Quest Serviced Residences

Great deal. Check in was a bit confusing as it is not at the front desk, you need to go around the corner to the business centre to check in and out. Otherwise great space, super comfy bed and linen. Had to ask for more water, but they were quick to sort. Nice pool area, friendly staff.

Good: Location next to the mall was ideal. Staff was extremely nice and helpful. Arranged a great tour and were always extremely welcoming. Pool and gym ideal for what i needed. Not good- only one bathroom had hot water in 2 br suite. No cable working. Would of been nice-to watch tv at end of day. Called the engineers, but stayed in residences and in two rooms no cable.

Quest Serviced Residences are actually part of the Quest Hotel. These larger apartments are just on floors 19-25. When I was initially looking at locations, it appeared these were separately located properties. The rooms are very spacious and include amenities such as a kitchen, separate dining room table, bedrooms, and 2 baths (at least the one we stayed in). Location is adjacent to Ayala Mall. Check in is in the Business Area which is just around the corner from the main desk.

Yes, the room is spotless and the staff are courteous. Breakfast is amazing.

Condition of the room was poor, not cleaned well. Appliances old. No towels upon arrival, had to ask staff for towels. Living room window could not be closed due to lack of handle to secure it, all road noise could be heard even being on the 23rd floor. Called maintenance at 9 pm after discovering the window was open. It took 1 hour and 20 minutes for them to fix. Hallway tiles were loose as you walked across them they shifted. Staff was great as the restaurant was.

Been a consistent customer every time I’m in Cebu but this visit, hotel rooms and serviced apartments needs serious updates and deep cleaning especially toilet and bathrooms.

The room was clean and spacious. I would definitely stay here again.

모든것이 만족했지만 바퀴벌래 때문에 힘들었다....

小さいゴキブリを何度も発見。気持ち悪い。 タオルは頼んだ分くれるので良かった。 アヤラモールへは道路を渡る必要があるが、横断歩道はなく車とバイクが入り混じるところを渡るのが非常に大変だった。 朝食はわりとおいしかった。

This is our first time to book at Quest Serviced Residences and we are glad that we decided to stay here. The location is accessible, the room is tidy, and the buffet breakfast is great! I would also like to commend the staff-- they are accommodating, friendly, and always full of energy. I would like to specially mention Jo, Carmel, and Kier-- they are really wonderful and made our checking in a hassle-free experience. They are also friendly and full of energy, and answered all my questions readily. Their warm attitude really added to my very good impression of Quest Hotel. We will always book here whenever we go to Cebu! Thank you so much for the excellent experience, Quest!

It's our 2nd time staying at this property. This time we booked the serviced residences because we stayed longer. The room is slightly outdated. The bathrrom door doesn't fully close so showeing floods the entire bathroom floor. Sorry to mention there were a lot of cockroaches too of varying sizes.

Everything was good except that I think the building needs pest control. Small cockroaches are visible in the kitchen. I was not comfortable using any of the kitchen utensils because of it. I was not sure if they migrate to the other area of the apartment because they are too small. It was mentioned on one of the reviews but I thought it was just an overly disappointed customer. Otherwise, the room was well dusted as requested. Easy access to Ayala shopping mall and walking distance to restaurants in the area.

Spacious and generally clean, except for some cockroaches from the plumbing system. They did not also provide dishwashing detergent and cloth rags for cleaning. Towels were limited to bath towel, with no extra for face and hand. They provided 2 keys for the room but only one for the elevator, rendering the other room key useless.

地點方便、過個馬路就是一個大型mall ，環境乾淨、服務人員都很有禮貌。唯一是隔音較差，馬路上的聲音很明顯。

Condition of the room was poor, not cleaned well. Appliances old. No towels upon arrival, had to ask staff for towels. Living room window could not be closed due to lack of handle to secure it, all road noise could be heard even being on the 23rd floor. Called maintenance at 9 pm after discovering the window was open. It took 1 hour and 20 minutes for them to fix. Hallway tiles were loose as you walked across them they shifted. Staff was great as the restaurant was.

ホテルは２度目の宿泊です。以前はクエストホテル、今回はレジデンスに宿泊しました。どちらも最高ですが、レジデンスはお部屋が広く尚良かったです。ベッドも快適ですし、飲料水も１ガロン用意されていました。徒歩3分でアヤラモール があり、レストランも豊富です。アヤラモール 内にスーパーマーケットが2店舗あります。コンビニは近くのマクドナルドの横にセブンイレブンがあります。ホテル周辺はいつも渋滞していますが、グラブやタクシーは直ぐに来ます。レジデンスに宿泊する人のチェックインとチェックアウトはホテルロビーのレセプションカウンターを左奥に入った所で行います。朝食ビュッフェは一度利用しました。大人PHP700子供PHP350だったと思います。朝食はアヤラモール 周辺で安くも色々食べられるので、色々試すのも良いと思います。私達はレイトチェックアウトしましたが、15時までPHP1500、18時までPHP2500でした。

Great deal. Check in was a bit confusing as it is not at the front desk, you need to go around the corner to the business centre to check in and out. Otherwise great space, super comfy bed and linen. Had to ask for more water, but they were quick to sort. Nice pool area, friendly staff.

Good: Location next to the mall was ideal. Staff was extremely nice and helpful. Arranged a great tour and were always extremely welcoming. Pool and gym ideal for what i needed. Not good- only one bathroom had hot water in 2 br suite. No cable working. Would of been nice-to watch tv at end of day. Called the engineers, but stayed in residences and in two rooms no cable.

Quest Serviced Residences are actually part of the Quest Hotel. These larger apartments are just on floors 19-25. When I was initially looking at locations, it appeared these were separately located properties. The rooms are very spacious and include amenities such as a kitchen, separate dining room table, bedrooms, and 2 baths (at least the one we stayed in). Location is adjacent to Ayala Mall. Check in is in the Business Area which is just around the corner from the main desk.

For the money we paid was not worth it for the 10 nights we stayed. As for the wifi it just keeps dropping out every 10 minutes, & not many tv channels to choose from too. Make sure you bring ear plugs for sleeping, there is loud singing and music every night down on the street, don't get the rooms facing on Archbishop Av.

Near Ayala Shopping Mall. Staff accommodating and helpful. Comfortable bed, spacious rooms. Washing machine and clothesline was so helpful for wash our clothes.

Didn't like the 3pm checkin or the 11am checkout. The TV in our was old and not working properly. The bathroom looked dated. The living room couch was much to low. The unit had lots of space which was very nice.

HORRIBLE- Management smiles, says "yes sir"... and never fixes the numerous problems broken microwave, no utensils, tv one channel, dozen that don't work, shower and bidet leak, water always in bath floor.

We arrived just after 2.30pm but the room was not yet ready so we went to the nearby mall to kill time. txt msg came just before 3.39 informing us the room is ready and returned to the hotel around 4.30pm. After receiving the room keys we were advised they ran out of towels so we asked if they could give us pool towels to be able to shower after a long flight. stains. The bathroom didn’t have any toiletries either. When we asked about toiletries at reception we were told it wasn’t included in the room so we ended up buying our own toiletries. After providing a detailed feedback of our check in experience through Expedia, management made a significant effort the next day to rectify the issues we identified. They serviced the room by 9am, provided us with toiletries, fresh towels, a sheet to cover the couch & a diffuser to get rid of the odour. They also gave us a fruit platter which was a nice touch. I was very satisfied with this outcome. We booked here due to the consistent positive reviews we read online & whilst we had minor issues it was all resolved & we had an overall great stay. Availability of ride sharing & food delivery services is super easy it’s almost instantaneous. Can’t beat its proximity to the malls. House of lechon is a 10min walk. Definitely staying here again on our next trip. Highly recommended for couples or families with a decent variety of room options & breakfast spread catering for both traditional Filipino to international cuisines. Value for money!

Condition of the room was poor, not cleaned well. Appliances old. No towels upon arrival, had to ask staff for towels. Living room window could not be closed due to lack of handle to secure it, all road noise could be heard even being on the 23rd floor. Called maintenance at 9 pm after discovering the window was open. It took 1 hour and 20 minutes for them to fix. Hallway tiles were loose as you walked across them they shifted. Staff was great as the restaurant was.

Great deal. Check in was a bit confusing as it is not at the front desk, you need to go around the corner to the business centre to check in and out. Otherwise great space, super comfy bed and linen. Had to ask for more water, but they were quick to sort. Nice pool area, friendly staff.

Friendly staff

The word "serviced" was lacking. The listing on hotels.com indicated the room included daily cleaning services. When I came back to my room on my first full day on Thursday, I was disappointed to have found my room wasn't cleaned. I called and requested to have my room serviced. The following three days, housekeeping did not come to service my room. It wasn't until I complained to the assistant manager that my room finally got cleaned daily. Also room service was not aware of the payment policies related to the type of room I had. Again, I had to have the manager address the issue. Then the air conditioning broke down in my room requiring them to transfer me to a different room and me to pack up all stuff. Once I got to the new room, I had to call and request them to provide toilet paper (none was in the room) and other bathroom essentials. The staff was responsive but it was frustrating to ask for items that should already be in the room (like toilet paper), and having strange people coming to your room. Each of whom kept asking if I was alone - a question a woman does not like being asked by male staff. It was creepy. Food wasn't that great either. Needless to say I will not be staying there again if I can help it.

The housekeeping service is great,esp DJ, the manager was attentive,most concerns were attended right away, the staff members were polite and made us feel welcome. I’m happy to come back again, 9/10 overall

Overall good in staying.. friendly staff and etc

This is our first time to book at Quest Serviced Residences and we are glad that we decided to stay here. The location is accessible, the room is tidy, and the buffet breakfast is great! I would also like to commend the staff-- they are accommodating, friendly, and always full of energy. I would like to specially mention Jo, Carmel, and Kier-- they are really wonderful and made our checking in a hassle-free experience. They are also friendly and full of energy, and answered all my questions readily. Their warm attitude really added to my very good impression of Quest Hotel. We will always book here whenever we go to Cebu! Thank you so much for the excellent experience, Quest!

Everyone are so accommodating and have a very good service from check in to hotel boys to security guards and food is excellent. Planning to come back with family. Transport from hotel to airport is very systematic

Excellent place close to Ayala center, well furnished and appointed apartments, staff is amongst the best we dealt with.

地點方便、過個馬路就是一個大型mall ，環境乾淨、服務人員都很有禮貌。唯一是隔音較差，馬路上的聲音很明顯。

ホテルは２度目の宿泊です。以前はクエストホテル、今回はレジデンスに宿泊しました。どちらも最高ですが、レジデンスはお部屋が広く尚良かったです。ベッドも快適ですし、飲料水も１ガロン用意されていました。徒歩3分でアヤラモール があり、レストランも豊富です。アヤラモール 内にスーパーマーケットが2店舗あります。コンビニは近くのマクドナルドの横にセブンイレブンがあります。ホテル周辺はいつも渋滞していますが、グラブやタクシーは直ぐに来ます。レジデンスに宿泊する人のチェックインとチェックアウトはホテルロビーのレセプションカウンターを左奥に入った所で行います。朝食ビュッフェは一度利用しました。大人PHP700子供PHP350だったと思います。朝食はアヤラモール 周辺で安くも色々食べられるので、色々試すのも良いと思います。私達はレイトチェックアウトしましたが、15時までPHP1500、18時までPHP2500でした。

Close to Ayala mall (walking distance) Property is well maintained

Close to everything.

小さいゴキブリを何度も発見。気持ち悪い。 タオルは頼んだ分くれるので良かった。 アヤラモールへは道路を渡る必要があるが、横断歩道はなく車とバイクが入り混じるところを渡るのが非常に大変だった。 朝食はわりとおいしかった。

The staff was very friendly. The breakfast buffet and the dinner buffet which I ate are plentiful and delicious. This hotel is directly across from the Ayala Mall.

Near Ayala Shopping Mall. Staff accommodating and helpful. Comfortable bed, spacious rooms. Washing machine and clothesline was so helpful for wash our clothes.

This is our first time to book at Quest Serviced Residences and we are glad that we decided to stay here. The location is accessible, the room is tidy, and the buffet breakfast is great! I would also like to commend the staff-- they are accommodating, friendly, and always full of energy. I would like to specially mention Jo, Carmel, and Kier-- they are really wonderful and made our checking in a hassle-free experience. They are also friendly and full of energy, and answered all my questions readily. Their warm attitude really added to my very good impression of Quest Hotel. We will always book here whenever we go to Cebu! Thank you so much for the excellent experience, Quest!

Very convienent

The hotel was clean and tidy, had 2 bedrooms which was a huge plus, and also ideally positioned. We had plenty of food options across the street at the mall, we were centrally located for all tourist visiting locations, and the general area was also quite pleasant.

Yes, the room is spotless and the staff are courteous. Breakfast is amazing.

We arrived just after 2.30pm but the room was not yet ready so we went to the nearby mall to kill time. txt msg came just before 3.39 informing us the room is ready and returned to the hotel around 4.30pm. After receiving the room keys we were advised they ran out of towels so we asked if they could give us pool towels to be able to shower after a long flight. stains. The bathroom didn’t have any toiletries either. When we asked about toiletries at reception we were told it wasn’t included in the room so we ended up buying our own toiletries. After providing a detailed feedback of our check in experience through Expedia, management made a significant effort the next day to rectify the issues we identified. They serviced the room by 9am, provided us with toiletries, fresh towels, a sheet to cover the couch & a diffuser to get rid of the odour. They also gave us a fruit platter which was a nice touch. I was very satisfied with this outcome. We booked here due to the consistent positive reviews we read online & whilst we had minor issues it was all resolved & we had an overall great stay. Availability of ride sharing & food delivery services is super easy it’s almost instantaneous. Can’t beat its proximity to the malls. House of lechon is a 10min walk. Definitely staying here again on our next trip. Highly recommended for couples or families with a decent variety of room options & breakfast spread catering for both traditional Filipino to international cuisines. Value for money!

Our stay was very nice the suit we had accommodated our family very well. Everything worked well in the room and the kitchen was very nice. Very close to ayala mall. We would definitely stay there again. And one more thing the breakfast buffet is so awesome it has Everything you can think of on it and the staff everywhere there are the best and very helpful.

ホテルは２度目の宿泊です。以前はクエストホテル、今回はレジデンスに宿泊しました。どちらも最高ですが、レジデンスはお部屋が広く尚良かったです。ベッドも快適ですし、飲料水も１ガロン用意されていました。徒歩3分でアヤラモール があり、レストランも豊富です。アヤラモール 内にスーパーマーケットが2店舗あります。コンビニは近くのマクドナルドの横にセブンイレブンがあります。ホテル周辺はいつも渋滞していますが、グラブやタクシーは直ぐに来ます。レジデンスに宿泊する人のチェックインとチェックアウトはホテルロビーのレセプションカウンターを左奥に入った所で行います。朝食ビュッフェは一度利用しました。大人PHP700子供PHP350だったと思います。朝食はアヤラモール 周辺で安くも色々食べられるので、色々試すのも良いと思います。私達はレイトチェックアウトしましたが、15時までPHP1500、18時までPHP2500でした。

The location was great,, the staff was very nice, The room was clean, great food. Just a great experience

The word "serviced" was lacking. The listing on hotels.com indicated the room included daily cleaning services. When I came back to my room on my first full day on Thursday, I was disappointed to have found my room wasn't cleaned. I called and requested to have my room serviced. The following three days, housekeeping did not come to service my room. It wasn't until I complained to the assistant manager that my room finally got cleaned daily. Also room service was not aware of the payment policies related to the type of room I had. Again, I had to have the manager address the issue. Then the air conditioning broke down in my room requiring them to transfer me to a different room and me to pack up all stuff. Once I got to the new room, I had to call and request them to provide toilet paper (none was in the room) and other bathroom essentials. The staff was responsive but it was frustrating to ask for items that should already be in the room (like toilet paper), and having strange people coming to your room. Each of whom kept asking if I was alone - a question a woman does not like being asked by male staff. It was creepy. Food wasn't that great either. Needless to say I will not be staying there again if I can help it.

The staff was very friendly. The breakfast buffet and the dinner buffet which I ate are plentiful and delicious. This hotel is directly across from the Ayala Mall.

This is our first time to book at Quest Serviced Residences and we are glad that we decided to stay here. The location is accessible, the room is tidy, and the buffet breakfast is great! I would also like to commend the staff-- they are accommodating, friendly, and always full of energy. I would like to specially mention Jo, Carmel, and Kier-- they are really wonderful and made our checking in a hassle-free experience. They are also friendly and full of energy, and answered all my questions readily. Their warm attitude really added to my very good impression of Quest Hotel. We will always book here whenever we go to Cebu! Thank you so much for the excellent experience, Quest!

Everyone are so accommodating and have a very good service from check in to hotel boys to security guards and food is excellent. Planning to come back with family. Transport from hotel to airport is very systematic

This was a great stay for my family and I. The staff always greeted you with smiles and are extremely helpful. This location is across from Ayala Mall making shopping very easy. The buffet was perfect for the family. We will be back