Satama Hotel
US$179
/ night
Avg. for October
Prices for Satama Hotel
Select dates to see prices and availability
US$179
/ night
Avg. for October
Monthly average prices
Nightly prices at Satama Hotel average US$179 in the cheapest month (October) and US$204 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$203 |
| February | US$188 |
| March | US$187 |
| April | US$188 |
| May | US$185 |
| June | US$180 |
| July | US$180 |
| October | US$179 |
| November | US$203 |
| December | US$204 |
J
F
M
A
M
J
J
Oct · US$179
O
N
D
Most expensive: December (~US$204)
Cheapest: October (~US$179)
About this property
. Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts credit cards and cash. Safety features at this property include a fire extinguisher. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. .Optional: Airport shuttle fee: HTG 1200 per person (one-way)Airport shuttle fee per child: HTG 1200 (one-way), (from 6 to 18 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. .Pets not allowed.This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Professional property host/manager. No cribs (infant beds) available. Essential workers only - NO.Visa, Debit cards not accepted, Cash, Mastercard.Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge..Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite..Make yourself at home in one of the 60 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks..Distances are displayed to the nearest 0.1 mile and kilometer. . Place d'Armes - 1.5 km / 0.9 mi . Cap-Haitien Cathedral - 1.5 km / 0.9 mi . Cormier Beach - 7.7 km / 4.8 mi . Labadee Beach - 9.1 km / 5.7 mi . Sans Souci Palace - 21.4 km / 13.3 mi . Citadelle Laferriere - 26.3 km / 16.4 mi . The preferred airport for Satama Hotel is Cap-Haitien (CAP-Cap-Haitien Intl.) - 5.3 km / 3.3 mi .Near Place d'Armes.Business property
Airport shuttle
Restaurant
Swimming pool
Elevator/Lift
Room service
Tour desk
Location
Habitation Jouissant 250,Rue 29 B Prolongée,Carrenage,Cap-Haitien,HT, Rival Beach, Cap-Haitien, Haiti
Room options
Superior Queen Room (City View) with Balcony
2
Superior King Room (City View) with Terrace
Room details
3
Superior Room, 1 Queen Bed, Balcony, City View
Room details
1
Superior Double Room, 2 Queen Beds, City View, Sea Facing
Room details
5
Superior Room, 1 King Bed, Terrace, City View
Room details
Superior 2 Queen Room (Sea Or City View)
Guest reviews of Satama Hotel
8.3
Very good
Based on 408 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Satama Hotel draws praise for its spectacular mountain views, modern feel, and generally friendly staff, with many guests enjoying tasty food and comfortable rooms, making it a popular choice for visitors to Cap-Haitien.
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What guests think
Satama Hotel draws praise for its spectacular mountain views, modern feel, and generally friendly staff, with many guests enjoying tasty food and comfortable rooms, making it a popular choice for visitors to Cap-Haitien.
The steep, partially unpaved access road is repeatedly flagged as unsafe or stressful. Some guests report slow dining times, unhelpful responses, check-in delays, and difficulty obtaining towels or water. While many rooms feel spacious and clean, recurring complaints include roaches, inconsistent hot water or daytime AC, elevator outages, and minor in-room upkeep issues like shower splash and faulty fixtures. Expect striking scenery and comfort with occasional operational hiccups.
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AI-generated summary based on recent guest reviews
Facilities
Modern property with a nice pool, bar, and restaurant. Some guests report elevator outages and daytime AC shutoffs.
Related guest reviews
6
W
30 Jul 2023
·
Stayed 6 nights
the hotel has a beautiful view of the city. The pool is nice, staff is nice. but the food is expensive, takes too long. The road that leads to Satama is not paved all the way n unsafe. The hotel should have paved the road and barricade it.
the hotel has a beautiful view of the city. The pool is nice, staff is nice. but the food is expensive, takes too long. The road that leads to Satama is not paved all the way n unsafe. The hotel should have paved the road and barricade it.
4
Islande
25 Sept 2023
·
Stayed 5 nights
The property is gorgeous I’m not going to take this away from it. Nice view overlooking the city. However the road could have been done. I was with a baby and every time we have to take this road in and out of the hotel I felt like my life was in danger. The ac was not running during day time which was horrible for my baby. The elevator was not working. I had to carry my heavy bag 3 stairs down. My sink was clogged every day I had to tell someone to come fix it. My balcony door couldn’t close even though I told the front desk. They disregarded all of the complaints. Not going back definitely. For your money yon don’t get the service . Overall property is hot because no central air. I had to leave the hotel everyday and just come back to sleep when Ac was on in the room.
The property is gorgeous I’m not going to take this away from it. Nice view overlooking the city. However the road could have been done. I was with a baby and every time we have to take this road in and out of the hotel I felt like my life was in danger. The ac was not running during day time which was horrible for my baby. The elevator was not working. I had to carry my heavy bag 3 stairs down. My sink was clogged every day I had to tell someone to come fix it. My balcony door couldn’t close even though I told the front desk. They disregarded all of the complaints. Not going back definitely. For your money yon don’t get the service . Overall property is hot because no central air. I had to leave the hotel everyday and just come back to sleep when Ac was on in the room.
10
Moses
27 Oct 2023
·
Stayed 6 nights
Had a great time. I arrive early and they still accommodate me and my son at check. It was fast and smooth. The Resturant had some of the best food I could eat. The bar service all the way to the pool and lounging area. Truly a great experience. I would update some stuff in the room. Shower heads and setting chair and desk chair. But over all great. Each morning hot fresh breakfast.
Had a great time. I arrive early and they still accommodate me and my son at check. It was fast and smooth. The Resturant had some of the best food I could eat. The bar service all the way to the pool and lounging area. Truly a great experience. I would update some stuff in the room. Shower heads and setting chair and desk chair. But over all great. Each morning hot fresh breakfast.
8
Carine
23 Jan 2023
·
Stayed 3 nights
Good looking premises with an exceptional view. Rooms are very comfortable at international standard level. Just missed a quiet spot, and a bit of shade by the otherwise stunning pool
Good looking premises with an exceptional view. Rooms are very comfortable at international standard level. Just missed a quiet spot, and a bit of shade by the otherwise stunning pool
8
Harris
16 Jan 2023
·
Stayed 19,365 nights
This hotel is beautiful. Located on a mountain and over looking the entire city and bay of Cap-Haitien. Likes: Beautiful landscaping, grounds and clean rooms, Modern Hotel and nice pool. Secluded and quiet. Complimentary Breakfast everyday. Restaurant and Bar. The food was good. Special Shout out to Junior the waiter at the bar who found my credit card at the pool and returned it to me. You saved me a lot of headache. The cleaning staff is awesome, thank you ladies. Dislikes: The pool water was a little cloudy but they eventually had someone to come and clean the pool water by day 3 of my stay. The food was delicious but the portions where kind of small for the price. My only real dislike was that the hotel allows the wait staff to take pictures of your Identification Card, Debit Card along with your bar bill with their cell phones as proof that you purchased food at the Hotel bar. This is along with me using my debit card and entering my pin to pay for the food. This is a bad business practice and made me feel very uncomfortable that someone has my information in there PERSONAL cell phone. This made me feel very uncomfortable.
This hotel is beautiful. Located on a mountain and over looking the entire city and bay of Cap-Haitien. Likes: Beautiful landscaping, grounds and clean rooms, Modern Hotel and nice pool. Secluded and quiet. Complimentary Breakfast everyday. Restaurant and Bar. The food was good. Special Shout out to Junior the waiter at the bar who found my credit card at the pool and returned it to me. You saved me a lot of headache. The cleaning staff is awesome, thank you ladies. Dislikes: The pool water was a little cloudy but they eventually had someone to come and clean the pool water by day 3 of my stay. The food was delicious but the portions where kind of small for the price. My only real dislike was that the hotel allows the wait staff to take pictures of your Identification Card, Debit Card along with your bar bill with their cell phones as proof that you purchased food at the Hotel bar. This is along with me using my debit card and entering my pin to pay for the food. This is a bad business practice and made me feel very uncomfortable that someone has my information in there PERSONAL cell phone. This made me feel very uncomfortable.
2
shiela
18 Sept 2023
·
Stayed 3 nights
The road is so dangerous. There is pot holes in the street going up to the hotel. I had to change my room 3 times, the elevator wasn't working I'm 5 months pregnant and high risk, so the stairs was very dangerous for me. I would not recommend this hotel to anyone.
The road is so dangerous. There is pot holes in the street going up to the hotel. I had to change my room 3 times, the elevator wasn't working I'm 5 months pregnant and high risk, so the stairs was very dangerous for me. I would not recommend this hotel to anyone.
10
Rolande
28 Oct 2023
·
Stayed 1 night
The hotel was very beautiful and high tech. They embrace the natural beauty of Haiti to build this hotel in the mountains. Thank you for providing us with stelar service.
The hotel was very beautiful and high tech. They embrace the natural beauty of Haiti to build this hotel in the mountains. Thank you for providing us with stelar service.
8
Isaac
2 Feb 2024
·
Stayed 2 nights
I like the panoramic view. However, customer service needs to improve, and the menu presentation at the pool bar. Just two or three sheets of white paper.
I like the panoramic view. However, customer service needs to improve, and the menu presentation at the pool bar. Just two or three sheets of white paper.
10
Farah
28 Jul 2023
·
Stayed 2 nights
Absolutely gorgeous property with modern feel. The restaurant serves great food and Eve better drinks. There is daily breakfast which was also delicious. The staff was friendly and attentive. I will definitely be back 10/10 recommend!
Absolutely gorgeous property with modern feel. The restaurant serves great food and Eve better drinks. There is daily breakfast which was also delicious. The staff was friendly and attentive. I will definitely be back 10/10 recommend!
10
angela
18 Jul 2023
·
Stayed 3 nights
Very good service and facilities.. staff are well trained!
Very good service and facilities.. staff are well trained!
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews describe very clean rooms and public areas. Others report roaches, bathroom mold, clogged sinks, and maintenance lapses such as shower water spilling onto floors.
Related guest reviews
4
Islande
25 Sept 2023
·
Stayed 5 nights
The property is gorgeous I’m not going to take this away from it. Nice view overlooking the city. However the road could have been done. I was with a baby and every time we have to take this road in and out of the hotel I felt like my life was in danger. The ac was not running during day time which was horrible for my baby. The elevator was not working. I had to carry my heavy bag 3 stairs down. My sink was clogged every day I had to tell someone to come fix it. My balcony door couldn’t close even though I told the front desk. They disregarded all of the complaints. Not going back definitely. For your money yon don’t get the service . Overall property is hot because no central air. I had to leave the hotel everyday and just come back to sleep when Ac was on in the room.
The property is gorgeous I’m not going to take this away from it. Nice view overlooking the city. However the road could have been done. I was with a baby and every time we have to take this road in and out of the hotel I felt like my life was in danger. The ac was not running during day time which was horrible for my baby. The elevator was not working. I had to carry my heavy bag 3 stairs down. My sink was clogged every day I had to tell someone to come fix it. My balcony door couldn’t close even though I told the front desk. They disregarded all of the complaints. Not going back definitely. For your money yon don’t get the service . Overall property is hot because no central air. I had to leave the hotel everyday and just come back to sleep when Ac was on in the room.
2
Ebony
30 Mar 2023
·
Stayed 7 nights
The bathroom are full of mold, erosion to the pipe there’s no hot water. The picture online look Ntn like the room. There’s no AC in the day time due to gas shortage. The price of the food vs what you get is outrages I ordered a burger one day and found hair in my patty. From that day I didn’t eat at the hotel again This hotel shouldn’t be 4 stars The lobby and dining room are great The view is beautiful Everything on the outside of the hotel looks great but they need to re do the rooms: Paint the rooms restructure the bathrooms the chair in the room has a old cover on it Just not what you expect when you book a 4 star / 8.3 rating hotel
The bathroom are full of mold, erosion to the pipe there’s no hot water. The picture online look Ntn like the room. There’s no AC in the day time due to gas shortage. The price of the food vs what you get is outrages I ordered a burger one day and found hair in my patty. From that day I didn’t eat at the hotel again This hotel shouldn’t be 4 stars The lobby and dining room are great The view is beautiful Everything on the outside of the hotel looks great but they need to re do the rooms: Paint the rooms restructure the bathrooms the chair in the room has a old cover on it Just not what you expect when you book a 4 star / 8.3 rating hotel
10
Fritz
26 Apr 2023
·
Stayed 9 nights
Clean
Clean
4
Melande
20 Sept 2023
·
Stayed 3 nights
The room had roaches in it, other than that the hotel is good.
The room had roaches in it, other than that the hotel is good.
8
Harris
16 Jan 2023
·
Stayed 19,365 nights
This hotel is beautiful. Located on a mountain and over looking the entire city and bay of Cap-Haitien. Likes: Beautiful landscaping, grounds and clean rooms, Modern Hotel and nice pool. Secluded and quiet. Complimentary Breakfast everyday. Restaurant and Bar. The food was good. Special Shout out to Junior the waiter at the bar who found my credit card at the pool and returned it to me. You saved me a lot of headache. The cleaning staff is awesome, thank you ladies. Dislikes: The pool water was a little cloudy but they eventually had someone to come and clean the pool water by day 3 of my stay. The food was delicious but the portions where kind of small for the price. My only real dislike was that the hotel allows the wait staff to take pictures of your Identification Card, Debit Card along with your bar bill with their cell phones as proof that you purchased food at the Hotel bar. This is along with me using my debit card and entering my pin to pay for the food. This is a bad business practice and made me feel very uncomfortable that someone has my information in there PERSONAL cell phone. This made me feel very uncomfortable.
This hotel is beautiful. Located on a mountain and over looking the entire city and bay of Cap-Haitien. Likes: Beautiful landscaping, grounds and clean rooms, Modern Hotel and nice pool. Secluded and quiet. Complimentary Breakfast everyday. Restaurant and Bar. The food was good. Special Shout out to Junior the waiter at the bar who found my credit card at the pool and returned it to me. You saved me a lot of headache. The cleaning staff is awesome, thank you ladies. Dislikes: The pool water was a little cloudy but they eventually had someone to come and clean the pool water by day 3 of my stay. The food was delicious but the portions where kind of small for the price. My only real dislike was that the hotel allows the wait staff to take pictures of your Identification Card, Debit Card along with your bar bill with their cell phones as proof that you purchased food at the Hotel bar. This is along with me using my debit card and entering my pin to pay for the food. This is a bad business practice and made me feel very uncomfortable that someone has my information in there PERSONAL cell phone. This made me feel very uncomfortable.
6
Kesler
23 Mar 2023
·
Stayed 2 nights
The hotel was very nice and spotless. The staff was very friendly and professional The food was excellent. I asked for more water and they didn’t have it. They only gave us 2 bottles of water daily. The water was not enough .
The hotel was very nice and spotless. The staff was very friendly and professional The food was excellent. I asked for more water and they didn’t have it. They only gave us 2 bottles of water daily. The water was not enough .
10
Yokiviah
25 Aug 2023
·
Stayed 3 nights
Great time, friendly staff, super clean and efficient
Great time, friendly staff, super clean and efficient
6
Peterson
8 Apr 2023
·
Stayed 2 nights
In the bathroom need to fix the floor. When you're showering, water gets all over the place. Need to put a door on the shower.
In the bathroom need to fix the floor. When you're showering, water gets all over the place. Need to put a door on the shower.
2
Maggie
6 Jul 2023
·
Stayed 10 nights
The management team did not extend a warm welcome to their guests. The rooms were infested with roaches. Could not get enough towels to accommodate guests. Will never go back and will not recommend it to other people.
The management team did not extend a warm welcome to their guests. The rooms were infested with roaches. Could not get enough towels to accommodate guests. Will never go back and will not recommend it to other people.
10
Bendy
24 Jul 2023
·
Stayed 2 nights
Very nice and clean
Very nice and clean
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally modern, comfortable, and in some cases spacious, with standout city and bay views. A few note AC positioning or leaks, TV signal issues, and occasional noise from fixtures.
Related guest reviews
10
arlene
20 Feb 2024
·
Stayed 5 nights
What a spectacular stay and place. I appreciate being able to have this experience at such a well maintained place in Okap. The receptionist was incredibly kind, the food was delicious, the drinks were lovely, housekeeping was meticulous, and the room was wonderful. I deeply enjoyed my stay and high recommend this oasis in the mountains. The view is impressive. Thank you for being so wonderful.
What a spectacular stay and place. I appreciate being able to have this experience at such a well maintained place in Okap. The receptionist was incredibly kind, the food was delicious, the drinks were lovely, housekeeping was meticulous, and the room was wonderful. I deeply enjoyed my stay and high recommend this oasis in the mountains. The view is impressive. Thank you for being so wonderful.
8
Jorchemy
8 Jan 2023
·
Stayed 19,360 nights
Très bel hôtel mais il faut changer les TV j’ai été dans deux chambres différentes pendant mon séjour les TV ont des problèmes de signal et de volume pour certaines chaînes. Aussi il faut revoir la position des climatiseurs c’est exposé face aux lits ! Après ça Bravo à Satama !
Très bel hôtel mais il faut changer les TV j’ai été dans deux chambres différentes pendant mon séjour les TV ont des problèmes de signal et de volume pour certaines chaînes. Aussi il faut revoir la position des climatiseurs c’est exposé face aux lits ! Après ça Bravo à Satama !
4
RIGOBERT
19 Nov 2023
·
Stayed 4 nights
Lack of maintenance!!! Poor quality in rooms...
Lack of maintenance!!! Poor quality in rooms...
10
Henri
29 Mar 2022
·
Stayed 1 night
Best views from a hotel I’ve ever seen.
Best views from a hotel I’ve ever seen.
8
Carine
23 Jan 2023
·
Stayed 3 nights
Good looking premises with an exceptional view. Rooms are very comfortable at international standard level. Just missed a quiet spot, and a bit of shade by the otherwise stunning pool
Good looking premises with an exceptional view. Rooms are very comfortable at international standard level. Just missed a quiet spot, and a bit of shade by the otherwise stunning pool
10
Jean
24 Oct 2023
·
Stayed 2 nights
Place is beautiful, i love it the rooms are spacious and very comfortable, clean. Driving to the top of the hill is a little scary 😨 but the hotel is great.
Place is beautiful, i love it the rooms are spacious and very comfortable, clean. Driving to the top of the hill is a little scary 😨 but the hotel is great.
8
Rosarion
21 Jun 2023
·
Stayed 4 nights
the food is so yummy there, and the view from the hotel is unique.
the food is so yummy there, and the view from the hotel is unique.
2
Mazard
5 Feb 2023
·
Stayed 3 nights
The only thing about this location is the view. Some of the staff is very nice most likely the night crew understand what customer service should be. this is my first time at this Satama hotel, AC was leaking. And Water was everywhere in my room and guess what they have the audacity to tell me well um, we can’t really change your room because we have no room available at this moment, and was not true. I was very upset, also had some activity to do. When I get back the night crew was Oh no problem let me get that fixed for you as soon as possible. The young lady that work the front desk in the morning does not look like she want to be at work. All all I’m saying is I will never come back to this hotel due to poor service the appliances is not what it look like online, I travel a lot. This is the first time I have to experience this in my entire time traveling. If I need towel I have to exchange the two to towels that I already used before they can give me more towels and they don’t even have washing towel. At night time the is a noise that came out of the bathroom and keep beeping, and that make it very hard for me to fall asleep sleep. My first time and my last time at satama
The only thing about this location is the view. Some of the staff is very nice most likely the night crew understand what customer service should be. this is my first time at this Satama hotel, AC was leaking. And Water was everywhere in my room and guess what they have the audacity to tell me well um, we can’t really change your room because we have no room available at this moment, and was not true. I was very upset, also had some activity to do. When I get back the night crew was Oh no problem let me get that fixed for you as soon as possible. The young lady that work the front desk in the morning does not look like she want to be at work. All all I’m saying is I will never come back to this hotel due to poor service the appliances is not what it look like online, I travel a lot. This is the first time I have to experience this in my entire time traveling. If I need towel I have to exchange the two to towels that I already used before they can give me more towels and they don’t even have washing towel. At night time the is a noise that came out of the bathroom and keep beeping, and that make it very hard for me to fall asleep sleep. My first time and my last time at satama
10
Christelle
25 Aug 2023
·
Stayed 4 nights
The view was magical. I loved it.
The view was magical. I loved it.
10
Sophia
3 Jun 2022
·
Stayed 1 night
We stayed for one night for my birthday and it was amazing! The staff is very accommodating and rooms were so comfortable.
We stayed for one night for my birthday and it was amazing! The staff is very accommodating and rooms were so comfortable.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, professional, and accommodating, including helpful early check-ins. However, several guests experienced slow or unresponsive service, long waits at check-in, and difficulty getting towels or extra water.
Related guest reviews
10
arlene
20 Feb 2024
·
Stayed 5 nights
What a spectacular stay and place. I appreciate being able to have this experience at such a well maintained place in Okap. The receptionist was incredibly kind, the food was delicious, the drinks were lovely, housekeeping was meticulous, and the room was wonderful. I deeply enjoyed my stay and high recommend this oasis in the mountains. The view is impressive. Thank you for being so wonderful.
What a spectacular stay and place. I appreciate being able to have this experience at such a well maintained place in Okap. The receptionist was incredibly kind, the food was delicious, the drinks were lovely, housekeeping was meticulous, and the room was wonderful. I deeply enjoyed my stay and high recommend this oasis in the mountains. The view is impressive. Thank you for being so wonderful.
4
Islande
25 Sept 2023
·
Stayed 5 nights
The property is gorgeous I’m not going to take this away from it. Nice view overlooking the city. However the road could have been done. I was with a baby and every time we have to take this road in and out of the hotel I felt like my life was in danger. The ac was not running during day time which was horrible for my baby. The elevator was not working. I had to carry my heavy bag 3 stairs down. My sink was clogged every day I had to tell someone to come fix it. My balcony door couldn’t close even though I told the front desk. They disregarded all of the complaints. Not going back definitely. For your money yon don’t get the service . Overall property is hot because no central air. I had to leave the hotel everyday and just come back to sleep when Ac was on in the room.
The property is gorgeous I’m not going to take this away from it. Nice view overlooking the city. However the road could have been done. I was with a baby and every time we have to take this road in and out of the hotel I felt like my life was in danger. The ac was not running during day time which was horrible for my baby. The elevator was not working. I had to carry my heavy bag 3 stairs down. My sink was clogged every day I had to tell someone to come fix it. My balcony door couldn’t close even though I told the front desk. They disregarded all of the complaints. Not going back definitely. For your money yon don’t get the service . Overall property is hot because no central air. I had to leave the hotel everyday and just come back to sleep when Ac was on in the room.
6
evnisha
11 Sept 2023
·
Stayed 4 nights
The property was nice but needs a hand full of maintenance.The front desk staff & housekeepers were nice , but the other staff mainly food and beverage staff was terrible. It felt like they were doing me favors instead of the job as if they didn’t want to be there.
The property was nice but needs a hand full of maintenance.The front desk staff & housekeepers were nice , but the other staff mainly food and beverage staff was terrible. It felt like they were doing me favors instead of the job as if they didn’t want to be there.
10
Moses
27 Oct 2023
·
Stayed 6 nights
Had a great time. I arrive early and they still accommodate me and my son at check. It was fast and smooth. The Resturant had some of the best food I could eat. The bar service all the way to the pool and lounging area. Truly a great experience. I would update some stuff in the room. Shower heads and setting chair and desk chair. But over all great. Each morning hot fresh breakfast.
Had a great time. I arrive early and they still accommodate me and my son at check. It was fast and smooth. The Resturant had some of the best food I could eat. The bar service all the way to the pool and lounging area. Truly a great experience. I would update some stuff in the room. Shower heads and setting chair and desk chair. But over all great. Each morning hot fresh breakfast.
10
Gregory
31 Oct 2023
·
Stayed 6 nights
The friendly professional service of the staff.
The friendly professional service of the staff.
10
Sabrina
23 May 2023
·
Stayed 4 nights
Loved our visit staff great and accommodating. Breakfast was fresh and hot daily. Will definitely be returning.
Loved our visit staff great and accommodating. Breakfast was fresh and hot daily. Will definitely be returning.
10
Agnes
11 Nov 2023
·
Stayed 4 nights
Staffs were very nice and friendly. Food was excellent, from breakfast to dinner.
Staffs were very nice and friendly. Food was excellent, from breakfast to dinner.
2
Mazard
5 Feb 2023
·
Stayed 3 nights
The only thing about this location is the view. Some of the staff is very nice most likely the night crew understand what customer service should be. this is my first time at this Satama hotel, AC was leaking. And Water was everywhere in my room and guess what they have the audacity to tell me well um, we can’t really change your room because we have no room available at this moment, and was not true. I was very upset, also had some activity to do. When I get back the night crew was Oh no problem let me get that fixed for you as soon as possible. The young lady that work the front desk in the morning does not look like she want to be at work. All all I’m saying is I will never come back to this hotel due to poor service the appliances is not what it look like online, I travel a lot. This is the first time I have to experience this in my entire time traveling. If I need towel I have to exchange the two to towels that I already used before they can give me more towels and they don’t even have washing towel. At night time the is a noise that came out of the bathroom and keep beeping, and that make it very hard for me to fall asleep sleep. My first time and my last time at satama
The only thing about this location is the view. Some of the staff is very nice most likely the night crew understand what customer service should be. this is my first time at this Satama hotel, AC was leaking. And Water was everywhere in my room and guess what they have the audacity to tell me well um, we can’t really change your room because we have no room available at this moment, and was not true. I was very upset, also had some activity to do. When I get back the night crew was Oh no problem let me get that fixed for you as soon as possible. The young lady that work the front desk in the morning does not look like she want to be at work. All all I’m saying is I will never come back to this hotel due to poor service the appliances is not what it look like online, I travel a lot. This is the first time I have to experience this in my entire time traveling. If I need towel I have to exchange the two to towels that I already used before they can give me more towels and they don’t even have washing towel. At night time the is a noise that came out of the bathroom and keep beeping, and that make it very hard for me to fall asleep sleep. My first time and my last time at satama
10
angela
18 Jul 2023
·
Stayed 3 nights
Very good service and facilities.. staff are well trained!
Very good service and facilities.. staff are well trained!
2
Guenson
22 Jun 2023
·
Stayed 2 nights
I made a reservation 3 weeks ago when I arrived at the hotel they told me. The room is not yet available, I spent more than 4 hours waiting for the woman to prepare. after I found out that the room had no towels, when I asked for towels, they said that the towels were not washed. It was the worst experience of my life
I made a reservation 3 weeks ago when I arrived at the hotel they told me. The room is not yet available, I spent more than 4 hours waiting for the woman to prepare. after I found out that the room had no towels, when I asked for towels, they said that the towels were not washed. It was the worst experience of my life
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AI-generated summary based on recent guest reviews
Location
Dramatic hilltop setting with panoramic views and a quiet, secluded feel. Many warn the steep, partially unpaved access road feels unsafe or challenging.
Related guest reviews
6
W
30 Jul 2023
·
Stayed 6 nights
the hotel has a beautiful view of the city. The pool is nice, staff is nice. but the food is expensive, takes too long. The road that leads to Satama is not paved all the way n unsafe. The hotel should have paved the road and barricade it.
the hotel has a beautiful view of the city. The pool is nice, staff is nice. but the food is expensive, takes too long. The road that leads to Satama is not paved all the way n unsafe. The hotel should have paved the road and barricade it.
8
Joseph
18 Mar 2023
·
Stayed 1 night
Love the location of the property. It wasn’t the Conrad or the ritz Carlton but by far one of the best locations that I’ve found so far in Haiti. The few alone is worth a thousand words. The one down size is paying the hotel shuttle about $17 USD To take you to the airport. Came around $86 USD for 5 of us
Love the location of the property. It wasn’t the Conrad or the ritz Carlton but by far one of the best locations that I’ve found so far in Haiti. The few alone is worth a thousand words. The one down size is paying the hotel shuttle about $17 USD To take you to the airport. Came around $86 USD for 5 of us
10
Henri
29 Mar 2022
·
Stayed 1 night
Best views from a hotel I’ve ever seen.
Best views from a hotel I’ve ever seen.
8
Carine
23 Jan 2023
·
Stayed 3 nights
Good looking premises with an exceptional view. Rooms are very comfortable at international standard level. Just missed a quiet spot, and a bit of shade by the otherwise stunning pool
Good looking premises with an exceptional view. Rooms are very comfortable at international standard level. Just missed a quiet spot, and a bit of shade by the otherwise stunning pool
8
Joanne
5 Jul 2022
·
Stayed 5 nights
The hotel is beautiful! Location is great but not easily accessible, roads are not finished.
The hotel is beautiful! Location is great but not easily accessible, roads are not finished.
10
Samuel
28 Apr 2023
·
Stayed 6 nights
The property is nice and clean, but the road to go up to the Hotel is dangerous because of the mountain is too high
The property is nice and clean, but the road to go up to the Hotel is dangerous because of the mountain is too high
8
Harris
16 Jan 2023
·
Stayed 19,365 nights
This hotel is beautiful. Located on a mountain and over looking the entire city and bay of Cap-Haitien. Likes: Beautiful landscaping, grounds and clean rooms, Modern Hotel and nice pool. Secluded and quiet. Complimentary Breakfast everyday. Restaurant and Bar. The food was good. Special Shout out to Junior the waiter at the bar who found my credit card at the pool and returned it to me. You saved me a lot of headache. The cleaning staff is awesome, thank you ladies. Dislikes: The pool water was a little cloudy but they eventually had someone to come and clean the pool water by day 3 of my stay. The food was delicious but the portions where kind of small for the price. My only real dislike was that the hotel allows the wait staff to take pictures of your Identification Card, Debit Card along with your bar bill with their cell phones as proof that you purchased food at the Hotel bar. This is along with me using my debit card and entering my pin to pay for the food. This is a bad business practice and made me feel very uncomfortable that someone has my information in there PERSONAL cell phone. This made me feel very uncomfortable.
This hotel is beautiful. Located on a mountain and over looking the entire city and bay of Cap-Haitien. Likes: Beautiful landscaping, grounds and clean rooms, Modern Hotel and nice pool. Secluded and quiet. Complimentary Breakfast everyday. Restaurant and Bar. The food was good. Special Shout out to Junior the waiter at the bar who found my credit card at the pool and returned it to me. You saved me a lot of headache. The cleaning staff is awesome, thank you ladies. Dislikes: The pool water was a little cloudy but they eventually had someone to come and clean the pool water by day 3 of my stay. The food was delicious but the portions where kind of small for the price. My only real dislike was that the hotel allows the wait staff to take pictures of your Identification Card, Debit Card along with your bar bill with their cell phones as proof that you purchased food at the Hotel bar. This is along with me using my debit card and entering my pin to pay for the food. This is a bad business practice and made me feel very uncomfortable that someone has my information in there PERSONAL cell phone. This made me feel very uncomfortable.
10
Luc
22 Jun 2023
·
Stayed 5 nights
Very nice place to stay. They must fix the road to make it more drivable, for safe driving.
Very nice place to stay. They must fix the road to make it more drivable, for safe driving.
6
Thony
29 Aug 2023
·
The hill is will bad when you go to the mountains
The hill is will bad when you go to the mountains
10
Christelle
25 Aug 2023
·
Stayed 4 nights
The view was magical. I loved it.
The view was magical. I loved it.
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AI-generated summary based on recent guest reviews
Dining
Food and drinks are widely praised, and daily breakfasts are appreciated. Recurring drawbacks include limited breakfast variety, occasional slow service, higher prices, and sometimes small portions.
Related guest reviews
10
arlene
20 Feb 2024
·
Stayed 5 nights
What a spectacular stay and place. I appreciate being able to have this experience at such a well maintained place in Okap. The receptionist was incredibly kind, the food was delicious, the drinks were lovely, housekeeping was meticulous, and the room was wonderful. I deeply enjoyed my stay and high recommend this oasis in the mountains. The view is impressive. Thank you for being so wonderful.
What a spectacular stay and place. I appreciate being able to have this experience at such a well maintained place in Okap. The receptionist was incredibly kind, the food was delicious, the drinks were lovely, housekeeping was meticulous, and the room was wonderful. I deeply enjoyed my stay and high recommend this oasis in the mountains. The view is impressive. Thank you for being so wonderful.
6
W
30 Jul 2023
·
Stayed 6 nights
the hotel has a beautiful view of the city. The pool is nice, staff is nice. but the food is expensive, takes too long. The road that leads to Satama is not paved all the way n unsafe. The hotel should have paved the road and barricade it.
the hotel has a beautiful view of the city. The pool is nice, staff is nice. but the food is expensive, takes too long. The road that leads to Satama is not paved all the way n unsafe. The hotel should have paved the road and barricade it.
10
Moses
27 Oct 2023
·
Stayed 6 nights
Had a great time. I arrive early and they still accommodate me and my son at check. It was fast and smooth. The Resturant had some of the best food I could eat. The bar service all the way to the pool and lounging area. Truly a great experience. I would update some stuff in the room. Shower heads and setting chair and desk chair. But over all great. Each morning hot fresh breakfast.
Had a great time. I arrive early and they still accommodate me and my son at check. It was fast and smooth. The Resturant had some of the best food I could eat. The bar service all the way to the pool and lounging area. Truly a great experience. I would update some stuff in the room. Shower heads and setting chair and desk chair. But over all great. Each morning hot fresh breakfast.
10
Yokiviah
11 Feb 2024
·
Stayed 5 nights
Nice, the menu was limited for breakfasts which I wasn’t impressed by , I heard so much about how refreshing and rotation of new foods daily was served but the same thing was given daily.
Nice, the menu was limited for breakfasts which I wasn’t impressed by , I heard so much about how refreshing and rotation of new foods daily was served but the same thing was given daily.
8
Harris
16 Jan 2023
·
Stayed 19,365 nights
This hotel is beautiful. Located on a mountain and over looking the entire city and bay of Cap-Haitien. Likes: Beautiful landscaping, grounds and clean rooms, Modern Hotel and nice pool. Secluded and quiet. Complimentary Breakfast everyday. Restaurant and Bar. The food was good. Special Shout out to Junior the waiter at the bar who found my credit card at the pool and returned it to me. You saved me a lot of headache. The cleaning staff is awesome, thank you ladies. Dislikes: The pool water was a little cloudy but they eventually had someone to come and clean the pool water by day 3 of my stay. The food was delicious but the portions where kind of small for the price. My only real dislike was that the hotel allows the wait staff to take pictures of your Identification Card, Debit Card along with your bar bill with their cell phones as proof that you purchased food at the Hotel bar. This is along with me using my debit card and entering my pin to pay for the food. This is a bad business practice and made me feel very uncomfortable that someone has my information in there PERSONAL cell phone. This made me feel very uncomfortable.
This hotel is beautiful. Located on a mountain and over looking the entire city and bay of Cap-Haitien. Likes: Beautiful landscaping, grounds and clean rooms, Modern Hotel and nice pool. Secluded and quiet. Complimentary Breakfast everyday. Restaurant and Bar. The food was good. Special Shout out to Junior the waiter at the bar who found my credit card at the pool and returned it to me. You saved me a lot of headache. The cleaning staff is awesome, thank you ladies. Dislikes: The pool water was a little cloudy but they eventually had someone to come and clean the pool water by day 3 of my stay. The food was delicious but the portions where kind of small for the price. My only real dislike was that the hotel allows the wait staff to take pictures of your Identification Card, Debit Card along with your bar bill with their cell phones as proof that you purchased food at the Hotel bar. This is along with me using my debit card and entering my pin to pay for the food. This is a bad business practice and made me feel very uncomfortable that someone has my information in there PERSONAL cell phone. This made me feel very uncomfortable.
8
Gnah Assetou
20 Sept 2023
·
Stayed 1 night
the catering is not very varied
the catering is not very varied
10
Agnes
11 Nov 2023
·
Stayed 4 nights
Staffs were very nice and friendly. Food was excellent, from breakfast to dinner.
Staffs were very nice and friendly. Food was excellent, from breakfast to dinner.
6
joel bekenson
26 Dec 2022
·
Stayed 19,344 nights
Clean, Peaceful area to be but beware staffs attitude and limited dinning options specially Breakfast
Clean, Peaceful area to be but beware staffs attitude and limited dinning options specially Breakfast
10
Farah
28 Jul 2023
·
Stayed 2 nights
Absolutely gorgeous property with modern feel. The restaurant serves great food and Eve better drinks. There is daily breakfast which was also delicious. The staff was friendly and attentive. I will definitely be back 10/10 recommend!
Absolutely gorgeous property with modern feel. The restaurant serves great food and Eve better drinks. There is daily breakfast which was also delicious. The staff was friendly and attentive. I will definitely be back 10/10 recommend!
10
Fabiola
14 Nov 2023
·
Stayed 4 nights
I enjoyed breakfast every morning
I enjoyed breakfast every morning
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AI-generated summary based on recent guest reviews
10
Sabrina
13 Mar 2023
·
Stayed 3 nights
Enjoyed my time at Satama. Beautiful hotel and staff. I would book again.
Enjoyed my time at Satama. Beautiful hotel and staff. I would book again.
10
Launise
9 Mar 2023
·
Stayed 2 nights
Beautiful establishment, thank you so much for the hospitality. We truly enjoy our stay. Thank you k
Beautiful establishment, thank you so much for the hospitality. We truly enjoy our stay. Thank you k
8
Marc
7 Mar 2023
·
Stayed 4 nights
The hotel was clean. I like that it was secluded. The staff was pleasant, enjoyable, and willing to assist. We didn't get any assistance with our luggages when we checked out. The front desk never had any change, which made it extremely difficult to tip the staff.
The hotel was clean. I like that it was secluded. The staff was pleasant, enjoyable, and willing to assist. We didn't get any assistance with our luggages when we checked out. The front desk never had any change, which made it extremely difficult to tip the staff.
10
Christian Steve
4 Mar 2023
·
Stayed 3 nights
The view
The view
8
Anderson
22 Feb 2023
·
Stayed 2 nights
Nice place
Nice place
FAQs about Satama Hotel
Is parking available at the property?
Free self-parking is available on-site for guests.
What are the check-in and check-out times?
Check-in time starts at 15:00 and ends at midnight. Check-out time is at 11:00. Early or late check-in/check-out may be available upon request.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of HTG 1200 per person (one-way). Guests should contact the property with arrival details before travel.
What accessibility features does the hotel offer?
The hotel includes an elevator/lift and wheelchair-accessible facilities. Additional accessibility features may be available; it is recommended to inquire directly with the hotel.
Where is the hotel located in relation to key landmarks?
The hotel is located in Cap-Haitien, within a 5-minute drive of Place d'Armes and Cap-Haitien Cathedral. Cormier Beach is 4.8 miles away, and Labadee Beach is 5.7 miles away. The nearest airport is Cap-Haitien International Airport, approximately 5.3 km away.
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor swimming pool. Operational hours are not specified, and seasonal availability may apply.
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Popular amenities
Airport shuttle
Restaurant
Swimming pool
Elevator/Lift
Room service
Tour desk
Services
Tour desk
Elevator/Lift
24-hour reception
Safe-deposit box
Meeting rooms
Laundry service
Luggage storage
Self laundry
Parking
Airport shuttle
General
Room service
Restaurant
Air conditioned
Refrigerator
Hair dryer
Packed lunches
Activities
Swimming pool
Pool outdoor
Internet
Free wi-fi