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Hotel Indigo - Durham by IHG

238 US$

/ noche

Promedio para septiembre

Hotel Indigo - Durham by IHG - Image 1

Hotel Indigo - Durham by IHG - Habitación

Hotel Indigo - Durham by IHG - Habitación

Hotel Indigo - Durham by IHG - Restaurante

Hotel Indigo - Durham by IHG - Baño

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238 US$

/ noche

Promedio para septiembre

Precios medios mensuales

En Hotel Indigo - Durham by IHG, los precios por noche son de 132 US$ de media en el mes más barato (diciembre) y de 269 US$ en el mes más caro (julio), según los últimos 12 meses.

Precio medio por noche en Hotel Indigo - Durham by IHG por mes, últimos 12 meses (USD)
Mes	Precio medio
enero	134 US$
febrero	137 US$
marzo	144 US$
abril	150 US$
mayo	163 US$
junio	213 US$
julio	269 US$
agosto	161 US$
septiembre	238 US$
octubre	167 US$
noviembre	167 US$
diciembre	132 US$

Más caro: julio (aprox. 269 US$)

Más barato: diciembre (aprox. 132 US$)

Acerca de esta propiedad

Con gimnasio y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Encontrarás también conexión a Internet wifi gratis y un salón de eventos.

Servicios

Con gimnasio y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Encontrarás también conexión a Internet wifi gratis y un salón de eventos.

Servicios empresariales

Tendrás un centro de negocios, tintorería y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento sin asistencia (de pago) disponible.

Comida

Cuando quieras almorzar o cenar, solo tienes que pasarte por Marco Pierre White, un restaurante especializado en cocina local e internacional. El alojamiento también cuenta con una cafetería y con un servicio de habitaciones con horario limitado. Qué mejor forma de acabar el día que con una bebida en el bar o lounge. El desayuno bufé, con un coste adicional, se ofrece de lunes a viernes de 06:30 a 10:00, mientras que los fines de semana el horario es de 07:00 a 10:30.

Habitaciones

Te sentirás como en tu propia casa en cualquiera de las 83 habitaciones con decoraciones diferentes, equipadas con minibar (con algunos artículos gratuitos) y Smart TV. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales digitales. El baño privado con ducha está provisto de cabezal de ducha tipo lluvia y artículos de higiene personal gratuitos. Entre las comodidades, se incluyen caja fuerte, escritorio y teléfono.

Ubicación

Si decides alojarte en Hotel Indigo Durham by IHG, disfrutarás de una fantástica ubicación en el centro de Durham, a solo 5 min a pie de Mercado interior de Durham y a 5 de Iglesia de San Nicolás. Además, este hotel se encuentra a 0,5 km de Teatro Gala Durham y a 0,7 km de Castillo de Durham.

Qué hay cerca

Mercado interior de Durham(0.2 millas)
Iglesia de San Nicolás(0.3 millas)
Centro de visitantes del lugar del patrimonio de la humanidad de Durham(0.3 millas)
Palace Green (área recreativa)(0.3 millas)
Teatro Gala Durham(0.3 millas)
Biblioteca Palace Green(0.4 millas)
Castillo de Durham(0.4 millas)
Durham Heritage Centre and Museum (museo de historia regional)(0.4 millas)
Catedral de Durham(0.4 millas)
Freemans Quay Leisure Centre(0.5 millas)
Museo de arqueología Old Fulling Mill(0.5 millas)
Durham University(0.6 millas)
Jardines y hacienda Crook(0.7 millas)
Durham Botanic Garden(1.1 millas)
Oriental Museum(1.1 millas)
Newcastle (NCL-A. Internacional de Newcastle)(24.6 millas)
Durham (MME-Teesside Intl.)(22.1 millas)

Aparcamiento
Restaurante
Habitaciones para no fumadores
Servicio de habitaciones
Servicio de tintorería
Servicio de limpieza

Ubicación

9 Old Elvet, Durham, Inglaterra, Reino Unido

Mercado interior de Durham (0.2 millas)

Iglesia de San Nicolás (0.3 millas)

Centro de visitantes del lugar del patrimonio de la humanidad de Durham (0.3 millas)

Palace Green (área recreativa) (0.3 millas)

Teatro Gala Durham (0.3 millas)

Biblioteca Palace Green (0.4 millas)

Más información sobre la ubicación

Reseñas de los huéspedes

9

Genial

Basado en 2531 comentarios verificados

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

El Hotel Indigo - Durham by IHG impresiona a muchos huéspedes con su hermoso carácter histórico restaurado, sus grandiosos espacios públicos y su ubicación céntrica y accesible a pie, junto con un personal amable que crea un ambiente cálido y profesional desde el registro de entrada hasta la salida.

Más información

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Opiniones de los huéspedes

El Hotel Indigo - Durham by IHG impresiona a muchos huéspedes con su hermoso carácter histórico restaurado, sus grandiosos espacios públicos y su ubicación céntrica y accesible a pie, junto con un personal amable que crea un ambiente cálido y profesional desde el registro de entrada hasta la salida.

Las habitaciones son generalmente cómodas, a menudo espaciosas y tranquilas, con baños modernos y duchas potentes. El desayuno recibe elogios frecuentes y el bar y restaurante en las antiguas cámaras del consejo añaden un ambiente memorable. Las desventajas comunes incluyen una iluminación tenue en las habitaciones, un aparcamiento limitado y de pago en las instalaciones, y problemas ocasionales de servicio o en las habitaciones, como problemas con la televisión o con el control de climatización. Espere una base elegante y con carácter para explorar la ciudad.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Las llamativas áreas públicas históricas, con un restaurante, un bar y un café en el vestíbulo, son muy apreciadas. Hay aparcamiento en el lugar, pero es limitado y varios huéspedes lo consideran caro.

Reseñas de huéspedes relacionadas

10

Darren

5 dic 2023

·

Se alojó 1 noche

Overall a brilliant hotel and stay. Only downside is the parking which is limited and expensive

Overall a brilliant hotel and stay. Only downside is the parking which is limited and expensive

10

Jane

17 mar 2024

·

Se alojó 2 noches

The hotel has been beautifully restored from council offices to a stunning hotel - retaining a lot of the original features- the dining room was the old courthouse with a good architect and interior designer they have created a beautiful room- with lovely food, service and a well stocked bar with really good cocktails- I would highly recommend a visit

The hotel has been beautifully restored from council offices to a stunning hotel - retaining a lot of the original features- the dining room was the old courthouse with a good architect and interior designer they have created a beautiful room- with lovely food, service and a well stocked bar with really good cocktails- I would highly recommend a visit

10

Chari

8 jul 2025

·

Se alojó 3 noches

This is my third stay at the Indigo and it did not disappoint. My daughter is a U.S. student at Durham and so we love the proximity to her college and the town. The staff is very helpful and accommodating, and the property is clean. The bar and restaurant are both good as is the cafe in the lobby. The Indigo is my hotel of choice when in Durham and I highly recommend it!

This is my third stay at the Indigo and it did not disappoint. My daughter is a U.S. student at Durham and so we love the proximity to her college and the town. The staff is very helpful and accommodating, and the property is clean. The bar and restaurant are both good as is the cafe in the lobby. The Indigo is my hotel of choice when in Durham and I highly recommend it!

10

Jen

4 ago 2025

·

Se alojó 2 noches

Great rooms and a fabulous restaurant onsite but also surrounded by shops and pubs/restaurants. Staff were all lovely.

Great rooms and a fabulous restaurant onsite but also surrounded by shops and pubs/restaurants. Staff were all lovely.

10

mealnie

18 feb 2024

·

Se alojó 3 noches

Great hotel in an amazing building - old county hall. 2 mins walk to town. Excellent breakfast, nice, modern, very clean rooms. Parking a bit expensive but that's the price you pay for being in the centre of town

Great hotel in an amazing building - old county hall. 2 mins walk to town. Excellent breakfast, nice, modern, very clean rooms. Parking a bit expensive but that's the price you pay for being in the centre of town

10

Janet

26 sept 2025

·

Se alojó 3 noches

We paid extra for parking.

We paid extra for parking.

10

Nancy-Ann

24 jul 2023

·

Se alojó 2 noches

This property is a hidden gem. Wow! What a fantastic property. The restaurant is amazing

This property is a hidden gem. Wow! What a fantastic property. The restaurant is amazing

10

Sarah

26 may 2023

·

Se alojó 1 noche

We parked at the hotel (midweek) with no problem, though it was expensive (£20.20 with Ringo app). The hotel was well presented with interesting decor, wall art and stained glass windows, the room was a good size with everything we needed. Location was perfect, short walk to the town centre and Cathedral. Staff were helpful and friendly. Dinner at the restaurant was excellent and breakfast also. Would recommend and return.

We parked at the hotel (midweek) with no problem, though it was expensive (£20.20 with Ringo app). The hotel was well presented with interesting decor, wall art and stained glass windows, the room was a good size with everything we needed. Location was perfect, short walk to the town centre and Cathedral. Staff were helpful and friendly. Dinner at the restaurant was excellent and breakfast also. Would recommend and return.

6

Mark

25 ago 2025

·

Se alojó 1 noche

Greater location in Dunham, parking overnight was £20 but not highlighted when booking and limited Hotel was good but waited over 30mins for room to be ready on a 15:00 check in, not ideal. Got 2 drinks for free but inconvenient as we had plans. Breakfast was best part of stay. Would probably look elsewhere next time but I'd expect no inconvenience if went back.

Greater location in Dunham, parking overnight was £20 but not highlighted when booking and limited Hotel was good but waited over 30mins for room to be ready on a 15:00 check in, not ideal. Got 2 drinks for free but inconvenient as we had plans. Breakfast was best part of stay. Would probably look elsewhere next time but I'd expect no inconvenience if went back.

10

James

2 dic 2024

·

Se alojó 2 noches

I was impressed. The hotel has character and the position and facilities are impressive. Nice bar. Didn’t sample the restaurant but it looked busy. I will return on my next trip to Durham.

I was impressed. The hotel has character and the position and facilities are impressive. Nice bar. Didn’t sample the restaurant but it looked busy. I will return on my next trip to Durham.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

La limpieza se elogia constantemente en las habitaciones y en las áreas comunes. Algunas reseñas mencionan fallas en el servicio de limpieza o desgaste, como cal, pintura desconchada o cortinas sucias.

Reseñas de huéspedes relacionadas

8

Kim

31 oct 2025

·

Se alojó 2 noches

Clean room, lovely bathroom, friendly staff, good quality food and drink and a beautiful building.

Clean room, lovely bathroom, friendly staff, good quality food and drink and a beautiful building.

10

Joanna

29 abr 2024

·

Se alojó 1 noche

The hotel Indigo was fabulous. Staff lovely , spotlessly clean, very comfortable and great breakfast. Looking forward to another stay.

The hotel Indigo was fabulous. Staff lovely , spotlessly clean, very comfortable and great breakfast. Looking forward to another stay.

8

Terence

14 nov 2025

·

Se alojó 2 noches

Clean room. Good service. Good location.

Clean room. Good service. Good location.

10

Kim

10 abr 2025

·

Se alojó 2 noches

The rooms were clean and spacious lovely everything you needed shower had great water pressure super hot and the soaps and balms were lovely the food was deli ous and thestaff were friendly and helpful i highly recommend this hotel breakfast menu caters for everyone .

The rooms were clean and spacious lovely everything you needed shower had great water pressure super hot and the soaps and balms were lovely the food was deli ous and thestaff were friendly and helpful i highly recommend this hotel breakfast menu caters for everyone .

10

Martyn

21 ene 2024

·

Se alojó 1 noche

Great stay in an amazing hotel. Will be back. Only thing that needs attention are the shower heads which were blocked with limescale

Great stay in an amazing hotel. Will be back. Only thing that needs attention are the shower heads which were blocked with limescale

10

Pete

29 mar 2025

·

Se alojó 1 noche

Excellent, clean room. Great staff all-round and excellent breakfast. Didn't have a car so limited parking not an issue. Well positioned for centre .

Excellent, clean room. Great staff all-round and excellent breakfast. Didn't have a car so limited parking not an issue. Well positioned for centre .

6

Lucy

29 may 2024

·

Se alojó 3 noches

Room was in desperate need of updating. Badly chipped furnishings, filthy net curtains and floor. We expected more from a hotel of this price and name

Room was in desperate need of updating. Badly chipped furnishings, filthy net curtains and floor. We expected more from a hotel of this price and name

10

Antony

24 feb 2025

·

Se alojó 3 noches

This is one of the best hotels I have stayed in for a long time. Absolutely beautiful building, extremely skilfully converted to a hotel. The welcome from the front desk person on our arrival at 10.30pm was wonderful. She seemed genuinely pleased to have us at the hotel. The room was spotless with the bathroom excellent with a great shower. Breakfast was delicious and served with joy and love. The bar was nice and the bar staff equally lovely. The staff are an absolute credit to this hotel. So cheerful, welcoming, and polite. Absolutely no complaints at all - which is rare for me :-)

This is one of the best hotels I have stayed in for a long time. Absolutely beautiful building, extremely skilfully converted to a hotel. The welcome from the front desk person on our arrival at 10.30pm was wonderful. She seemed genuinely pleased to have us at the hotel. The room was spotless with the bathroom excellent with a great shower. Breakfast was delicious and served with joy and love. The bar was nice and the bar staff equally lovely. The staff are an absolute credit to this hotel. So cheerful, welcoming, and polite. Absolutely no complaints at all - which is rare for me :-)

8

Claudia

1 ene 2025

·

Se alojó 2 noches

Lovely short stay. The bar staff were lovely. The reason for 4* rating is that the chamber staff didn’t do a thorough job of cleaning the room.

Lovely short stay. The bar staff were lovely. The reason for 4* rating is that the chamber staff didn’t do a thorough job of cleaning the room.

10

Steven

6 mar 2025

·

Se alojó 3 noches

This was a great place to stay! The building was beautiful, the location was convenient, the breakfast was good, and the room was comfortable, clean, and modern.

This was a great place to stay! The building was beautiful, the location was convenient, the breakfast was good, and the room was comfortable, clean, and modern.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones son cómodas y a menudo espaciosas, con buenas duchas y baños modernos. Los problemas recurrentes incluyen una iluminación tenue, problemas ocasionales de temperatura o ruido del aire acondicionado, algunas habitaciones sin vistas y pequeñas reparaciones o fallas en la televisión.

Reseñas de huéspedes relacionadas

8

Julia

22 nov 2025

·

Se alojó 1 noche

Great bar! tv didn't work but the room was comfortable and clean.

Great bar! tv didn't work but the room was comfortable and clean.

6

Caroline

3 may 2024

·

Se alojó 1 noche

Disappointing attic room, not possible to open the windows and the AC would not cool below a fixed ‘19 degrees’ - far too warm and very stuffy. Bathroom extractor sounded like a Harley Davidson. Very small room for two people and decor badly scuffed in places. Staff very friendly and breakfast good. Good location.

Disappointing attic room, not possible to open the windows and the AC would not cool below a fixed ‘19 degrees’ - far too warm and very stuffy. Bathroom extractor sounded like a Harley Davidson. Very small room for two people and decor badly scuffed in places. Staff very friendly and breakfast good. Good location.

10

sue

16 oct 2025

·

Se alojó 3 noches

Everything, from check in to check out, was wonderful. Friendly staff. Spacious room. Fabulous breakfast. Beautiful dining room. Great choice of evening meals at realistic prices. So close to main points of interest. Perfect.

Everything, from check in to check out, was wonderful. Friendly staff. Spacious room. Fabulous breakfast. Beautiful dining room. Great choice of evening meals at realistic prices. So close to main points of interest. Perfect.

10

Christine

21 jun 2023

·

Se alojó 1 noche

Very convenient for city centre. Air-con not very effective so room was very warm

Very convenient for city centre. Air-con not very effective so room was very warm

6

SUSAN

14 mar 2025

·

Se alojó 1 noche

Way over priced - lighting in bedroom next to nothing way to dark.

Way over priced - lighting in bedroom next to nothing way to dark.

10

Claire

18 nov 2024

·

Se alojó 1 noche

Customer service and restaurant/ breakfast service were amazing. They really look after you well at this hotel. Our room was lovely but the windows were high so you couldn’t see out of them. We usually stay at another hotel in Durham when visiting our daughter at uni and always enjoy the stunning views. It’s a shame we couldn’t see out of the windows, otherwise, this would be our new ‘go to’ hotel in Durham.

Customer service and restaurant/ breakfast service were amazing. They really look after you well at this hotel. Our room was lovely but the windows were high so you couldn’t see out of them. We usually stay at another hotel in Durham when visiting our daughter at uni and always enjoy the stunning views. It’s a shame we couldn’t see out of the windows, otherwise, this would be our new ‘go to’ hotel in Durham.

10

Boris

9 jun 2025

·

Se alojó 4 noches

Beautiful place. Spacious rooms. Great breakfast selection. Good location.

Beautiful place. Spacious rooms. Great breakfast selection. Good location.

8

Reiko

2 ene 2024

·

Se alojó 2 noches

I found the room lighting is too dark. The spotlight is only enough for reading and the rest of the room remained rather dark.

I found the room lighting is too dark. The spotlight is only enough for reading and the rest of the room remained rather dark.

10

Sarah

1 ene 2025

·

Se alojó 1 noche

The Hotel Indigo is full of character and charm. It’s very conveniently located for Ciy centre activities. The staff were exceptionally friendly and helpful. One small improvement would be better lighting in the bedroom area, it’s quite dimly lit.

The Hotel Indigo is full of character and charm. It’s very conveniently located for Ciy centre activities. The staff were exceptionally friendly and helpful. One small improvement would be better lighting in the bedroom area, it’s quite dimly lit.

10

Steven

6 mar 2025

·

Se alojó 3 noches

This was a great place to stay! The building was beautiful, the location was convenient, the breakfast was good, and the room was comfortable, clean, and modern.

This was a great place to stay! The building was beautiful, the location was convenient, the breakfast was good, and the room was comfortable, clean, and modern.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El personal es ampliamente descrito como amable, acogedor y servicial. Una minoría informa de problemas como dificultades con las mejoras o las reservas, sobreventa, retrasos en el registro de entrada o dificultad para contactar con la recepción.

Reseñas de huéspedes relacionadas

2

Sarah Yew Fang

20 jun 2023

·

Se alojó 3 noches

Horrible. I booked 3 rooms for 3 nights in December and requested for connecting rooms if not in the same floor. Trip of 6 with two elderly (one of whom has dementia), two children, my husband and I. Called ahead of my arrival to alert we are on our way from Durham. They put our rooms on seperate levels (actually, it’s on the same level but read on and you’ll see why I call it seperate level) . Rooms given were of a lower grade than what I booked too. Promised me they would rectify by the morning. So we cldnt really unpack and had to pack again to store our luggages in their office. Danny (lady at reception) told me in the morning the room numbers 216, 218 and 226 will be prepared for me as we left to tour the place. Assured me that 218 is the best room they have and it will be ours. Great! Happy customer. To our horror when we returned at 4pm, they told us they sold the room 218. Alex (manager) tried to sort it out. He was the only one who apologised and tried to service recover. He gave us a free dinner and waived the parking. Overall, be warned. Rooms are very confusing. Level 2 rooms are numbered 400s. Reception does not have Conceirge. Will not take your bags for you. Have to do it yourself. Our first night, with rooms across two levels, we were lost. Cos the two lifts do not connect the floors. We had to take one lift to LG or G, across a corridor, up another lift and to the room. A ‘simpler’ way is to walk down an ‘internal’ staircase, past 8-10 rooms…

Horrible. I booked 3 rooms for 3 nights in December and requested for connecting rooms if not in the same floor. Trip of 6 with two elderly (one of whom has dementia), two children, my husband and I. Called ahead of my arrival to alert we are on our way from Durham. They put our rooms on seperate levels (actually, it’s on the same level but read on and you’ll see why I call it seperate level) . Rooms given were of a lower grade than what I booked too. Promised me they would rectify by the morning. So we cldnt really unpack and had to pack again to store our luggages in their office. Danny (lady at reception) told me in the morning the room numbers 216, 218 and 226 will be prepared for me as we left to tour the place. Assured me that 218 is the best room they have and it will be ours. Great! Happy customer. To our horror when we returned at 4pm, they told us they sold the room 218. Alex (manager) tried to sort it out. He was the only one who apologised and tried to service recover. He gave us a free dinner and waived the parking. Overall, be warned. Rooms are very confusing. Level 2 rooms are numbered 400s. Reception does not have Conceirge. Will not take your bags for you. Have to do it yourself. Our first night, with rooms across two levels, we were lost. Cos the two lifts do not connect the floors. We had to take one lift to LG or G, across a corridor, up another lift and to the room. A ‘simpler’ way is to walk down an ‘internal’ staircase, past 8-10 rooms…

10

Oliver

17 dic 2024

·

Se alojó 2 noches

Lovely stay and the lady on reception (I think her name was Katie) was great. Would definitely return.

Lovely stay and the lady on reception (I think her name was Katie) was great. Would definitely return.

10

Peter

27 oct 2024

·

Se alojó 2 noches

We booked a long weekend to celebrate my wife’s birthday and anniversary of coming to Durham university. Right from the reception on arrival, the staff were outstanding: friendly, personal and very professional. We could not have wished for a warmer welcome.

We booked a long weekend to celebrate my wife’s birthday and anniversary of coming to Durham university. Right from the reception on arrival, the staff were outstanding: friendly, personal and very professional. We could not have wished for a warmer welcome.

10

Chari

8 jul 2025

·

Se alojó 3 noches

This is my third stay at the Indigo and it did not disappoint. My daughter is a U.S. student at Durham and so we love the proximity to her college and the town. The staff is very helpful and accommodating, and the property is clean. The bar and restaurant are both good as is the cafe in the lobby. The Indigo is my hotel of choice when in Durham and I highly recommend it!

This is my third stay at the Indigo and it did not disappoint. My daughter is a U.S. student at Durham and so we love the proximity to her college and the town. The staff is very helpful and accommodating, and the property is clean. The bar and restaurant are both good as is the cafe in the lobby. The Indigo is my hotel of choice when in Durham and I highly recommend it!

4

Karen

6 ago 2025

·

Se alojó 1 noche

Unfortunately on the morning we were due to leave my husband hurt his back and couldn't travel. I phoned and explained the situation asking if we could rearrange but was flatly refused and was told I should have let them know the day before !

Unfortunately on the morning we were due to leave my husband hurt his back and couldn't travel. I phoned and explained the situation asking if we could rearrange but was flatly refused and was told I should have let them know the day before !

8

Nancy

20 feb 2023

·

Se alojó 2 noches

The lady working the desk at night was great. During the day it was difficult to get someone to come out of their back room to the desk and I never did get anyone to answer the phone at the front desk during the day. There needs to be a bell or something at the front desk to let staff know you are waiting.

The lady working the desk at night was great. During the day it was difficult to get someone to come out of their back room to the desk and I never did get anyone to answer the phone at the front desk during the day. There needs to be a bell or something at the front desk to let staff know you are waiting.

10

Adrian

5 may 2025

·

Se alojó 2 noches

The hotel property is quite unique set in a former council building especially the bar and restaurant which are located in the former council chambers. The most striking feature of the hotel however is the excellent service provided by all of the fantastic staff. The location is unbeatable allowing you to easily explore the city centre and the river walk. Many excellent restaurants and coffee shops are within 500 yards and the city attractions are very walkable from the hotel.

The hotel property is quite unique set in a former council building especially the bar and restaurant which are located in the former council chambers. The most striking feature of the hotel however is the excellent service provided by all of the fantastic staff. The location is unbeatable allowing you to easily explore the city centre and the river walk. Many excellent restaurants and coffee shops are within 500 yards and the city attractions are very walkable from the hotel.

2

Iain

15 nov 2024

·

Se alojó 1 noche

Got to hotel and told the had overbooked and had no room for me

Got to hotel and told the had overbooked and had no room for me

8

Jason

22 mar 2025

·

Se alojó 1 noche

Beautiful building. Nice room. Staff at check in were really friendly and we were delighted to receive a complimentary room upgrade at check in. Only thing that spoiled the experience was being forced to pay for that upgrade at check out, even though it was expressly described to us as complimentary. It was explained the charge was because I was not ‘a member’. When I explained that their colleague had been aware I was not a member but had upgraded us and confirmed there was no charge - no response or any attempt to verify this. Not even any expression of regret for any possible misunderstanding. I was made to feel like I had tried to get away with not paying a charge, when it seemed to be the hotel’s mistake, or a breakdown in communication on their side. I was in a rush and did not have time to argue, so just paid. I am unlikely to return to this hotel or the chain due to this service.

Beautiful building. Nice room. Staff at check in were really friendly and we were delighted to receive a complimentary room upgrade at check in. Only thing that spoiled the experience was being forced to pay for that upgrade at check out, even though it was expressly described to us as complimentary. It was explained the charge was because I was not ‘a member’. When I explained that their colleague had been aware I was not a member but had upgraded us and confirmed there was no charge - no response or any attempt to verify this. Not even any expression of regret for any possible misunderstanding. I was made to feel like I had tried to get away with not paying a charge, when it seemed to be the hotel’s mistake, or a breakdown in communication on their side. I was in a rush and did not have time to argue, so just paid. I am unlikely to return to this hotel or the chain due to this service.

10

Graham

28 jul 2025

·

Se alojó 1 noche

I'm picky, but I could find nothing to criticise here. Fantastic room, bed, breakfast, service

I'm picky, but I could find nothing to criticise here. Fantastic room, bed, breakfast, service

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Muy céntrico y accesible a pie para la catedral, el río y los lugares del centro de la ciudad, con tiendas y restaurantes cerca. Muchos huéspedes lo encontraron ideal para la universidad también.

Reseñas de huéspedes relacionadas

10

Svitlana

22 sept 2024

·

Se alojó 1 noche

Good location

Good location

10

Gurdeep

3 jun 2024

·

Se alojó 1 noche

Stayed with my wife for our anniversary and was upgraded to a large room. The hotel was lovely inside and the building itself felt grand. It was clean and fresh. Breakfast was cooked with attention to detail. The location was perfect for the centre which was a short 2 min stroll away. Very close to cathedral and river walk/resturants/bars. Car park on site. Highly recommend this place!

Stayed with my wife for our anniversary and was upgraded to a large room. The hotel was lovely inside and the building itself felt grand. It was clean and fresh. Breakfast was cooked with attention to detail. The location was perfect for the centre which was a short 2 min stroll away. Very close to cathedral and river walk/resturants/bars. Car park on site. Highly recommend this place!

8

Terence

14 nov 2025

·

Se alojó 2 noches

Clean room. Good service. Good location.

Clean room. Good service. Good location.

10

Diane

6 jul 2025

·

Se alojó 1 noche

Quirty hotel, previously and old council building so still retaining some interesting features. Lovely staff, great ameities. Great sleep and lovely breakfast. Central location for Durham towncentre.

Quirty hotel, previously and old council building so still retaining some interesting features. Lovely staff, great ameities. Great sleep and lovely breakfast. Central location for Durham towncentre.

10

Adrian

25 feb 2023

·

Se alojó 2 noches

Great location near the city centre (hard to find a hotel any closer to the main centre). Clean, impressive building with nice well-appointed rooms. We'd certainly book again if we were returning to the area.

Great location near the city centre (hard to find a hotel any closer to the main centre). Clean, impressive building with nice well-appointed rooms. We'd certainly book again if we were returning to the area.

10

Catriona

30 nov 2025

·

Se alojó 1 noche

Great location and delicious breakfast

Great location and delicious breakfast

10

Mark

22 mar 2024

·

Se alojó 1 noche

Great Hotel, centrally situated and ideal for a city break in Durham.

Great Hotel, centrally situated and ideal for a city break in Durham.

10

Adrian

5 may 2025

·

Se alojó 2 noches

The hotel property is quite unique set in a former council building especially the bar and restaurant which are located in the former council chambers. The most striking feature of the hotel however is the excellent service provided by all of the fantastic staff. The location is unbeatable allowing you to easily explore the city centre and the river walk. Many excellent restaurants and coffee shops are within 500 yards and the city attractions are very walkable from the hotel.

The hotel property is quite unique set in a former council building especially the bar and restaurant which are located in the former council chambers. The most striking feature of the hotel however is the excellent service provided by all of the fantastic staff. The location is unbeatable allowing you to easily explore the city centre and the river walk. Many excellent restaurants and coffee shops are within 500 yards and the city attractions are very walkable from the hotel.

10

Craig

6 may 2024

·

Se alojó 2 noches

Staff and hotel were excellent. Great location for city centre Durham

Staff and hotel were excellent. Great location for city centre Durham

10

Peter

1 dic 2023

·

Se alojó 1 noche

Hotel Indigo is brilliantly situated in the heart of Durham City and the hotel’s architecture is amazing! Big clean room with comfy bed and all creature comforts!

Hotel Indigo is brilliantly situated in the heart of Durham City and the hotel’s architecture is amazing! Big clean room with comfy bed and all creature comforts!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno es elogiado con frecuencia por su calidad y variedad, y muchos disfrutaron del ambiente del restaurante y bar en el lugar. Algunos experimentaron un servicio lento, platos inconsistentes o sintieron que los precios eran altos.

Reseñas de huéspedes relacionadas

10

sue

16 oct 2025

·

Se alojó 3 noches

Everything, from check in to check out, was wonderful. Friendly staff. Spacious room. Fabulous breakfast. Beautiful dining room. Great choice of evening meals at realistic prices. So close to main points of interest. Perfect.

Everything, from check in to check out, was wonderful. Friendly staff. Spacious room. Fabulous breakfast. Beautiful dining room. Great choice of evening meals at realistic prices. So close to main points of interest. Perfect.

8

Hannah

12 ene 2025

·

Se alojó 1 noche

Nice hotel. Avocado on toast for breakfast was disappointing...this was readymade guacamole, not smashed avocado as listed. Otherwise great.

Nice hotel. Avocado on toast for breakfast was disappointing...this was readymade guacamole, not smashed avocado as listed. Otherwise great.

10

nancy

30 jul 2023

·

Se alojó 1 noche

The hotel, is consistent with first rate staff, stellar rooms, and a brilliant breakfast. However, after several attempts at dinner over the last two years, I absolutely can not recommend, including feedback from others who expressed congruent feelings whilst attending separate events and dinners. In particular, the steaks were not even close to being well seasoned or cooked to the customer’s specifications. Additionally, when requesting a to go dessert, I was presented with a disclaimer form for which to sign on food contamination. Albeit I am blessed with an attorney in the family, understanding where the firm’s strategic drivers probably eminent, I thought it highly odd and worrisome; particularly for all the hype surrounding the chef and restaurant.

The hotel, is consistent with first rate staff, stellar rooms, and a brilliant breakfast. However, after several attempts at dinner over the last two years, I absolutely can not recommend, including feedback from others who expressed congruent feelings whilst attending separate events and dinners. In particular, the steaks were not even close to being well seasoned or cooked to the customer’s specifications. Additionally, when requesting a to go dessert, I was presented with a disclaimer form for which to sign on food contamination. Albeit I am blessed with an attorney in the family, understanding where the firm’s strategic drivers probably eminent, I thought it highly odd and worrisome; particularly for all the hype surrounding the chef and restaurant.

10

Claire

18 nov 2024

·

Se alojó 1 noche

Customer service and restaurant/ breakfast service were amazing. They really look after you well at this hotel. Our room was lovely but the windows were high so you couldn’t see out of them. We usually stay at another hotel in Durham when visiting our daughter at uni and always enjoy the stunning views. It’s a shame we couldn’t see out of the windows, otherwise, this would be our new ‘go to’ hotel in Durham.

Customer service and restaurant/ breakfast service were amazing. They really look after you well at this hotel. Our room was lovely but the windows were high so you couldn’t see out of them. We usually stay at another hotel in Durham when visiting our daughter at uni and always enjoy the stunning views. It’s a shame we couldn’t see out of the windows, otherwise, this would be our new ‘go to’ hotel in Durham.

10

Graham

29 oct 2023

·

Se alojó 2 noches

Staff have been fantastic, the building is beautiful, breakfast was fantastic and so close to the centre. We will definitely stay here again.

Staff have been fantastic, the building is beautiful, breakfast was fantastic and so close to the centre. We will definitely stay here again.

10

simon

27 nov 2024

·

Se alojó 2 noches

Staff were very helpful and polite, service was great in reception and also the restaurant. Food was very good, only one criticism of the breakfast, although being served hot (great) the sausage not being a proper butcher sausage was a let down. Not sure why when everything else was perfect that have to resort to cheap sausages. Seems finicky I know but come on make it right.

Staff were very helpful and polite, service was great in reception and also the restaurant. Food was very good, only one criticism of the breakfast, although being served hot (great) the sausage not being a proper butcher sausage was a let down. Not sure why when everything else was perfect that have to resort to cheap sausages. Seems finicky I know but come on make it right.

10

HONG SHING JOE

11 ene 2024

·

Se alojó 6 noches

Overall it's a very good hotel. The restaurant in particular was excellent.

Overall it's a very good hotel. The restaurant in particular was excellent.

10

Nancy-Ann

24 jul 2023

·

Se alojó 2 noches

This property is a hidden gem. Wow! What a fantastic property. The restaurant is amazing

This property is a hidden gem. Wow! What a fantastic property. The restaurant is amazing

8

Julie

15 feb 2024

·

Se alojó 1 noche

Excellent hotel - our third stay. We were looking forward to the breakfast as on our last two stays it was excellent. Bit disappointed this time We were down at nine but it looked as if everything had run out and not been replenished. Had to struggle to get service and espresso was luke warm. The hotel was fully booked so may be this was the problem. Would still return though lovely place to stay

Excellent hotel - our third stay. We were looking forward to the breakfast as on our last two stays it was excellent. Bit disappointed this time We were down at nine but it looked as if everything had run out and not been replenished. Had to struggle to get service and espresso was luke warm. The hotel was fully booked so may be this was the problem. Would still return though lovely place to stay

10

Sarah

26 may 2023

·

Se alojó 1 noche

We parked at the hotel (midweek) with no problem, though it was expensive (£20.20 with Ringo app). The hotel was well presented with interesting decor, wall art and stained glass windows, the room was a good size with everything we needed. Location was perfect, short walk to the town centre and Cathedral. Staff were helpful and friendly. Dinner at the restaurant was excellent and breakfast also. Would recommend and return.

We parked at the hotel (midweek) with no problem, though it was expensive (£20.20 with Ringo app). The hotel was well presented with interesting decor, wall art and stained glass windows, the room was a good size with everything we needed. Location was perfect, short walk to the town centre and Cathedral. Staff were helpful and friendly. Dinner at the restaurant was excellent and breakfast also. Would recommend and return.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

10

Antonio Emilio

hace 3 semanas

·

Se alojó 2 noches

Hotel muy bien cuidado. El restaurante es de gran belleza.

Hotel muy bien cuidado. El restaurante es de gran belleza.

10

AMELIA GARCÍA

24 sept 2024

·

Se alojó 1 noche

Es muy bonito, tanto por dentro como por fuera. Habitaciones muy cuidadas y con muchos detalles. Limpio, encantador y empleados muy amables. Muy recomendable.

Es muy bonito, tanto por dentro como por fuera. Habitaciones muy cuidadas y con muchos detalles. Limpio, encantador y empleados muy amables. Muy recomendable.

10

Angel

7 sept 2024

·

Se alojó 1 noche

Todo muy bien elmpersonal amable y las instalaciones de ensueño, hotel modernizado en sus interiores pero guardando el toque antiguo de castillo, Veronica en el restaurante muy atenta y servicial, definitivamente regresariamos.

Todo muy bien elmpersonal amable y las instalaciones de ensueño, hotel modernizado en sus interiores pero guardando el toque antiguo de castillo, Veronica en el restaurante muy atenta y servicial, definitivamente regresariamos.

10

Rocio Jaqueline

22 ago 2023

·

Se alojó 1 noche

Excelente ubicación, una habitación muy linda y moderna además de las opciones de restaurante y bares

Excelente ubicación, una habitación muy linda y moderna además de las opciones de restaurante y bares

10

Pablo

20 abr 2022

·

Se alojó 1 noche

Buena

Buena

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 15:00 a 05:30

Antes de la(s) 12:00

Interesante

Políticas e información adicionales sobre esta propiedad.

Extras opcionales

Servicios adicionales de pago que puedes solicitar.

¿Tienes una pregunta?

Las respuestas instantáneas de IA se basan en la información del hotel.

Precios para las próximas fechas

septiembre 2026

DO	LU	MA	MI	JU	VI	SA
		1	2	3	4 $227	5 $228
6 $158	7 $159	8 $238	9 $295	10 $295	11 $212	12 $433
13 $358	14 $308	15	16 $657	17 $657	18	19 $263
20 $153	21 $236	22 $505	23 $367	24 $350	25 $813	26
27 $333	28 $285	29 $192	30 $175

octubre 2026

Más barato

Más caro

Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.

El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Durante el registro de entrada, el titular deberá presentar la tarjeta usada para reservar y un documento de identidad oficial con fotografía a su nombre. Cualquier otra gestión habrá de coordinarse con el alojamiento antes de la llegada. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Los huéspedes que hayan reservado planes de tarifas con desayuno incluido lo recibirán para un máximo de dos adultos que compartan una habitación. Se cobrará una tasa de desayuno por cada huésped adicional. Los huéspedes que hayan reservado planes de tarifas con cena incluida la recibirán para un máximo de dos adultos que compartan una habitación. Se cobrará un cargo por la cena por cada huésped adicional.

El check in debe realizarlo alguien que tenga al menos 18 años.

Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
Este alojamiento se reserva el derecho a efectuar una autorización de la tarjeta de crédito del huésped previa a la llegada.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor, detector de humo, sistema de seguridad, botiquín de primeros auxilios y barreras de seguridad en las ventanas.
El alojamiento afirma que sigue las medidas de limpieza y desinfección de Clean Promise (IHG).
Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.

Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).

Desayuno tipo bufé: 20.00 GBP por persona (precio aproximado)
Aparcamiento al aire libre: 20.00 GBP por día.

La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.