautiful. I didn't like that there was no swim-up bar.
8
Rachel
2 de abr. de 2025
·
A estadia foi de 5 noites
The property is older, but seems well maintained and very clean. The spa facilities could definitely use an update. Food was good at the buffet and all the restaurants. Only complaint was there are not enough chairs/umbrellas around the pool or beach, and there was no option to reserve a Bali bed. It is all first come first served and people wake up at 5am to go put towels and belongings to save spots. Overall, for the price point, we would go there again. The food and drinks were good and the staff is great!
The property is older, but seems well maintained and very clean. The spa facilities could definitely use an update. Food was good at the buffet and all the restaurants. Only complaint was there are not enough chairs/umbrellas around the pool or beach, and there was no option to reserve a Bali bed. It is all first come first served and people wake up at 5am to go put towels and belongings to save spots. Overall, for the price point, we would go there again. The food and drinks were good and the staff is great!
10
Edwared
13 de abr. de 2025
·
A estadia foi de 4 noites
I liked the food, entertainment, drinks, the staff and the other guests I did not like that at 5:00 am people sabe Cabanas and take off for an all day trip. Hate the fact there is no hottub by the pool and only in the spa where I was charged over $300 for a massage and two sit in a hottub alone
I liked the food, entertainment, drinks, the staff and the other guests I did not like that at 5:00 am people sabe Cabanas and take off for an all day trip. Hate the fact there is no hottub by the pool and only in the spa where I was charged over $300 for a massage and two sit in a hottub alone
8
VERONICA
3 de jun. de 2025
·
A estadia foi de 4 noites
the good: I liked the tranquility of the area. It was an adults only resort so it was nice not having kids running around. The staff and food was amazing. The Bad: The pool area needs attention. The pools were dirty and didn't seem to be cleaned every night. The pool area could also use a lot more seating options for the number of guests they have.
the good: I liked the tranquility of the area. It was an adults only resort so it was nice not having kids running around. The staff and food was amazing. The Bad: The pool area needs attention. The pools were dirty and didn't seem to be cleaned every night. The pool area could also use a lot more seating options for the number of guests they have.
6
Esteban
16 de nov. de 2025
·
A estadia foi de 3 noites
Hotel is run down and dated. Balcony railing was loose. Gym cardio equipment was not working or worn down. Mold all over the bathroom, stained bathrobe, low water pressure, tepid water, pool not heated, jacuzzi not hot, food options limited (restaurants not open, no room service, no drink/food service on beach), construction noise next-door completely killed the relaxing beach vibe. Staff was lovely, you are on the beach, and my massage was amazing, but I would never recommend or go back.
Hotel is run down and dated. Balcony railing was loose. Gym cardio equipment was not working or worn down. Mold all over the bathroom, stained bathrobe, low water pressure, tepid water, pool not heated, jacuzzi not hot, food options limited (restaurants not open, no room service, no drink/food service on beach), construction noise next-door completely killed the relaxing beach vibe. Staff was lovely, you are on the beach, and my massage was amazing, but I would never recommend or go back.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes descrevem quartos e áreas comuns limpos, com arrumação atenciosa. Outros relatam mofo, ferrugem, cheiro de mofo, roupas de cama manchadas ou acessórios desgastados, indicando manutenção inconsistente.
Avaliações dos hóspedes relacionadas
10
Alma
12 de fev. de 2026
·
A estadia foi de 8 noites
Allt på detta hotellet var utmärkt. Det var så rent och fint överallt och servicen var perfekt. All personal var så välkomnade och trevliga och väldigt måna om oss. Vi uppskattade maten och åt oftast på buffé Zango då det fanns så mycket gott att välja på och personalen tog väl hand om oss. Underhållningen var jättebra och vi hade en underbar semester och hade all lyx vi kunde önska oss. Städ och roomservice var perfekt.
Allt på detta hotellet var utmärkt. Det var så rent och fint överallt och servicen var perfekt. All personal var så välkomnade och trevliga och väldigt måna om oss. Vi uppskattade maten och åt oftast på buffé Zango då det fanns så mycket gott att välja på och personalen tog väl hand om oss. Underhållningen var jättebra och vi hade en underbar semester och hade all lyx vi kunde önska oss. Städ och roomservice var perfekt.
6
Brittany
23 de nov. de 2025
·
A estadia foi de 3 noites
The property is very small. If you’re looking for not much walking this property is for you. The elevators are tight. The room had a musty smell and mold on the lampshades and bed skirts. The furniture and closet hinges also had rust. Instantly activated my asthma. I would never stay here again. The balcony cement was broken. It was one of my least favorite stays.
The property is very small. If you’re looking for not much walking this property is for you. The elevators are tight. The room had a musty smell and mold on the lampshades and bed skirts. The furniture and closet hinges also had rust. Instantly activated my asthma. I would never stay here again. The balcony cement was broken. It was one of my least favorite stays.
10
Kyle
27 de fev. de 2025
·
A estadia foi de 7 noites
Staff were extremely nice and professional, did not have a single issue with any staff member. The hotel even covered all expenses for an unexpected hospital visit which was greatly appreciated. Food options were excellent, it was some of the best resort food I've had. Plenty of options for all types of diets and different types of flavours/themed buffet days. The resort is feeling its age as it was built in the 90s and could use some touch ups/upgrades, but not a dealbreaker and still very clean throughout. There is also no swim up bar, but the bar near the pools is not too far of a walk and pool staff bring you drinks anyways. Entertainment was alright, nothing spectacular. I would recommend this resort for couples/groups who are looking for a more relaxed vacation with good food and drinks
Staff were extremely nice and professional, did not have a single issue with any staff member. The hotel even covered all expenses for an unexpected hospital visit which was greatly appreciated. Food options were excellent, it was some of the best resort food I've had. Plenty of options for all types of diets and different types of flavours/themed buffet days. The resort is feeling its age as it was built in the 90s and could use some touch ups/upgrades, but not a dealbreaker and still very clean throughout. There is also no swim up bar, but the bar near the pools is not too far of a walk and pool staff bring you drinks anyways. Entertainment was alright, nothing spectacular. I would recommend this resort for couples/groups who are looking for a more relaxed vacation with good food and drinks
6
Julie Ann
23 de out. de 2025
·
A estadia foi de 3 noites
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
4
Craig
29 de nov. de 2025
·
A estadia foi de 5 noites
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
8
rudraani
26 de out. de 2025
·
A estadia foi de 5 noites
Staff were very nice and professional. The cleanness was good. Beach view is beautiful. The pool is nice.
Staff were very nice and professional. The cleanness was good. Beach view is beautiful. The pool is nice.
10
Stacy
17 de ago. de 2025
·
A estadia foi de 7 noites
The property is gorgeous. The staff work continously to maintain the cleanliness of the property. The housekeeping staff do a wonderful job keeping the rooms cleaned and refreshed daily. The dining staff were wonderful. Very accomodating. The waiters at the pool were quick to deliver drinks. The food options were excellent. Food was always fresh and delicious!
The property is gorgeous. The staff work continously to maintain the cleanliness of the property. The housekeeping staff do a wonderful job keeping the rooms cleaned and refreshed daily. The dining staff were wonderful. Very accomodating. The waiters at the pool were quick to deliver drinks. The food options were excellent. Food was always fresh and delicious!
10
Austin
17 de jul. de 2025
·
A estadia foi de 5 noites
We stayed for a week and had an amazing time at Sandos Cancun. All of the staff from the Front Desk, Restaurants, and Resort Activities provided outstanding service and were friendly with great attitudes. We felt very welcomed from the moment we walked in. The Resort is smaller than others but felt like the Staff cared more. Our Room was a great size with a balcony and a great view of the ocean. A/C kept the room very cool. Bathroom was a good size and clean. Food was very good at the many Restaurants and the buffet was a solid choice for meals if you didn't have a reservation somewhere else. St. Trop was outstanding for Breakfasts and Lunch. Drinks were great and it never felt like we waited very long for a drink. The 3 pools were the best feature by far. They were never too crowded and we could always find a spot to hang out. Beach access was nice and the only downside was the seaweed but that was no big deal to us. We will definitely be coming again at some point. I couldn't recommend this gem any more!!
We stayed for a week and had an amazing time at Sandos Cancun. All of the staff from the Front Desk, Restaurants, and Resort Activities provided outstanding service and were friendly with great attitudes. We felt very welcomed from the moment we walked in. The Resort is smaller than others but felt like the Staff cared more. Our Room was a great size with a balcony and a great view of the ocean. A/C kept the room very cool. Bathroom was a good size and clean. Food was very good at the many Restaurants and the buffet was a solid choice for meals if you didn't have a reservation somewhere else. St. Trop was outstanding for Breakfasts and Lunch. Drinks were great and it never felt like we waited very long for a drink. The 3 pools were the best feature by far. They were never too crowded and we could always find a spot to hang out. Beach access was nice and the only downside was the seaweed but that was no big deal to us. We will definitely be coming again at some point. I couldn't recommend this gem any more!!
6
Jordan
9 de jun. de 2025
·
A estadia foi de 3 noites
We had a good time. The beach and pool were great, staff was nice, and buffet food wasn’t bad. I wouldn’t call this luxury; wasn’t a horrible experience but the label luxury comes with all the bells and whistles or at least should. The room was very run down, mold in the shower, and patio door falling apart. App didn't work for any reserving. The place provided a bed and beach access which sufficed, since we have
We had a good time. The beach and pool were great, staff was nice, and buffet food wasn’t bad. I wouldn’t call this luxury; wasn’t a horrible experience but the label luxury comes with all the bells and whistles or at least should. The room was very run down, mold in the shower, and patio door falling apart. App didn't work for any reserving. The place provided a bed and beach access which sufficed, since we have
6
Esteban
16 de nov. de 2025
·
A estadia foi de 3 noites
Hotel is run down and dated. Balcony railing was loose. Gym cardio equipment was not working or worn down. Mold all over the bathroom, stained bathrobe, low water pressure, tepid water, pool not heated, jacuzzi not hot, food options limited (restaurants not open, no room service, no drink/food service on beach), construction noise next-door completely killed the relaxing beach vibe. Staff was lovely, you are on the beach, and my massage was amazing, but I would never recommend or go back.
Hotel is run down and dated. Balcony railing was loose. Gym cardio equipment was not working or worn down. Mold all over the bathroom, stained bathrobe, low water pressure, tepid water, pool not heated, jacuzzi not hot, food options limited (restaurants not open, no room service, no drink/food service on beach), construction noise next-door completely killed the relaxing beach vibe. Staff was lovely, you are on the beach, and my massage was amazing, but I would never recommend or go back.
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Quartos
Os quartos são geralmente grandes, com camas confortáveis e excelentes vistas para o oceano, mas a decoração parece desatualizada. Problemas recorrentes incluem vazamentos, ar condicionado fraco ou barulhento, paredes finas, ruído de construção e problemas de manutenção nos chuveiros, portas ou acessórios.
Avaliações dos hóspedes relacionadas
6
Veronika
31 de out. de 2025
·
A estadia foi de 5 noites
Beautiful ocean views and a comfy bed, but everything else missed the mark. Service was super slow, food was mediocre, pool was murky. The place feels run down, and you’ll likely have to pay extra every day for a cabana since there are never enough chairs. If you’re looking to drink and party, this might be your spot. But if you want to relax or enjoy good food, spend a little more on a nicer hotel. Won’t be coming back.
Beautiful ocean views and a comfy bed, but everything else missed the mark. Service was super slow, food was mediocre, pool was murky. The place feels run down, and you’ll likely have to pay extra every day for a cabana since there are never enough chairs. If you’re looking to drink and party, this might be your spot. But if you want to relax or enjoy good food, spend a little more on a nicer hotel. Won’t be coming back.
6
Claudia De La Visitacion
20 de mar. de 2025
·
A estadia foi de 7 noites
Everything in my room was broken and old, looks like it never had maintenance. The pool had shade since 2:00. No variety in the buffet.
Everything in my room was broken and old, looks like it never had maintenance. The pool had shade since 2:00. No variety in the buffet.
2
Kwok
31 de out. de 2025
·
A estadia foi de 4 noites
The bed spring was very bad. The ceiling of the bathroom was leaking water and eventually part of it fell down. I was unable to take a shower during that day. It took a day before they exchanged a new room for me. It was not a good experiment.
The bed spring was very bad. The ceiling of the bathroom was leaking water and eventually part of it fell down. I was unable to take a shower during that day. It took a day before they exchanged a new room for me. It was not a good experiment.
8
Cecilio
14 de jun. de 2025
·
A estadia foi de 7 noites
Property is nice, staff is nice but until you have a problem no one is around. My toilet was dripping, shower water was clogged up, and coffee maker was not working properly. They kind of tried but then ignored my request to fixed these things. I was not upgraded to another room either. Restaurant and the gym air conditioning do not work properly- too hot!
Property is nice, staff is nice but until you have a problem no one is around. My toilet was dripping, shower water was clogged up, and coffee maker was not working properly. They kind of tried but then ignored my request to fixed these things. I was not upgraded to another room either. Restaurant and the gym air conditioning do not work properly- too hot!
10
laura
6 de jan. de 2026
·
A estadia foi de 4 noites
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
4
CECILIA
13 de mai. de 2025
·
A estadia foi de 7 noites
Got the worst room, NO BALCONY, SINK WAS PLUGGED, NO AC IN THE BATHROOM, NOISY
Got the worst room, NO BALCONY, SINK WAS PLUGGED, NO AC IN THE BATHROOM, NOISY
8
Jeremy
6 de jul. de 2025
·
A estadia foi de 5 noites
We did not have hot water in room 535 for the entire time I was there. I informed the front desk 4 times and still nothing. For how much money I spent I would like to shower. Won’t be coming back. Other than that it’s a great resort. Staff at the front desk really just don’t care.
We did not have hot water in room 535 for the entire time I was there. I informed the front desk 4 times and still nothing. For how much money I spent I would like to shower. Won’t be coming back. Other than that it’s a great resort. Staff at the front desk really just don’t care.
8
Meghan
1 de jun. de 2025
·
A estadia foi de 5 noites
We had issues at 1st with the room. No hot water, couldn't get air to work or coffee maker. The ceiling in the bathroom had to be repaired
We had issues at 1st with the room. No hot water, couldn't get air to work or coffee maker. The ceiling in the bathroom had to be repaired
10
Isaac
26 de jul. de 2025
·
A estadia foi de 3 noites
great location great accommodations rooms are very nice pools and staff are excellent
great location great accommodations rooms are very nice pools and staff are excellent
4
Craig
29 de nov. de 2025
·
A estadia foi de 5 noites
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
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Serviço
A equipe é amplamente elogiada por ser atenciosa, prestativa e trabalhadora, e alguns gerentes resolveram os problemas de forma proativa. No entanto, os hóspedes também relatam atendimento lento ou irregular, mau gerenciamento de problemas de manutenção, confusão com reservas e ofertas insistentes de associação ou timeshare.
Avaliações dos hóspedes relacionadas
10
Wade Allen
16 de set. de 2025
·
A estadia foi de 8 noites
I rated this excellent…. It had its downfalls. Areas to improve: Communication between staff…. I reserved at Seasons on my birthday. When I got there they didn’t have me on the list. I went back to the front desk and they also had me down for there. One afternoon I went to La Trop alone where I was the first to be seated. They seated four couples and they all got drinks and appetizers and 20 minutes before I was acknowledged. Nothing like feeling unseen when you are already making the step to go somewhere alone. False advertising…. With their room service I was going to order something since I had an early morning excursion. The menu showed an omelet before 7 am but when I called to order they said their early morning menu was only toast and fruit. That’s okay but don’t put it on the menu if you won’t serve it. Safety… the lifeguard on duty never watched the ocean when guests were in the ocean. I have pics of him facing the opposite direction watching the construction workers. Things liked: 2 staff made a positive impression by remembering my name and always saying hi with a smile: Ingrid, hostess at Zangos, and Sebastian, bar tender. Cleaning staff did amazing cleaning my room. Loved extra things like drinks in room being restocked daily, bed being prepared in early evening, friendly staff always smiling and saying hello, and champagne and cheese cake brought to my room for my birthday. I went to Alberto twice for a massage. He was amazing and professional.
I rated this excellent…. It had its downfalls. Areas to improve: Communication between staff…. I reserved at Seasons on my birthday. When I got there they didn’t have me on the list. I went back to the front desk and they also had me down for there. One afternoon I went to La Trop alone where I was the first to be seated. They seated four couples and they all got drinks and appetizers and 20 minutes before I was acknowledged. Nothing like feeling unseen when you are already making the step to go somewhere alone. False advertising…. With their room service I was going to order something since I had an early morning excursion. The menu showed an omelet before 7 am but when I called to order they said their early morning menu was only toast and fruit. That’s okay but don’t put it on the menu if you won’t serve it. Safety… the lifeguard on duty never watched the ocean when guests were in the ocean. I have pics of him facing the opposite direction watching the construction workers. Things liked: 2 staff made a positive impression by remembering my name and always saying hi with a smile: Ingrid, hostess at Zangos, and Sebastian, bar tender. Cleaning staff did amazing cleaning my room. Loved extra things like drinks in room being restocked daily, bed being prepared in early evening, friendly staff always smiling and saying hello, and champagne and cheese cake brought to my room for my birthday. I went to Alberto twice for a massage. He was amazing and professional.
10
Alma
12 de fev. de 2026
·
A estadia foi de 8 noites
Allt på detta hotellet var utmärkt. Det var så rent och fint överallt och servicen var perfekt. All personal var så välkomnade och trevliga och väldigt måna om oss. Vi uppskattade maten och åt oftast på buffé Zango då det fanns så mycket gott att välja på och personalen tog väl hand om oss. Underhållningen var jättebra och vi hade en underbar semester och hade all lyx vi kunde önska oss. Städ och roomservice var perfekt.
Allt på detta hotellet var utmärkt. Det var så rent och fint överallt och servicen var perfekt. All personal var så välkomnade och trevliga och väldigt måna om oss. Vi uppskattade maten och åt oftast på buffé Zango då det fanns så mycket gott att välja på och personalen tog väl hand om oss. Underhållningen var jättebra och vi hade en underbar semester och hade all lyx vi kunde önska oss. Städ och roomservice var perfekt.
4
Christopher
24 de jul. de 2025
·
A estadia foi de 8 noites
The staff, including management, appeared more focused on aggressively promoting the timeshare program rather than delivering quality service and ensuring a positive guest experience. Upon arrival, there was no proper introduction to the property or its amenities—only a strong push for timeshare participation. The ATM was non-functional for the entire eight-day stay, and the front desk was unable to provide change for tipping, which created an ongoing inconvenience. Additionally, a water damage issue in our room went unaddressed for two full days despite multiple requests, and no compensation or meaningful response was offered by the staff. Lastly, the pool experience could be significantly enhanced if the infinity flow system and overflow mechanisms were functioning properly. Several other guests we spoke with also noted this issue. We did enjoy the pool activities, location including ocean view and breakfast options were average compared to lunch / dinner. Oddly, there was no authentic Mexican cuisine not even at lunch.
The staff, including management, appeared more focused on aggressively promoting the timeshare program rather than delivering quality service and ensuring a positive guest experience. Upon arrival, there was no proper introduction to the property or its amenities—only a strong push for timeshare participation. The ATM was non-functional for the entire eight-day stay, and the front desk was unable to provide change for tipping, which created an ongoing inconvenience. Additionally, a water damage issue in our room went unaddressed for two full days despite multiple requests, and no compensation or meaningful response was offered by the staff. Lastly, the pool experience could be significantly enhanced if the infinity flow system and overflow mechanisms were functioning properly. Several other guests we spoke with also noted this issue. We did enjoy the pool activities, location including ocean view and breakfast options were average compared to lunch / dinner. Oddly, there was no authentic Mexican cuisine not even at lunch.
6
Julie Ann
23 de out. de 2025
·
A estadia foi de 3 noites
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
6
Jaime
7 de out. de 2025
·
A estadia foi de 3 noites
When calling for room service I was not able to get ahold of anybody
When calling for room service I was not able to get ahold of anybody
2
James
24 de out. de 2025
·
A estadia foi de 5 noites
Do not ever book with this hotel the food was I don’t even know how to describe it. My husband got food poisoning and the staff is so unfriendly. I even asked to pay extra for an ocean view room was told no didn’t even look. Got laughed at. Thus hotel was so bad I checked out 5 days early snd went to a much better resort. Do not ever book
Do not ever book with this hotel the food was I don’t even know how to describe it. My husband got food poisoning and the staff is so unfriendly. I even asked to pay extra for an ocean view room was told no didn’t even look. Got laughed at. Thus hotel was so bad I checked out 5 days early snd went to a much better resort. Do not ever book
8
Oxana
7 de nov. de 2025
·
A estadia foi de 4 noites
Finally got around to writing this review! My friends and I stayed at Sandos in Cancun from November 4th to 8th, and I just had to share our experience. I’ve been to Cancun many times — I truly love this place. But this was my first time staying at this particular hotel. To be honest, at first, I was ready to write a very negative review because the hotel turned out to be a bit different from what I expected. It’s definitely not new anymore and has quite a few flaws. But everything completely changed when the manager, Stefano Rayo, paid attention to our complaints… He turned out to be some kind of magician! Initially, we received a free room upgrade since I have Platinum membership with Expedia, but there was no hot water in the shower — we had to take cold showers even though we reported it several times. The issue wasn’t resolved… until Stefano found out about our problem. He gave us another, even better room with hot water! And his attitude toward us was simply outstanding — very respectful, polite, and professional. We truly felt like queens! 👑 We’re so grateful to him for doing everything possible to make our stay comfortable. Thanks to Stefano, our opinion about the hotel completely changed! We’d also like to mention Esdras, our waiter — he was always kind, friendly, and polite. Thank you! Overall, most of the hotel staff were nice and courteous, with just a few exceptions. In the end, our vacation turned out to be wonderful and full of fun!
Finally got around to writing this review! My friends and I stayed at Sandos in Cancun from November 4th to 8th, and I just had to share our experience. I’ve been to Cancun many times — I truly love this place. But this was my first time staying at this particular hotel. To be honest, at first, I was ready to write a very negative review because the hotel turned out to be a bit different from what I expected. It’s definitely not new anymore and has quite a few flaws. But everything completely changed when the manager, Stefano Rayo, paid attention to our complaints… He turned out to be some kind of magician! Initially, we received a free room upgrade since I have Platinum membership with Expedia, but there was no hot water in the shower — we had to take cold showers even though we reported it several times. The issue wasn’t resolved… until Stefano found out about our problem. He gave us another, even better room with hot water! And his attitude toward us was simply outstanding — very respectful, polite, and professional. We truly felt like queens! 👑 We’re so grateful to him for doing everything possible to make our stay comfortable. Thanks to Stefano, our opinion about the hotel completely changed! We’d also like to mention Esdras, our waiter — he was always kind, friendly, and polite. Thank you! Overall, most of the hotel staff were nice and courteous, with just a few exceptions. In the end, our vacation turned out to be wonderful and full of fun!
8
ELIA Y
25 de jul. de 2025
·
A estadia foi de 6 noites
The staff was great, friendly and very helpful. The app they use is convenient to make reservations to their restaurants however there was one event masquerade dinner that was on their app, we were so excited for it that when we walked over to it we were told that it was by reservation only :( their app never stated that it was by reservation only. We were super disappointed since we had attended their Mexican night previously and it was such a great evening, good food options, entertainment Las Tres Maria’s performance, loved them. Just a wonderful time. It is an older hotel, so we did have some issues with the shower pressure and also no hot water at times on. Overall we enjoyed our stay there.
The staff was great, friendly and very helpful. The app they use is convenient to make reservations to their restaurants however there was one event masquerade dinner that was on their app, we were so excited for it that when we walked over to it we were told that it was by reservation only :( their app never stated that it was by reservation only. We were super disappointed since we had attended their Mexican night previously and it was such a great evening, good food options, entertainment Las Tres Maria’s performance, loved them. Just a wonderful time. It is an older hotel, so we did have some issues with the shower pressure and also no hot water at times on. Overall we enjoyed our stay there.
6
Amanda L
19 de abr. de 2025
·
A estadia foi de 6 noites
Customer services was non-existent. From check in to check out, the staff indoors were entirely useless. Never realized how important good customer service was until I received none. Unfortunately, the amazing pool and beach waiters work here. I hope they move on elsewhere. They were fantastic! Food was fine. There was one show, it was terrible. Grounds are junky. Spa is average at best. View is incredible. If you want a cheap place with a good beach, go. But don’t expect anything else.
Customer services was non-existent. From check in to check out, the staff indoors were entirely useless. Never realized how important good customer service was until I received none. Unfortunately, the amazing pool and beach waiters work here. I hope they move on elsewhere. They were fantastic! Food was fine. There was one show, it was terrible. Grounds are junky. Spa is average at best. View is incredible. If you want a cheap place with a good beach, go. But don’t expect anything else.
10
Austin
17 de jul. de 2025
·
A estadia foi de 5 noites
We stayed for a week and had an amazing time at Sandos Cancun. All of the staff from the Front Desk, Restaurants, and Resort Activities provided outstanding service and were friendly with great attitudes. We felt very welcomed from the moment we walked in. The Resort is smaller than others but felt like the Staff cared more. Our Room was a great size with a balcony and a great view of the ocean. A/C kept the room very cool. Bathroom was a good size and clean. Food was very good at the many Restaurants and the buffet was a solid choice for meals if you didn't have a reservation somewhere else. St. Trop was outstanding for Breakfasts and Lunch. Drinks were great and it never felt like we waited very long for a drink. The 3 pools were the best feature by far. They were never too crowded and we could always find a spot to hang out. Beach access was nice and the only downside was the seaweed but that was no big deal to us. We will definitely be coming again at some point. I couldn't recommend this gem any more!!
We stayed for a week and had an amazing time at Sandos Cancun. All of the staff from the Front Desk, Restaurants, and Resort Activities provided outstanding service and were friendly with great attitudes. We felt very welcomed from the moment we walked in. The Resort is smaller than others but felt like the Staff cared more. Our Room was a great size with a balcony and a great view of the ocean. A/C kept the room very cool. Bathroom was a good size and clean. Food was very good at the many Restaurants and the buffet was a solid choice for meals if you didn't have a reservation somewhere else. St. Trop was outstanding for Breakfasts and Lunch. Drinks were great and it never felt like we waited very long for a drink. The 3 pools were the best feature by far. They were never too crowded and we could always find a spot to hang out. Beach access was nice and the only downside was the seaweed but that was no big deal to us. We will definitely be coming again at some point. I couldn't recommend this gem any more!!
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Localização
Localização à beira-mar na Zona Hoteleira, com fácil acesso a atrações e ao aeroporto, além de belas vistas para o oceano. Alguns observam que é mais tranquilo do que a área de festas ou não é central para a vida noturna.
Avaliações dos hóspedes relacionadas
10
laura
6 de jan. de 2026
·
A estadia foi de 4 noites
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
10
Neha
28 de out. de 2025
·
A estadia foi de 4 noites
Stunning view and east access from the airport
Stunning view and east access from the airport
8
Caryn
10 de ago. de 2025
·
A estadia foi de 3 noites
The beach could have used some trees or some form of shade. It was too hot to lay out on the beach, unless of course you were in the water. There was definitely a seaweed issue. Although there was no swim up pool, the staff made up for it by walking along the pools and providing drinks
The beach could have used some trees or some form of shade. It was too hot to lay out on the beach, unless of course you were in the water. There was definitely a seaweed issue. Although there was no swim up pool, the staff made up for it by walking along the pools and providing drinks
10
Finn
4 de mar. de 2025
·
A estadia foi de 5 noites
I loved the walk out beach. Perfect location in the middle of the island strip with excellenr ocean views.
I loved the walk out beach. Perfect location in the middle of the island strip with excellenr ocean views.
4
Craig
29 de nov. de 2025
·
A estadia foi de 5 noites
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
10
Antonio
7 de jul. de 2025
·
A estadia foi de 5 noites
Close to attractions and town.
Close to attractions and town.
8
Robert
29 de mar. de 2025
·
A estadia foi de 5 noites
This is a nice, relatively quiet property. It has a lot less rooms than most of the resorts in the hotel zone. It should be noted that we truly enjoyed our stay, but we did not think we received the VIP upgrades we paid for. Our room over looked the tennis courts and was loud due to machines running below our room. From our balcony we did have bay views. The pro’s for the resort include: friendly staff, hotel and premises kept very clean, good food and many options to choose from. There were plenty of pool towels, no cards needed and rooms had keyless entry. Daily yoga or stretching classes were offered. The con’s include: no hot tub as noted in the hotel description unless you paid for a spa service, a nice gym but equipment not maintained and not cleaned by staff or guests after use, no hand sanitizer as is customary in most resorts in any common areas or restaurants. We do agree we would stay at this resort again. The wait staff was exceptionally friendly and reservations were easy to make for our stay upon arrival. The showers had plenty of hot water and water pressure. No issues with A/C. I gave this resort a four star rating but it’s really a 4.5 and could easily become a 5 with small changes. They offer an app, but some of that was still in development stages, when it’s fully functional, that will be an excellent addition. From the hotel, you could walk to two nearby malls. We also walked to a nearby bus stop to catch the ferry for a trip to the Isle Mujures.
This is a nice, relatively quiet property. It has a lot less rooms than most of the resorts in the hotel zone. It should be noted that we truly enjoyed our stay, but we did not think we received the VIP upgrades we paid for. Our room over looked the tennis courts and was loud due to machines running below our room. From our balcony we did have bay views. The pro’s for the resort include: friendly staff, hotel and premises kept very clean, good food and many options to choose from. There were plenty of pool towels, no cards needed and rooms had keyless entry. Daily yoga or stretching classes were offered. The con’s include: no hot tub as noted in the hotel description unless you paid for a spa service, a nice gym but equipment not maintained and not cleaned by staff or guests after use, no hand sanitizer as is customary in most resorts in any common areas or restaurants. We do agree we would stay at this resort again. The wait staff was exceptionally friendly and reservations were easy to make for our stay upon arrival. The showers had plenty of hot water and water pressure. No issues with A/C. I gave this resort a four star rating but it’s really a 4.5 and could easily become a 5 with small changes. They offer an app, but some of that was still in development stages, when it’s fully functional, that will be an excellent addition. From the hotel, you could walk to two nearby malls. We also walked to a nearby bus stop to catch the ferry for a trip to the Isle Mujures.
6
Jorge
1 de out. de 2025
·
A estadia foi de 4 noites
Inconvenient mot close to the heart of Cancún
Inconvenient mot close to the heart of Cancún
10
Hon Keung Daniel
11 de mai. de 2025
·
A estadia foi de 4 noites
I had a wonderful stay at Sandos. The bedroom was clean, comfortable, and well-equipped, making it easy to relax after a long day. The hotel environment is beautiful and peaceful, with well-maintained grounds that add to the overall charm. I felt completely safe and secure walking around the area, both during the day and in the evening. The staff were consistently friendly and helpful, always ready to assist with a smile. Overall, it's a great place to stay whether you're looking for comfort, safety, or warm hospitality.
I had a wonderful stay at Sandos. The bedroom was clean, comfortable, and well-equipped, making it easy to relax after a long day. The hotel environment is beautiful and peaceful, with well-maintained grounds that add to the overall charm. I felt completely safe and secure walking around the area, both during the day and in the evening. The staff were consistently friendly and helpful, always ready to assist with a smile. Overall, it's a great place to stay whether you're looking for comfort, safety, or warm hospitality.
10
Austin
17 de jul. de 2025
·
A estadia foi de 5 noites
We stayed for a week and had an amazing time at Sandos Cancun. All of the staff from the Front Desk, Restaurants, and Resort Activities provided outstanding service and were friendly with great attitudes. We felt very welcomed from the moment we walked in. The Resort is smaller than others but felt like the Staff cared more. Our Room was a great size with a balcony and a great view of the ocean. A/C kept the room very cool. Bathroom was a good size and clean. Food was very good at the many Restaurants and the buffet was a solid choice for meals if you didn't have a reservation somewhere else. St. Trop was outstanding for Breakfasts and Lunch. Drinks were great and it never felt like we waited very long for a drink. The 3 pools were the best feature by far. They were never too crowded and we could always find a spot to hang out. Beach access was nice and the only downside was the seaweed but that was no big deal to us. We will definitely be coming again at some point. I couldn't recommend this gem any more!!
We stayed for a week and had an amazing time at Sandos Cancun. All of the staff from the Front Desk, Restaurants, and Resort Activities provided outstanding service and were friendly with great attitudes. We felt very welcomed from the moment we walked in. The Resort is smaller than others but felt like the Staff cared more. Our Room was a great size with a balcony and a great view of the ocean. A/C kept the room very cool. Bathroom was a good size and clean. Food was very good at the many Restaurants and the buffet was a solid choice for meals if you didn't have a reservation somewhere else. St. Trop was outstanding for Breakfasts and Lunch. Drinks were great and it never felt like we waited very long for a drink. The 3 pools were the best feature by far. They were never too crowded and we could always find a spot to hang out. Beach access was nice and the only downside was the seaweed but that was no big deal to us. We will definitely be coming again at some point. I couldn't recommend this gem any more!!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O feedback sobre a comida é misto: alguns apreciam o buffet Zango, a pizza e o teppanyaki, mas muitos acham o buffet limitado ou repetitivo e as bebidas inconsistentes ou diluídas. Os restaurantes especializados exigem reservas que podem ser difíceis de conseguir; bebidas premium podem ser exclusivas para membros.
Avaliações dos hóspedes relacionadas
2
Glenda
9 de nov. de 2025
·
A estadia foi de 6 noites
The room was perfect along with the service in the restaurants and bars. what threw us off is that in order to have certain liquors you have to be a member of their "Royal Elite", they advertise the property as all inclusive, that is not all inclusive. We will never stay there again. We have been to Cancun several times, and neve came across something like this in any of the resort we stayed in the past.
The room was perfect along with the service in the restaurants and bars. what threw us off is that in order to have certain liquors you have to be a member of their "Royal Elite", they advertise the property as all inclusive, that is not all inclusive. We will never stay there again. We have been to Cancun several times, and neve came across something like this in any of the resort we stayed in the past.
10
Alma
12 de fev. de 2026
·
A estadia foi de 8 noites
Allt på detta hotellet var utmärkt. Det var så rent och fint överallt och servicen var perfekt. All personal var så välkomnade och trevliga och väldigt måna om oss. Vi uppskattade maten och åt oftast på buffé Zango då det fanns så mycket gott att välja på och personalen tog väl hand om oss. Underhållningen var jättebra och vi hade en underbar semester och hade all lyx vi kunde önska oss. Städ och roomservice var perfekt.
Allt på detta hotellet var utmärkt. Det var så rent och fint överallt och servicen var perfekt. All personal var så välkomnade och trevliga och väldigt måna om oss. Vi uppskattade maten och åt oftast på buffé Zango då det fanns så mycket gott att välja på och personalen tog väl hand om oss. Underhållningen var jättebra och vi hade en underbar semester och hade all lyx vi kunde önska oss. Städ och roomservice var perfekt.
6
Julie Ann
23 de out. de 2025
·
A estadia foi de 3 noites
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
4
Darlene
22 de jul. de 2025
·
A estadia foi de 3 noites
Food was horrible! Buffet is very small with few options. Limited restaurants and no swim up bar even though website states it.
Food was horrible! Buffet is very small with few options. Limited restaurants and no swim up bar even though website states it.
4
Craig
29 de nov. de 2025
·
A estadia foi de 5 noites
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
Despite recent renovations that create an illusion of luxury, the hotel still shows rust and calcium buildup on bathroom fixtures. The walls are extremely thin, so loud conversations and slamming doors start waking you up as early as 6 a.m. Not to mention the ongoing construction in the room above us that started at 9am and didn’t end until 6pm, so hope you don’t like taking mid day naps after being in the sun all day. Food was average, and the bartenders didn’t make quality drinks. Pool seating was almost impossible to find since guests can use unlimited towels to claim multiple chairs, daybeds, and beach spots at once. Restaurants don’t take reservations unless you’re a Royal Elite member, which often leads to waits of up to an hour. On the positive side, the pools were great, the beachfront was nicer than most properties, and the staff was consistently friendly. Overall, though, the resort falls short of the luxury experience it aims to provide.
8
Scott
20 de jun. de 2025
·
A estadia foi de 4 noites
The pool and beach areas are excellent, and Sandos does provide nice entertainment. Other than breakfast, the food (lunch & dinner) were below average.
The pool and beach areas are excellent, and Sandos does provide nice entertainment. Other than breakfast, the food (lunch & dinner) were below average.
4
Jennifer
22 de mai. de 2025
·
A estadia foi de 5 noites
The beach was beautiful, water was a dream. Our room was very clean with a great layout. We enjoyed the robes very much! As a couple who frequent Mexico and many different all inclusive properties approx 3-4 times a year, we were extremely disappointed in staff friendliness with the exception of Freddy at the pool, he was great! I’d like to preface that we are not foodies BUT the food selection was horrible on the buffet and making reservations at the specialty restaurants was not convenient and mostly booked up every night of our stay. Room service was equally bad. The shows were lacking and overall boring. The entertainment crew gave little effort to get guests involved. Only having one bar open at night was pretty annoying because it was in the small lounge with loud drunk people. Until we arrived at the property, I didn’t realize it was a membership property. Only members could sit in certain places, use certain beds, they had their own bar poolside, own waiters, better seating at poolside restaurant, top shelf liquor etc. When I book all inclusive, I expect all inclusive. This was a major turnoff for us. I take the blame for not knowing about the membership but it’s reason enough for us to not come back to Sandos Cancun. On the bright side, the spa was a real highlight! Couples massages were wonderful! As always, we met great people and enjoyed being in Mexico. The Sando’s isn’t awful but it’s not great and we won’t be back. We’re Riu property people for sure!
The beach was beautiful, water was a dream. Our room was very clean with a great layout. We enjoyed the robes very much! As a couple who frequent Mexico and many different all inclusive properties approx 3-4 times a year, we were extremely disappointed in staff friendliness with the exception of Freddy at the pool, he was great! I’d like to preface that we are not foodies BUT the food selection was horrible on the buffet and making reservations at the specialty restaurants was not convenient and mostly booked up every night of our stay. Room service was equally bad. The shows were lacking and overall boring. The entertainment crew gave little effort to get guests involved. Only having one bar open at night was pretty annoying because it was in the small lounge with loud drunk people. Until we arrived at the property, I didn’t realize it was a membership property. Only members could sit in certain places, use certain beds, they had their own bar poolside, own waiters, better seating at poolside restaurant, top shelf liquor etc. When I book all inclusive, I expect all inclusive. This was a major turnoff for us. I take the blame for not knowing about the membership but it’s reason enough for us to not come back to Sandos Cancun. On the bright side, the spa was a real highlight! Couples massages were wonderful! As always, we met great people and enjoyed being in Mexico. The Sando’s isn’t awful but it’s not great and we won’t be back. We’re Riu property people for sure!
8
ELIA Y
25 de jul. de 2025
·
A estadia foi de 6 noites
The staff was great, friendly and very helpful. The app they use is convenient to make reservations to their restaurants however there was one event masquerade dinner that was on their app, we were so excited for it that when we walked over to it we were told that it was by reservation only :( their app never stated that it was by reservation only. We were super disappointed since we had attended their Mexican night previously and it was such a great evening, good food options, entertainment Las Tres Maria’s performance, loved them. Just a wonderful time. It is an older hotel, so we did have some issues with the shower pressure and also no hot water at times on. Overall we enjoyed our stay there.
The staff was great, friendly and very helpful. The app they use is convenient to make reservations to their restaurants however there was one event masquerade dinner that was on their app, we were so excited for it that when we walked over to it we were told that it was by reservation only :( their app never stated that it was by reservation only. We were super disappointed since we had attended their Mexican night previously and it was such a great evening, good food options, entertainment Las Tres Maria’s performance, loved them. Just a wonderful time. It is an older hotel, so we did have some issues with the shower pressure and also no hot water at times on. Overall we enjoyed our stay there.
6
Amy L
4 de nov. de 2025
·
A estadia foi de 5 noites
Food was awful. Buffet was cold or dried out. Service was average at best in restaurants. The adults only crowd was loud w party music, not relaxing or peaceful. Not enough seats at pool or on beach. Massage, room service staff and housekeeping staff were wonderful. Sauna in spa broke, hot tub dirty and needed cleaned. OVERALL GREAT LOCATION, would not recommend for adults looking for peace & quiet to relax.
Food was awful. Buffet was cold or dried out. Service was average at best in restaurants. The adults only crowd was loud w party music, not relaxing or peaceful. Not enough seats at pool or on beach. Massage, room service staff and housekeeping staff were wonderful. Sauna in spa broke, hot tub dirty and needed cleaned. OVERALL GREAT LOCATION, would not recommend for adults looking for peace & quiet to relax.
8
Charlsie
12 de out. de 2025
·
A estadia foi de 4 noites
The view of the beach was great. The sun was good until around 2:00pm. Then obstructed by building. Food at beach side restaurant was very good. Pizza house was excellent. The Italian restaurant was mediocre at best, no flavor and very bland. Breakfast buffet was very good and their staff was always so kind, sweet and helpful. Overall… a good stay.
The view of the beach was great. The sun was good until around 2:00pm. Then obstructed by building. Food at beach side restaurant was very good. Pizza house was excellent. The Italian restaurant was mediocre at best, no flavor and very bland. Breakfast buffet was very good and their staff was always so kind, sweet and helpful. Overall… a good stay.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
SILVANA
19 de jan. de 2026
·
A estadia foi de 5 noites
Tudo impecável!!!!
Tudo impecável!!!!
2
Matheus
30 de out. de 2025
·
A estadia foi de 4 noites
Este hotel literalmente não vale a pena! Hotel esta com uma estrutura muito ruim, falta manutenção, o atendimento de todas as pessoas não foi bom, desde a chegada até a saída, pessoal do bar te atende sem vontade, parece que estão fazendo um favor, a comida deixa muito a desejar, e as bebidas se você não comprar o pacote mais top não vale a pena, tudo bebida barata e de baixa qualidade, com certeza não voltaria e não recomendo, paguem um pouco mais caro e fiquem em um hotel com maior qualidade. péssima experiencia!
Este hotel literalmente não vale a pena! Hotel esta com uma estrutura muito ruim, falta manutenção, o atendimento de todas as pessoas não foi bom, desde a chegada até a saída, pessoal do bar te atende sem vontade, parece que estão fazendo um favor, a comida deixa muito a desejar, e as bebidas se você não comprar o pacote mais top não vale a pena, tudo bebida barata e de baixa qualidade, com certeza não voltaria e não recomendo, paguem um pouco mais caro e fiquem em um hotel com maior qualidade. péssima experiencia!
6
Tatiane
18 de mai. de 2025
·
A estadia foi de 8 noites
Os quartos são bons, o atendimento de alguns é muito bom, mas a maioria deixa a desejar. Bebidas e comidas tambem deixam a desejar, pouca variedade. Piscina é boa, o mar em frente ao hotel é agitado e infelizmente em maio, cheio de algas.
Os quartos são bons, o atendimento de alguns é muito bom, mas a maioria deixa a desejar. Bebidas e comidas tambem deixam a desejar, pouca variedade. Piscina é boa, o mar em frente ao hotel é agitado e infelizmente em maio, cheio de algas.
10
Luis David Rodriguez
9 de out. de 2024
·
A estadia foi de 4 noites
Excelente
Excelente
6
Lucas
30 de set. de 2024
·
A estadia foi de 8 noites
Interessante para quem procura quantidade e variedade em um hotel bem localizado. Para quem busca qualidade, eu escolheria outro hotel. Positivos: - Boa localização - Praia bonita, bem cuidada e de fácil acesso - Apesar de ser um hotel antigo, de maneira geral suas dependências são bem cuidadas, com algumas exceções. - Bom atendimento no check-in, na recepção. - Restaurante do hotel St. Tropez muito bom, com comida boa, fresca e com vista linda para a a praia e mar. - O hotel é perto de restaurantes muito bons da rede Andersons, dá para ir a pé no Porfirio’s, Harry’s e Fred’s. Restaurantes que servem comida de qualidade, drinks bem feitos e com excelente atendimento. Negativos: - As bebidas nos bares não são geladas, especialmente a cerveja. As bebidas não ficam em refrigeradores, ficam em caixas cheias de água e gelo, por isso nunca ficam geladas. - Os drinks nos bares são muito mal feitos. Parece que fazem muito rápido, ou não tem treinamento adequado para fazer. - A comida no restaurante de buffet (Zango) tem bastante variedade, mas tem baixíssima qualidade. Pouca opção de carne bovina, e a opção que tinha geralmente estava quase queimada, não estava suculenta. - No restaurante Frattinis a comida foi servida mergulhada na manteiga. Nesse dia, do nosso grupo de 04 pessoas, 3 tiveram problemas gastrointestinais depois da comida. Enfim, de maneira geral tivemos uma boa experiência. Mas se um dia nós voltarmos a Cancun, não ficaríamos no Santos novamente.
Interessante para quem procura quantidade e variedade em um hotel bem localizado. Para quem busca qualidade, eu escolheria outro hotel. Positivos: - Boa localização - Praia bonita, bem cuidada e de fácil acesso - Apesar de ser um hotel antigo, de maneira geral suas dependências são bem cuidadas, com algumas exceções. - Bom atendimento no check-in, na recepção. - Restaurante do hotel St. Tropez muito bom, com comida boa, fresca e com vista linda para a a praia e mar. - O hotel é perto de restaurantes muito bons da rede Andersons, dá para ir a pé no Porfirio’s, Harry’s e Fred’s. Restaurantes que servem comida de qualidade, drinks bem feitos e com excelente atendimento. Negativos: - As bebidas nos bares não são geladas, especialmente a cerveja. As bebidas não ficam em refrigeradores, ficam em caixas cheias de água e gelo, por isso nunca ficam geladas. - Os drinks nos bares são muito mal feitos. Parece que fazem muito rápido, ou não tem treinamento adequado para fazer. - A comida no restaurante de buffet (Zango) tem bastante variedade, mas tem baixíssima qualidade. Pouca opção de carne bovina, e a opção que tinha geralmente estava quase queimada, não estava suculenta. - No restaurante Frattinis a comida foi servida mergulhada na manteiga. Nesse dia, do nosso grupo de 04 pessoas, 3 tiveram problemas gastrointestinais depois da comida. Enfim, de maneira geral tivemos uma boa experiência. Mas se um dia nós voltarmos a Cancun, não ficaríamos no Santos novamente.
Políticas da propriedade
Instruções de check-in
Tudo o que precisa de saber para um check-in tranquilo.
Check-in
Check-out
De 15:00 a 23:30
Antes das 12:00
Caução
MXN 5000 per accommodation on arrival.
É bom saber
Políticas adicionais e informações sobre esta propriedade.
Extras opcionais
Serviços adicionais pagos que pode solicitar.
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
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Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-10-16: NO DATA
- 2026-10-17: 330.098502458374USD
- 2026-10-18: 271.7884445335083USD
- 2026-10-19: 271.7884445335083USD
- 2026-10-20: 271.7884445335083USD
- 2026-10-21: 271.7884445335083USD
- 2026-10-22: 271.7884445335083USD
- 2026-10-23: 300.7690838973389USD
- 2026-10-24: 222.82115201040648USD
- 2026-10-25: 222.38314584088133USD
- 2026-10-26: 221.49204225915526USD
- 2026-10-27: 221.49204225915526USD
- 2026-10-28: 222.82115201040648USD
- 2026-10-29: 271.7884445335083USD
- 2026-10-30: NO DATA
- 2026-10-31: 271.7884445335083USD
- 2026-11-01: 271.7884445335083USD
- 2026-11-02: 271.7884445335083USD
- 2026-11-03: 271.7884445335083USD
- 2026-11-04: 330.7490722108154USD
- 2026-11-05: 300.7690838973389USD
- 2026-11-06: 271.7884445335083USD
- 2026-11-07: 330.7490722108154USD
- 2026-11-08: 330.7490722108154USD
- 2026-11-09: 300.7690838973389USD
- 2026-11-10: 271.7884445335083USD
- 2026-11-11: 271.7884445335083USD
- 2026-11-12: 300.7690838973389USD
- 2026-11-13: 319.9775262595825USD
- 2026-11-14: 300.7690838973389USD
- 2026-11-15: 330.7490722108154USD
- 2026-11-16: 222.82115201040648USD
- 2026-11-17: 271.7884445335083USD
- 2026-11-18: 300.7690838973389USD
- 2026-11-19: 330.7490722108154USD
- 2026-11-20: 330.7490722108154USD
- 2026-11-21: 330.7490722108154USD
- 2026-11-22: 300.7690838973389USD
- 2026-11-23: 301.8684466279907USD
- 2026-11-24: 330.7490722108154USD
- 2026-11-25: 330.7490722108154USD
- 2026-11-26: 330.7490722108154USD
- 2026-11-27: 330.7490722108154USD
- 2026-11-28: 330.7490722108154USD
- 2026-11-29: 300.7690838973389USD
- 2026-11-30: 330.7490722108154USD
- 2026-12-01: 300.7690838973389USD
- 2026-12-02: 330.7490722108154USD
- 2026-12-03: 330.7490722108154USD
- 2026-12-04: 300.7690838973389USD
- 2026-12-05: 330.7490722108154USD
- 2026-12-06: 300.7690838973389USD
- 2026-12-07: 330.7490722108154USD
- 2026-12-08: 330.7490722108154USD
- 2026-12-09: 300.7690838973389USD
- 2026-12-10: 330.7490722108154USD
- 2026-12-11: 330.7490722108154USD
- 2026-12-12: 300.7690838973389USD
- 2026-12-13: 271.7884445335083USD
- 2026-12-14: 271.7884445335083USD
- 2026-12-15: 271.7884445335083USD
- 2026-12-16: 271.7884445335083USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
Terá de pagar a seguinte caução totalmente reembolsável.
A damage deposit of MXN 5000 will be collected before check-in.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia e um cartão de crédito para a eventualidade de despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito; não se aceita numerário
- O alojamento dispõe dos seguintes elementos de segurança: detetor de fumo e sistema de segurança.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O Sandos Cancun Hotel tornar-se-á um hotel apenas para adultos, para maiores de 18 anos, a partir de 1 de janeiro de 2025.
- O preço total apresentado para estadias a 31 de dezembro inclui uma tarifa relativa a um jantar de gala obrigatório da véspera de Ano Novo.
- Apenas é permitido o acesso aos quartos a clientes registados.
- O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Este alojamento aberto à comunidade LGBTQ+ aceita clientes de qualquer orientação sexual e identidade de género.
O estacionamento está sujeito a restrições de altura dos veículos.
Dados da empresa
Número de registo do alojamento 005-007-006265/2025
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Serviço de quartos
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Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
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Área designada para fumadores
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Geral
Serviço de quartos
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Spa/Health club
Cabeleireiro/Salão de beleza
Pequeno-almoço no quarto
Sala familiar
Beach Sun Loungers
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Pool (Seasonal Outdoor)
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Serviço de estacionamento
Estacionamento gratuito
Parking (Limited)
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Internet
Wi-fi gratuito