ZZZleepandGo BGY
From
US$66
/ night
Select dates to see prices and availability
From
US$66
/ night
About this property
When you stay at ZZZleepandGo BGY in Orio al Serio, you'll be connected to the airport, within a 10-minute drive of Humanitas Gavazzeni Hospital and Papa Giovanni XXIII Hospital. This capsule hotel is 11 mi (17. 7 km) from Leolandia and 5. ...
Location
When you stay at ZZZleepandGo BGY in Orio al Serio, you'll be connected to the airport, within a 15-minute drive of Piazza Vecchia and Palazzo della Ragione. This property is 5.3 mi (8.6 km) from Basilica di Santa Maria Maggiore and 5.8 mi (9.3 km) from Stadio Atleti Azzurri d'Italia.
Free wi-fi
Room service
Express check-in/check-out
Room options
Basic Single Room (Public Bathroom in Apt)
Room details
Guest reviews of ZZZleepandGo BGY
5.4
Based on 1,475 verified reviews
What guests think
AI-generated summary based on recent guest reviews
ZZZleepandGo BGY offers ultra-basic sleeping pods inside Bergamo Airport, praised by some for convenience and security during late arrivals or early departures, but widely criticized for uncomfortable beds without bedding, heat and poor ventilation, and significant noise.
Read moreWas this helpful?
What guests think
ZZZleepandGo BGY offers ultra-basic sleeping pods inside Bergamo Airport, praised by some for convenience and security during late arrivals or early departures, but widely criticized for uncomfortable beds without bedding, heat and poor ventilation, and significant noise.
Bathrooms and showers are not in the pods; guests must use airport facilities, and some mention a long walk. Reports frequently cite kiosk glitches, phone-number verification issues, overbooking, lockouts, and slow or unreachable support; a few noted friendly staff. Cleanliness ranges from fine to very dirty, and Wi-Fi or control panels sometimes fail; overall value feels high for what’s provided. Best suited as a last-resort short nap if you accept minimal comfort and possible hassles.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Very limited on-site facilities: no toilets or showers in the pods, and ventilation is often poor or hot. Self check-in kiosks and access systems can malfunction, and Wi-Fi has failed for some.
Related guest reviews
10
Ina
8 Jun 2025
·
Stayed 1 night
Everything is ok. Good design if you need stay in airport for the night Only one video terminal works, and it works very slowly. You will have to wait a long time after the previous client. Bed surface is torn and it scratches your skin (room8)
Everything is ok. Good design if you need stay in airport for the night Only one video terminal works, and it works very slowly. You will have to wait a long time after the previous client. Bed surface is torn and it scratches your skin (room8)
2
Rita
23 Feb 2023
·
Stayed 1 night
The cleaning crew messed up and my room wasn't ready for me. Except this was after 10pm. And there weren't other rooms. And there wasn't anyone who could fix it. Customer service was ok but I still haven't received my refund. Also, in case it's unclear, there are not showers and you have to use the airport bathrooms. Not a big deal if you are in the know but if you're not, now you know. I couldn't sleep anywhere and had to sleep at a table in the airport instead. Unacceptable. STILL WAITING FOR MY REFUND.
The cleaning crew messed up and my room wasn't ready for me. Except this was after 10pm. And there weren't other rooms. And there wasn't anyone who could fix it. Customer service was ok but I still haven't received my refund. Also, in case it's unclear, there are not showers and you have to use the airport bathrooms. Not a big deal if you are in the know but if you're not, now you know. I couldn't sleep anywhere and had to sleep at a table in the airport instead. Unacceptable. STILL WAITING FOR MY REFUND.
6
willy
13 Aug 2025
·
Stayed 1 night
Om te slapen is het perfect. Er is geen wastafel of wc in de zzzleeping Je moet je kamer verlaten door uitcheck en terug weer inchecken om op het vliegveld je sanitair behoeften te doen. Douche gelegenheid heb ik niet gevonden
Om te slapen is het perfect. Er is geen wastafel of wc in de zzzleeping Je moet je kamer verlaten door uitcheck en terug weer inchecken om op het vliegveld je sanitair behoeften te doen. Douche gelegenheid heb ik niet gevonden
2
Thomas
23 Apr 2024
·
Stayed 1 night
We might have misunderstood the concept slightly, but considered the price the pods cost and the absolutely lack of ANYTHING, this was by fair the least amount of "bang-for-buck". The pods are extremely uncomfortable, there is not covers, blankets or pillows, the room has no real ventilation, so it becomes unbreathable inside even with a few people sleeping in the pods, there are no toilets in the pods or nearby in the airport, there is quite some noise and so on goes the list. The location is of course great as it is placed inside the airport, but honestly, it's not worth it. Get up 30 minutes earlier and sleep in a real bed, not a doctors examination table. GREED
We might have misunderstood the concept slightly, but considered the price the pods cost and the absolutely lack of ANYTHING, this was by fair the least amount of "bang-for-buck". The pods are extremely uncomfortable, there is not covers, blankets or pillows, the room has no real ventilation, so it becomes unbreathable inside even with a few people sleeping in the pods, there are no toilets in the pods or nearby in the airport, there is quite some noise and so on goes the list. The location is of course great as it is placed inside the airport, but honestly, it's not worth it. Get up 30 minutes earlier and sleep in a real bed, not a doctors examination table. GREED
6
Peter
27 Sept 2023
·
Stayed 1 night
This capsule hotel is best for people who have a late night flight at Bergamo airport or a long layover at night. If you are able to get into the city (and it's not that far, only a 10-15 minute bus ride), it is probably a more comfortable option to stay at a hotel there. The bed is really one of those cushioned tables you sit at when you go to the doctor's office. There is no blanket, sheet, or pillow. You can hear everything in the other compartments, and can hear any time someone comes in. You have to use the airport bathrooms, which are a long walk from the capsule hotel. That said, its location is very convenient in the airport and it is very clean. It is well kept and well run for what it is, but don't expect the comforts of a hotel room.
This capsule hotel is best for people who have a late night flight at Bergamo airport or a long layover at night. If you are able to get into the city (and it's not that far, only a 10-15 minute bus ride), it is probably a more comfortable option to stay at a hotel there. The bed is really one of those cushioned tables you sit at when you go to the doctor's office. There is no blanket, sheet, or pillow. You can hear everything in the other compartments, and can hear any time someone comes in. You have to use the airport bathrooms, which are a long walk from the capsule hotel. That said, its location is very convenient in the airport and it is very clean. It is well kept and well run for what it is, but don't expect the comforts of a hotel room.
4
Salvatore
4 Aug 2024
·
Stayed 1 night
L'enregistrement a été très pénible car le terminal d'enregistrement ne fonctionnait pas correctement, j'ai du appeler l'assistance à plusieurs reprises, l'employé a du réinitialiser le terminal à distance mais ensuite ça ne fonctionnait toujours pas car le terminal me demandait de payer à nouveau alors que c'était déjà prépayé... ensuite le terminal demande de scanner le document... on se demande bien quel document il faut scanner... après avoir contacté l'assistance... il fallait scanner la carte d'identité... ce serait plus clair d'indiquer de scanner la carte d'identité ou le passport plutôt que le "document"
L'enregistrement a été très pénible car le terminal d'enregistrement ne fonctionnait pas correctement, j'ai du appeler l'assistance à plusieurs reprises, l'employé a du réinitialiser le terminal à distance mais ensuite ça ne fonctionnait toujours pas car le terminal me demandait de payer à nouveau alors que c'était déjà prépayé... ensuite le terminal demande de scanner le document... on se demande bien quel document il faut scanner... après avoir contacté l'assistance... il fallait scanner la carte d'identité... ce serait plus clair d'indiquer de scanner la carte d'identité ou le passport plutôt que le "document"
4
Gil
13 Oct 2025
·
Stayed 1 night
Room Was small air vent wasnt working was hot small bed civerd with paper ahit like at doctors office Couldnt sleep a moment wasnt happy about this experince
Room Was small air vent wasnt working was hot small bed civerd with paper ahit like at doctors office Couldnt sleep a moment wasnt happy about this experince
10
Piu
20 Jul 2022
·
Stayed 1 night
It is very hot inside the cabins. The ventilation is very poor.
It is very hot inside the cabins. The ventilation is very poor.
6
Caterina
2 Nov 2025
·
Stayed 1 night
Personale gentilissimo, camera pulita,materasdo da cambiare, wi fi non fun
Personale gentilissimo, camera pulita,materasdo da cambiare, wi fi non fun
8
Kayla
2 Nov 2023
·
Good enough for a night in airport at decent price, WiFi wasn’t working though. Light features were a nice touch.
Good enough for a night in airport at decent price, WiFi wasn’t working though. Light features were a nice touch.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is mixed, with several reports of dirt, odors, crumbs, and worn surfaces, but a few guests found it acceptably clean. Maintenance issues like torn bed surfaces also appear.
Related guest reviews
6
Oana
15 Oct 2023
·
Stayed 1 night
The idea is really good but it as not clean - there were a lot of crums from bread or some sort of pastries next to the bed. Also the person before me picked his/her nose and there was his buggers on the wall next to where you lay down - it made my stomach turn. If you go to the toilet and come back you feel the ventilation can't really keep up - there was a really stale smell of people's breaths in the whole area. Also, it needs to be stressed in the capsule with posters or somesort of communication besides the videos (people skip those) that people should understand these are not rooms - we can hear when someone is on the phone with girlfriend for almost 1h - it was annoying.
The idea is really good but it as not clean - there were a lot of crums from bread or some sort of pastries next to the bed. Also the person before me picked his/her nose and there was his buggers on the wall next to where you lay down - it made my stomach turn. If you go to the toilet and come back you feel the ventilation can't really keep up - there was a really stale smell of people's breaths in the whole area. Also, it needs to be stressed in the capsule with posters or somesort of communication besides the videos (people skip those) that people should understand these are not rooms - we can hear when someone is on the phone with girlfriend for almost 1h - it was annoying.
2
Bahaa
8 Nov 2025
·
Stayed 1 night
Very poor stay, the place was very uncomfortable and dirty, the help desk was very bad
Very poor stay, the place was very uncomfortable and dirty, the help desk was very bad
2
Marco
4 Sept 2025
·
Stayed 1 night
Could not check in. Stuck waiting over an hour for support to fix my reservation. 10PM finally got in and at 11 someone opened my sleeping capsule because the admin team buzzed them in saying it was free. Left at 4AM to use the washroom and got locked out again. Called 20 times nobody answered. Finally after 35 minutes at 4:35 someone picked up and let me in. Cool idea but very poor execution. Bed was ripped but the place was 6/10 clean at least which was is manageable (if you can get in). Staff never apologized for the inconveniences or letting someone into my room and just blamed expedia.
Could not check in. Stuck waiting over an hour for support to fix my reservation. 10PM finally got in and at 11 someone opened my sleeping capsule because the admin team buzzed them in saying it was free. Left at 4AM to use the washroom and got locked out again. Called 20 times nobody answered. Finally after 35 minutes at 4:35 someone picked up and let me in. Cool idea but very poor execution. Bed was ripped but the place was 6/10 clean at least which was is manageable (if you can get in). Staff never apologized for the inconveniences or letting someone into my room and just blamed expedia.
10
Ina
8 Jun 2025
·
Stayed 1 night
Everything is ok. Good design if you need stay in airport for the night Only one video terminal works, and it works very slowly. You will have to wait a long time after the previous client. Bed surface is torn and it scratches your skin (room8)
Everything is ok. Good design if you need stay in airport for the night Only one video terminal works, and it works very slowly. You will have to wait a long time after the previous client. Bed surface is torn and it scratches your skin (room8)
2
Marco
9 Sept 2023
·
Stayed 1 night
Orrible experience, so high cost for a "bed" without blankets and pillow, dirty, with a brokem plug and with the central screen that didn't work. All this and I paid 70€ for a night. Don't go here.
Orrible experience, so high cost for a "bed" without blankets and pillow, dirty, with a brokem plug and with the central screen that didn't work. All this and I paid 70€ for a night. Don't go here.
2
Mika
27 Sept 2022
·
Stayed 1 night
Very dirty place and nothing worked.
Very dirty place and nothing worked.
6
Peter
27 Sept 2023
·
Stayed 1 night
This capsule hotel is best for people who have a late night flight at Bergamo airport or a long layover at night. If you are able to get into the city (and it's not that far, only a 10-15 minute bus ride), it is probably a more comfortable option to stay at a hotel there. The bed is really one of those cushioned tables you sit at when you go to the doctor's office. There is no blanket, sheet, or pillow. You can hear everything in the other compartments, and can hear any time someone comes in. You have to use the airport bathrooms, which are a long walk from the capsule hotel. That said, its location is very convenient in the airport and it is very clean. It is well kept and well run for what it is, but don't expect the comforts of a hotel room.
This capsule hotel is best for people who have a late night flight at Bergamo airport or a long layover at night. If you are able to get into the city (and it's not that far, only a 10-15 minute bus ride), it is probably a more comfortable option to stay at a hotel there. The bed is really one of those cushioned tables you sit at when you go to the doctor's office. There is no blanket, sheet, or pillow. You can hear everything in the other compartments, and can hear any time someone comes in. You have to use the airport bathrooms, which are a long walk from the capsule hotel. That said, its location is very convenient in the airport and it is very clean. It is well kept and well run for what it is, but don't expect the comforts of a hotel room.
6
Caterina
2 Nov 2025
·
Stayed 1 night
Personale gentilissimo, camera pulita,materasdo da cambiare, wi fi non fun
Personale gentilissimo, camera pulita,materasdo da cambiare, wi fi non fun
8
Spencer
29 May 2025
·
Stayed 1 night
It was fine for what it was. Quick and easy at the airport and only used for a quick nap before flight but a bit dirty
It was fine for what it was. Quick and easy at the airport and only used for a quick nap before flight but a bit dirty
2
Christian
20 Feb 2022
·
Stayed 1 night
Ho trovato al suo interno carta e confezione dí mascherine, il lettino , che era scomodo e la aveva un pezzo dí carta blu lento e che lasciava scoperta una parte del lettino senza alcuna garanzia dí igiene in un momento così delicato . Dentro c’era un caldo abominevole e un odore non piacevole. Non si poteva regolare la temperatura. un vero incubo
Ho trovato al suo interno carta e confezione dí mascherine, il lettino , che era scomodo e la aveva un pezzo dí carta blu lento e che lasciava scoperta una parte del lettino senza alcuna garanzia dí igiene in un momento così delicato . Dentro c’era un caldo abominevole e un odore non piacevole. Non si poteva regolare la temperatura. un vero incubo
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Pods are small and very basic, with hard exam-table-like beds and no bedding; many struggled with heat, poor ventilation, and noise from the terminal and other guests. Screens or room controls and Wi-Fi occasionally fail.
Related guest reviews
2
Tone
12 Jul 2023
·
Stayed 1 night
Not a good experience for me. There was no blanket or anything to cover yourself and you were lying on a sticky fake leather mattress.
Not a good experience for me. There was no blanket or anything to cover yourself and you were lying on a sticky fake leather mattress.
2
Diego
1 Sept 2024
·
Stayed 1 night
Probably not for me - the good thing is that you have privacy rather than sleeping on the floor / on a chair of the airport. The less positive: - So. Much. Noise. From people opening doors to the announcements of the airport every 30 minutes, from the chats of the people outside to the ventilation system. - the screen in my pod did not work, which basically meant the light could not turned be off As i slept probably 1 hour, I'd say it makes more sense to spend a little bit more and get a proper bed in a hotel nearby.
Probably not for me - the good thing is that you have privacy rather than sleeping on the floor / on a chair of the airport. The less positive: - So. Much. Noise. From people opening doors to the announcements of the airport every 30 minutes, from the chats of the people outside to the ventilation system. - the screen in my pod did not work, which basically meant the light could not turned be off As i slept probably 1 hour, I'd say it makes more sense to spend a little bit more and get a proper bed in a hotel nearby.
2
Gerard
10 Jun 2023
·
Stayed 1 night
If I were being kind I’d say that the facilities were convenient if you had an early flight, safer and cleaner than sleeping in a doorway, but not much more comfortable. If I were being honest I’d say it was the worst nights sleep I’ve ever had. There was a hard, surface to sleep on, no pillow and no bedding. People were entering and exiting the adjoining areas very noisily all through the night which made sleeping impossible. Never ever again!
If I were being kind I’d say that the facilities were convenient if you had an early flight, safer and cleaner than sleeping in a doorway, but not much more comfortable. If I were being honest I’d say it was the worst nights sleep I’ve ever had. There was a hard, surface to sleep on, no pillow and no bedding. People were entering and exiting the adjoining areas very noisily all through the night which made sleeping impossible. Never ever again!
2
Thomas
23 Apr 2024
·
Stayed 1 night
We might have misunderstood the concept slightly, but considered the price the pods cost and the absolutely lack of ANYTHING, this was by fair the least amount of "bang-for-buck". The pods are extremely uncomfortable, there is not covers, blankets or pillows, the room has no real ventilation, so it becomes unbreathable inside even with a few people sleeping in the pods, there are no toilets in the pods or nearby in the airport, there is quite some noise and so on goes the list. The location is of course great as it is placed inside the airport, but honestly, it's not worth it. Get up 30 minutes earlier and sleep in a real bed, not a doctors examination table. GREED
We might have misunderstood the concept slightly, but considered the price the pods cost and the absolutely lack of ANYTHING, this was by fair the least amount of "bang-for-buck". The pods are extremely uncomfortable, there is not covers, blankets or pillows, the room has no real ventilation, so it becomes unbreathable inside even with a few people sleeping in the pods, there are no toilets in the pods or nearby in the airport, there is quite some noise and so on goes the list. The location is of course great as it is placed inside the airport, but honestly, it's not worth it. Get up 30 minutes earlier and sleep in a real bed, not a doctors examination table. GREED
6
Peter
27 Sept 2023
·
Stayed 1 night
This capsule hotel is best for people who have a late night flight at Bergamo airport or a long layover at night. If you are able to get into the city (and it's not that far, only a 10-15 minute bus ride), it is probably a more comfortable option to stay at a hotel there. The bed is really one of those cushioned tables you sit at when you go to the doctor's office. There is no blanket, sheet, or pillow. You can hear everything in the other compartments, and can hear any time someone comes in. You have to use the airport bathrooms, which are a long walk from the capsule hotel. That said, its location is very convenient in the airport and it is very clean. It is well kept and well run for what it is, but don't expect the comforts of a hotel room.
This capsule hotel is best for people who have a late night flight at Bergamo airport or a long layover at night. If you are able to get into the city (and it's not that far, only a 10-15 minute bus ride), it is probably a more comfortable option to stay at a hotel there. The bed is really one of those cushioned tables you sit at when you go to the doctor's office. There is no blanket, sheet, or pillow. You can hear everything in the other compartments, and can hear any time someone comes in. You have to use the airport bathrooms, which are a long walk from the capsule hotel. That said, its location is very convenient in the airport and it is very clean. It is well kept and well run for what it is, but don't expect the comforts of a hotel room.
4
Gil
13 Oct 2025
·
Stayed 1 night
Room Was small air vent wasnt working was hot small bed civerd with paper ahit like at doctors office Couldnt sleep a moment wasnt happy about this experince
Room Was small air vent wasnt working was hot small bed civerd with paper ahit like at doctors office Couldnt sleep a moment wasnt happy about this experince
10
Piu
20 Jul 2022
·
Stayed 1 night
It is very hot inside the cabins. The ventilation is very poor.
It is very hot inside the cabins. The ventilation is very poor.
8
Kayla
2 Nov 2023
·
Good enough for a night in airport at decent price, WiFi wasn’t working though. Light features were a nice touch.
Good enough for a night in airport at decent price, WiFi wasn’t working though. Light features were a nice touch.
6
Ute Beining
25 Dec 2021
·
Stayed 1 night
Det var dårlig med luft på rommet. For varmt for meg.
Det var dårlig med luft på rommet. For varmt for meg.
6
Giulio
23 Oct 2025
·
Stayed 1 night
Board dei servizi (luci, musica, ventilazione, ecc.) mal funzionante.
Board dei servizi (luci, musica, ventilazione, ecc.) mal funzionante.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service and access are unreliable: repeated accounts of kiosk problems, delayed or unreachable support, overbooking, unclear check-in rules, lockouts, and refund difficulties. A few guests mentioned friendly staff.
Related guest reviews
2
Patrice
23 Nov 2025
·
Stayed 1 night
Cancellazione a l’ultimo momento impossibile d’avere un rimborso.
Cancellazione a l’ultimo momento impossibile d’avere un rimborso.
2
Marco
4 Sept 2025
·
Stayed 1 night
Could not check in. Stuck waiting over an hour for support to fix my reservation. 10PM finally got in and at 11 someone opened my sleeping capsule because the admin team buzzed them in saying it was free. Left at 4AM to use the washroom and got locked out again. Called 20 times nobody answered. Finally after 35 minutes at 4:35 someone picked up and let me in. Cool idea but very poor execution. Bed was ripped but the place was 6/10 clean at least which was is manageable (if you can get in). Staff never apologized for the inconveniences or letting someone into my room and just blamed expedia.
Could not check in. Stuck waiting over an hour for support to fix my reservation. 10PM finally got in and at 11 someone opened my sleeping capsule because the admin team buzzed them in saying it was free. Left at 4AM to use the washroom and got locked out again. Called 20 times nobody answered. Finally after 35 minutes at 4:35 someone picked up and let me in. Cool idea but very poor execution. Bed was ripped but the place was 6/10 clean at least which was is manageable (if you can get in). Staff never apologized for the inconveniences or letting someone into my room and just blamed expedia.
2
cristian
9 Sept 2025
·
Stayed 1 night
Non sono riuscito nemmeno ad aprire,intanto i soldi gli avete presi, nessun personale dedicato (basta una persona e una sedia, non sto parlando di scienze cosmiche) e di conseguenza tutto il resto mi ha costato più di 100€ fra taxi e un albergo peer dormire 3-4 ore. Vergogna,tanto vale di chiudere la baracca
Non sono riuscito nemmeno ad aprire,intanto i soldi gli avete presi, nessun personale dedicato (basta una persona e una sedia, non sto parlando di scienze cosmiche) e di conseguenza tutto il resto mi ha costato più di 100€ fra taxi e un albergo peer dormire 3-4 ore. Vergogna,tanto vale di chiudere la baracca
8
Alejandro
8 Nov 2023
·
Stayed 1 night
El sitio es para lo que es: pasar la noche (o el rato) en el aeropuerto mientras esperas el vuelo. No te esperes Eso sí, mucho cuidado con el checkin. Para acceder es necesario el nº de teléfono. Yo en ningún momento lo dí a ZZZleepandGo, así que intuyo que fue el propio Hoteles el que lo facilitó. Pues estando mi nº de teléfono bien, en algún punto me lo insertaron mal poniendo los 3 primeros dígitos como prefijo de un país inexistente y eliminando un 0 de mi número. Por lo que al intentar entrar no podía. (El prefijo se pone a través de un desplegable fijo y como tal el 686 no existe). Tuve que llamar a atención al cliente vía whatsapp y eran ellos mismos (en inglés) los que me abrían las puertas. Lo mismo tendría que hacer si hubiera querido salir al baño. Así que aseguraos de llegar con batería suficiente en el móvil por si os pasa algo similar.
El sitio es para lo que es: pasar la noche (o el rato) en el aeropuerto mientras esperas el vuelo. No te esperes Eso sí, mucho cuidado con el checkin. Para acceder es necesario el nº de teléfono. Yo en ningún momento lo dí a ZZZleepandGo, así que intuyo que fue el propio Hoteles el que lo facilitó. Pues estando mi nº de teléfono bien, en algún punto me lo insertaron mal poniendo los 3 primeros dígitos como prefijo de un país inexistente y eliminando un 0 de mi número. Por lo que al intentar entrar no podía. (El prefijo se pone a través de un desplegable fijo y como tal el 686 no existe). Tuve que llamar a atención al cliente vía whatsapp y eran ellos mismos (en inglés) los que me abrían las puertas. Lo mismo tendría que hacer si hubiera querido salir al baño. Así que aseguraos de llegar con batería suficiente en el móvil por si os pasa algo similar.
2
francesco
5 Jan 2023
·
Stayed 1 night
upon checkin was asked for a phone number that didnt work, terrible experience and support/emergency number dead with no one to pick up calls.
upon checkin was asked for a phone number that didnt work, terrible experience and support/emergency number dead with no one to pick up calls.
2
Rita
23 Feb 2023
·
Stayed 1 night
The cleaning crew messed up and my room wasn't ready for me. Except this was after 10pm. And there weren't other rooms. And there wasn't anyone who could fix it. Customer service was ok but I still haven't received my refund. Also, in case it's unclear, there are not showers and you have to use the airport bathrooms. Not a big deal if you are in the know but if you're not, now you know. I couldn't sleep anywhere and had to sleep at a table in the airport instead. Unacceptable. STILL WAITING FOR MY REFUND.
The cleaning crew messed up and my room wasn't ready for me. Except this was after 10pm. And there weren't other rooms. And there wasn't anyone who could fix it. Customer service was ok but I still haven't received my refund. Also, in case it's unclear, there are not showers and you have to use the airport bathrooms. Not a big deal if you are in the know but if you're not, now you know. I couldn't sleep anywhere and had to sleep at a table in the airport instead. Unacceptable. STILL WAITING FOR MY REFUND.
4
Salvatore
4 Aug 2024
·
Stayed 1 night
L'enregistrement a été très pénible car le terminal d'enregistrement ne fonctionnait pas correctement, j'ai du appeler l'assistance à plusieurs reprises, l'employé a du réinitialiser le terminal à distance mais ensuite ça ne fonctionnait toujours pas car le terminal me demandait de payer à nouveau alors que c'était déjà prépayé... ensuite le terminal demande de scanner le document... on se demande bien quel document il faut scanner... après avoir contacté l'assistance... il fallait scanner la carte d'identité... ce serait plus clair d'indiquer de scanner la carte d'identité ou le passport plutôt que le "document"
L'enregistrement a été très pénible car le terminal d'enregistrement ne fonctionnait pas correctement, j'ai du appeler l'assistance à plusieurs reprises, l'employé a du réinitialiser le terminal à distance mais ensuite ça ne fonctionnait toujours pas car le terminal me demandait de payer à nouveau alors que c'était déjà prépayé... ensuite le terminal demande de scanner le document... on se demande bien quel document il faut scanner... après avoir contacté l'assistance... il fallait scanner la carte d'identité... ce serait plus clair d'indiquer de scanner la carte d'identité ou le passport plutôt que le "document"
2
Serafino
1 Aug 2025
·
Stayed 1 night
Bellissimo arrivare nel cuore della notte e trovare tutto full per over booking
Bellissimo arrivare nel cuore della notte e trovare tutto full per over booking
10
maurizio
15 Mar 2022
·
Stayed 1 night
disponibili ecordiali
disponibili ecordiali
2
bektash
21 Feb 2022
·
Stayed 2 nights
The check in was not until 8 pm and this was not made clear at the time of the booking.
The check in was not until 8 pm and this was not made clear at the time of the booking.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Inside Bergamo Airport and convenient for late arrivals, early departures, or short layovers.
Related guest reviews
6
Frederic
22 Apr 2022
·
Stayed 1 night
Arrivée très tard à l'aéroport, avec du retard en plus, pas le choix, j'avais réservé ici. A 1h du matin, c'est dans une partie fermée du terminal, mais après discussion avec la sécurité, on a accès à la chambre. C'est petit mais fonctionnel, il faut juste avoir du doigté avec l'écran multi-fonctions. C'est bien pour une nuit rapide. LE gros bémol, c'est devoir partir à 8h du mat...
Arrivée très tard à l'aéroport, avec du retard en plus, pas le choix, j'avais réservé ici. A 1h du matin, c'est dans une partie fermée du terminal, mais après discussion avec la sécurité, on a accès à la chambre. C'est petit mais fonctionnel, il faut juste avoir du doigté avec l'écran multi-fonctions. C'est bien pour une nuit rapide. LE gros bémol, c'est devoir partir à 8h du mat...
10
Ina
8 Jun 2025
·
Stayed 1 night
Everything is ok. Good design if you need stay in airport for the night Only one video terminal works, and it works very slowly. You will have to wait a long time after the previous client. Bed surface is torn and it scratches your skin (room8)
Everything is ok. Good design if you need stay in airport for the night Only one video terminal works, and it works very slowly. You will have to wait a long time after the previous client. Bed surface is torn and it scratches your skin (room8)
8
Francesca
11 Aug 2022
·
Stayed 1 night
Convenient location and good price
Convenient location and good price
8
Elisabet
11 Sept 2022
·
Stayed 1 night
Fácil acceso, muy pratica y todo igual que las fotos. Habría que poner un cartel para que la gente al entrar no haga jaleo y si usan el móvil para ver videos etc se pongan los cascos.
Fácil acceso, muy pratica y todo igual que las fotos. Habría que poner un cartel para que la gente al entrar no haga jaleo y si usan el móvil para ver videos etc se pongan los cascos.
2
Thomas
23 Apr 2024
·
Stayed 1 night
We might have misunderstood the concept slightly, but considered the price the pods cost and the absolutely lack of ANYTHING, this was by fair the least amount of "bang-for-buck". The pods are extremely uncomfortable, there is not covers, blankets or pillows, the room has no real ventilation, so it becomes unbreathable inside even with a few people sleeping in the pods, there are no toilets in the pods or nearby in the airport, there is quite some noise and so on goes the list. The location is of course great as it is placed inside the airport, but honestly, it's not worth it. Get up 30 minutes earlier and sleep in a real bed, not a doctors examination table. GREED
We might have misunderstood the concept slightly, but considered the price the pods cost and the absolutely lack of ANYTHING, this was by fair the least amount of "bang-for-buck". The pods are extremely uncomfortable, there is not covers, blankets or pillows, the room has no real ventilation, so it becomes unbreathable inside even with a few people sleeping in the pods, there are no toilets in the pods or nearby in the airport, there is quite some noise and so on goes the list. The location is of course great as it is placed inside the airport, but honestly, it's not worth it. Get up 30 minutes earlier and sleep in a real bed, not a doctors examination table. GREED
6
Peter
27 Sept 2023
·
Stayed 1 night
This capsule hotel is best for people who have a late night flight at Bergamo airport or a long layover at night. If you are able to get into the city (and it's not that far, only a 10-15 minute bus ride), it is probably a more comfortable option to stay at a hotel there. The bed is really one of those cushioned tables you sit at when you go to the doctor's office. There is no blanket, sheet, or pillow. You can hear everything in the other compartments, and can hear any time someone comes in. You have to use the airport bathrooms, which are a long walk from the capsule hotel. That said, its location is very convenient in the airport and it is very clean. It is well kept and well run for what it is, but don't expect the comforts of a hotel room.
This capsule hotel is best for people who have a late night flight at Bergamo airport or a long layover at night. If you are able to get into the city (and it's not that far, only a 10-15 minute bus ride), it is probably a more comfortable option to stay at a hotel there. The bed is really one of those cushioned tables you sit at when you go to the doctor's office. There is no blanket, sheet, or pillow. You can hear everything in the other compartments, and can hear any time someone comes in. You have to use the airport bathrooms, which are a long walk from the capsule hotel. That said, its location is very convenient in the airport and it is very clean. It is well kept and well run for what it is, but don't expect the comforts of a hotel room.
8
Antonio
10 Aug 2023
·
Stayed 1 night
Comoda logisticamente, va migliorata l'insonorizzazione
Comoda logisticamente, va migliorata l'insonorizzazione
6
Michele
21 Dec 2021
·
Stayed 1 night
Cabine hotel molto essenziale , situato dentro l'aeroporto di Bergamo , offre il minimo indispensabile per passare un notte a coloro che hanno un volo al mattino presto , tutta la procedura del check in è automatica , le cabine sono scarne e scomode , il comfort inesistente , il prezzo sproporzionato alla qualità offerta, da usare solo in caso di necessità.
Cabine hotel molto essenziale , situato dentro l'aeroporto di Bergamo , offre il minimo indispensabile per passare un notte a coloro che hanno un volo al mattino presto , tutta la procedura del check in è automatica , le cabine sono scarne e scomode , il comfort inesistente , il prezzo sproporzionato alla qualità offerta, da usare solo in caso di necessità.
8
Kayla
2 Nov 2023
·
Good enough for a night in airport at decent price, WiFi wasn’t working though. Light features were a nice touch.
Good enough for a night in airport at decent price, WiFi wasn’t working though. Light features were a nice touch.
8
Spencer
29 May 2025
·
Stayed 1 night
It was fine for what it was. Quick and easy at the airport and only used for a quick nap before flight but a bit dirty
It was fine for what it was. Quick and easy at the airport and only used for a quick nap before flight but a bit dirty
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
Was this helpful?
AI-generated summary based on recent guest reviews
2
bektash
21 Feb 2022
·
Stayed 2 nights
The check in was not until 8 pm and this was not made clear at the time of the booking.
The check in was not until 8 pm and this was not made clear at the time of the booking.
10
maurizio
15 Mar 2022
·
Stayed 1 night
disponibili ecordiali
disponibili ecordiali
2
Christian
20 Feb 2022
·
Stayed 1 night
Ho trovato al suo interno carta e confezione dí mascherine, il lettino , che era scomodo e la aveva un pezzo dí carta blu lento e che lasciava scoperta una parte del lettino senza alcuna garanzia dí igiene in un momento così delicato . Dentro c’era un caldo abominevole e un odore non piacevole. Non si poteva regolare la temperatura. un vero incubo
Ho trovato al suo interno carta e confezione dí mascherine, il lettino , che era scomodo e la aveva un pezzo dí carta blu lento e che lasciava scoperta una parte del lettino senza alcuna garanzia dí igiene in un momento così delicato . Dentro c’era un caldo abominevole e un odore non piacevole. Non si poteva regolare la temperatura. un vero incubo
Property policies
Check-in
Check-out
Check-in from 20:00
Before 08:00
FAQs about ZZZleepandGo BGY
What are the check-in and check-out times?
Check-in is at 20:00 and check-out is at 08:00. Early or late check-in/check-out options are not specified.
What is the hotel's location in relation to key landmarks?
The property is located in Orio al Serio, connected to the airport, and within a 15-minute drive of Piazza Vecchia and Palazzo della Ragione. It is 5.3 mi from Basilica di Santa Maria Maggiore and 5.8 mi from Stadio Atleti Azzurri d'Italia.
What are the hotel's policies for guests staying with children?
Children are allowed at the property, but specific age policies for free stays are not mentioned.
Have a question?
Instant AI responses are based on hotel information
Popular amenities
Free wi-fi
Room service
Express check-in/check-out
Services
Express check-in/check-out
Internet
Free wi-fi
General
Room service