The Haven Hostel

*** PRIORITY NOTE -- When making a booking we NEED you to put your phone number in the booking... Why is that?! We have an amazing door code system that uses that number to generate a private code for you, cool huh?*** PAYMENT We only accept valid credit cards at time of booking and require full payment for the first night within 24 hours of your booking, or on same day of booking. We have a strict 24 hour cancellation policy, the full room rate for the first night will be forfeited if cancelled within 24 hours. Your card will be charged virtually through our secure online processing system. Cash may be accepted when reception is in with a temporary hold on the credit card that is used to make the reservation with for security purposes. No exceptions. Staff can be reached via our outdoor intercom during office hours and we will be happy to assist you. No bookings will be made after designated hours. HOUSE RULES * The hostel is completely smoke free, this includes vaping. A $250 fee will be charged to the room should our no smoking policy be disregarded. There is also to be no burning of incense, candles, or any item that requires an open flame, outside of the kitchen area. * We dont allow outside visitors into the hostel. We maintain a cozy, safe and secure atmosphere. However we have a cute little courtyard outside if you wish to meet up and visit before heading downtown! * Our doors are key coded and automatically lock, we suggest ensuring the door is completely latched when going out/going to bed as they can stick with the changing seasons. For the convenience of the Guests, lockers are provided in the dormitory rooms. The Management will not in any way whatsoever be responsible for any loss or damage to the Guest's belongings or any other property from either the Hostel room or the locker or any other part of the Hostel property for any cause whatsoever including theft or pilferage. We can supply you with a lock for a refundable deposit of $5.00. * All guests must abide by kitchen and lounge rules. Quiet hours are strictly 10 PM. We kindly ask that any conversation after 10 PM be held outside or within your shared accommodation. The kitchen has specific hours to allow for sufficient cleaning time - please follow kitchen hours that are posted within the kitchen or simply ask staff for assistance. ANIMALS * We allow dogs ($20) and cats ($25) in our facility, in our Main Floor Suite only, for your convenience! Animal fees are per night. We have a two dog/animal limit within our establishment for the comfort of our guests. Any damage done to the room will be assessed and charged accordingly to the guest. Animals are NOT allowed on the bed. If evidence of the animal is found on the bed or any damage is done to the bed or sheets, a fee will be charged. A Pet Waiver and Policy must be signed upon arrival to the hostel, along with our terms and conditions. Dogs are not to be left unattended without being in a crate. Animals should remain on leash at all times within the establishment. We also have the most chill golden doodle on site named Boss. She is SUPER nice and loves all babies, cats, humans, and 99% of dogs etc. If your dog however is very hyper please keep on a leash until we can make she is comfy or needs to go to her home. Please contact us for more information. GUEST BEHAVIOUR * The comfort, safety and security of our guests is of paramount importance to us at this hostel. Any guest(s) who, in the opinion of staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be given a refund. Guests are expected to respect other guests as well as staff, local residents and property. We have the right to refuse or deny accommodations to anyone: 1. unwilling or unable to pay for a room or other lodging establishment privileges 2. visibly under the influence of drugs or alcohol or creating a public nuisance 3. the innkeeper reasonably believes will use a room or the facility for an unlawful purpose 4. the innkeeper reasonably believes is bringing in something that creates an unreasonable danger or risk to others, or 5. whose use of a room or accommodation would violate the facility's maximum capacity.6. Who is deemed disruptive to any guests at anytime. Strict quiet time is in effect at 10 PM. LIABILITY * Except in relation to death or personal injury caused by our negligence, The Haven Hostel's liability remains at all times, limited to the value of the services booked, excluding any amendment charges paid to us. DAMAGE * Guests will be expected to reimburse The Haven Hostel any damage caused by inappropriate behaviour during their stay, which will be detailed to them in a follow up phone-call and/or email if guest has left before room check. DO's 1. Towels are included in all of our private rooms. They are not included in our dormitory's. Towels are available for $1 at reception. 2. Socks, Slippers, or Sandals are recommended (Or be barefoot as we like to be), our hostel has a no shoe policy. You can leave your shoes on the front shoe rack or keep them with you in your room/locker. 3. Locks - Locks will be available at reception as stated above. 4. Toiletries 5. Food for your own lunch and dinners, kitchen hours will now be limited for cleaning. CANCELLATION POLICY: 24h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay. Check in from 11:00 to 20:00 . Check out before 00:00 . Payment upon arrival by credit cards, debit cards. Taxes not included - 18.00% No curfew. Pet friendly. Child friendly. Non smoking.

*** PRIORITY NOTE -- When making a booking we NEED you to put your phone number in the booking... Why is that?! We have an amazing door code system that uses that number to generate a private code for you, cool huh?*** PAYMENT We only accept valid credit cards at time of booking and require full payment for the first night within 24 hours of your booking, or on same day of booking. We have a strict 24 hour cancellation policy, the full room rate for the first night will be forfeited if cancelled within 24 hours. Your card will be charged virtually through our secure online processing system. Cash may be accepted when reception is in with a temporary hold on the credit card that is used to make the reservation with for security purposes. No exceptions. Staff can be reached via our outdoor intercom during office hours and we will be happy to assist you. No bookings will be made after designated hours. HOUSE RULES * The hostel is completely smoke free, this includes vaping. A $250 fee will be charged to the room should our no smoking policy be disregarded. There is also to be no burning of incense, candles, or any item that requires an open flame, outside of the kitchen area. * We dont allow outside visitors into the hostel. We maintain a cozy, safe and secure atmosphere. However we have a cute little courtyard outside if you wish to meet up and visit before heading downtown! * Our doors are key coded and automatically lock, we suggest ensuring the door is completely latched when going out/going to bed as they can stick with the changing seasons. For the convenience of the Guests, lockers are provided in the dormitory rooms. The Management will not in any way whatsoever be responsible for any loss or damage to the Guest's belongings or any other property from either the Hostel room or the locker or any other part of the Hostel property for any cause whatsoever including theft or pilferage. We can supply you with a lock for a refundable deposit of $5.00. * All guests must abide by kitchen and lounge rules. Quiet hours are strictly 10 PM. We kindly ask that any conversation after 10 PM be held outside or within your shared accommodation. The kitchen has specific hours to allow for sufficient cleaning time - please follow kitchen hours that are posted within the kitchen or simply ask staff for assistance. ANIMALS * We allow dogs ($20) and cats ($25) in our facility, in our Main Floor Suite only, for your convenience! Animal fees are per night. We have a two dog/animal limit within our establishment for the comfort of our guests. Any damage done to the room will be assessed and charged accordingly to the guest. Animals are NOT allowed on the bed. If evidence of the animal is found on the bed or any damage is done to the bed or sheets, a fee will be charged. A Pet Waiver and Policy must be signed upon arrival to the hostel, along with our terms and conditions. Dogs are not to be left unattended without being in a crate. Animals should remain on leash at all times within the establishment. We also have the most chill golden doodle on site named Boss. She is SUPER nice and loves all babies, cats, humans, and 99% of dogs etc. If your dog however is very hyper please keep on a leash until we can make she is comfy or needs to go to her home. Please contact us for more information. GUEST BEHAVIOUR * The comfort, safety and security of our guests is of paramount importance to us at this hostel. Any guest(s) who, in the opinion of staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be given a refund. Guests are expected to respect other guests as well as staff, local residents and property. We have the right to refuse or deny accommodations to anyone: 1. unwilling or unable to pay for a room or other lodging establishment privileges 2. visibly under the influence of drugs or alcohol or creating a public nuisance 3. the innkeeper reasonably believes will use a room or the facility for an unlawful purpose 4. the innkeeper reasonably believes is bringing in something that creates an unreasonable danger or risk to others, or 5. whose use of a room or accommodation would violate the facility's maximum capacity.6. Who is deemed disruptive to any guests at anytime. Strict quiet time is in effect at 10 PM. LIABILITY * Except in relation to death or personal injury caused by our negligence, The Haven Hostel's liability remains at all times, limited to the value of the services booked, excluding any amendment charges paid to us. DAMAGE * Guests will be expected to reimburse The Haven Hostel any damage caused by inappropriate behaviour during their stay, which will be detailed to them in a follow up phone-call and/or email if guest has left before room check. DO's 1. Towels are included in all of our private rooms. They are not included in our dormitory's. Towels are available for $1 at reception. 2. Socks, Slippers, or Sandals are recommended (Or be barefoot as we like to be), our hostel has a no shoe policy. You can leave your shoes on the front shoe rack or keep them with you in your room/locker. 3. Locks - Locks will be available at reception as stated above. 4. Toiletries 5. Food for your own lunch and dinners, kitchen hours will now be limited for cleaning. CANCELLATION POLICY: 24h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay. Check in from 11:00 to 20:00 . Check out before 00:00 . Payment upon arrival by credit cards, debit cards. Taxes not included - 18.00% No curfew. Pet friendly. Child friendly. Non smoking.