FabHotel Aksa International

Cockroaches in the room. Room was unclean.

As the Hotels.com had reverted to 1 person travelling after my initial enquiry at their place I booked them realised I had not booked for 2. Tried 4 times to contact either enquiries at Fabhotels or Hotels.com to rectify, without success. Arrived at hotel was told we had to pay extra even though the initial room charge was the same for one or two. In the room only I towel, shampoo sachet, shower gel and water so I asked for extra. Given dirty towel which had obviously been used by someone else, lipstick and pubic hairs on it as well as dirty marks. Bed linen looked as if it hadn’t been changed. Nothing was very clean the bathroom had a few sheets of toilet paper so I had to ask for some more. The shower drowned the bathroom in seconds so made it impossible to use. No hot water in the basin and no light to see shaving. Most of the sockets didn’t work, jug in bathroom hubby tried to use for shaving was full of holes. No windows in the bathroom only 1 coat hanger in the wardrobe. Bitten to death by mosquitoes. Asked for breakfast as it should be included told my night guy (sleeping on couch in reception) no breakfast till 08:00 we had to leave at 7 didn’t mention that before, no information in the room about anything as we would have brought something to eat. No kettle no fridge no idea where the kitchen was that should be included.

Had a very comfortable stay. Very nice hotel. Location is great and well connected. Looking forward to visit again with family. Rooms are good and spacious, food as well was great. Was taken care very well. Thanks to the team for the memorable stay.