The staff was unwelcoming insisting that I didn’t have a reservation from the moment we arrived. I showed them my reservation, spoke with someone on the phone and they kept insisting I was wrong. Finally they found it in a separate book marked Expedia reservations and allowed us into our room. The room was old and not very clean. The heater was broken but they provided a space heater. The shower and sink didn’t drain. The bed had no top sheet and flat pillows. The TV didn’t work. The one useable power outlet was under a table far from a mirror, another had duck tape over it. The only bathroom outlet was broken too. The breakfast was supposed to be 7-9am but at 7:20 the room was dark and empty and didn’t have coffee. Will never stay there again and recommend anywhere else. Only nice thing was the Ye Olde Sixe Bells restaurant and pub was absolutely wonderful! Highly recommend that if in Horley. Just stay somewhere else.
The staff was unwelcoming insisting that I didn’t have a reservation from the moment we arrived. I showed them my reservation, spoke with someone on the phone and they kept insisting I was wrong. Finally they found it in a separate book marked Expedia reservations and allowed us into our room. The room was old and not very clean. The heater was broken but they provided a space heater. The shower and sink didn’t drain. The bed had no top sheet and flat pillows. The TV didn’t work. The one useable power outlet was under a table far from a mirror, another had duck tape over it. The only bathroom outlet was broken too. The breakfast was supposed to be 7-9am but at 7:20 the room was dark and empty and didn’t have coffee. Will never stay there again and recommend anywhere else. Only nice thing was the Ye Olde Sixe Bells restaurant and pub was absolutely wonderful! Highly recommend that if in Horley. Just stay somewhere else.