SKYLOFTS at MGM Grand

The staff and amenities were great!

we paid a lot for the room, so we expected a lot. concierge was unable to get us into the Mansion, we asked for a table by the lake at Lago (they didn't get that either). They texted us but there was a long delay in response. not sure if they use bots and then escalate to human? the room was NOT explained to us. how to turn up/down the heater/a/c. the stairway was always crazy hot. we couldn't figure out how to drain the tub (it's at the front of the tub, outside the tub) Freebies were not explained: VIP lounge with breakfast (fruit, croissant, coffee) the tech was OLD: control for TV in bathroom crazy (across the room with old menus after menu). control for TV/movie menus old and painful the TV in the main room had been left on because no one knows how to turn it off and the letters permanently BURNED into it. I thought someone had written them in sharpie! in the middle of the screen and the bottom left. I sent a text to concierge and they said tech would do something. nothing was done because it would require a replacement of the TV. they had FREE sodas in the VIP lounge but they charged for the SAME sodas in the room. They should just have the sodas for free. there was no point to the skyloft entryway other than to get fiji water vs. the house water in the VIP lounge. Housekeeping was great. though garbera daisies could've been put in water to live longer vs. just on bed. also why did 1 bedroom get bath fizzy and not the other? yay for slippers and robe.

Everything was great except for the sound system not working properly.

The 2 bedroom loft was ridiculously huge. The service was impeccable. On arrival we had 4 different people assisting us with check in… driver, bellhop, concierge, butler. They do a great job of making you feel like royalty. VIP lounge, separate entrance to avoid the crowds. The loft itself was beautiful, although could use a bit of an update with an upgrade to a smart system to control light/tv/music. We had some difficulties figuring this out. We were told a renovation is in the works. Of course that will likely mean increased rates. This is a perfect place for families, or couples. Would highly recommend staying here.

25 year old furnishings. Basics like the TV and lighting did not work properly. Disappointing