Sofitel Marrakech Palais Impérial & Spa
552 USD
a notte
Media per ottobre
Prezzi per Sofitel Marrakech Palais Impérial & Spa
Seleziona le date per controllare prezzi e disponibilità
552 USD
a notte
Media per ottobre
Prezzi medi mensili
Presso Sofitel Marrakech Palais Impérial & Spa, il prezzo per notte è in media di 275 USD nel mese più economico (agosto) e di 770 USD nel mese più caro (aprile), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 399 USD |
| febbraio | 379 USD |
| marzo | 439 USD |
| aprile | 770 USD |
| maggio | 519 USD |
| giugno | 344 USD |
| luglio | 285 USD |
| agosto | 275 USD |
| settembre | 396 USD |
| ottobre | 552 USD |
| novembre | 412 USD |
| dicembre | 433 USD |
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ott · 552 USD
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Prezzo più alto: aprile (circa 770 USD)
Prezzo più basso: agosto (circa 275 USD)
Informazioni su questa struttura
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Grazie ad un'ampia gamma di servizi, che includono 4 piscine all'aperto, 2 vasche idromassaggio e una discoteca il divertiment...
Servizi
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Grazie ad un'ampia gamma di servizi, che includono 4 piscine all'aperto, 2 vasche idromassaggio e una discoteca il divertimento è assicurato. Questo hotel in stile Art Déco propone il Wi-Fi gratuito, servizi di concierge e un servizio babysitter a pagamento. Gli ospiti potranno utilizzare la navetta locale gratuita che opera all'interno di 10 km.
Servizi per le aziende
Potrai usufruire di un business center, servizio auto o limousine e quotidiani gratuiti nella hall. Stai pianificando un evento a Marrakesh? Presso un hotel avrai a disposizione 51 metri quadrati di spazio con un'area per conferenze e 6 sale riunioni. Potrai usufruire di una navetta da e per l'aeroporto 24 ore su 24 a pagamento; inoltre, in loco troverai il un parcheggio con servizio di ritiro e riconsegna auto gratuito.
Ristorazione
Mangia un boccone da Le Jardin, uno dei 5 ristoranti disponibili presso un hotel, oppure non uscire e approfitta del servizio in camera 24 ore su 24. Desideri rilassarti con un drink rinfrescante? Troverai un bar a bordo piscina e 3 bar/lounge. La colazione a buffet è servita nei giorni feriali dalle ore 07:00 alle ore 10:30 e nel fine settimana dalle ore 07:00 alle ore 11:00, dietro pagamento di un supplemento.
Camere
Rilassati in una delle 157 camere della struttura, complete di minibar e lettore DVD. Riposati su un comodo letto con materasso a doppio strato, completo di copriletto in piuma e biancheria da letto di alta qualità. Le camere sono dotate di balcone. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV LCD è l'ideale per concedersi un po' di svago. I bagni dispongono di set di cortesia firmati e asciugacapelli.
Posizione
Situato nel centro di Marrakesh, Sofitel Marrakech Palais Imperial & Spa dista meno di un quarto d'ora a piedi da Moschea Koutoubia e da Centro Commerciale Menara Mall. Questo hotel per famiglie dista 1,4 km da Piazza Jemaa el-Fnaa e 1,9 km da Palazzo Dar el Bacha.
Nelle vicinanze
Bab El Djedid(0.1 miglia)
Le Grand Casino de La Mamounia(0.2 miglia)
Cyber Park(0.3 miglia)
Casinò di Marrakech(0.4 miglia)
Moschea Koutoubia(0.5 miglia)
Centro Artigianale di Marrakech(0.6 miglia)
Avenue Mohammed VI(0.6 miglia)
Centro Commerciale Menara Mall(0.7 miglia)
Palazzo Dar el Bacha(0.8 miglia)
Piazza Jemaa el-Fnaa(0.8 miglia)
Bab Agnaou(0.9 miglia)
Les Bains de Marrakech(0.9 miglia)
Place du 16 Novembre(0.9 miglia)
Place de la Jeunesse(0.9 miglia)
Royal Tennis Harti(0.9 miglia)
L'aeroporto più comodo per raggiungere Sofitel Marrakech Palais Imperial & Spa è Aeroporto di Marrakech (RAK)(3 miglia)
Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Parcheggio valet
Posizione
Rue Haroun Errachid - Quartier Hivernage, Marrakesh, Marocco
Bab El Djedid (0.1 miglia)
Le Grand Casino de La Mamounia (0.2 miglia)
Cyber Park (0.3 miglia)
Casinò di Marrakech (0.4 miglia)
Moschea Koutoubia (0.5 miglia)
Centro Artigianale di Marrakech (0.6 miglia)
Opzioni camera
9
Suite Junior, 1 letto king, terrazzo (Contemporary )
1 Letto Matrimoniale Large
Posti letto: 2
463 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
8
Suite Junior, 1 letto king (Hivernage view)
1 Letto Matrimoniale Large
Posti letto: 2
603 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
15
Suite, 1 letto king, balcone, vista piscina (Prestige Agdal or Atlas view)
1 Letto Matrimoniale Large
Posti letto: 2
463 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
6
Camera Superior, balcone
1 Letto Matrimoniale Large
2 Letti Singoli
Posti letto: 2
323 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
6
Suite Junior, 1 letto king (Atlas)
1 Letto Matrimoniale Large
Posti letto: 2
534 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
13
Suite Junior, 1 letto king (Contemporary)
1 Letto Matrimoniale Large
Posti letto: 2
463 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
12
Suite Presidenziale, 2 camere da letto, terrazzo
2 Letti Matrimoniali Grandi
Posti letto: 4
1921 ft²
BalconeZona pranzo separataAria condizionataRiscaldamentoWi-Fi (gratuito)
12
Suite Superior, 1 letto king (Prestige)
1 Letto Matrimoniale Large
Posti letto: 2
890 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
8
Suite, 2 letti matrimoniali, balcone (Pool or Atlas view)
2 Letti Matrimoniali Alla Francese
Posti letto: 4
463 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
7
Camera Deluxe, 2 letti singoli, balcone (Garden Side)
2 Letti Singoli
Posti letto: 2
323 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
10
Camera Deluxe, 1 letto king, balcone (Contemporary)
1 Letto Matrimoniale Large
Posti letto: 2
431 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
12
Attico, letti multipli, terrazzo (Koutoubia View)
2 Letti Matrimoniali Grandi
Posti letto: 4
2239 ft²
BalconeZona pranzo separataAria condizionataRiscaldamentoWi-Fi (gratuito)
15
Camera Classic, 1 letto king, balcone (Contemporary)
1 Letto Matrimoniale Large
Posti letto: 2
355 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
Recensioni degli ospiti su Sofitel Marrakech Palais Impérial & Spa
8.1
Molto buono
Sulla base di 831 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
10%
In coppia
40%
Famiglia
23%
Gruppo
21%
In solitaria
3%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Analizzando le recensioni più recenti, il Sofitel Marrakech Palais Imperial & Spa è apprezzato per i suoi splendidi giardini, le piscine e la posizione comoda, con molti ospiti che si sono goduti eccellenti colazioni e un personale accogliente, anche se diversi aspetti non hanno sempre soddisfatto le aspettative di un hotel a cinque stelle.
Servizi
Pulizia
Camere
Servizio
Posizione
Ristorazione
Ti è stato utile?
Cosa pensano gli ospiti
Analizzando le recensioni più recenti, il Sofitel Marrakech Palais Imperial & Spa è apprezzato per i suoi splendidi giardini, le piscine e la posizione comoda, con molti ospiti che si sono goduti eccellenti colazioni e un personale accogliente, anche se diversi aspetti non hanno sempre soddisfatto le aspettative di un hotel a cinque stelle.
Le camere variano da spaziose e confortevoli a buie o datate, e alcune sono esposte al rumore dei night club o della strada, che disturba il sonno. Il feedback sul servizio è contrastante, con interazioni calorose da un lato e ripetute lamentele riguardo al check-in lento o disorganizzato, a mancanze di coordinamento e all'applicazione rigida delle regole. Le recensioni sui ristoranti sono miste, con segnalazioni di servizio lento, scelte limitate, prezzi elevati e menu disponibili solo in digitale. Ci si può aspettare un bel giardino e una posizione favorevole, con un servizio e un'atmosfera variabili.
Servizi
Pulizia
Camere
Servizio
Posizione
Ristorazione
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Servizi
Piscine e giardini ricevono frequenti elogi, inclusa un'opzione riscaldata, e diversi ospiti hanno apprezzato la spa; tuttavia, altri hanno segnalato esperienze scadenti alla spa, accesso limitato a determinate aree e un servizio lento a bordo piscina/bar.
Recensioni degli ospiti correlate
4
eduardo
20 feb 2025
·
Soggiorno di 4 notti
O atendimento do hotel no geral foi excelente, mas o atendimento e experiência no spa foi ruim, tratamento em sala claustrofobica, sendo que tinham salas maiores, tratamento mecânico sem atenção ao cliente. Foram extremamente preconceituosos comigo e meu marido, pore sermos um casa gay.
O atendimento do hotel no geral foi excelente, mas o atendimento e experiência no spa foi ruim, tratamento em sala claustrofobica, sendo que tinham salas maiores, tratamento mecânico sem atenção ao cliente. Foram extremamente preconceituosos comigo e meu marido, pore sermos um casa gay.
10
Jennelle
4 set 2024
·
Soggiorno di 1 notte
Love the staff and everything was stellar will be back. Spa is heaven sent
Love the staff and everything was stellar will be back. Spa is heaven sent
10
Mariana
13 ott 2025
·
Soggiorno di 2 notti
Love the heated pool and the location!
Love the heated pool and the location!
4
Brayan
26 set 2025
·
Soggiorno di 3 notti
À l’accueil il mon parler qu’une parti du spa était accessible et au final tout était en supplément la piscine étais à peine chauffée beaucoup de désagréments au près de la réception ils prennent leurs clients de hauts et ma femme a glisser au bord de la piscine et a cassé ses lunettes ils ont rien voulu savoir
À l’accueil il mon parler qu’une parti du spa était accessible et au final tout était en supplément la piscine étais à peine chauffée beaucoup de désagréments au près de la réception ils prennent leurs clients de hauts et ma femme a glisser au bord de la piscine et a cassé ses lunettes ils ont rien voulu savoir
8
Duncan
2 nov 2024
·
Soggiorno di 4 notti
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
2
Farhan
21 giu 2024
·
Soggiorno di 2 notti
Horrible experience. Staff stole money at the spa out of my bath robe. The reception and the manager on duty were extremely rude and disrespectful
Horrible experience. Staff stole money at the spa out of my bath robe. The reception and the manager on duty were extremely rude and disrespectful
10
Sean
29 set 2025
·
Soggiorno di 6 notti
Fantastic facilities, service and location. Will be back again soon.
Fantastic facilities, service and location. Will be back again soon.
6
Adam
14 ott 2025
·
Soggiorno di 5 notti
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
10
Emma
8 ott 2024
·
Soggiorno di 7 notti
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
10
Jennelle
14 set 2024
·
Soggiorno di 1 notte
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Pulizia
Molte recensioni sottolineano la pulizia delle camere e la cura degli spazi, ma diverse segnalano problemi come moquette sporca, bagni con muffa, problemi di drenaggio e segni di usura come tende strappate o elementi allentati.
Recensioni degli ospiti correlate
10
Ruifeng
13 ott 2024
·
Soggiorno di 3 notti
Clean, very good breakfast, good location
Clean, very good breakfast, good location
10
Naryis
12 dic 2025
·
Soggiorno di 1 notte
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
4
MANUEL
22 dic 2025
·
Soggiorno di 2 notti
Ruidosa, alfombra sucia, baño deteriorados.
Ruidosa, alfombra sucia, baño deteriorados.
4
Adriana
17 mag 2025
·
Soggiorno di 3 notti
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
4
lamiae
27 ott 2025
·
Soggiorno di 1 notte
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
10
NORA
4 set 2024
·
Soggiorno di 1 notte
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
10
CATHERINE
14 set 2024
·
Soggiorno di 2 notti
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
4
Jocelyn
29 gen 2025
·
Soggiorno di 7 notti
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
10
Jonathan
28 set 2025
·
Soggiorno di 2 notti
Amazing service, clean rooms, and super convinient
Amazing service, clean rooms, and super convinient
10
adam
29 apr 2024
·
Soggiorno di 7 notti
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Camere
Le camere sono spesso spaziose e confortevoli, a volte con balconi e vista, ma alcune sono risultate buie o datate e il rumore della vita notturna disturba alcune camere; inoltre, l'assegnazione delle camere non sempre corrispondeva alle prenotazioni.
Recensioni degli ospiti correlate
6
Neil
10 ott 2024
·
Soggiorno di 5 notti
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Willi
5 mag 2025
·
Soggiorno di 4 notti
Leider erhielten wir nicht exakt das von uns gebuchte Zimmer: Gebucht: Balkon mit Aussicht Erhalten: Terrasse im Parterre mit Blick zur Strasse Ansonsten alles bestens: Sehr nettes, hilfsbereites Personal, guter Duft im ganzen Hotel, sehr schöne Aussenanlagen mit Pools…
Leider erhielten wir nicht exakt das von uns gebuchte Zimmer: Gebucht: Balkon mit Aussicht Erhalten: Terrasse im Parterre mit Blick zur Strasse Ansonsten alles bestens: Sehr nettes, hilfsbereites Personal, guter Duft im ganzen Hotel, sehr schöne Aussenanlagen mit Pools…
10
Naryis
12 dic 2025
·
Soggiorno di 1 notte
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
6
Jawher Ben
31 ago 2024
·
Soggiorno di 3 notti
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
8
Tanweer
13 mar 2024
·
Soggiorno di 3 notti
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
10
Mark
1 feb 2024
·
Soggiorno di 5 notti
Fantastic hotel near the Old Town of Marrakech. The rooms were huge and well laid out. The staff were friendly and courteous, and the gardens were a delighted. A beautiful hotel.
Fantastic hotel near the Old Town of Marrakech. The rooms were huge and well laid out. The staff were friendly and courteous, and the gardens were a delighted. A beautiful hotel.
4
lamiae
27 ott 2025
·
Soggiorno di 1 notte
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
6
Adam
14 ott 2025
·
Soggiorno di 5 notti
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
2
David
30 mag 2024
·
Soggiorno di 2 notti
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
6
Mousa
18 set 2024
·
Soggiorno di 2 notti
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
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Servizio
Il feedback è contrastante: il personale cordiale è spesso elogiato, tuttavia molti segnalano un check-in lento o disorganizzato, scarsa coordinazione, interazioni poco utili o scortesi, errori nelle fatture e un'applicazione rigida delle regole.
Recensioni degli ospiti correlate
10
Imad
5 giu 2025
·
Soggiorno di 2 notti
Our second time and the property and it was great. Service and staff were exceptional. We’ll be back and thank you.
Our second time and the property and it was great. Service and staff were exceptional. We’ll be back and thank you.
2
Sebastian
29 apr 2025
·
Soggiorno di 3 notti
The entire stay and experience was a disaster from the beginning to the end. Personnel was rude and hotel manager refused to meet with me to address the problems. There is a long list of problems so I wont start writing them all here. I demand a refund!!
The entire stay and experience was a disaster from the beginning to the end. Personnel was rude and hotel manager refused to meet with me to address the problems. There is a long list of problems so I wont start writing them all here. I demand a refund!!
6
Sophie
28 lug 2025
·
Soggiorno di 4 notti
I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere. However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience. A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.
I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere. However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience. A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.
2
Rafic
24 ago 2024
·
Soggiorno di 1 notte
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
6
Adam
14 ott 2025
·
Soggiorno di 5 notti
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
2
azzeddine
12 nov 2025
·
Soggiorno di 6 notti
The staff have a lot to learn about hospitality especially in the reception You earn a good review by providing a good service, you don’t beg for it
The staff have a lot to learn about hospitality especially in the reception You earn a good review by providing a good service, you don’t beg for it
6
abderrazak
21 feb 2025
·
Soggiorno di 1 notte
L’hôtel a besoin de beaucoup de rénovation la chambre et les couloirs très mauvais état en plus le service était très long à la réception 2h pour avoir la chambre
L’hôtel a besoin de beaucoup de rénovation la chambre et les couloirs très mauvais état en plus le service était très long à la réception 2h pour avoir la chambre
10
Carey
24 giu 2025
·
Soggiorno di 3 notti
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
6
Shaheen
29 lug 2025
·
Soggiorno di 3 notti
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
2
Tristram James
22 set 2025
·
Soggiorno di 7 notti
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
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Posizione
Considerato da molti comodo e raggiungibile a piedi ai principali luoghi di interesse, anche se alcune camere sono disturbate dal rumore notturno proveniente da bar o club nelle vicinanze.
Recensioni degli ospiti correlate
10
Ruifeng
13 ott 2024
·
Soggiorno di 3 notti
Clean, very good breakfast, good location
Clean, very good breakfast, good location
10
Mariana
13 ott 2025
·
Soggiorno di 2 notti
Love the heated pool and the location!
Love the heated pool and the location!
10
Savvas
10 apr 2024
·
Soggiorno di 5 notti
Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.
Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.
6
Adam
14 ott 2025
·
Soggiorno di 5 notti
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
10
patricia
10 apr 2025
·
Soggiorno di 3 notti
Very well located, Confortable rooms, beautiful gardens
Very well located, Confortable rooms, beautiful gardens
10
CATHERINE
14 set 2024
·
Soggiorno di 2 notti
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
10
Jose Rodrigo
27 lug 2024
·
Soggiorno di 2 notti
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
10
Carey
24 giu 2025
·
Soggiorno di 3 notti
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
10
Emma
8 ott 2024
·
Soggiorno di 7 notti
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
10
adam
29 apr 2024
·
Soggiorno di 7 notti
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
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Ristorazione
La colazione è molto apprezzata, mentre il feedback generale sui ristoranti è misto, con segnalazioni di servizio lento, scelte limitate a cena, prezzi elevati, menu disponibili solo in digitale, restrizioni sull'introduzione di cibo esterno e occasionali mancanze di disponibilità al mattino presto.
Recensioni degli ospiti correlate
6
Neil
10 ott 2024
·
Soggiorno di 5 notti
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Hassan
11 lug 2025
·
Soggiorno di 8 notti
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
10
Naryis
12 dic 2025
·
Soggiorno di 1 notte
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
10
Agustín Gerardo
10 nov 2025
·
Soggiorno di 1 notte
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
6
Thamir
10 ott 2024
·
Soggiorno di 7 notti
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
10
eugenio
23 feb 2024
·
Soggiorno di 3 notti
Uno de los mejores hoteles de Marrakesh. Un desayuno incomparable
Uno de los mejores hoteles de Marrakesh. Un desayuno incomparable
6
Salima
13 gen 2026
·
Soggiorno di 3 notti
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
10
Emma
8 ott 2024
·
Soggiorno di 7 notti
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
6
Shaheen
29 lug 2025
·
Soggiorno di 3 notti
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
2
Tristram James
22 set 2025
·
Soggiorno di 7 notti
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
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10
andrea
17 giu 2026
·
Soggiorno di 4 notti
STRUTTURA MOLTO CURATA E PULITISSIMA. LE ZONE COMUNI ERANO TENUTE MOLTO BENE. ENTRATA E ZONA PISCINA SOPRATTUTTO. LA CAMERA UN PO' LONTANA DA TUTTO (ERA L'ULTIMA DELL'HOTEL) E PRATICAMENTE C'ERA DEL DISTURBO NOTTURNO IN QUANTO L'HOTEL VICINISSIMO SUL TERRAZZO AVEVA MOLTO MUSICA ALTA. COLAZIONE PERFETTA. PERSONALE SEMPRE GENTILE E ACCOGLIENTE E ALCUNI DAVVERO ATTENTI. UNICA NOTA NEGATIVA UN PO' IL TERRAZZO NON DEL TUTTO PULITO ANCHE SE MOLTO GRANDE. E LA TELEVISIONE IN CAMERA CHE POSIZIONATA SU UNA PARETE ERA IMPOSSIBILE DA VEDERE DAL LETTO.
STRUTTURA MOLTO CURATA E PULITISSIMA. LE ZONE COMUNI ERANO TENUTE MOLTO BENE. ENTRATA E ZONA PISCINA SOPRATTUTTO. LA CAMERA UN PO' LONTANA DA TUTTO (ERA L'ULTIMA DELL'HOTEL) E PRATICAMENTE C'ERA DEL DISTURBO NOTTURNO IN QUANTO L'HOTEL VICINISSIMO SUL TERRAZZO AVEVA MOLTO MUSICA ALTA. COLAZIONE PERFETTA. PERSONALE SEMPRE GENTILE E ACCOGLIENTE E ALCUNI DAVVERO ATTENTI. UNICA NOTA NEGATIVA UN PO' IL TERRAZZO NON DEL TUTTO PULITO ANCHE SE MOLTO GRANDE. E LA TELEVISIONE IN CAMERA CHE POSIZIONATA SU UNA PARETE ERA IMPOSSIBILE DA VEDERE DAL LETTO.
6
Bouzid
3 settimane fa
·
Soggiorno di 2 notti
Les nouvelles, son chambre sont sympas. Les autres chambres sont archaïques. Je trouve que l’hôtel est un peu cher.
Les nouvelles, son chambre sont sympas. Les autres chambres sont archaïques. Je trouve que l’hôtel est un peu cher.
8
Bouzid
3 settimane fa
·
Soggiorno di 1 notte
Très bien piscine top bien
Très bien piscine top bien
2
Khalid
19 ago 2026
·
Soggiorno di 1 notte
Chambre d’hôtel donne à côté d’une chambre d’hôtel en travaux.. réveillé à 8h avec le bruit des marteaux piqueurs , malgres la plainte signalé à la réception rien a été fait pour nous.. ils nous ont juste dis au revoir c’est une honte!!! Je n’y retournerai plus jamais
Chambre d’hôtel donne à côté d’une chambre d’hôtel en travaux.. réveillé à 8h avec le bruit des marteaux piqueurs , malgres la plainte signalé à la réception rien a été fait pour nous.. ils nous ont juste dis au revoir c’est une honte!!! Je n’y retournerai plus jamais
10
Jacques
23 lug 2026
·
Soggiorno di 3 notti
One of the best hotel in Marrakech best breakfast best employee very clean nice pools top of the top 10/10
One of the best hotel in Marrakech best breakfast best employee very clean nice pools top of the top 10/10
Politiche della struttura
Istruzioni per il check-in
Tutto ciò che devi sapere per un check-in senza problemi.
Check-in
Check-out
Dalle 15:00 alle 00:00
Prima delle 12:00
Informazioni utili
Ulteriori condizioni e informazioni su questa struttura.
Servizi extra
Servizi aggiuntivi a pagamento che puoi richiedere.
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-10-16: 368.8031840403442USD
- 2026-10-17: 906.1699238514403USD
- 2026-10-18: 395.4420741202392USD
- 2026-10-19: 322.2630949628296USD
- 2026-10-20: 314.1935674161377USD
- 2026-10-21: 401.70610597216796USD
- 2026-10-22: 673.657295838623USD
- 2026-10-23: 887.1399354338379USD
- 2026-10-24: 893.8521771932373USD
- 2026-10-25: 506.3780734161377USD
- 2026-10-26: 647.1237357729492USD
- 2026-10-27: 453.55543141613765USD
- 2026-10-28: 411.14711879357907USD
- 2026-10-29: 481.51326180761714USD
- 2026-10-30: 874.8562812647705USD
- 2026-10-31: 361.8207061422119USD
- 2026-11-01: 361.8207061422119USD
- 2026-11-02: 321.17066048449703USD
- 2026-11-03: 470.74686059820556USD
- 2026-11-04: 423.21369915606687USD
- 2026-11-05: 392.05642242248535USD
- 2026-11-06: 357.59670161553953USD
- 2026-11-07: 624.8869268833007USD
- 2026-11-08: 348.784547736084USD
- 2026-11-09: 333.56420633886717USD
- 2026-11-10: 508.88435154351805USD
- 2026-11-11: 323.1846554161377USD
- 2026-11-12: 536.8957558464965USD
- 2026-11-13: 743.6205712697754USD
- 2026-11-14: 670.9991106343994USD
- 2026-11-15: 307.3091139988403USD
- 2026-11-16: 379.62713776159666USD
- 2026-11-17: 309.61533026593014USD
- 2026-11-18: 349.622077406311USD
- 2026-11-19: 409.1223885006714USD
- 2026-11-20: 396.64457177526856USD
- 2026-11-21: 418.3605955994873USD
- 2026-11-22: 417.47333342498774USD
- 2026-11-23: 309.61533026593014USD
- 2026-11-24: 302.06549023974605USD
- 2026-11-25: 309.61533026593014USD
- 2026-11-26: 433.04632972491453USD
- 2026-11-27: 371.2033775913696USD
- 2026-11-28: 385.35625365722655USD
- 2026-11-29: 317.9133529460449USD
- 2026-11-30: 309.8702007757568USD
- 2026-12-01: 302.64811510186763USD
- 2026-12-02: 307.46688608135986USD
- 2026-12-03: 318.2382605411987USD
- 2026-12-04: 313.5116147385864USD
- 2026-12-05: 323.0884487440796USD
- 2026-12-06: 307.46688608135986USD
- 2026-12-07: 307.46688608135986USD
- 2026-12-08: 307.4062124261474USD
- 2026-12-09: 301.8348686130371USD
- 2026-12-10: 309.1783701939087USD
- 2026-12-11: 297.4894824776611USD
- 2026-12-12: 297.4894824776611USD
- 2026-12-13: 338.4429650079956USD
- 2026-12-14: 307.23626445465084USD
- 2026-12-15: 307.46688608135986USD
- 2026-12-16: 302.0776318304443USD
Questa struttura offre trasferimenti dall'aeroporto (possono essere previsti supplementi). Contatta la struttura 48 ore prima dell'arrivo per organizzare il servizio, utilizzando i recapiti riportati sulla conferma della prenotazione. Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti con carte di credito e i contanti
- La struttura è dotata di un estintore antincendio e un rilevatore di fumo
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- Questa struttura richiede il pagamento di un supplemento per l'accesso all’area della spa.
- La struttura richiede il pagamento di supplementi per l'accesso al So Lounge nel weekend e in occasione di eventi speciali.
- Si richiede la prenotazione per i massaggi. Le prenotazioni possono essere effettuate contattando un hotel prima dell'arrivo utilizzando i recapiti riportati sulla conferma della prenotazione.
- Fino a 2 bambini o ragazzi di età pari o inferiore a 4 anni soggiornano gratuitamente nella camera dei genitori o dei tutori, utilizzando i letti presenti.
- È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
- Costo colazione a buffet: 300 MAD a persona (importo approssimativo).
- Navetta per l'aeroporto: 600 MAD per veicolo (solo andata, massimo 4 persone)
- Il check-out posticipato è a pagamento e soggetto a disponibilità
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Parcheggio valet
Servizi
Business center
Lavanderia a secco
Servizio babysitter e asilo nido
Servizio di pulizia
Servizio banchetti
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Noleggio biciclette
Deposito bagagli
Zona fumatori
Check-in/check-out veloce
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Lockers Available
Attività
Piscina
Giardino
Campo da golf (nelle vicinanze)
Area giochi
Piscina bambini
Piscina coperta
Piscina scoperta
Piscina scoperta riscaldata
Musica dal vivo
Evening Entertainment
Pool (Indoor)
Mobili da esterno
Pool (Rooftop)
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Sauna
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
Solarium
SPA e centro benessere
Barbiere/Estetista
Trattamenti corpo
Trattamenti viso
Mini-club
Bar della piscina
Pranzi da asporto
Colazione in camera
Family room
Beach Sun Loungers
Snack Bar/Deli
Parcheggio
Parcheggio
Parcheggio valet
Parcheggio gratuito
Stazione di ricarica per auto elettriche
Parking Onsite
Internet
Wi-fi gratuito