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El Cielo Resort

US$ 308

/noite

Média para setembro

El Cielo Resort - Image 1

El Cielo Resort - Quarto

El Cielo Resort - Quarto

El Cielo Resort - Vista do quarto

El Cielo Resort - Receção

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US$ 308

/noite

Média para setembro

Preços médios mensais

Em El Cielo Resort, o preço por noite é, em média, US$ 220 no mês mais barato (janeiro) e US$ 324 no mês mais caro (maio), com base nos últimos 12 meses.

Preço médio por noite em El Cielo Resort por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 220
fevereiro	US$ 237
março	US$ 265
abril	US$ 293
maio	US$ 324
junho	US$ 280
julho	US$ 268
agosto	US$ 320
setembro	US$ 308
outubro	US$ 307
novembro	US$ 252
dezembro	US$ 232

Mais caro: maio (aprox. US$ 324)

Mais barato: janeiro (aprox. US$ 220)

Sobre este alojamento

Há várias opções de lazer e entretenimento ao seu dispor, incluindo uma adega, uma piscina exterior e uma sala de fitness. As facilidades adicionais incluem serviços de concierge, serviços para casamentos e uma área para piqueniques.

Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Serviço de quartos
Serviço de estacionamento

Localização

Carretera Guadalupe- El Tigre, K.M 7.5 P 118, Valle de Guadalupe, Baja California, Valle de Guadalupe, Estado da Baixa Califórnia, México

Vinos Bibayoff (1.2 milhas)

Las Nubes Bodegas y Viñedos (1.9 milhas)

Ejidal El Porvenir Park (2 milhas)

Capela de Nossa Senhora de Guadalupe (2.1 milhas)

Vena Cava Vinícola (2.4 milhas)

Adobe Guadalupe (2.8 milhas)

Mais informações sobre a localização

Opções de quartos

10

Suite Júnior, 2 camas queen-size

Detalhes do quarto

2 Camas De Casal Grandes

Dormidas 4

473 ft²

Varanda ou Terraço

Ar condicionado

Aquecimento

Sala de estar separada

12

Suite Júnior, 1 cama king-size e sofá-cama

Detalhes do quarto

1 Cama De Casal Extragrande

e

1 Sofá-Cama

Dormidas 4

479 ft²

Varanda ou Terraço

Ar condicionado

Aquecimento

Sala de estar separada

24

Master Suite

Detalhes do quarto

1 Cama De Casal Extragrande

e

1 Sofá-Cama

Dormidas 4

1052 ft²

Varanda ou Terraço

Área de refeições separada

Ar condicionado

Aquecimento

Cozinha

Banheira de hidromassagem privada

Lareira

24

Residence

Detalhes do quarto

2 Camas De Casal Extragrandes

,

2 Camas De Casal

,

2 Sofás-Cama

e

1 Sofá-Cama

Dormidas 4

2669 ft²

Varanda ou Terraço

Área de refeições separada

Ar condicionado

Aquecimento

Cozinha

Banheira de hidromassagem privada

Lareira

Avaliações dos hóspedes

8.9

Fabuloso

Com base em 1.004 avaliações verificadas

O que pensam os hóspedes

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

No El Cielo Resort, os viajantes destacam consistentemente a bela localização no vinhedo, as vilas espaçosas e modernas e a equipe especialmente amigável e atenciosa, embora também mencionem alguns pontos negativos, como estradas de terra poeirentas, uma área extensa e algumas inconsistências ocasionais na manutenção ou no serviço.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

O que pensam os hóspedes

No El Cielo Resort, os viajantes destacam consistentemente a bela localização no vinhedo, as vilas espaçosas e modernas e a equipe especialmente amigável e atenciosa, embora também mencionem alguns pontos negativos, como estradas de terra poeirentas, uma área extensa e algumas inconsistências ocasionais na manutenção ou no serviço.

Muitos apreciam a sensação de segurança e as experiências na vinícola no local, incluindo degustações e passeios. A limpeza é frequentemente elogiada, embora várias avaliações mencionem odores de esgoto, poeira das estradas não pavimentadas, insetos e limpeza ou manutenção irregulares. As instalações recebem avaliações mistas: a área da piscina e os assentos parecem limitados e a academia é pequena e quente; a refeição varia de muito boa a lenta ou média, e alguns acharam os preços e taxas altos. Espere uma base relaxante no vale com quartos confortáveis e espaçosos.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

A vinícola no local, a piscina, os traslados internos e os terrenos bem cuidados se destacam. Vários hóspedes observam que a área da piscina e os assentos são limitados, a academia é pequena e quente com alguns problemas de equipamento e as estradas de terra criam poeira e caminhadas ou passeios mais longos.

Avaliações dos hóspedes relacionadas

10

Susana

20 de jul. de 2025

·

A estadia foi de 2 noites

El área de la alberca muy choco para lo grande del hotel, hace falta una alberca grande, jacuzzii, área de juegos para niños ya que vi muchas familias

El área de la alberca muy choco para lo grande del hotel, hace falta una alberca grande, jacuzzii, área de juegos para niños ya que vi muchas familias

8

Jorge

4 de mar. de 2025

·

A estadia foi de 2 noites

This property is great for families or couples. However, there’s a lot of dust because the street is all ground. The main restaurant takes too long to serve, and the staff forgets to bring what we request. Overall, they take too much time. Gym needs an upgrade super small and Some of the machines don’t work well. I’m very disappointed with the Gym and the top restaurant service for taking to long.

This property is great for families or couples. However, there’s a lot of dust because the street is all ground. The main restaurant takes too long to serve, and the staff forgets to bring what we request. Overall, they take too much time. Gym needs an upgrade super small and Some of the machines don’t work well. I’m very disappointed with the Gym and the top restaurant service for taking to long.

8

Angelica

5 de jul. de 2023

·

A estadia foi de 3 noites

Beautiful resort! Very clean and relaxing. Staff is friendly and helpful. Dining options are limited, especially for the kids. We stayed in a master suite with a kitchen, but the kitchen is not fully stocked (no pots or pans), and therefore we were unable to cook. Pool seating is limited. We tried to go to the pool on 3 separate ocasions, but no seating was avaialble.

Beautiful resort! Very clean and relaxing. Staff is friendly and helpful. Dining options are limited, especially for the kids. We stayed in a master suite with a kitchen, but the kitchen is not fully stocked (no pots or pans), and therefore we were unable to cook. Pool seating is limited. We tried to go to the pool on 3 separate ocasions, but no seating was avaialble.

10

charity

6 de ago. de 2025

·

A estadia foi de 1 noite

We stayed one night for a birthday celebration. Rooms were clean and spacious, bed was comfortable. The customer service was excellent! Glass of wine and lavender washcloths upon arrival were a nice touch. Enjoyed both the winery and the restaurant on site. The pool was nice with ample umbrellas and towels. The gym was okay; plenty of equipment and free weights but no fan or a/c in the building which made the workout a bit uncomfortable but they did have towels and water available.

We stayed one night for a birthday celebration. Rooms were clean and spacious, bed was comfortable. The customer service was excellent! Glass of wine and lavender washcloths upon arrival were a nice touch. Enjoyed both the winery and the restaurant on site. The pool was nice with ample umbrellas and towels. The gym was okay; plenty of equipment and free weights but no fan or a/c in the building which made the workout a bit uncomfortable but they did have towels and water available.

10

Jose

20 de abr. de 2025

·

A estadia foi de 2 noites

Property was beautiful well maintain, rooms were clean, spacious and great amenities. The staff was friendly ans helpful. They offer free shuttle to restaurant and wine tour. We were there's for 3 days and we can't wait to go back. My wife was very impressed.

Property was beautiful well maintain, rooms were clean, spacious and great amenities. The staff was friendly ans helpful. They offer free shuttle to restaurant and wine tour. We were there's for 3 days and we can't wait to go back. My wife was very impressed.

10

Mariamne Tzetzangari Valdes

1 de jun. de 2025

·

A estadia foi de 3 noites

We had a great stay! The wine tour and tasting was incredible, will definitely go back!

We had a great stay! The wine tour and tasting was incredible, will definitely go back!

10

Evelyn

23 de jun. de 2025

·

A estadia foi de 2 noites

The staff and facilities are great. I unfortunately did not get to enjoy the food. The roads on the property are dirt so expect some dust and try to avoid open toe shoes. Such a relaxing and comfortable stay.

The staff and facilities are great. I unfortunately did not get to enjoy the food. The roads on the property are dirt so expect some dust and try to avoid open toe shoes. Such a relaxing and comfortable stay.

10

Kevin

9 de jul. de 2023

·

A estadia foi de 5 noites

They need to expand the pool deck area with many more lounge chairs. Only 4 lounge chairs available for the entire resort. Add more concrete and extend the pool deck all the way to the main road. The food and service were fantastic. Very safe and a beautiful centrally located resort for wine tasting and all the wonderful restaurants.

They need to expand the pool deck area with many more lounge chairs. Only 4 lounge chairs available for the entire resort. Add more concrete and extend the pool deck all the way to the main road. The food and service were fantastic. Very safe and a beautiful centrally located resort for wine tasting and all the wonderful restaurants.

10

Brenda

28 de jun. de 2024

·

A estadia foi de 2 noites

Very beautiful, super friendly staff, the facilities are very clean. They transport you to your room and to the restaurants. Felt very safe. Will definitely return.

Very beautiful, super friendly staff, the facilities are very clean. They transport you to your room and to the restaurants. Felt very safe. Will definitely return.

8

Constantino

25 de nov. de 2024

·

A estadia foi de 1 noite

Muy bien Pero hay que entender que son villas Ósea casa con 3 cuartos ! Las amenidades están caminando O Hay que tomar un carrito para que te lleven al restaurante

Muy bien Pero hay que entender que son villas Ósea casa con 3 cuartos ! Las amenidades están caminando O Hay que tomar un carrito para que te lleven al restaurante

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

Muitas avaliações descrevem quartos limpos e jardins bem cuidados, mas problemas recorrentes incluem poeira de estradas não pavimentadas, odores ou problemas de drenagem no banheiro, insetos ou teias de aranha e limpeza ou manutenção aprofundada irregular.

Avaliações dos hóspedes relacionadas

8

Lindoro

9 de ago. de 2025

·

A estadia foi de 3 noites

La limpieza muy deficiente: había una uña en el piso y tuvimos que hablar en dos ocasiones para que limpiaran adecuadamente; dejaron un pad Desmaquillante que por error dejamos fuera del bote de basura, fue evidente que no limpiaban bien. No hay business center. Alejandra de recepción muy amable, educada y servicial, muy agradable hacer check in y check out con ella.

La limpieza muy deficiente: había una uña en el piso y tuvimos que hablar en dos ocasiones para que limpiaran adecuadamente; dejaron un pad Desmaquillante que por error dejamos fuera del bote de basura, fue evidente que no limpiaban bien. No hay business center. Alejandra de recepción muy amable, educada y servicial, muy agradable hacer check in y check out con ella.

2

Ana

13 de jul. de 2024

·

A estadia foi de 1 noite

First off, if you want to be woken up early in the morning with tons of noise and loud workers, be my guest and stay here! Also, if you like to look at the ceiling in the middle of the night and worry about spiders crawling on your face, this is your place!

First off, if you want to be woken up early in the morning with tons of noise and loud workers, be my guest and stay here! Also, if you like to look at the ceiling in the middle of the night and worry about spiders crawling on your face, this is your place!

10

Walter

1 de dez. de 2025

·

A estadia foi de 2 noites

First time at El Cielo, and we were so glad we decided to stay there. The service we received was top level. We have visited Valley de Guadalupe several times, but this is the first time we experience this level of excellence. The room is nicely decorated, well kept, and very clean. I definitely recommend this resort, and we look forward to staying there again.

First time at El Cielo, and we were so glad we decided to stay there. The service we received was top level. We have visited Valley de Guadalupe several times, but this is the first time we experience this level of excellence. The room is nicely decorated, well kept, and very clean. I definitely recommend this resort, and we look forward to staying there again.

2

Magali

15 de out. de 2025

·

A estadia foi de 2 noites

Not Luxury at All – Total Waste of Money I booked this hotel through Expedia expecting a luxury experience, but it was anything but. The room was part of new construction, but the quality was shockingly poor — sloppy finishes, grout residue everywhere, and a generally unfinished feel. It looked like no one bothered to do a final clean after construction. The cleanliness was unacceptable. I found makeup residue on the vanity from a previous guest, dirty windows, and linens that didn’t seem fresh. Several surfaces were clearly not cleaned properly — definitely not the standard you'd expect from a “luxury” hotel. Service was just as disappointing. Despite visiting in low season with the hotel nearly empty, the management refused to accommodate a late checkout or room change. They blamed an “event,” but a staff member later admitted there was no such event happening. It felt dishonest and unprofessional. This hotel is all about appearances and false advertising. Definitely not worth the high price. I would not stay here again and strongly recommend others look elsewhere.

Not Luxury at All – Total Waste of Money I booked this hotel through Expedia expecting a luxury experience, but it was anything but. The room was part of new construction, but the quality was shockingly poor — sloppy finishes, grout residue everywhere, and a generally unfinished feel. It looked like no one bothered to do a final clean after construction. The cleanliness was unacceptable. I found makeup residue on the vanity from a previous guest, dirty windows, and linens that didn’t seem fresh. Several surfaces were clearly not cleaned properly — definitely not the standard you'd expect from a “luxury” hotel. Service was just as disappointing. Despite visiting in low season with the hotel nearly empty, the management refused to accommodate a late checkout or room change. They blamed an “event,” but a staff member later admitted there was no such event happening. It felt dishonest and unprofessional. This hotel is all about appearances and false advertising. Definitely not worth the high price. I would not stay here again and strongly recommend others look elsewhere.

6

Jose

25 de jul. de 2024

·

A estadia foi de 1 noite

room had spiders webs on the ceiling floors were dirty

room had spiders webs on the ceiling floors were dirty

10

Thomas

11 de nov. de 2025

·

A estadia foi de 2 noites

It was a beautiful setting and our rooms for the different family members for a wedding were very clean and roomy. Thank you Expedia & El Cielo for the bottle of wine left for us complimentary.

It was a beautiful setting and our rooms for the different family members for a wedding were very clean and roomy. Thank you Expedia & El Cielo for the bottle of wine left for us complimentary.

10

Martín

7 de nov. de 2025

·

A estadia foi de 2 noites

La habitación muy limpia y el servicio excelente!! Un gran lugar para visitar.

La habitación muy limpia y el servicio excelente!! Un gran lugar para visitar.

10

Luis A.

10 de jun. de 2025

·

A estadia foi de 3 noites

Realmente nos fue bien porque se disfruta mucho las instalaciones perooooo, revisen el olor a drenaje del baño porque esto es muy desagradable y aparte se llena de agua donde nos bañamos, todo es muy padre y agradable como para tener estos desagradables detalles, el resto fue excelente

Realmente nos fue bien porque se disfruta mucho las instalaciones perooooo, revisen el olor a drenaje del baño porque esto es muy desagradable y aparte se llena de agua donde nos bañamos, todo es muy padre y agradable como para tener estos desagradables detalles, el resto fue excelente

2

Ana

12 de jul. de 2024

·

A estadia foi de 1 noite

First off, if you want to be woken up early in the morning with tons of noise and loud workers, be my guest and stay here! Also, if you like to look at the ceiling in the middle of the night and worry about spiders crawling on your face, this is your place! For over 500 dollars a night, this place screams haunted house vibes, a fun stay for the lovers of filth.

First off, if you want to be woken up early in the morning with tons of noise and loud workers, be my guest and stay here! Also, if you like to look at the ceiling in the middle of the night and worry about spiders crawling on your face, this is your place! For over 500 dollars a night, this place screams haunted house vibes, a fun stay for the lovers of filth.

8

Isabel

29 de dez. de 2024

·

A estadia foi de 4 noites

Deberían de tener las habitaciones más limpias, mucho polvo en general, lámpara de comedor con telarañas, suitchs de encendidos de luces sucios, me toco limpiarlos; alfombras se veían sucias. Algunas partes del tapiz de la recámara no estoy segura si eran hongos pero se requiere cambio de papel tapiz o poner atención a los detalles. Siendo una Máster Suite, esperaba mejor atención en los detalles de limpieza y espacios limpios.

Deberían de tener las habitaciones más limpias, mucho polvo en general, lámpara de comedor con telarañas, suitchs de encendidos de luces sucios, me toco limpiarlos; alfombras se veían sucias. Algunas partes del tapiz de la recámara no estoy segura si eran hongos pero se requiere cambio de papel tapiz o poner atención a los detalles. Siendo una Máster Suite, esperaba mejor atención en los detalles de limpieza y espacios limpios.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Vilas e suítes espaçosas e modernas geralmente possuem varandas ou terraços com vista para o vinhedo ou para o lago e, em geral, são confortáveis. Alguns hóspedes relatam roupas de cama macias ou irregulares, ruído ocasional de equipamentos ou funcionários que chegam cedo e irregularidades na temperatura ou na água quente.

Avaliações dos hóspedes relacionadas

4

Alina Irma

14 de fev. de 2023

·

A estadia foi de 2 noites

They need to get better heaters we were so cold Both nights stayed very uncomfortable and sos not accommodate us when we told Them it was very cold

They need to get better heaters we were so cold Both nights stayed very uncomfortable and sos not accommodate us when we told Them it was very cold

10

Marcos

14 de ago. de 2025

·

A estadia foi de 1 noite

The property is beautifully well kept, if you’re looking for something more than just a place to stay this is it. The rooms are modern & very clean, with all the amenities you need. Outside they have pool or if a casual walk is your thing, you can walk around the property. They have two restaurants on the property, Latitude has nice views of mountains and vineyards if siting outside, unfortunately we didn’t have time to visit the other one. Their staff is very friendly and professional, upon check in they greet you with a glass of wine which is a nice touch. We order room service, both the chilaquiles and French toast was very good and fresh. I would definitely be coming back.

The property is beautifully well kept, if you’re looking for something more than just a place to stay this is it. The rooms are modern & very clean, with all the amenities you need. Outside they have pool or if a casual walk is your thing, you can walk around the property. They have two restaurants on the property, Latitude has nice views of mountains and vineyards if siting outside, unfortunately we didn’t have time to visit the other one. Their staff is very friendly and professional, upon check in they greet you with a glass of wine which is a nice touch. We order room service, both the chilaquiles and French toast was very good and fresh. I would definitely be coming back.

2

Francelia

8 de out. de 2023

·

A estadia foi de 1 noite

Very disappointing stay at Cielo. Booked a junior suite and called before we arrived at 7:30pm to inquire about the pool and hot tub. Receptionist said pool closed at 8pm so we asked about the hot tub. Receptioinst said we had to upgrade for a private hot tub. Turned out the hot tub was a bathtub with jets. Doesn't make sense for a $280 price increase. What are they thinking. Too tired to argue so we let it go. Sofa bed was thin and incredibly uncomfortable. Not what you would expect from a luxury resort. Ended up removing the thin mattress and putting it on the floor. Luxury resort? Room was dirty with stains on the furniture, dusty floors and a hair tie left on the shower window sill. How well were the rooms cleaned? Service was mediocre at best. Receptioinst should have been transparent about the bathtub with jets and not having hot tub on the premises. Front desk clerk barely made eye contact during check out. Not the type of service one would expect from a luxury resort.

Very disappointing stay at Cielo. Booked a junior suite and called before we arrived at 7:30pm to inquire about the pool and hot tub. Receptionist said pool closed at 8pm so we asked about the hot tub. Receptioinst said we had to upgrade for a private hot tub. Turned out the hot tub was a bathtub with jets. Doesn't make sense for a $280 price increase. What are they thinking. Too tired to argue so we let it go. Sofa bed was thin and incredibly uncomfortable. Not what you would expect from a luxury resort. Ended up removing the thin mattress and putting it on the floor. Luxury resort? Room was dirty with stains on the furniture, dusty floors and a hair tie left on the shower window sill. How well were the rooms cleaned? Service was mediocre at best. Receptioinst should have been transparent about the bathtub with jets and not having hot tub on the premises. Front desk clerk barely made eye contact during check out. Not the type of service one would expect from a luxury resort.

10

Braulio

19 de jan. de 2025

·

A estadia foi de 1 noite

Los baños de los cuartos extremadamente fríos

Los baños de los cuartos extremadamente fríos

10

charity

6 de ago. de 2025

·

A estadia foi de 1 noite

We stayed one night for a birthday celebration. Rooms were clean and spacious, bed was comfortable. The customer service was excellent! Glass of wine and lavender washcloths upon arrival were a nice touch. Enjoyed both the winery and the restaurant on site. The pool was nice with ample umbrellas and towels. The gym was okay; plenty of equipment and free weights but no fan or a/c in the building which made the workout a bit uncomfortable but they did have towels and water available.

We stayed one night for a birthday celebration. Rooms were clean and spacious, bed was comfortable. The customer service was excellent! Glass of wine and lavender washcloths upon arrival were a nice touch. Enjoyed both the winery and the restaurant on site. The pool was nice with ample umbrellas and towels. The gym was okay; plenty of equipment and free weights but no fan or a/c in the building which made the workout a bit uncomfortable but they did have towels and water available.

6

Martha Leticia

13 de mai. de 2024

·

A estadia foi de 3 noites

Las instalaciones son muy bonitas, las almohadas en la habitación no eran cómodas, demasiado blandas y se hacían bolas. Desayunamos en dos ocasiones en el restaurante y la comida se sirvió fría. El segundo día además, los frijoles estaban bastante malos lo q le hicimos saber al mesero.

Las instalaciones son muy bonitas, las almohadas en la habitación no eran cómodas, demasiado blandas y se hacían bolas. Desayunamos en dos ocasiones en el restaurante y la comida se sirvió fría. El segundo día además, los frijoles estaban bastante malos lo q le hicimos saber al mesero.

10

ricardo

18 de nov. de 2025

·

A estadia foi de 3 noites

Habitaciones de excelente tamaño y vista espectacular

Habitaciones de excelente tamaño y vista espectacular

8

Cesar

30 de mar. de 2024

·

A estadia foi de 3 noites

Very spacious room with great views

Very spacious room with great views

10

Victor

23 de abr. de 2025

·

A estadia foi de 1 noite

Beautiful place. Noisy equipment outside that was vibrating all night. An AC compressor or something similar

Beautiful place. Noisy equipment outside that was vibrating all night. An AC compressor or something similar

8

Griselda Jenisse Paz

27 de fev. de 2024

·

A estadia foi de 3 noites

The matresses weren't confortable, being too soft. The doors tend to vibrate everytime someone else in the other rooms opens o closes their doors. We actually thought somebody was entering our room in a pair of ocations.also it seems that the personal doesn't communicate with each other, I receive a call offering to clean my room when it was already cleaned. Some of the people in my group received cookies at the entrance, others had an upgrade in room category and my room didn't receive cookies nor water the first day...it was a little bit incoherent. The service in the restaurant and the transportation was great.

The matresses weren't confortable, being too soft. The doors tend to vibrate everytime someone else in the other rooms opens o closes their doors. We actually thought somebody was entering our room in a pair of ocations.also it seems that the personal doesn't communicate with each other, I receive a call offering to clean my room when it was already cleaned. Some of the people in my group received cookies at the entrance, others had an upgrade in room category and my room didn't receive cookies nor water the first day...it was a little bit incoherent. The service in the restaurant and the transportation was great.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

O serviço é amplamente elogiado por ser amigável, acolhedor e atencioso, com toques atenciosos e assistência útil. No entanto, várias avaliações mencionam serviço lento ou irregular no restaurante, rudeza ou falta de comunicação ocasional e problemas com contas ou reembolsos.

Avaliações dos hóspedes relacionadas

10

Alfredo

16 de mai. de 2025

·

A estadia foi de 2 noites

Excelent service

Excelent service

10

Lauro

22 de mar. de 2025

·

A estadia foi de 1 noite

As soon as you go into the property, you are treated like a king amazing customer service. I will definitely return to this place.

As soon as you go into the property, you are treated like a king amazing customer service. I will definitely return to this place.

2

Magali

15 de out. de 2025

·

A estadia foi de 2 noites

Not Luxury at All – Total Waste of Money I booked this hotel through Expedia expecting a luxury experience, but it was anything but. The room was part of new construction, but the quality was shockingly poor — sloppy finishes, grout residue everywhere, and a generally unfinished feel. It looked like no one bothered to do a final clean after construction. The cleanliness was unacceptable. I found makeup residue on the vanity from a previous guest, dirty windows, and linens that didn’t seem fresh. Several surfaces were clearly not cleaned properly — definitely not the standard you'd expect from a “luxury” hotel. Service was just as disappointing. Despite visiting in low season with the hotel nearly empty, the management refused to accommodate a late checkout or room change. They blamed an “event,” but a staff member later admitted there was no such event happening. It felt dishonest and unprofessional. This hotel is all about appearances and false advertising. Definitely not worth the high price. I would not stay here again and strongly recommend others look elsewhere.

Not Luxury at All – Total Waste of Money I booked this hotel through Expedia expecting a luxury experience, but it was anything but. The room was part of new construction, but the quality was shockingly poor — sloppy finishes, grout residue everywhere, and a generally unfinished feel. It looked like no one bothered to do a final clean after construction. The cleanliness was unacceptable. I found makeup residue on the vanity from a previous guest, dirty windows, and linens that didn’t seem fresh. Several surfaces were clearly not cleaned properly — definitely not the standard you'd expect from a “luxury” hotel. Service was just as disappointing. Despite visiting in low season with the hotel nearly empty, the management refused to accommodate a late checkout or room change. They blamed an “event,” but a staff member later admitted there was no such event happening. It felt dishonest and unprofessional. This hotel is all about appearances and false advertising. Definitely not worth the high price. I would not stay here again and strongly recommend others look elsewhere.

8

Teresa

25 de mai. de 2023

·

A estadia foi de 4 noites

Property was great! Service unfortunately lacks organization. Transportation representative lacks professionalism, was rude and didn't take responsibility when he overcharged us, and in fact still owes a refund. We were also overcharged at the restaurant, therefore lack of communication within hotel. Highly recommend staff be trained on how NOT to be rude to guests. We traveled very far to be treated disrespectful.

Property was great! Service unfortunately lacks organization. Transportation representative lacks professionalism, was rude and didn't take responsibility when he overcharged us, and in fact still owes a refund. We were also overcharged at the restaurant, therefore lack of communication within hotel. Highly recommend staff be trained on how NOT to be rude to guests. We traveled very far to be treated disrespectful.

10

LUZ

20 de jul. de 2025

·

A estadia foi de 2 noites

Exceptional experience! The resort’s ground were beautiful. The staff was friendly and welcoming.

Exceptional experience! The resort’s ground were beautiful. The staff was friendly and welcoming.

6

Fanny

28 de dez. de 2023

·

A estadia foi de 2 noites

Property is beautiful. Service at the restaurant was not good.

Property is beautiful. Service at the restaurant was not good.

10

Jose

20 de abr. de 2025

·

A estadia foi de 2 noites

Property was beautiful well maintain, rooms were clean, spacious and great amenities. The staff was friendly ans helpful. They offer free shuttle to restaurant and wine tour. We were there's for 3 days and we can't wait to go back. My wife was very impressed.

Property was beautiful well maintain, rooms were clean, spacious and great amenities. The staff was friendly ans helpful. They offer free shuttle to restaurant and wine tour. We were there's for 3 days and we can't wait to go back. My wife was very impressed.

10

Alex

8 de nov. de 2025

·

A estadia foi de 2 noites

Padrísimo todo. Alex de recepción fue muy amable, nos dio miles de recomendaciones y un upgrade. El hotel está perfecto y precioso. Regresaría 100%

Padrísimo todo. Alex de recepción fue muy amable, nos dio miles de recomendaciones y un upgrade. El hotel está perfecto y precioso. Regresaría 100%

10

Juan

30 de nov. de 2025

·

A estadia foi de 2 noites

Staff are very friendly and helpful.

Staff are very friendly and helpful.

2

Mauricio

26 de mai. de 2025

·

A estadia foi de 4 noites

TERRIBLE EXPERIENCE ! The hotel mistakenly charged to my credit card the rooms of two other couples that where in my same party. Since march, I have been trying to get the refund of usd 1,600 to my credit card and they just don't do it. I wouldn't recommend the hotel. Staff is under qualified.

TERRIBLE EXPERIENCE ! The hotel mistakenly charged to my credit card the rooms of two other couples that where in my same party. Since march, I have been trying to get the refund of usd 1,600 to my credit card and they just don't do it. I wouldn't recommend the hotel. Staff is under qualified.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

Localizado no Valle de Guadalupe, o resort oferece arredores tranquilos e pitorescos e um ambiente seguro, sendo conveniente para muitos explorarem as vinícolas e restaurantes próximos. Estradas internas e externas não pavimentadas adicionam poeira e as distâncias exigem traslados ou caminhadas.

Avaliações dos hóspedes relacionadas

10

Jahayra

27 de mai. de 2025

·

A estadia foi de 1 noite

Very beautiful resort. Quiet and peaceful. It is also very safe. They have guards at the gate checking who enters and leave. Great resort.

Very beautiful resort. Quiet and peaceful. It is also very safe. They have guards at the gate checking who enters and leave. Great resort.

10

Jesus

14 de jan. de 2024

·

A estadia foi de 1 noite

Great installations, the room was excellent. The personal friendly. Need work on the street.

Great installations, the room was excellent. The personal friendly. Need work on the street.

10

Denny

23 de abr. de 2023

·

A estadia foi de 2 noites

Awesome place, conveniently located, beautiful views, and great staff.

Awesome place, conveniently located, beautiful views, and great staff.

10

PATRICK

19 de dez. de 2023

·

A estadia foi de 2 noites

Beautiful resort located very centrally in the valle.

Beautiful resort located very centrally in the valle.

10

Ailyn

13 de ago. de 2025

·

A estadia foi de 2 noites

Perfect location

Perfect location

10

Jose Luis

7 de set. de 2025

·

A estadia foi de 5 noites

La propiedad es muy bonita, mucha naturaleza. Muy privado, tranquilo y seguro

La propiedad es muy bonita, mucha naturaleza. Muy privado, tranquilo y seguro

10

Nvart

29 de set. de 2025

·

A estadia foi de 3 noites

Beautiful resort, very relaxing with breath taking vineyard and lake views.

Beautiful resort, very relaxing with breath taking vineyard and lake views.

10

Evelyn

23 de jun. de 2025

·

A estadia foi de 2 noites

The staff and facilities are great. I unfortunately did not get to enjoy the food. The roads on the property are dirt so expect some dust and try to avoid open toe shoes. Such a relaxing and comfortable stay.

The staff and facilities are great. I unfortunately did not get to enjoy the food. The roads on the property are dirt so expect some dust and try to avoid open toe shoes. Such a relaxing and comfortable stay.

10

Adriana Paola

25 de fev. de 2025

·

A estadia foi de 2 noites

Lugar muy tranquilo para ir a descansar y desconectarse

Lugar muy tranquilo para ir a descansar y desconectarse

10

David

1 de mai. de 2024

·

A estadia foi de 2 noites

Streets outside the property are not maintained well.

Streets outside the property are not maintained well.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

Muitos hóspedes apreciaram o café da manhã e os restaurantes no local, bem como os vinhos e as degustações. Outros relatam um serviço lento ou irregular, variedade limitada ou pratos médios, cobranças excessivas ocasionais e preços que parecem altos.

Avaliações dos hóspedes relacionadas

10

Brenda c De

28 de abr. de 2025

·

A estadia foi de 1 noite

Beautiful Villas with a espectacular views. Breakfast at Polaris restaurant was delicious

Beautiful Villas with a espectacular views. Breakfast at Polaris restaurant was delicious

10

ROMAN

16 de nov. de 2023

·

A estadia foi de 3 noites

Fascinante entorno el del hotel. La atencion del personal es muy buena. Se respira seguridad y buen trato. El desayuno espectacular.

Fascinante entorno el del hotel. La atencion del personal es muy buena. Se respira seguridad y buen trato. El desayuno espectacular.

10

GERARDO AMADO

21 de ago. de 2025

·

A estadia foi de 2 noites

Las villas increíbles! Pero no la comida ni el desayuno nos gustó. Falta más capacitación al personal de restaurantes.

Las villas increíbles! Pero no la comida ni el desayuno nos gustó. Falta más capacitación al personal de restaurantes.

8

Jorge

4 de mar. de 2025

·

A estadia foi de 2 noites

This property is great for families or couples. However, there’s a lot of dust because the street is all ground. The main restaurant takes too long to serve, and the staff forgets to bring what we request. Overall, they take too much time. Gym needs an upgrade super small and Some of the machines don’t work well. I’m very disappointed with the Gym and the top restaurant service for taking to long.

This property is great for families or couples. However, there’s a lot of dust because the street is all ground. The main restaurant takes too long to serve, and the staff forgets to bring what we request. Overall, they take too much time. Gym needs an upgrade super small and Some of the machines don’t work well. I’m very disappointed with the Gym and the top restaurant service for taking to long.

10

Maria Clara

3 de jun. de 2025

·

A estadia foi de 1 noite

That’s an awesome hotel. The wines are amazing, also the breakfast too! I really recommend

That’s an awesome hotel. The wines are amazing, also the breakfast too! I really recommend

6

Martha Leticia

13 de mai. de 2024

·

A estadia foi de 3 noites

Las instalaciones son muy bonitas, las almohadas en la habitación no eran cómodas, demasiado blandas y se hacían bolas. Desayunamos en dos ocasiones en el restaurante y la comida se sirvió fría. El segundo día además, los frijoles estaban bastante malos lo q le hicimos saber al mesero.

Las instalaciones son muy bonitas, las almohadas en la habitación no eran cómodas, demasiado blandas y se hacían bolas. Desayunamos en dos ocasiones en el restaurante y la comida se sirvió fría. El segundo día además, los frijoles estaban bastante malos lo q le hicimos saber al mesero.

8

Dov

20 de jun. de 2025

·

A estadia foi de 2 noites

Great property, very beautiful and safe. The food is not great in either restaurant and they need better transportation from main lobby to rooms.

Great property, very beautiful and safe. The food is not great in either restaurant and they need better transportation from main lobby to rooms.

10

Mariamne Tzetzangari Valdes

1 de jun. de 2025

·

A estadia foi de 3 noites

We had a great stay! The wine tour and tasting was incredible, will definitely go back!

We had a great stay! The wine tour and tasting was incredible, will definitely go back!

10

Rachel

5 de fev. de 2024

·

A estadia foi de 2 noites

An absolutely beautiful property - gorgeous, modern, well-appointed charming and quiet. The service was excellent, and there were many nice touches. Highly recommend this for a luxurious stay in the Valle.

An absolutely beautiful property - gorgeous, modern, well-appointed charming and quiet. The service was excellent, and there were many nice touches. Highly recommend this for a luxurious stay in the Valle.

10

Edith

21 de ago. de 2025

·

A estadia foi de 4 noites

El hotel está muy bonito, el desayuno buffette deja mucho que desear.

El hotel está muy bonito, el desayuno buffette deja mucho que desear.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

10

Raul Soto Torres

18 de ago. de 2024

·

A estadia foi de 3 noites

Excelente

Excelente

10

pedro m

14 de ago. de 2023

·

A estadia foi de 3 noites

Todo excelente!

Todo excelente!

10

HANSEL ULISES

14 de fev. de 2022

·

A estadia foi de 2 noites

Excelente

Excelente

10

Ilse

há 3 semanas

·

A estadia foi de 3 noites

Excellent service and beautiful place, the restaurant staff was an absolute gem also. Too great care of us. The wines at the taste rooms were delicious. If I ever had the desire to come back to Valle I would stay here no doubt but I have no desire to return with the messed up roads leading to this beautiful hotel.

Excellent service and beautiful place, the restaurant staff was an absolute gem also. Too great care of us. The wines at the taste rooms were delicious. If I ever had the desire to come back to Valle I would stay here no doubt but I have no desire to return with the messed up roads leading to this beautiful hotel.

8

Maria

13 de ago. de 2026

·

A estadia foi de 3 noites

My stay was disappointing due to the service at the front desk. I did not feel welcomed, as the receptionist seemed stressed and preoccupied. It was an exceptionally hot day, yet no refreshments were offered upon arrival. While waiting for my sister’s reservation to be processed, I casually mentioned wanting some wine; the receptionist asked a colleague to pour some, but the service felt indifferent and lacked any hospitality. Furthermore, we were disappointed to find that there was no decaf coffee, herbal tea, or any caffeine-free beverage options available for guests. The next morning there was no coffee in capsules to make, instead there was a pot of coffee and it was cold and there were no options of cream. I'm lactose intolerant. The sofa bed was not put together when we requested it before we went out for the day. It's an expense hotel and need to put more attention to details. Latitude 32 service was super slow and had cold coffee. Room service at the pool it took 1hr for nachos. there were only two parties at the pool.

My stay was disappointing due to the service at the front desk. I did not feel welcomed, as the receptionist seemed stressed and preoccupied. It was an exceptionally hot day, yet no refreshments were offered upon arrival. While waiting for my sister’s reservation to be processed, I casually mentioned wanting some wine; the receptionist asked a colleague to pour some, but the service felt indifferent and lacked any hospitality. Furthermore, we were disappointed to find that there was no decaf coffee, herbal tea, or any caffeine-free beverage options available for guests. The next morning there was no coffee in capsules to make, instead there was a pot of coffee and it was cold and there were no options of cream. I'm lactose intolerant. The sofa bed was not put together when we requested it before we went out for the day. It's an expense hotel and need to put more attention to details. Latitude 32 service was super slow and had cold coffee. Room service at the pool it took 1hr for nachos. there were only two parties at the pool.

Políticas da propriedade

Instruções de check-in

Tudo o que precisa de saber para um check-in tranquilo.

Check-in

Check-out

De 15:00 a 18:00

Antes das 12:00

É bom saber

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que pode solicitar.

Alguma questão?

As respostas instantâneas da IA são baseadas nas informações do hotel

Preços para as próximas datas

setembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $339	17 $352	18 $392	19
20 $349	21 $338	22 $338	23 $340	24 $340	25	26
27 $350	28 $341	29 $339	30 $340

outubro 2026

Mais barato

Mais caro

Preço médio por noite em todas as ofertas, impostos e taxas incluídos.

Preços em USD para 2 hóspedes atualizados diariamente.

A receção está aberta diariamente das 15:00 às 0:00. Este alojamento não oferece check-in fora de horas. A receção conta com funcionários apenas durante um certo horário.A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.

O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.

Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
Este alojamento aceita cartões de crédito e numerário
O alojamento dispõe do seguinte elemento de segurança: extintor.
Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado

A piscina sazonal estará aberta entre março e outubro.
A piscina está aberta das 08:00 às 20:00.
O alojamento permite a estadia grátis de até 2 crianças com idade igual ou inferior a 11 anos, desde que ocupem o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
Apenas é permitido o acesso aos quartos a clientes registados.
Há trabalhos de construção a decorrer num edifício próximo e que poderão eventualmente gerar um certo nível de ruído.
O alojamento disponibiliza check-in sem contacto e check-out sem contacto.

Tarifa de pequeno-almoço preparado no momento: de 20 USD a 40 USD por adulto e de 10 USD a 20 USD por criança (valores aproximados)
Estadia de animais de estimação: 75 USD por animal, por dia
Os animais de serviço estão isentos de taxas
Será cobrada uma taxa de check-out tardio

A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.