Lido House, Autograph Collection

Great location and a strong meetings/events team, but the overall hotel experience lacked consistency during my six-night stay. I facilitated a leadership programme in the Glasshouse and the support there was excellent throughout — attentive, professional and well organised. Unfortunately, the wider guest experience felt less polished. The fitness room repeatedly ran out of towels and cups (even after feedback was given), water bottles in the room were not replenished, linens were not changed during the stay, and some outdoor areas were left uncleared for days. None of these issues were major individually, but hospitality is often defined by attention to small details, and those details matter. There is a lot to like about the property and the team were always pleasant, but the hotel would benefit from greater operational discipline and consistency across the guest experience.

And the room vibrated all night long from the club upstairs you could not go to bed till one in the morning. I had to check out the next day. I would never stay there again.

We had a great experience. The staff was very helpful, especially at the front desk. The pool was very good too but the hot tub was out of order, waiting for city approval to open for some reason even thought it worked. The in-hotel restaurant was a little expensive for what you get but there were many other great options in the surrounding area. Cleaning staff worked around our schedule every day and did a fantastic job. Thanks for a wonderful overall experience.

There is construction so just be aware, could not use our balcony

Gorgeous property, not too big, rooftop bar was awesome on a warm night. Overall great service, clean rooms & well maintained property