Niraamaya Wellness Retreats Backwaters And Beyond Kumarakom

When we arrived at 2pm check in we were told the room wasn’t ready and directed to take lunch. This was expensive and slow (we checked in at 4.30pm in the end!). Apparently there was a mix up with the booking (we booked through hotels.com) and they said we would have to move rooms mid way through the stay to a downgraded room which we weren’t happy to do. They offered us dining packages to apologise but we still said we weren’t happy even with a 2 night upgrade and 1 night downgrade offer, and after the lunch experience we knew we wouldn’t eat onsite going forward. We just wanted the room we booked and paid for, and they tried to make us feel bad! Positives: Lovely scenery /views / things look good on the surface Nice activities including hi tea in the afternoon Negatives outweigh this however: This is definitely not a 5* hotel Room full of damp and shoddy workmanship to cover the cracks / visible patchy walls. Electric power cuts constantly meaning no water pressure and unable to charge devices / air con making noises etc! Air conditioning unit leaked causing a slip hazard during the night when getting to the bathroom. Bed bugs found which has caused us bites / itchiness - yuck! Holes in duvet topper and pillowcases Shower leaked water so all over bathroom floor and wasn’t consistently hot Kettle leaked No hairdryer in room (had to phone to ask, took 45 mins by which point hair almost dry!!) Communal pool dirty water / unclean. Private pool in room full of leaves

The room we had and the location are incredible.

The staff was friendly but there was no manager on site when we had an issue. The wifi was not very strong and the amenities were lack luster. The website is not an accurate representation of what’s offered. Definitely not a 5 star place.

This is not a 5 star hotel. The room was full of smoke from the street. We had several bugs in our room. The water did not stay hot more than a couple minutes. There was only one restaurant and it was buffet only. When we tried to order à la carte they would be out of almost everything. There was no manager on the property when we filed complaints. Very disappointing

Overall poor experience for the price we paid. It is overrated. The food at the restaurant was terrible. I specifically requested for them to make it less oily several times, but the food they sent was extremely oily. I showed them pics of how oily it was - pls see attached pics, yet they did not offer to give any discount. The room was not cleaned in spite of us putting the sign outside, we were out from 7am to 2pm but when we returned the room was still not cleaned. The spa is atrociously expensive even by 5 star standards. No bathroom slippers in the room.