I didn’t stay. Soon as we checked in and went into the room, we saw a medium size roach on the stove. Another came out the wall by the table, one crawling on the floor and another in the windowsill. We immediately went back down stairs and told the lady at the front desk with our belongings (the only reason it’s getting 2 stars) if I could it would be 0. They were understanding and texted the GM Korenna who was rude from the start. I asked politely could I get a refund and we just go stay somewhere else since the ladies said that they were booked. Korenna immediately said “no” to the refund and to move us to a different from. Which somehow came available, which was room 212, I was iffy about it and told them we didn’t want to stay that close to 214 (original room) cause that room may have roaches as well. Korenna continues texting Amy, and told her to go check 214 to see if there was roaches because she’s not giving us no refund. So they went and they seen the roaches, I even showed video proof of the roaches in 3 different areas in the room. Again Korenna being rude saying she’s not going to refund us so I said, we can go check room 212 out and if it’s good we will just stay because Korenna was being a jack ass, even the 3 ladies said the same thing…that the hotel was in the wrong because they had roaches. So my friend go upstairs and check out 212 and it’s good to go so we said we will stay since Korenna didn’t want them to give us a refund.
I didn’t stay. Soon as we checked in and went into the room, we saw a medium size roach on the stove. Another came out the wall by the table, one crawling on the floor and another in the windowsill. We immediately went back down stairs and told the lady at the front desk with our belongings (the only reason it’s getting 2 stars) if I could it would be 0. They were understanding and texted the GM Korenna who was rude from the start. I asked politely could I get a refund and we just go stay somewhere else since the ladies said that they were booked. Korenna immediately said “no” to the refund and to move us to a different from. Which somehow came available, which was room 212, I was iffy about it and told them we didn’t want to stay that close to 214 (original room) cause that room may have roaches as well. Korenna continues texting Amy, and told her to go check 214 to see if there was roaches because she’s not giving us no refund. So they went and they seen the roaches, I even showed video proof of the roaches in 3 different areas in the room. Again Korenna being rude saying she’s not going to refund us so I said, we can go check room 212 out and if it’s good we will just stay because Korenna was being a jack ass, even the 3 ladies said the same thing…that the hotel was in the wrong because they had roaches. So my friend go upstairs and check out 212 and it’s good to go so we said we will stay since Korenna didn’t want them to give us a refund.
