Hotel Indigo London - 1 Leicester Square by IHG

Property was in great location. There were private events (closed to the public) in the restaurant/bar all the nights I stayed so it wasn\'t open. The rooms lacked fairly basic amenities (closet and/or drawers, outlet in the bathroom, paper/pen, iron, washcloths, decent channels on the TV). The makeup mirror light didn\'t work, the toilet had toilet paper in it when I arrived and was not cleaned well, the faucet and pop up drain only had about 2" between them making it difficult to get your hands under without touching one or the other, and the two small elevators were extremely slow.

Great room with a view. Clean and newer inside. This property is right in the middle of everything. You can grab a taxi, or the hop on hop off bus right there. Great pub right next door. The rooftop restaurant is perfect for a quiet dinner with a view. It's a 10 minute walk to Buckingham Palace.

Very small rooms, only one lift working and with people going up to 9th floor for bar or breakfast, you had a long wait for access. Rooms dusty. Ours smelt musty also and again very small. Two positives, Excellent breakfast and location

The biggest concern I had was the feeling that the lifts were unsafe. I cant believe management has used these lifts that shake as though they are about to stop mid floors. There was much I liked about the hotel but this would be serious enough for me not to return. I would also add that I felt there was a lack of security on controlling who came into the hotel

Very well appointed Art Deco inspired hotel. Central location, walking distance to Shaftesbury Ave, Piccadilly, Pall Mall, Oxford and Regent Street. Excellent rooftop restaurant and bar with amazing city views especially at night. Superb breakfast. Luxurious bed and bedding, well appointed bedroom and bathroom. “Noir” White company bath products. Exceptionally attentive staff. I will make this my vase for future London trips.

Friendly staff, great views from the bar/restaurant and a superb breakfast

Very thin walls and ceiling. I can hear the footsteps from the room above. Kept me awake whole night. The lift was rickety and tiny. The hotel is located in a pedestrian area hence getting a taxi will be challenging. There is a short flight of staircase leading to the hotel, not sure how accessible that is for someone on a wheelchair.

I would never stay here again. The noise from Leicester Square is absolutely awful. Only one elevator was working, so we had to wait forever to use it. The bar is WAY overpriced! We usually stay at the Hotel Indigo by Earls Court, and there are always complimentary beverages in the fridge, but not at this one. They also don’t provide conditioner or lotion.

The air conditioning wasn’t functioning properly. The elevators(lifts) were very slow and small.

Lovely hotel, friendly staff from the minute we stepped in the hotel to the minute we checked out. The bar upstairs is a fab place to look out onto the square. Breakfast was very good.

Room floor was sticky and not mopped. Couch had huge stain. Other guests hair was in the bed and around the room. The shower curtain had orange mold all over it.

The hotel reception and lobby areas outside the room smelled musty and had some odor. The elevators were very slow and would rattle badly, and should be better maintained. One went out temporarily. 9 floor hotel means this is an inconvenience. The liquid soap smelled foul. Room was super small for the price making it hard to clean the floor. The carpet under the bed was dirty. The view from the room was nice. But no way to enjoy it given how cramped the room was. Bathroom was modern and nice. Staff was friendly and helpful.

While not terrible, I just felt like the Indigo just didn’t quite hit the mark for me. The room condition was a bit subpar. Noisy wooden floors that were in pretty rough shape and a really dirty area rug under the bed. No closed closet, just a hanging rack. It served the purpose but I would have preferred storing clothes and luggage out of sight. No shower door - only a half-glass wall so water does end up in the vanity area which was pretty annoying. I had a balcony room with no chairs or small table on the balcony - zero furnishings. Basically, you can go stand out there and look around but don’t get too comfortable. Balcony door is ridiculously heavy to open/close. Drapes didn’t close all the way to provide true blackout. While the bed felt way too hard upon first trying it, I have to say that I slept excellent every night. Pillows were also quite good. All staff I encountered, especially the front desk team, were very friendly and helpful. Great central location for exploring the city, albeit a bit too busy/noisy for my liking - I was surprised to see how busy Leicester Square gets. All in all, certainly not a terrible stay but just not quite enough to re-book. I’ll try something else out when next in London.

Staff helpful & friendly. Room excellent & clean, air conditioning was a bonus as it was a very hot day.

Very helpful and friendly staff, clean and comfortable, great location.

Room had a good view and was very clean

Unfortunately I was extremely disappointed in this IHG. The furniture in the room was disgustingly stained and what you would expect from a roadside motel not supposedly from a 4 star hotel - none the less a IHG

The room was very very small and cramped. It stank like drain and i complained but no one came to do anything , when i left i complained and they did not offer any service or refund.

The hotel was great. Very clean and tidy. The staff were very friendly and incredibly helpful. We were able to leave our bags before and after checkout free of charge. Complimentary WiFi was very fast. Tea and coffee was good and everything looks neat and new, working perfectly. We had a very spacious room on the first floor. The view from the huge long window was brilliant for people watching in Leicester Square. However like most places in London it can get noisy into the night. It didn’t bother us too much but if you can get a higher floor it’s probably quieter.

Terrible. The only thing decent was the location but even that was terrible. Room was dirty with hair all over the bed. Bathroom and room itself smelled so bad. This place is not worth the money. It’s the equivalent of staying in a hostel, but for 10x the price

I would recommend to stay away from leister square rooms they could be noisy for the sensitive, rooms are ok but little wear and tear, but nothing Crazy. Staff were nice all of them pleasant. Rooftop bar does have a spectacular view. So nothing terrible

Central location was good The reception was a dark dingy desk and nothing else. It was a disappointment to arrive and only have a desk. The room was small but bed was comfortable and clean.

Get ready for zero privacy. The wall to the bathroom is etched glass backlit so you can see anyone using the toilet. It's so strange. The shower has a half glass door wall so the whole bathroom gets soaked when you shower. Plus, there is no vent in the WC. There are no sheets on the bed, it's just the comforter. There were stains on the cover, on the walls, and on the carpet. The curtains do not fit the windows, so be ready to be up at dawn. The room is small and strangely arranged so it was hard to move around. The location was great, but for the price it was absolutely not worth it. We won't be back.

The room had no windows and extremely overpriced for the ambience. The staff are unhelpful and took literally an hour to provide an invoice. Breakfast options are limited and not worth it.

While not terrible, I just felt like the Indigo just didn’t quite hit the mark for me. The room condition was a bit subpar. Noisy wooden floors that were in pretty rough shape and a really dirty area rug under the bed. No closed closet, just a hanging rack. It served the purpose but I would have preferred storing clothes and luggage out of sight. No shower door - only a half-glass wall so water does end up in the vanity area which was pretty annoying. I had a balcony room with no chairs or small table on the balcony - zero furnishings. Basically, you can go stand out there and look around but don’t get too comfortable. Balcony door is ridiculously heavy to open/close. Drapes didn’t close all the way to provide true blackout. While the bed felt way too hard upon first trying it, I have to say that I slept excellent every night. Pillows were also quite good. All staff I encountered, especially the front desk team, were very friendly and helpful. Great central location for exploring the city, albeit a bit too busy/noisy for my liking - I was surprised to see how busy Leicester Square gets. All in all, certainly not a terrible stay but just not quite enough to re-book. I’ll try something else out when next in London.

No windows. Bathroom door was glass and faces bed so, if using the toilet and someone is in bed( there is nowhere to sit) you are exposed

Enjoyed the comfort and quiet of the small room that we had. Had some challenge with working the AC unit. Bathroom shower glass a bit short so floor and things got wet from a shower. Carpeting throughout seemed a little tired. We enjoyed the stay.

Room had a good view and was very clean

Very thin walls and ceiling. I can hear the footsteps from the room above. Kept me awake whole night. The lift was rickety and tiny. The hotel is located in a pedestrian area hence getting a taxi will be challenging. There is a short flight of staircase leading to the hotel, not sure how accessible that is for someone on a wheelchair.

I would never stay here again. The noise from Leicester Square is absolutely awful. Only one elevator was working, so we had to wait forever to use it. The bar is WAY overpriced! We usually stay at the Hotel Indigo by Earls Court, and there are always complimentary beverages in the fridge, but not at this one. They also don’t provide conditioner or lotion.

I had a one night stay but it was very nice. The hotel room was comfortable and clean. Everything was in good condition. I booked a standard room but got upgraded to a premium room with a view over Leicester square which was great.

The staff were more than helpful and accommodating. They spoke to us each time they saw us, asked us how we were doing, and made sure we felt at home and welcomed. The staff truly made this hotel special. The location made it easy to get around and visit everything we wanted.

The hotel was nice however we did not have a good experience due to an exceptionally rude manager from the moment we checked in to when we checked out. After speaking to a woman at the front desk the day before checking out, she said we would be able to leave one of our luggage bags at the hotel since after a 4 day trip to Scotland we would be retuning to stay at the same hotel for another 5 nights. The next day at check out, we explained this to a male manager and he quickly became rude, ill tempered and aggressive and began to raise his voice at my husband and I asking us who the person was who allowed this. The staff at the desk looked visibly uncomfortable by his behaviour. We calmly explained that as no one wears name badges we were unsure who the girl was but tried to describe her. He again became very angry and we decided to give up trying to explain. After we decided just to check out, he aggressively chucked us the paper, did not thank us and barely said goodbye to us. We were preparing to come back for 5 nights but after that terrible treatment we cancelled the remaining booking online and found another hotel in London to come back to. All the other staff at the reception were very lovely and accomodating and it was incredibly disappointed to have a nice stay completely ruined by the arrogance of this man. Would not recommend staying here.

The night staff were excellent, helpful, accommodating, caring, and went above and beyond to help with anything. The day staff was rude, clearly underpaid, and didn't seem to know what they were doing. One of our rooms was quite dirty.

Arrived very late (after midnight). But I knew this would be the case so pre-paid for the room to secure it. Upon arrival I was told the room had been sold to someone else - which would be understandable if the room was only reserved and not paid for. But I paid for it at the point of booking. The man on reception casually said there were no other rooms and just shrugged when I explained I was now a lone female stuck in London at midnight without anywhere to stay. I provided a phone number when booking - they should have called to explain that the room would be sold to someone else. I spent an hour sat in the cold on a bench in Leicester Square at 1am, trying to call every hotel in London to get a room. No success. Ended up getting an Uber back to Bristol as I had no choice (which cost over £250). The rather rude hotel receptionist very clearly didn’t care and just kept saying: “this is our policy”. Maybe I’m being unreasonable but it was my expectation that if you’ve paid for something - it shouldn’t be sold to someone else without checking first.

Fantastic staff, very friendly and helpful, who definitely make it worth staying again. The views are amazing 👏

Very helpful and friendly staff, clean and comfortable, great location.

I paid for this booking on expedia and the hotel charged me again

Check in was flexible, our room was ready at 12.30pm and reception said we could check in early and gave a complimentary upgrade to a square view premium room. The room was great and the bedding good quality. Roof terrace adds a lovely touch with its view of the city. Location was perfect for what we wanted to do.

I went to check in after booking over a week prior and being paid in full to be told there was no rooms left. I was rold there was a room for me in their sister Hotel around the corner. Which was not a IHG Hotel! I paid best part of £200. The hotel i was sent to i usually around 20% cheaper for the same stays but not refund offered. The Hotel i was sent to? victory house was shocking. The quality was poor and staff not nice. The entire hotel just felt seedy. Trip was completely ruined.

My third time staying at this hotel over the past 10 years. Great location. Great hotel.

Great location when in London. Many restaurants near by. Hotel Indigo is immaculate. Right on Leicester Square. Restautant upstairs open all day .

Great location, staff are supportive, rooms are a good size, hotel is quiet.. you can’t hear any noise from the street.

Excellent location, central to everything we wanted to see and surrounded by a variety of excellent dining experiences as well.

Great Location.

Very thin walls and ceiling. I can hear the footsteps from the room above. Kept me awake whole night. The lift was rickety and tiny. The hotel is located in a pedestrian area hence getting a taxi will be challenging. There is a short flight of staircase leading to the hotel, not sure how accessible that is for someone on a wheelchair.

Overall the location of this property is amazing, right in the heart of downtown London. Great access to the tube, shopping and dining. The restaurant on the top floor is spectacular - can't beat the views!

Central location 3 mins from Leicester square tube. Room compact but adequate just not plush. A squeeze to get round one side of the bed so if one of you is large it might be better to get a different room! We were in 212. Nice and surprisingly quiet. I eat healthily and breakfast for me was superb, lots of fresh fruits and plenty of choice.

Everything room & services were great in what is the best location

Excellent location. An easy walk to many theaters, museums and restaurants. Easy access to 2 subway/underground stations.

Great hotel nice rooms and. Very comfortable bed. The lift is a little slow and always stops on level 2 for a strange reason. The breakfast was very poor, there was no sausages or mushrooms available on the morning we had it and the service was slow and quiet painful. We had to ask up to 3 time for things…..

Fantastic stay for our anniversary. Upgraded from premium to balcony room, comp drinks & breakfast. Amazingly generous and helpful staff made our visit memorable. If you can stay in the balcony rooms it is worth it. Breakfast exceeded expectations, variety, service and gluten free options. Only negative would be drinks were a bit overpriced in the bar, particularly a bottle of beer. Thanks to the hotel for a fantastic stay. 5*

The room had no windows and extremely overpriced for the ambience. The staff are unhelpful and took literally an hour to provide an invoice. Breakfast options are limited and not worth it.

Very well appointed Art Deco inspired hotel. Central location, walking distance to Shaftesbury Ave, Piccadilly, Pall Mall, Oxford and Regent Street. Excellent rooftop restaurant and bar with amazing city views especially at night. Superb breakfast. Luxurious bed and bedding, well appointed bedroom and bathroom. “Noir” White company bath products. Exceptionally attentive staff. I will make this my vase for future London trips.

Friendly staff, great views from the bar/restaurant and a superb breakfast

Super kind and helpfull staff, breakfast was good as well. Nice clean room too

The hotel was lovely and the view from the top was amazing. Really enjoyed the stay. However, the breakfast was disappointing - cold plates and very little bread for toast - with a very slower toaster! The breakfast wasn’t worth what we paid. We would definitely recommend the hotel and its location for the theatres. We come again.

Awesome location Awesome room decor Awesome shower Awesome breakfast

Lovely hotel, friendly staff from the minute we stepped in the hotel to the minute we checked out. The bar upstairs is a fab place to look out onto the square. Breakfast was very good.

Great location for a theatre trip and we enjoyed breakfast with a rooftop view of London. Thanks for a comfortable stay