Hilton Garden Inn Louisville Mall of St. Matthews

Elevator was slow

5 story hotel with no not me functioning elevator

Area seems safe, kept up well, there is a great ice cream place about 10 minutes away called Greaters87 - a MUST STOP! The hotel was updated - the king bed was comfortable- showers with glass doors - air conditioning was great and kept the room very cool. Fridge did not work so well - they swapped it out -at first it was cooling and then stopped working again. HBO offered in room. Restaurant chef was ill this weekend so there was no room service and the restaurant is not open on Sunday - So I cannot comment on that. Front Desk Team is exceptional and always ready to help. Great place to take your dog - they offer a small area with bags available should you need one. I would recommend this hotel location.

Found and booked a Junior King Suite for $325 at 7pm the evening before the Kentucky Derby. I couldn't have been more pleased. Plenty of self parking. Easy check-in. Nice lobby. Fun hotel bar. Quiet outside patio space. Comfortable bed. Clean room. Spacious. Safe neighborhood and surroundings.

I was a little surprised that for the amount I paid for the room that breakfast was not included. I was also surprised that I was expected to pay $2.oo a piece for the water bottles they left in the room for coffee. I also chose to stay at this particular hotel because they had an indoor pool. It was not working during our stay. Only one elevator was working, and considering all the rooms were sold out, it made waiting to get to and from our room around 20 minutes (waiting 10 leaving and waiting 10 returning.) Besides that, the room was clean so that's always a plus!

A charge for parking, if i had known i would have parked at the mall next door

The hotel is in prime location, next to the mall and plenty of restaurants. Our issue was the smell of pot in the lobby and on the elevator. The pool was nice and we had it to ourselves. The beds were comfortable. But then we were expecting the usual free breakfast. To our shock, it was NOT free and the buffet was $16. We decided to go to McDonalds instead.

Laundry room could use improvement. Also wish breakfast was free.

The hotel had strict quiet hours plus all the amenities for a vacation. Highly recommended

Seemed to be quiet and safe. Was not happy pool was closed . Did not realized we would be charged for

Although normally excellent had to fight ants in our room all night. The staff brought spray but didn’t help a whole lot. On pillows. Uggh

Very clean hotel, excellent comfort, swimming pool, laundry room and exercise room and good breakfast. No hidden fees and deposit was cheap and got right back right after I checked out same day. This is my go to hotel any time I visit kentucky.

Staff was excellent. There was blood on our pillows and sheet when we get to get into the bed that night. Absolutely disgusting. Staff did bring us clean pillow cases and sheets. After we changed all bedding we were finally able to get into bed.

Filthy room. Charging for water. Just dirty.

Great location, staff wonderful and property clean.

Great staff! Clean rooms, updated rooms! Great stay overall!

Room was clean, comfortable Bed and friendly staff

This is our go-to place when we stay in Louisville. We love the hotel but this time our room had a horrible smell. We roughed it out cause we didn’t want to complain.

Good: - Wonderful location near the mall, Whole Foods and highway - Parking big enough to find a spot - Staff very sweet - Big room for parents with a stroller / child to run in the room, or for someone with a wheelchair Bad: - Not clean. My daughter white socks were brown every day after walking around in the room. I could see hair in the shower upon arrival. Microwave had spot of food. - Housekeeping is bad. I was surprised to see my room not being cleaned and heard from the hotel that they do housekeeping only every other day. I asked them to at least come to change the trash bag every day as my daughter uses diapers and the smell is not great. They came while I was out and put two huge trash bags in my room for me to take care of it but they did not remove the trash filled with the diapers of both previous days. The floor was dirty. They brought me a broom for me to clean it but did not get the clue that they should do the housekeeping. - Breakfast buffet is not worth it. $16 for a very small buffet which lack variety. - No restaurant on Sunday and Monday. The rest of the time it’s open but not good at all. More like fast food. - Not even a bottle of water offers upon arrival. Each small bottle is $3. - Only 1 elevator working. Wasted time waiting on elevator also shared with housekeepers/their huge cart, and they have priority. - Too expensive for what’s is provided. Other very famous hotels downtown are much better/cleaner (same cost) if parking not required.

Honestly, the lobby furniture was dirty and stained. I did not use it. We were awaked our first night with hammering at 7am, I assume by maintenance. The room was clean but worn and beds were comfortable. The second day we tried the breakfast and they only had one poor lady doing everything. This includes the kitchen, area WOW. Hilton can do better.

A/C didnt work properly. Blackout shades did not come down, shower needed maintenance

Nice place! Super convenient to the highway. Appreciate the staff allowing our family to gather for social time in the lobby after attending my dad’s funeral. Comfy beds with super soft sheets too.

Very nice hotel! I stayed here one night while driving across the country and it was a great place to stay. Clean, well-lit parking lot, amenities and shopping centers nearby. The room was perfectly clean and comfortable. Would stay here again!

I liked the location downtown but there were several reasons I won’t stay there again. Didn’t really look like the pictures. The shower arm was broken and the coffee maker did not work. The tv did not have streaming capability. Parking was $21 not $10 like in the description.

The hotel was ok. The room had several oddities- the coffee maker wouldn’t work and the room Ac was exceptionally loud. Of far more important concern, the $16 breakfast buffett has the worst eggs I have ever tasted in fifty years of living. Tasted old, really old. I couldn’t proceed past the first bite and made the staff aware, though the eggs weren’t replaced in the buffet.

The hotel is in prime location, next to the mall and plenty of restaurants. Our issue was the smell of pot in the lobby and on the elevator. The pool was nice and we had it to ourselves. The beds were comfortable. But then we were expecting the usual free breakfast. To our shock, it was NOT free and the buffet was $16. We decided to go to McDonalds instead.

The television was in bad condition

It was a good stay but the beds are like sleeping on a slab of stone. I found it rather odd that the mirror was in the closet. I also found it odd that the lady at the front desk was sporting a sweater with large black skulls all over it

Honestly, the lobby furniture was dirty and stained. I did not use it. We were awaked our first night with hammering at 7am, I assume by maintenance. The room was clean but worn and beds were comfortable. The second day we tried the breakfast and they only had one poor lady doing everything. This includes the kitchen, area WOW. Hilton can do better.

The onlybissue on this stay was that the air conditioner was very load. It had a rattle that kept me up. This is the only time i have experienced this while staying here. And thei is the 6th time in the last gew years of staying here.

This was the worst hotel ever. We asked for cleaning up the room so many times, they haven’t done even 1 time during our 4 days stay. Can you believe that? This is not Hilton. This is WORSTON. But reception staff and the restaurant staff are all nice.

The staff is always friendly, and the hotel is very conveniently located—nice little hotel.

Everyone checking us in and out was amazing. Very friendly and helpful !

Love this property. Jarrod at the front desk is great. Looking forward to coming back.

Great staff! Clean rooms, updated rooms! Great stay overall!

The heating/air unit in our room was so loud we could not sleep. When we checked in we were handed our key and told nothing else about breakfast or ammenities. When we tried to speak to someone about the loud heat/ac, we could not find anyone who worked there to speak to.

Terrible staff

Jared and the staff are wonderful!

The staff was wonderful! Leah went above and beyond! The room was very well equipped and the bed was very comfortable. I highly recommend staying here! If you do, be sure to get the Buttermilk Pancakes for breakfast! So good!

they charged my card alot more than i was told at check in. they charge for seevice pets which i have never experienced before. They also charge you to park at the hotel and NONE of this is disclosed when checking in. So please be warned when you arrive, you'll be charged for random things without your concent. manager is unresponsive.

Whole foods is right around the corner and close to shopping.

I have stayed here once before and thought it was pretty good. That’s why I am back. It’s nice and convenient to the highway and has plenty of stores around me. There are plenty of restaurants to choose from - it’s definitely a quiet area and a perfect place to stay

Excellent property. Very clean. Friendly staff. Close to shopping and restaurants. Very close to Norton Women and Children’s Hospital. Highly recommended

The hotel is next to a mall and several nice restaurants.

Great location, staff wonderful and property clean.

Nice hotel near St Mathew’s Mall. Felt a little unsafe at night in parking lot.

Nice clean hotel close to the highway and amenities.

Very convenient to many restaurants and easy to locate.

Perfect location

It is in a nice location close to shopping and restaurants.

I did not like the breakfast. We paid for breakfast that I guess is apart of the buffet. It was burnt ham, old pancakes, old eggs, and I can't remember what else. I was unsure if anything was free or not. The hostess followed me with a bowl of oatmeal and told me it was $8 and some change. No big deal but there was no order to it. And it was stale. Other than that it was a good stay and I would recommend just not the breakfast.

It was clean and the bed was very comfortable. The restaurant and bar are deserted and the food was not good.

The hotel and staff was very nice. The breakfast came with my stay but there is no way I would pay for that. It was pretty bad. Everyone complained about it. For the price we paid , almost $300 a night a NICE free breakfast should be included,

The hotel was ok. The room had several oddities- the coffee maker wouldn’t work and the room Ac was exceptionally loud. Of far more important concern, the $16 breakfast buffett has the worst eggs I have ever tasted in fifty years of living. Tasted old, really old. I couldn’t proceed past the first bite and made the staff aware, though the eggs weren’t replaced in the buffet.

I was a little surprised that for the amount I paid for the room that breakfast was not included. I was also surprised that I was expected to pay $2.oo a piece for the water bottles they left in the room for coffee. I also chose to stay at this particular hotel because they had an indoor pool. It was not working during our stay. Only one elevator was working, and considering all the rooms were sold out, it made waiting to get to and from our room around 20 minutes (waiting 10 leaving and waiting 10 returning.) Besides that, the room was clean so that's always a plus!

Good hotel, however, customer services was just ok. Breakfast not good at all.

The hotel is in prime location, next to the mall and plenty of restaurants. Our issue was the smell of pot in the lobby and on the elevator. The pool was nice and we had it to ourselves. The beds were comfortable. But then we were expecting the usual free breakfast. To our shock, it was NOT free and the buffet was $16. We decided to go to McDonalds instead.

The staff was wonderful! Leah went above and beyond! The room was very well equipped and the bed was very comfortable. I highly recommend staying here! If you do, be sure to get the Buttermilk Pancakes for breakfast! So good!

Good: - Wonderful location near the mall, Whole Foods and highway - Parking big enough to find a spot - Staff very sweet - Big room for parents with a stroller / child to run in the room, or for someone with a wheelchair Bad: - Not clean. My daughter white socks were brown every day after walking around in the room. I could see hair in the shower upon arrival. Microwave had spot of food. - Housekeeping is bad. I was surprised to see my room not being cleaned and heard from the hotel that they do housekeeping only every other day. I asked them to at least come to change the trash bag every day as my daughter uses diapers and the smell is not great. They came while I was out and put two huge trash bags in my room for me to take care of it but they did not remove the trash filled with the diapers of both previous days. The floor was dirty. They brought me a broom for me to clean it but did not get the clue that they should do the housekeeping. - Breakfast buffet is not worth it. $16 for a very small buffet which lack variety. - No restaurant on Sunday and Monday. The rest of the time it’s open but not good at all. More like fast food. - Not even a bottle of water offers upon arrival. Each small bottle is $3. - Only 1 elevator working. Wasted time waiting on elevator also shared with housekeepers/their huge cart, and they have priority. - Too expensive for what’s is provided. Other very famous hotels downtown are much better/cleaner (same cost) if parking not required.

Honestly, the lobby furniture was dirty and stained. I did not use it. We were awaked our first night with hammering at 7am, I assume by maintenance. The room was clean but worn and beds were comfortable. The second day we tried the breakfast and they only had one poor lady doing everything. This includes the kitchen, area WOW. Hilton can do better.