ApartUP Palace House

We rented the property for 12 days however we did not have any trash bags, had 1 washing machine pod, 2 dishwasher pods, and 2 spare toilet paper roles, one for each bathroom. For the price paid, we do feel more supplies should have been provided for the almost two week stay. And the master bedroom mattress was awful to sleep on. We tossed and turned all night and woke up with back pains. Both my spouse and I (in our early 40’s) moved to the bunk beds in the spare bedroom due to the discomfort.The apartment was clean, the location was great and the check in process was efficient. But not being able to sleep comfortably and having to furnish almost all of our supplies for our stay ourselves overshadowed the positive pieces of our stay.

Our family of 5 had a satisfactory stay during our 11-day rental, although the highly positive reviews seem to exaggerate the property's quality. This is a 3-star rental, with 5 stars for the superb location.The Good: - The apt boasts a fantastic location, nestled near everything and overlooking Palau courtyard instead of a busy street. - Great WIFI & TV, w/500Mb up/down fiber. - Convenience: Elevator works and the unit is updated and well-equipped w/essentials. -Comfort: 2 Mini Split AC units in the mstr bedrm and liv. room keep these areas comfortable (other 2 bedrms lack AC and are warmer).The Bad: - Cleanliness: The apt was not clean, compelling us to clean thoroughly. The couch was dirty. - Check-in: Mixed communication; despite pre-booking the night before our arrival, they initially restricted check-ins to 3-5 PM but eventually allowed noon access. - Shortage of clean blankets, linens, and towels. The mattresses, pillows, and couch (which is broken) need replacing. - Master Bath: shower leaks onto floor, causing water damage. Seals and wood trim need fixing. - Appliances:Washer leaks and dishwasher is extremely loud, unusable while present.- Booking Process: We found on VRBO but rental company moved to their platform for booking and payment which was new for us.- 50 Euro charge to regain entry after being locked out felt excessive.- Mild smoke smell from downstairs apt or prior tenant was not idealLocation makes all of these tolerable. 3 Stars!

Great natural light, ideal location, equipped with everything you need.

Great location and beautiful property. No complaints.

Our stay at the Palace House exceeded all expectations. We could easily walk to all areas of the old town. We also enjoyed the view of the plaza in front of the building. Top notch vacation rental in every aspect.