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Hotel Palacio Maya

US$ 46

/ noite

Média para setembro

Hotel Palacio Maya - Image 1

Hotel Palacio Maya - Quarto

Hotel Palacio Maya - Quarto

Hotel Palacio Maya - Recepção

Hotel Palacio Maya - Piscina

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US$ 46

/ noite

Média para setembro

Média de preços por mês

Em Hotel Palacio Maya, a diária custa em média US$ 44 no mês mais barato (outubro) e US$ 63 no mês mais caro (agosto), com base nos últimos 12 meses.

Preço médio da diária em Hotel Palacio Maya por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 54
fevereiro	US$ 56
março	US$ 51
abril	US$ 58
maio	US$ 60
junho	US$ 60
julho	US$ 55
agosto	US$ 63
setembro	US$ 46
outubro	US$ 44
novembro	US$ 60
dezembro	US$ 54

Mais caro: agosto (aprox. US$ 63)

Mais barato: outubro (aprox. US$ 44)

Sobre esta propriedade

Aproveite as oportunidades de recreação oferecidas, incluindo uma piscina externa, uma piscina interna e uma academia. este hotel em estilo Art Déco também oferece comodidades como Wi-Fi de cortesia, serviços de concierge e salão de banque...

Comodidades

Aproveite as oportunidades de recreação oferecidas, incluindo uma piscina externa, uma piscina interna e uma academia. este hotel em estilo Art Déco também oferece comodidades como Wi-Fi de cortesia, serviços de concierge e salão de banquetes.

Comodidades

As comodidades presentes incluem um business center, balcão de recepção 24 horas e armazenamento para bagagem. Estacionamento grátis sem manobrista está disponível no local.

Jantar

Saboreie pratos da local e internacional no BALAM, um restaurante buffet que oferece um bar/lounge e vista para o jardim. Você também pode se hospedar no local e aproveitar o serviço de quarto (horário limitado). Junte-se aos outros hóspedes em uma recepção de cortesia, oferecida diariamente. Mate sua sede com sua bebida favorita em um bar ao lado da piscina. Há café da manhã (buffet) disponível diariamente, entre 7h e meio-dia, mediante uma taxa. LOCALIZE

Quartos

Sinta-se em casa em um de nossos 63 quartos com ar-condicionado, frigobares e TVs LED. Sua cama apresenta edredons de pluma e roupas de cama premium. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais via satélite para a sua diversão. Banheiros possuem produtos de toalete de cortesia e secadores de cabelo.

Localização

Com localização central em Mérida, Hotel Palacio Maya, fica a 10 minutos de caminhada de Paseo de Montejo e Centro Internacional de Congresos de Yucatán. Este hotel fica a 1,5 km de Parque Santa Lucía e a 1,9 km de Plaza Grande.

Lugares próximos

Paseo 60(0.3 milhas)
Paseo de Montejo(0.3 milhas)
Centro Internacional de Congresos de Yucatán(0.4 milhas)
Casa Museo Montes Molina(0.4 milhas)
Museo Nacional de Antropología e Historia(0.4 milhas)
Museu Regional de Antropologia(0.4 milhas)
Museu do Chocolate Cacao(0.4 milhas)
Parque de Santa Ana(0.5 milhas)
Centro Médico de las Américas(0.6 milhas)
Remate de Paseo Montejo(0.6 milhas)
Parque La Plancha(0.7 milhas)
Monumento à Pátria(0.8 milhas)
Museu da Luz(0.8 milhas)
Parque Santa Lucía(0.8 milhas)
Universidade Autônoma de Yucatán(0.9 milhas)
O aeroporto mais próximo fica a Aeroporto Internacional Manuel Crescencio Rejon (MID)(5.5 milhas)

Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Balcão de turismo

Localização

Calle 62 329, Mérida, Estado de Yucatán, México

Paseo 60 (0.3 milhas)

Paseo de Montejo (0.3 milhas)

Centro Internacional de Congresos de Yucatán (0.4 milhas)

Casa Museo Montes Molina (0.4 milhas)

Museo Nacional de Antropología e Historia (0.4 milhas)

Museu Regional de Antropologia (0.4 milhas)

Mais informações sobre a localização

Opções de quarto

5

Suíte, banheira

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 2

538 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

4

Quarto casal standard, várias camas

Detalhes do quarto

2 Camas De Solteiro

Acomoda 2

301 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

4

Suíte presidencial

Detalhes do quarto

1 Cama De Casal Grande

Acomoda 2

753 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Camas dobráveis ou extras (gratuitas)

3

Suíte família

Detalhes do quarto

1 Cama De Casal Grande

e

2 Camas De Solteiro

Acomoda 4

893 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

6

Suíte, 2 camas Queen

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 2

700 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

4

Quarto standard

Detalhes do quarto

1 Cama De Casal

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

4

Suíte estúdio, 1 cama Queen, vista para a piscina

Detalhes do quarto

1 Cama De Casal Grande

Acomoda 2

409 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

3

Quarto básico

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Avaliações dos hóspedes

8.5

Fabuloso

Com base em 1.096 avaliações verificadas

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

No Hotel Palacio Maya, os hóspedes costumam destacar quartos espaçosos e geralmente limpos, além de áreas atraentes de jardins e piscina, com estacionamento próximo ao Paseo Montejo, mas comentários frequentes mencionam um serviço inconsistente, problemas de manutenção ocasionais e experiências mistas no restaurante.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

No Hotel Palacio Maya, os hóspedes costumam destacar quartos espaçosos e geralmente limpos, além de áreas atraentes de jardins e piscina, com estacionamento próximo ao Paseo Montejo, mas comentários frequentes mencionam um serviço inconsistente, problemas de manutenção ocasionais e experiências mistas no restaurante.

Muitos apreciam a localização conveniente e a equipe frequentemente simpática. Problemas frequentes incluem odores de esgoto ou umidade, água quente pouco confiável, toalhas mais antigas e falhas na academia, no bar ou nos elevadores, além de ruído proveniente de eventos ou isolamento acústico inadequado. Espere um bom custo-benefício e espaço, mas esteja preparado para a variabilidade no serviço e nas instalações.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

Os hóspedes gostam dos jardins, da piscina com redes, dos pavões e do estacionamento conveniente. Reclamações recorrentes mencionam a academia fora de serviço, um bar pequeno ou sem funcionários, problemas ocasionais com elevadores ou espreguiçadeiras e falhas na manutenção.

Avaliações dos hóspedes relacionadas

6

Ricardo

13 de nov. de 2025

·

Hospedou-se por 3 noites

La recepción a la llegada es cálida, sin embargo hay un olor un poco desagradable a humedad. Las habitaciones están amplias, el mobiliario se encuentra en buen estado, hay cafetera en habitación y resurten los cartuchos y agua, se agradece. La zona de jardín y alberca (fría) esta agradable. Solo desayuné una vez en el hotel, si tienen variedad de platillos tradicionales y típicos de la región, pero a mi gusto no me supo rico, pero es lo normal cuando es bufet

La recepción a la llegada es cálida, sin embargo hay un olor un poco desagradable a humedad. Las habitaciones están amplias, el mobiliario se encuentra en buen estado, hay cafetera en habitación y resurten los cartuchos y agua, se agradece. La zona de jardín y alberca (fría) esta agradable. Solo desayuné una vez en el hotel, si tienen variedad de platillos tradicionales y típicos de la región, pero a mi gusto no me supo rico, pero es lo normal cuando es bufet

10

Abdelwahab

24 de mar. de 2025

·

Hospedou-se por 3 noites

Hôtel confortable propre et calme. Petit jardin avec des paons. Personnel disponible. Mais loin du centre ville et des commerces. Salle de fitness mais les tapis cardio ne fonctionnaient pas.

Hôtel confortable propre et calme. Petit jardin avec des paons. Personnel disponible. Mais loin du centre ville et des commerces. Salle de fitness mais les tapis cardio ne fonctionnaient pas.

8

RIGOBERTO

31 de mai. de 2023

·

Hospedou-se por 3 noites

Bien ubicado cercano al Paseo Montejo. Muy buena atención de su personal. Limpio, cómodo. Lo único mal es que no servía el elevador durante mi estancia, pero me lo avisaron antes. Tiene alberquita

Bien ubicado cercano al Paseo Montejo. Muy buena atención de su personal. Limpio, cómodo. Lo único mal es que no servía el elevador durante mi estancia, pero me lo avisaron antes. Tiene alberquita

8

Linda

29 de jan. de 2024

·

Hospedou-se por 2 noites

Rooms were great, breakfast was fabulous.. However, water for shower was not hot.. Lukewarm at best, lounge chairs around the pool were broken, we were given two bottles of water in the room... Then you had to buy water.. Only one bag of coffee /room/day. Staff were great..

Rooms were great, breakfast was fabulous.. However, water for shower was not hot.. Lukewarm at best, lounge chairs around the pool were broken, we were given two bottles of water in the room... Then you had to buy water.. Only one bag of coffee /room/day. Staff were great..

8

Rocky

12 de abr. de 2024

·

Hospedou-se por 2 noites

Very nice hotel. Ice only available when bar is open which is hardly ever. Front desk not very willing to help.

Very nice hotel. Ice only available when bar is open which is hardly ever. Front desk not very willing to help.

6

Ruben rodriguez

10 de jun. de 2023

·

Hospedou-se por 11 noites

It was a good experience in this hotel, the only problem was the elevator, we stayed for two weeks and we only used it two days, the buffet was not good at all. Staff very friendly and at service 24/7.

It was a good experience in this hotel, the only problem was the elevator, we stayed for two weeks and we only used it two days, the buffet was not good at all. Staff very friendly and at service 24/7.

6

monica

19 de fev. de 2026

·

Hospedou-se por 5 noites

Room was great, very comfortable beds. We were told our breakfast was included, then after we ate, they said THEY made a mistake & it wasn’t, so we had to pay 500 pesos. The lady at the restaurant was very rude & insisted we pay for their mistake. The gym was under construction so we couldn’t use it. There was always a peacock on the stairs with his $hit all over the stairs.

Room was great, very comfortable beds. We were told our breakfast was included, then after we ate, they said THEY made a mistake & it wasn’t, so we had to pay 500 pesos. The lady at the restaurant was very rude & insisted we pay for their mistake. The gym was under construction so we couldn’t use it. There was always a peacock on the stairs with his $hit all over the stairs.

8

Belen

6 de set. de 2024

·

Hospedou-se por 1 noite

Nos gustó la piscina, tienen parking privado y eso está muy bien.

Nos gustó la piscina, tienen parking privado y eso está muy bien.

10

Marie

25 de fev. de 2025

·

Hospedou-se por 2 noites

Hôtel accueillant. Propreté, personnel professionnel, efficace et gentil Prix très abordable Loin du bruit du Centro Le seul hic, l’eau de la piscine un peu froide. Nous revenons chaque année ici et nous y serons encore l’année prochaine.

Hôtel accueillant. Propreté, personnel professionnel, efficace et gentil Prix très abordable Loin du bruit du Centro Le seul hic, l’eau de la piscine un peu froide. Nous revenons chaque année ici et nous y serons encore l’année prochaine.

8

Paula

6 de jun. de 2025

·

Hospedou-se por 4 noites

The hotel was a great value! Room and balcony were huge! The room was clean and the beds comfortable. The staff was very pleasant. The grounds were lovely. The pool is partially covered, they have peafoul which is fun, a small play area, hammocks and loungers. Parking was easy. The hotel is conveniently located and about a 10 block walk from Plaza Grande. There are other cute areas such as Parque St Lucia even closer. We had two queen size beds, a dining table, a couch, a counter and mini fridge. The bathroom was clean and spacious.There was a sulphur smell that we suspect was the water. We experience the same smell in certain areas of the US also. There is a restaurant onsite. It was pricey for the quality of the food. We suggest eating elsewhere but it is nice in a pinch. The towels were rather scratchy and not plush but we have found that to be common in the region. A note to non-Spanish speaking guests, much of the staff spoke Spanish only. However, the front desk staff spoke English and we communicated with the other staff with their limited English and our limited Spanish.

The hotel was a great value! Room and balcony were huge! The room was clean and the beds comfortable. The staff was very pleasant. The grounds were lovely. The pool is partially covered, they have peafoul which is fun, a small play area, hammocks and loungers. Parking was easy. The hotel is conveniently located and about a 10 block walk from Plaza Grande. There are other cute areas such as Parque St Lucia even closer. We had two queen size beds, a dining table, a couch, a counter and mini fridge. The bathroom was clean and spacious.There was a sulphur smell that we suspect was the water. We experience the same smell in certain areas of the US also. There is a restaurant onsite. It was pricey for the quality of the food. We suggest eating elsewhere but it is nice in a pinch. The towels were rather scratchy and not plush but we have found that to be common in the region. A note to non-Spanish speaking guests, much of the staff spoke Spanish only. However, the front desk staff spoke English and we communicated with the other staff with their limited English and our limited Spanish.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

Muitas avaliações elogiam quartos limpos e áreas comuns bem cuidadas. Outros relatam odores de esgoto ou umidade, pragas ocasionais e toalhas desgastadas, com a arrumação às vezes negligenciando itens como produtos de higiene ou a reposição de toalhas.

Avaliações dos hóspedes relacionadas

10

oliver

19 de out. de 2025

·

Hospedou-se por 1 noite

Clean room. Clean hotel. Minor blemishes here and there, but overall a good stay

Clean room. Clean hotel. Minor blemishes here and there, but overall a good stay

4

Jose

2 de jan. de 2025

·

Hospedou-se por 1 noite

El hotel lo conozco de hace mucho tiempo. Ha decaído las limpieza, comodidad y calidad de los insumos. El personal de recepción de 10, el doorman de 11 el es el aire tienes las mejor actitud de servicio. Lo demás sucio y de malas calidad. Cucarachas en los baños de la piscina.

El hotel lo conozco de hace mucho tiempo. Ha decaído las limpieza, comodidad y calidad de los insumos. El personal de recepción de 10, el doorman de 11 el es el aire tienes las mejor actitud de servicio. Lo demás sucio y de malas calidad. Cucarachas en los baños de la piscina.

10

Héctor

18 de set. de 2024

·

Hospedou-se por 3 noites

Buen hotel para el precio solo la limpieza del baño no fue aseado adecuadamente

Buen hotel para el precio solo la limpieza del baño no fue aseado adecuadamente

2

John

10 de fev. de 2025

·

Hospedou-se por 6 noites

There was a constant sewer smell in all areas of the hotel I would not recommend this hotel to anyone

There was a constant sewer smell in all areas of the hotel I would not recommend this hotel to anyone

6

Arturo

1 de set. de 2025

·

Hospedou-se por 4 noites

We liked that it had free parking. Priced ok. Pictures dont reflect wear and tear and poor maintenance of the propertt and grounds. Ie: torn curtains, rusted bath fixtures, poor lighting, sewer smell in parts of the hotel.

We liked that it had free parking. Priced ok. Pictures dont reflect wear and tear and poor maintenance of the propertt and grounds. Ie: torn curtains, rusted bath fixtures, poor lighting, sewer smell in parts of the hotel.

10

Sheila

6 de fev. de 2026

·

Hospedou-se por 1 noite

The room was very clean and everything functioned well. Staff wee pleasant and helpful.

The room was very clean and everything functioned well. Staff wee pleasant and helpful.

10

Luis

4 de jun. de 2025

·

Hospedou-se por 1 noite

Muy limpios los cuartos

Muy limpios los cuartos

10

VIRIDIANA

15 de dez. de 2025

·

Hospedou-se por 1 noite

Excelente todo muy limpio y lindo.

Excelente todo muy limpio y lindo.

8

Dagoberto

9 de dez. de 2024

·

Hospedou-se por 6 noites

Estuvo en términos generales bien, sin embargo durante los primeros días de estancia se percibía un olor a drenaje que fue solucionado. El resto bien realmente es un hotel agradable cerca de las zonas de interés y accesibles al centro de convenciones dónde se llevó a cabo el evento al que acudi

Estuvo en términos generales bien, sin embargo durante los primeros días de estancia se percibía un olor a drenaje que fue solucionado. El resto bien realmente es un hotel agradable cerca de las zonas de interés y accesibles al centro de convenciones dónde se llevó a cabo el evento al que acudi

6

Laura e

7 de jan. de 2024

·

Hospedou-se por 6 noites

El hotel esta bien y limpio pero huele mal como a caño en la entrada y en el jardín

El hotel esta bien y limpio pero huele mal como a caño en la entrada y en el jardín

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos e suítes são espaçosos e confortáveis, muitos com varanda e ar condicionado apreciado. Os pontos negativos incluem isolamento acústico ruim e ruído de eventos, portas ou fechaduras de varanda pegajosas, problemas com a TV ou Wi-Fi e alguns equipamentos envelhecidos.

Avaliações dos hóspedes relacionadas

8

Arthur

6 de dez. de 2022

·

Hospedou-se por 19.331 noites

The units are not very well noise insulated. One night there were a group of people partying down the hall until 2 am. There’s no easy way to call the front desk so I had to go downstairs to ask the concierge to ask them to be quiet. He did, but they were still pretty loud. Another night there were dogs barking at each other outside until 3 am. The setup of the shower also didn’t make a lot of sense and water pooled all over the floor even when I was trying to be careful. Despite wanting to be eco-friendly, I had to mop up the floor each night with my extra towel or else I’d easily slip going to the bathroom afterwards. Oh and my keycard kept resetting daily so I needed to get it fixed each day. Otherwise, a sufficiently clean place.

The units are not very well noise insulated. One night there were a group of people partying down the hall until 2 am. There’s no easy way to call the front desk so I had to go downstairs to ask the concierge to ask them to be quiet. He did, but they were still pretty loud. Another night there were dogs barking at each other outside until 3 am. The setup of the shower also didn’t make a lot of sense and water pooled all over the floor even when I was trying to be careful. Despite wanting to be eco-friendly, I had to mop up the floor each night with my extra towel or else I’d easily slip going to the bathroom afterwards. Oh and my keycard kept resetting daily so I needed to get it fixed each day. Otherwise, a sufficiently clean place.

10

Will

10 de nov. de 2025

·

Hospedou-se por 1 noite

Comfortable, clean and spacious rooms in a great location.

Comfortable, clean and spacious rooms in a great location.

10

Dawn

14 de fev. de 2025

·

Hospedou-se por 4 noites

A nice surprise! The suite was even larger than we expected. The balcony had 2 glass sliding sets of doors to access it, and a small balcony off the kitchenette area. The beds were comfortable, plenty of hot water, great AC, refrigerator and coffee maker in the room. The pool was great & the garden beautiful! There is a pair of resident peacocks that live in the garden/pool area of the hotel. A male & female that are very calm, but you may hear them in the morning. There is also a school that backs up to the pool area, so if that kind of noise bothers you be sure you do get a room above the pool. We actually enjoyed the peacocks & the noise of children going to school! We did not eat at the restaurant. Sunday morning there was a band & the music was extremely loud. There are many great restaurants nearby, so we never tried the hotel restaurant again. Paseo 60 is 2 blocks away; it has restaurants, breweries, wine bar, shopping and a ADO bus station. Parque Santa Ana is about 8 blocks in the opposite direction. Paseo de Montejo & mansions, museum’s & interesting sights is about 3 blocks away. We would definitely stay again.

A nice surprise! The suite was even larger than we expected. The balcony had 2 glass sliding sets of doors to access it, and a small balcony off the kitchenette area. The beds were comfortable, plenty of hot water, great AC, refrigerator and coffee maker in the room. The pool was great & the garden beautiful! There is a pair of resident peacocks that live in the garden/pool area of the hotel. A male & female that are very calm, but you may hear them in the morning. There is also a school that backs up to the pool area, so if that kind of noise bothers you be sure you do get a room above the pool. We actually enjoyed the peacocks & the noise of children going to school! We did not eat at the restaurant. Sunday morning there was a band & the music was extremely loud. There are many great restaurants nearby, so we never tried the hotel restaurant again. Paseo 60 is 2 blocks away; it has restaurants, breweries, wine bar, shopping and a ADO bus station. Parque Santa Ana is about 8 blocks in the opposite direction. Paseo de Montejo & mansions, museum’s & interesting sights is about 3 blocks away. We would definitely stay again.

8

Olga

8 de set. de 2025

·

Hospedou-se por 3 noites

The place and the people are excellent. The garden is beautiful, and there's parking available. The shampoo and body wash come in large bottles and are not in small disposable containers, which is a plus especially since you're in Mérida, where the heat is intense and you might need to shower up to three times a day. In my opinion, there's a lot of noise because events are held downstairs, and the rooms don't have proper soundproofing.

The place and the people are excellent. The garden is beautiful, and there's parking available. The shampoo and body wash come in large bottles and are not in small disposable containers, which is a plus especially since you're in Mérida, where the heat is intense and you might need to shower up to three times a day. In my opinion, there's a lot of noise because events are held downstairs, and the rooms don't have proper soundproofing.

8

RAUL

18 de mar. de 2025

·

Hospedou-se por 3 noites

Good property. You need to take transportation to beach day. Very bad WIFI. Not able to use my laptop.

Good property. You need to take transportation to beach day. Very bad WIFI. Not able to use my laptop.

8

Jean-Louis

30 de dez. de 2021

·

Hospedou-se por 9 noites

Très bel hôtel, propre, bien placé, personnel aimable, accueillant et serviable. Mais hôtel bruyant sans isolation phonique. On entend les télévisions des chambres voisines, les gens parler et claquer les portes, des enfants crier et courir dans les parties communes…

Très bel hôtel, propre, bien placé, personnel aimable, accueillant et serviable. Mais hôtel bruyant sans isolation phonique. On entend les télévisions des chambres voisines, les gens parler et claquer les portes, des enfants crier et courir dans les parties communes…

6

Leonel

27 de jun. de 2025

·

Hospedou-se por 2 noites

Overall, the hotel is OK. It's in a very convenient location. However, the rooms need better maintenance since our balcony door would not lock, and the towels were very old.

Overall, the hotel is OK. It's in a very convenient location. However, the rooms need better maintenance since our balcony door would not lock, and the towels were very old.

10

Kimberly

19 de fev. de 2025

·

Hospedou-se por 1 noite

Wonderful hotel in a great location - and free parking. The suite was HUGE. Beautiful balcony reminiscent of Merida’s glory days. Breakfast buffet with everything you could imagine.

Wonderful hotel in a great location - and free parking. The suite was HUGE. Beautiful balcony reminiscent of Merida’s glory days. Breakfast buffet with everything you could imagine.

8

Felix

3 de out. de 2024

·

Hospedou-se por 3 noites

Room was great. Sliding door to balcony stuck. Almost imposible for average old people or woman to opened.

Room was great. Sliding door to balcony stuck. Almost imposible for average old people or woman to opened.

8

Paula

6 de jun. de 2025

·

Hospedou-se por 4 noites

The hotel was a great value! Room and balcony were huge! The room was clean and the beds comfortable. The staff was very pleasant. The grounds were lovely. The pool is partially covered, they have peafoul which is fun, a small play area, hammocks and loungers. Parking was easy. The hotel is conveniently located and about a 10 block walk from Plaza Grande. There are other cute areas such as Parque St Lucia even closer. We had two queen size beds, a dining table, a couch, a counter and mini fridge. The bathroom was clean and spacious.There was a sulphur smell that we suspect was the water. We experience the same smell in certain areas of the US also. There is a restaurant onsite. It was pricey for the quality of the food. We suggest eating elsewhere but it is nice in a pinch. The towels were rather scratchy and not plush but we have found that to be common in the region. A note to non-Spanish speaking guests, much of the staff spoke Spanish only. However, the front desk staff spoke English and we communicated with the other staff with their limited English and our limited Spanish.

The hotel was a great value! Room and balcony were huge! The room was clean and the beds comfortable. The staff was very pleasant. The grounds were lovely. The pool is partially covered, they have peafoul which is fun, a small play area, hammocks and loungers. Parking was easy. The hotel is conveniently located and about a 10 block walk from Plaza Grande. There are other cute areas such as Parque St Lucia even closer. We had two queen size beds, a dining table, a couch, a counter and mini fridge. The bathroom was clean and spacious.There was a sulphur smell that we suspect was the water. We experience the same smell in certain areas of the US also. There is a restaurant onsite. It was pricey for the quality of the food. We suggest eating elsewhere but it is nice in a pinch. The towels were rather scratchy and not plush but we have found that to be common in the region. A note to non-Spanish speaking guests, much of the staff spoke Spanish only. However, the front desk staff spoke English and we communicated with the other staff with their limited English and our limited Spanish.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

A equipe é frequentemente descrita como simpática e prestativa, especialmente os carregadores e manobristas. No entanto, o serviço na recepção e no restaurante pode ser inconsistente ou rígido, com relatos de grosseria, comunicação deficiente e confusão sobre inclusões ou chaves extras.

Avaliações dos hóspedes relacionadas

10

Jonathan Donald

16 de nov. de 2025

·

Hospedou-se por 6 noites

Staff was awesome. Room was amazing. I had 2 patio doors to my balcony. Breakfast started my day out great.

Staff was awesome. Room was amazing. I had 2 patio doors to my balcony. Breakfast started my day out great.

6

aurelia

8 de dez. de 2024

·

Hospedou-se por 2 noites

En el restaurante ofrecen desayuno buffete, solo quería tomar un café. Me lo cobraron a 35 pesos lo cuál está bien, el café tibio, después vino el mesero a aclarar que si quería más café debía pagar otro porque no había refill, lo cuál me pareció de muy mal tacto hacia un huésped dado que al restaurante no le significa ningún costo adicional servir un refill de café al huésped durante un desayuno buffet. Deben cuidar más estos detalles porque habla muy mal del servicio y cuidado al huésped. El costo de dejar molesto al cliente por algo que no le significa costo adicional al hotel es perder al cliente y recibir reviews como está que mucha gente leerá.

En el restaurante ofrecen desayuno buffete, solo quería tomar un café. Me lo cobraron a 35 pesos lo cuál está bien, el café tibio, después vino el mesero a aclarar que si quería más café debía pagar otro porque no había refill, lo cuál me pareció de muy mal tacto hacia un huésped dado que al restaurante no le significa ningún costo adicional servir un refill de café al huésped durante un desayuno buffet. Deben cuidar más estos detalles porque habla muy mal del servicio y cuidado al huésped. El costo de dejar molesto al cliente por algo que no le significa costo adicional al hotel es perder al cliente y recibir reviews como está que mucha gente leerá.

6

monica

19 de fev. de 2026

·

Hospedou-se por 5 noites

Room was great, very comfortable beds. We were told our breakfast was included, then after we ate, they said THEY made a mistake & it wasn’t, so we had to pay 500 pesos. The lady at the restaurant was very rude & insisted we pay for their mistake. The gym was under construction so we couldn’t use it. There was always a peacock on the stairs with his $hit all over the stairs.

Room was great, very comfortable beds. We were told our breakfast was included, then after we ate, they said THEY made a mistake & it wasn’t, so we had to pay 500 pesos. The lady at the restaurant was very rude & insisted we pay for their mistake. The gym was under construction so we couldn’t use it. There was always a peacock on the stairs with his $hit all over the stairs.

10

Jorge

7 de fev. de 2023

·

Hospedou-se por 1 noite

Great service, beautiful, clean and well kept Very surprised Will definitely stay here again Worth every penny

Great service, beautiful, clean and well kept Very surprised Will definitely stay here again Worth every penny

10

Judy

27 de out. de 2025

·

Hospedou-se por 2 noites

This was by far the most helpful,and friendliest hotel I have ever stayed at. I took my mom there for her 88th birthday.

This was by far the most helpful,and friendliest hotel I have ever stayed at. I took my mom there for her 88th birthday.

6

Israel

29 de set. de 2025

·

Hospedou-se por 4 noites

El lugar esta muy bien solo la atencion del personal de recepcion poco amables y cerrados al solicitar un poco mas de tiempo al hacer el Check Out. Apesar de que te entregan la habitacion hasta las 15:00 hrs

El lugar esta muy bien solo la atencion del personal de recepcion poco amables y cerrados al solicitar un poco mas de tiempo al hacer el Check Out. Apesar de que te entregan la habitacion hasta las 15:00 hrs

4

Marco

17 de dez. de 2024

·

Hospedou-se por 1 noite

Good price. Due to December Holidays festivities, the hotel is overcrowded with external customers for breakfast celebrations, Hotel staff do not care, not space for and is rude with guesses staying at hotel. Do not stay at this hotel during end of year holidays, as early as 12 Dec.

Good price. Due to December Holidays festivities, the hotel is overcrowded with external customers for breakfast celebrations, Hotel staff do not care, not space for and is rude with guesses staying at hotel. Do not stay at this hotel during end of year holidays, as early as 12 Dec.

10

Gary

1 de mai. de 2024

·

Hospedou-se por 15 noites

Hotel is off main thoroughfares so was quiet. We still had very easy access to Paseo de Montego with an easy two minute walk. Paseo 60 was a short walk away for several excellent restaurants. Hotel itself was immaculate! Very clean top to bottom with a stunning courtyard and pool area. From the gentleman at front door to front desk to the ladies that clean the room, the staff was incredibly helpful and nice. As i am fluent in Spanish, i cannot talk to their level of another language, but while i was in hotel, i meet people from France, Brasil, and Germany there so the place does have a great reputation in other countries. I will stay here again next time i come to Merida. Side note, also ample parking if you drive or rent a car.

Hotel is off main thoroughfares so was quiet. We still had very easy access to Paseo de Montego with an easy two minute walk. Paseo 60 was a short walk away for several excellent restaurants. Hotel itself was immaculate! Very clean top to bottom with a stunning courtyard and pool area. From the gentleman at front door to front desk to the ladies that clean the room, the staff was incredibly helpful and nice. As i am fluent in Spanish, i cannot talk to their level of another language, but while i was in hotel, i meet people from France, Brasil, and Germany there so the place does have a great reputation in other countries. I will stay here again next time i come to Merida. Side note, also ample parking if you drive or rent a car.

2

Ernesto Martinez

29 de abr. de 2024

·

Hospedou-se por 4 noites

Staff need to be more proffesional. and gave only one Key for room . 9 times went to reception for problems with the Key door

Staff need to be more proffesional. and gave only one Key for room . 9 times went to reception for problems with the Key door

6

Samuel

20 de set. de 2025

·

Hospedou-se por 1 noite

El hotel palacio maya, ha ido cambiando ya no es lo que era antes, llevo desde casi 4 años hospedándose aquí y en las últimas par de ocasiones he comprobado que ya es diferente, su personal ha cambiado y ya no son tan amables como solían ser, no hay comunicación entre ellos, aún no dan las 12 y ya te están llamando a tu habitación para pedirte que te salgas, siento que me ha ido decepcionando su servicio del personal, porque la locación la verdad es que es excelente pero su personal cada vez deja más que desear

El hotel palacio maya, ha ido cambiando ya no es lo que era antes, llevo desde casi 4 años hospedándose aquí y en las últimas par de ocasiones he comprobado que ya es diferente, su personal ha cambiado y ya no son tan amables como solían ser, no hay comunicación entre ellos, aún no dan las 12 y ya te están llamando a tu habitación para pedirte que te salgas, siento que me ha ido decepcionando su servicio del personal, porque la locación la verdad es que es excelente pero su personal cada vez deja más que desear

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Base conveniente a algumas quadras do Paseo Montejo, a uma curta distância a pé de restaurantes e atrações. Alguns hóspedes sentiram que o hotel era mais distante do centro histórico do que o esperado.

Avaliações dos hóspedes relacionadas

10

Dulce María

11 de ago. de 2025

·

Hospedou-se por 2 noites

El hotel está en una ubicación excelente, a unas pocas cuadras de Paseo Montejo. El personal excelente y la habitación limpia y cómoda. Comimos en el buffet de la mañana, que es muy variado y de buena calidad. Solo tuvimos un detalle con el baño, ya que la regadera salpicaba mucho y fue difícil regular el agua para que no inundara buena parte del baño. Sin embargo, al día siguiente la mucama nos dejó unas toallas para el piso y con eso resolvimos.

El hotel está en una ubicación excelente, a unas pocas cuadras de Paseo Montejo. El personal excelente y la habitación limpia y cómoda. Comimos en el buffet de la mañana, que es muy variado y de buena calidad. Solo tuvimos un detalle con el baño, ya que la regadera salpicaba mucho y fue difícil regular el agua para que no inundara buena parte del baño. Sin embargo, al día siguiente la mucama nos dejó unas toallas para el piso y con eso resolvimos.

8

Maria Gloria

1 de set. de 2025

·

Hospedou-se por 3 noites

El restaurant es bueno. la amabilidad del personal es muy buena. En la habitacion poco espacio para guardar la ropa. Colgar la ropa es imposible ya que los ganchos no se pueden sacar. En recepcion pedí de favor me cambiaran un billete y me dijeron que no tenian...siendo un hotel deben prestar servicio al cliente y apoyarlo. En recepcion pedi otra tarjeta para entrar a la habitacion ya que eramos 2 personas y tambien me la negaron. Muuy retirado del centro.

El restaurant es bueno. la amabilidad del personal es muy buena. En la habitacion poco espacio para guardar la ropa. Colgar la ropa es imposible ya que los ganchos no se pueden sacar. En recepcion pedí de favor me cambiaran un billete y me dijeron que no tenian...siendo un hotel deben prestar servicio al cliente y apoyarlo. En recepcion pedi otra tarjeta para entrar a la habitacion ya que eramos 2 personas y tambien me la negaron. Muuy retirado del centro.

8

sergio

25 de abr. de 2024

·

Hospedou-se por 6 noites

En general es un buen hotel, limpio, las habitaciones son cómodas, los colchones para mi gusto han perdido algo de firmeza, el buffet en el desayuno está bien a secas, la alberca esta limpia no tiene calefacción pero con el calor que hace no hace falta, pero en la zona de la barra de bebidas nunca había nadie que atendiera. Se llega caminando fácilmente al Paseo Montejo, su estacionamiento es muy conveniente. Recomendaría este hotel como una buena opción para hospedarse en Mérida.

En general es un buen hotel, limpio, las habitaciones son cómodas, los colchones para mi gusto han perdido algo de firmeza, el buffet en el desayuno está bien a secas, la alberca esta limpia no tiene calefacción pero con el calor que hace no hace falta, pero en la zona de la barra de bebidas nunca había nadie que atendiera. Se llega caminando fácilmente al Paseo Montejo, su estacionamiento es muy conveniente. Recomendaría este hotel como una buena opción para hospedarse en Mérida.

10

Isaak

25 de jan. de 2025

·

Hospedou-se por 1 noite

Really great location. Close to the Pase de Montejo. Easy walk to Centro. Great staff very friendly and accommodating.

Really great location. Close to the Pase de Montejo. Easy walk to Centro. Great staff very friendly and accommodating.

10

Peter

14 de mai. de 2023

·

Hospedou-se por 7 noites

We stayed in this hotel for nine weeks and thought it was nice. It’s midsized, meaning not big and anonymous like the Hilton, yet not as small and intimate as some traditional family run hotels in Mexico. The hotel is a two and a half block walk to Montejo, which is a long walkable boulevard filled with restaurants and night spots, and perhaps a kilometer north of the Zocalo. So, it’s central but not in the middle of the crowds. Staff is friendly and prompt.

We stayed in this hotel for nine weeks and thought it was nice. It’s midsized, meaning not big and anonymous like the Hilton, yet not as small and intimate as some traditional family run hotels in Mexico. The hotel is a two and a half block walk to Montejo, which is a long walkable boulevard filled with restaurants and night spots, and perhaps a kilometer north of the Zocalo. So, it’s central but not in the middle of the crowds. Staff is friendly and prompt.

10

Juan

3 de jul. de 2024

·

Hospedou-se por 11 noites

Very pretty hotel and close to centro and paseo montejo

Very pretty hotel and close to centro and paseo montejo

10

Raul

8 de abr. de 2025

·

Hospedou-se por 3 noites

Great Location

Great Location

8

Carlos

11 de set. de 2025

·

Hospedou-se por 1 noite

Too far from centro historico

Too far from centro historico

8

Juan

20 de mar. de 2023

·

Hospedou-se por 5 noites

Faraway from downtown

Faraway from downtown

10

Antonio

3 de mar. de 2025

·

Hospedou-se por 5 noites

Very good hotel, within a walking distance from the Convention Center and Paseo Montejo. Friendly staff with a very good restaurant.

Very good hotel, within a walking distance from the Convention Center and Paseo Montejo. Friendly staff with a very good restaurant.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O buffet de café da manhã é frequentemente elogiado pela variedade. As críticas se concentram no serviço lento ou irregular, comida servida morna, horários ou opções limitados e aglomeração ou prioridade dada a não hóspedes.

Avaliações dos hóspedes relacionadas

6

Ricardo

13 de nov. de 2025

·

Hospedou-se por 3 noites

La recepción a la llegada es cálida, sin embargo hay un olor un poco desagradable a humedad. Las habitaciones están amplias, el mobiliario se encuentra en buen estado, hay cafetera en habitación y resurten los cartuchos y agua, se agradece. La zona de jardín y alberca (fría) esta agradable. Solo desayuné una vez en el hotel, si tienen variedad de platillos tradicionales y típicos de la región, pero a mi gusto no me supo rico, pero es lo normal cuando es bufet

La recepción a la llegada es cálida, sin embargo hay un olor un poco desagradable a humedad. Las habitaciones están amplias, el mobiliario se encuentra en buen estado, hay cafetera en habitación y resurten los cartuchos y agua, se agradece. La zona de jardín y alberca (fría) esta agradable. Solo desayuné una vez en el hotel, si tienen variedad de platillos tradicionales y típicos de la región, pero a mi gusto no me supo rico, pero es lo normal cuando es bufet

10

Edgard

13 de nov. de 2025

·

Hospedou-se por 1 noite

La habitación estaba muy limpia y muy cómoda. El personal muy amable y el desayuno buffet estaba muy rico.

La habitación estaba muy limpia y muy cómoda. El personal muy amable y el desayuno buffet estaba muy rico.

8

DANIEL

7 de abr. de 2023

·

Hospedou-se por 5 noites

La calidad del desayuno fue irregular

La calidad del desayuno fue irregular

6

HECTOR

21 de dez. de 2023

·

Hospedou-se por 5 noites

El restaurante del hotel siempre está reservado , por lo que si llegas a desayunar a la 8 AM, probablemente no te dejen desayunar ahí. además cierra a las 12 pm, solo desayunos buffet.

El restaurante del hotel siempre está reservado , por lo que si llegas a desayunar a la 8 AM, probablemente no te dejen desayunar ahí. además cierra a las 12 pm, solo desayunos buffet.

8

gustavo adolfo villarespe

26 de dez. de 2022

·

Hospedou-se por 19.351 noites

El restaurante del hotel es pésimo en cuanto a servicio y calidad de los alimentos que los sirven fríos

El restaurante del hotel es pésimo en cuanto a servicio y calidad de los alimentos que los sirven fríos

6

GABRIELA BECERRIL

21 de ago. de 2025

·

Hospedou-se por 8 noites

We did not like the service. They do not have enough people to attend the restaurant or bar at the pool. The location is amazing. The gardens are beautiful.

We did not like the service. They do not have enough people to attend the restaurant or bar at the pool. The location is amazing. The gardens are beautiful.

8

Carolyn

12 de mai. de 2024

·

Hospedou-se por 4 noites

The staff was great very helpful. They have a breakfast buffet everyday if you don’t get a table early you will have to leave the hotel for your meal. Overall our stay was good and the area is very walkable, which helped in making our stay more enjoyable.

The staff was great very helpful. They have a breakfast buffet everyday if you don’t get a table early you will have to leave the hotel for your meal. Overall our stay was good and the area is very walkable, which helped in making our stay more enjoyable.

8

SILVIA

9 de set. de 2024

·

Hospedou-se por 1 noite

ESTA BIEN UBICADO Y TIENE BUENAS INSTALACIONES PERO PESIMO SERVICIO DE ALIMENTOS. TAMBIEN REQUERE MANTENIMIENTO YA QUE HAY OLORES DESAGRADABLES EN AREAS COMUNES

ESTA BIEN UBICADO Y TIENE BUENAS INSTALACIONES PERO PESIMO SERVICIO DE ALIMENTOS. TAMBIEN REQUERE MANTENIMIENTO YA QUE HAY OLORES DESAGRADABLES EN AREAS COMUNES

8

gustavo adolfo villarespe

2 de jan. de 2023

·

Hospedou-se por 19.354 noites

Todo está muy bien con excepción del restaurante que no tiene muy buena atención, es tardado y los alimentos no los sirven bien calientes

Todo está muy bien con excepción del restaurante que no tiene muy buena atención, es tardado y los alimentos no los sirven bien calientes

8

robert

14 de jan. de 2026

·

Hospedou-se por 2 noites

Clean, beautiful property. Fabulous breakfast buffet

Clean, beautiful property. Fabulous breakfast buffet

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

Hector Manuel

31 de jul. de 2026

·

Hospedou-se por 1 noite

Excelente ubicacion, ideal para vacacionar o ir de negocios

Excelente ubicacion, ideal para vacacionar o ir de negocios

10

Claudia

29 de jul. de 2026

·

Hospedou-se por 3 noites

Solo la regadera tenía un detalle pero me imagino que es por el tiempo

Solo la regadera tenía un detalle pero me imagino que es por el tiempo

10

Jesús Alfredo

27 de jul. de 2026

·

Hospedou-se por 9 noites

La habitación está muy bien, es justo para el precio que se paga, la limpieza es buena.

La habitación está muy bien, es justo para el precio que se paga, la limpieza es buena.

8

Rebeca

25 de jul. de 2026

·

Hospedou-se por 2 noites

La habitación estaba limpia, el desayuno excelente y el personal del restaurante son muy amables. Solo tuve que pedir otra tarjeta para que el aire quedara prendido, de lo contrario la habitación estaba muy caliente. El baño solo tiene un cancel, por lo que se sale toda el agua, el piso queda empapado y está muy resbaloso. Fue muy estresante ya que llevábamos dos niños.

La habitación estaba limpia, el desayuno excelente y el personal del restaurante son muy amables. Solo tuve que pedir otra tarjeta para que el aire quedara prendido, de lo contrario la habitación estaba muy caliente. El baño solo tiene un cancel, por lo que se sale toda el agua, el piso queda empapado y está muy resbaloso. Fue muy estresante ya que llevábamos dos niños.

4

Julio

24 de jul. de 2026

·

Hospedou-se por 4 noites

No cuenta con television con cable, ademas quitaron las cafeteras de las habitaciones, independientemente de que el estacionamiento se encuentra externo y se debe caminar por la avenida para ingresar al hotel.

No cuenta con television con cable, ademas quitaron las cafeteras de las habitaciones, independientemente de que el estacionamiento se encuentra externo y se debe caminar por la avenida para ingresar al hotel.

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 23:30

Antes de 12:30

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

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As respostas instantâneas de IA são baseadas em informações do hotel

Preços para próximas datas

setembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $66	18 $64	19 $65
20 $65	21 $66	22 $65	23 $65	24 $65	25 $67	26 $67
27 $67	28 $67	29 $68	30 $67

outubro 2026

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Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.