Name: Mercure Singapore On Stevens
Address: Orchard District 28 Stevens Road, Tanglin, SG
Price range: 107 $US–226 $US per night
Rating: 8.03

Ce qu'en disent des voyageurs

Au Mercure Singapore On Stevens, les clients apprécient fréquemment le personnel accueillant, les espaces propres et modernes, ainsi que les piscines remarquables, tout en notant des chambres compactes, un bruit occasionnel et des incohérences de service telles qu'un enregistrement lent ou tardif, et des réponses variables aux problèmes.

L'établissement est situé à quelques pas ou navette de la station de MRT Stevens et d'Orchard Road, mais certains le trouvent moins central et notent un choix limité de restaurants économiques à proximité. Les équipements reçoivent des éloges constants, en particulier la piscine de 35 mètres, avec une salle de sport convenable et un 7-Eleven pratique sur place ; cependant, des problèmes d'entretien et des pannes occasionnelles sont signalés. Les commentaires sur le petit-déjeuner sont mitigés, allant d'une excellente variété à un mauvais choix, de longues files d'attente et des prix élevés, avec des options sans gluten limitées. Attendez-vous à un séjour moderne avec d'excellentes piscines dans un quartier plus calme, mais des chambres compactes et un service variable.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les piscines sont un point fort, notamment une longue piscine de nage à contre-courant ; la salle de sport est généralement appréciée, et le 7-Eleven et les restaurants sur place sont pratiques. Certains signalent des problèmes de capacité ou d'entretien (par exemple, un nombre limité de transats, un jacuzzi froid, des pannes ou des rénovations occasionnelles).

Avis de voyageur à ce sujet

10

Frederic

14 févr. 2026

·

A séjourné 5 nuits

Lap pool is perfect for exercising Good breakfast Nice people at service

10

JYH BIN

22 août 2025

·

A séjourné 6 nuits

Good hotel . Breakfast can be crowded in rush hour but service is good . Pool and Gym are nice .

10

Xiaochen

22 oct. 2025

·

A séjourné 4 nuits

Spacious and modern rooms, great cleaning service, and great pool + gym. Close to metro station and easy pickup location for Grab drivers.

10

Michael

31 oct. 2025

·

A séjourné 2 nuits

All indicators were excellent, and for me as a regular swimmer, the 35 metres pool was a standout …….

8

Donna-Marie

17 août 2025

·

A séjourné 6 nuits

Small but well designed and comfortable room and bathroom. Accessible. Several food options and convenience store on site. Beautiful pools!

10

Susan

12 oct. 2023

·

A séjourné 3 nuits

Nice clean modern hotel. Off the main strip, at least half a mile to closest MRT station and walking distance to a bus stop. Not much as stores or restaurant options other than the 3 (kind of expensive/not street food) ones on the ground level between the other hotel (Novotel) and a 711 for convenience. There is a bfast buffet you can pay additional for. There is a nice infinity pool, lap pool and walking distance to basic gym facilities. Laundry machines on premise which I didn't use. Money exchange machine in lobby.

10

Jennifer

14 janv. 2025

·

A séjourné 4 nuits

Good hotel with excellent pools. Great Place to be.

8

Richard

31 mars 2024

·

A séjourné 5 nuits

The location was excellent we thought. Convenient for Orchard Road and Stevens MRT a short distance away. The shuttle from the hotel to those locations was very useful . The two pools and gym were extra benefits There were places to eat nearby and a 7/11 store that proved handy. The room itself was quite small and the hotel , like most in Singapore , was tall with 10 floors

10

rheo

29 sept. 2023

·

A séjourné 3 nuits

Gym , 2 pools very nice

8

Paula

25 mai 2024

·

A séjourné 2 nuits

Love the pool was very nice to relax in after hot day out. Nice room was small though. Good choice of restaurants handy if you don't mind paying a bit more for meals. Really nice looking property was in great condition. Laundry room very handy and easy to use. Will definitely stay again if I don't need to be central to all the action. Enjoyed our stay.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreux clients trouvent les chambres et les espaces communs propres, mais des signalements répétés font état d'un service de ménage manqué, de moisissures ou de poussière, d'odeurs désagréables et de bouilloires sales ou défectueuses.

Avis de voyageur à ce sujet

4

Yuhiko

15 oct. 2022

·

A séjourné 5 nuits

朝食はとてもおいしいですが、フロントの対応などがかなり杜撰な気がします。又エレベーターの横や部屋の前などに袋に入ったゴミが放置されているのが散見されました。　5日間滞在しましたが、2日目にハウスキーピングがはいっておらず、朝出た時のままだったのにはおどろきました。近くにコンビニもあり、ロケーションは良いと思います。

2

DongYong

26 oct. 2024

·

A séjourné 2 nuits

Group guests are too noisy to sleep at night. No free mineral water provided as other hotel does. Water boiler is very dirty and can't boil water. Do not stay.

8

Cynthia

18 nov. 2025

·

A séjourné 1 nuit

Rooms are very small. One of the rooms smelled like Indian cuisine. Staff is nice. They offer a shuttle every hour to main station.Rooms were clean. Buffet is very pricey for the offering.

8

Muzaffer

23 mars 2024

·

A séjourné 6 nuits

My wife is a housekeeper supervisor and i am working in restaurant on cruise industry.Front desk personel was vergood and helpfull but ican not day same thing for restaurant service and housekeeping.A coulple personel in restaurant should not be wotking at all. Wearing no gloves on breakfast buffet also i asw them chewing everytime coming out from kitchen.Also 45 minutes before they are getting closing mode already. Whatever is finished on buffet not getting refill.Even stands are taking off.For the room i can say needs to be cleaner.Under bed was dusty.Bed sheets needs to changed at least every secod day..Fridge in room almost not cooling at all.

10

Sarah

27 nov. 2025

·

A séjourné 11 nuits

Alles war sauber, Personal sehr freundlich und zentral. Wir kommen sehr gerne wieder, lange wird es nicht dauern

6

Christine

7 avr. 2025

·

A séjourné 3 nuits

We had a very cramped twin room no place to put a 2nd suitcase, no bedside table for one bed so nowhere to place water bottle, phone etc. The light for the bathroom at night was on the far side of the far bed so using the bathroom at night was a challenge. We needed to wash clothes but we needed $20Sing in coins to operate it. Reception didnt have coins and because we didnt have enough other currency to change into coins, we couldnt wash. Bathroom grouting needs mould treatment. Bathroom didnt seem to have a exhaust fan. The pools looked beautiful. Good public transport close by.

8

A

5 sept. 2025

·

A séjourné 6 nuits

As soon as you enter the room, there is no guide or even some kind of written guidance about the room features. I wasn't sure how the lights start, fo example. If you dial the reception for help, the turn-around time is slow to fulfil your request. The lobby looks a bit too dark in the night. The air fresheners smell weird.

4

GLEN

3 févr. 2025

·

A séjourné 21 nuits

This was one of the most expensive and cheapest place I’ve ever stayed in. No hot water at night they turned it off. The gym was under renovation which they failed to list , so we had a mini gym. The room has no refrigerator it’s a cooler. I had to order ice which took up to one hour or more to receive. I had to request face towels. No microwave in room , but the 7-11 let me use there’s . The pool does not have enough seats. I stayed 23 days paid over $3000 and was not allowed to use the lounge. I requested a higher floor when possible. The reservation guy never contacted or tried to move me. All staff except one young Chinese housekeeper and the shuttle guy, are not very friendly . The lobby has dirty chairs and carpet. My room was the size of a walk in closet. I had only one small uncomfortable student chair. Mold in shower around mini shelf. The television is outdated luckily I had my Apple TV. Food options right outside over priced bad food. I will never stay at any of their hotels again.

8

Fengqin

17 nov. 2025

·

A séjourné 3 nuits

Clean room, the room is a little bit small.

6

Kyle

21 avr. 2024

·

A séjourné 2 nuits

Not very clean. Room and bathroom are very small.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont constamment compactes avec un espace de rangement limité et un faible espace de suspension ; certains clients notent des murs fins et un bruit occasionnel. Quelques-uns apprécient le design moderne et les lits confortables, mais l'espace peut sembler restreint pour plusieurs valises.

Avis de voyageur à ce sujet

8

Cynthia

18 nov. 2025

·

A séjourné 1 nuit

Rooms are very small. One of the rooms smelled like Indian cuisine. Staff is nice. They offer a shuttle every hour to main station.Rooms were clean. Buffet is very pricey for the offering.

8

Mel

22 juin 2025

·

A séjourné 2 nuits

First time at this hotel. Overall very happy. First the good… checked in earlier than normal, was given an upgrade to higher floor, fast check out. Rooms big enough for one or a couple and best of all there’s filtered water for your drinking safety. Can be improved… room service did not clean my room, the walls seem to be very thin, I could hear noises from above, beside and around me. The layout of the rooms are perhaps way too close each other (see pic). Still a very convenient location if you want to be at Orchard area but not be too near it. And the food outlets on the premises (operated separately from the hotel) are pretty good. Will come back again, but for short trips. Thank you Mercure.

6

Yuan sheng

17 juin 2025

·

A séjourné 1 nuit

room is very small.

6

Christine

7 avr. 2025

·

A séjourné 3 nuits

We had a very cramped twin room no place to put a 2nd suitcase, no bedside table for one bed so nowhere to place water bottle, phone etc. The light for the bathroom at night was on the far side of the far bed so using the bathroom at night was a challenge. We needed to wash clothes but we needed $20Sing in coins to operate it. Reception didnt have coins and because we didnt have enough other currency to change into coins, we couldnt wash. Bathroom grouting needs mould treatment. Bathroom didnt seem to have a exhaust fan. The pools looked beautiful. Good public transport close by.

10

zsuzsanna

19 mai 2025

·

A séjourné 3 nuits

The hotel is in a great area. Has a very convenient shuttle service to MRT and shopping centre. Our room was a bit small but had a comfortable bed and nice view. Breakfast has a great selection, bit busy because it is serving Novotel as well. All in all a good stay.

8

Rosita

21 janv. 2024

·

A séjourné 3 nuits

The location is very good. The service is also good. But the room is way too small, and no closet at all

8

Donna-Marie

17 août 2025

·

A séjourné 6 nuits

Small but well designed and comfortable room and bathroom. Accessible. Several food options and convenience store on site. Beautiful pools!

6

Angad

20 sept. 2024

·

A séjourné 2 nuits

Rooms were very small and so was the bed.

8

Trudy-Maree

21 août 2025

·

A séjourné 4 nuits

The only thing is there’s nowhere to put your make up & toiletries in the bathroom, the hanging space is only 1/2 wardrobe length, can’t hang dresses, too many small tables and lamps in the small room.

8

Fengqin

17 nov. 2025

·

A séjourné 3 nuits

Clean room, the room is a little bit small.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est souvent décrit comme amical et serviable, avec des mises à niveau occasionnelles et un enregistrement/départ flexibles. Cependant, de nombreuses critiques font état d'un enregistrement lent ou mal géré, d'un mauvais suivi des frais ou des demandes, et d'une réactivité inégale.

Avis de voyageur à ce sujet

6

Batya

3 mars 2025

·

A séjourné 1 nuit

I was told that I'll get a key to my room after 10 minutes. I stayed in the loby for 1.5 hours and only after checking it again with the desk I got my key. No body approched me for that matter

6

Michael

28 août 2023

·

A séjourné 1 nuit

Check in at around 2am, 2 indian at the check in counter , after 3-5min, inform me they couldnt find my booking . Ask me to take a seat and allow them more time. 10min later say that booking was found but payment wasnt update by Hotel.com. By then i was getting real tired, i asked for the room and told them, they could take their time to confirm matter, until i check out tomorrow . Again the indian staff say i have to wait, so i ask for the duty manager . But again the replied was i have to wait too. After 10min a lady manager came, understand the matter and got me a room within 5 min. Order 2 sandwich in the room, after 15min, receive a call, informing me club sandwich is not available, offer me a chicken sandwich but have to wait 30min. Finally food was serve to my room by another Indian staff, didnt bring a pen for me to sign the bill and ask if i can wait for him to go get a pen. Told him there is one provided on the desk of my room, but its not working , i took out the ink and manage to sign with it. But the indian staff want my full name written too. I got real pissed off and told him to get out of my room. Room only provide toothbrush and toothpaste, no shower cap, shaver etc . Not even bottle water .

8

A

5 sept. 2025

·

A séjourné 6 nuits

As soon as you enter the room, there is no guide or even some kind of written guidance about the room features. I wasn't sure how the lights start, fo example. If you dial the reception for help, the turn-around time is slow to fulfil your request. The lobby looks a bit too dark in the night. The air fresheners smell weird.

4

Cindy

20 juil. 2023

·

The only problem I have is the security deposit. They make you pay on the day when you arrive before you check in which is normal but they take forever to give you your money back. Contacted their hotel, no response, emailed their department on this problem but they keep repeating the same thing telling you to wait 72 hours which I did twice but still no response after that. Literally I just got my money back after a month. Terrible service. Definitely not staying here again

6

Hani

5 oct. 2024

·

A séjourné 1 nuit

Clean nice and modern property. Disappointed in service as check in took ages and was slow and they could only allocate a twin room when the booking was for a double

2

Tina

11 déc. 2025

·

A séjourné 2 nuits

I prepaid my stay and was charged $48 USD additional. I asked aboout this charge at check in and again at check out. No one was able to assist or explain. I've message the hotel twice and still no answer.

2

Mh

30 oct. 2025

·

A séjourné 1 nuit

밤 10시 30분까지 룸이 준비되지 않아서, 컴플레인했더니 무료로 취소한다는게 호텔 책임매니저의 최선이라는 답변...너무 좌절스럽습니다.. 그동안 기다린 시간, 그리고 급하게 다른호텔을 예약한 추가금액, 가는 교통비... 모두 다 제가 부담을 해야 했습니다. 다시는 경험하고 싶지 않은 Expedia를 통한 Mercure hotel 예약이네요. The room wasn’t ready until 10:30 PM, and when I complained, the hotel’s duty manager said that the best they could do was offer a free cancellation… absolutely desperate. I had to bear the cost of the time I spent waiting, the additional fee for urgently booking another hotel, and the transportation to get there. This has been an experience I never want to repeat with a Mercure hotel booked through Expedia.

10

Johann

13 août 2023

·

A séjourné 2 nuits

The reception staff were excellent The check in and check out staff were excellent and helpful, courteous thanks

10

M

9 août 2025

·

A séjourné 3 nuits

I had a very pleasant stay. The reception staff were kind and pleasant, and they even upgraded my room. The room service staff asked me where I was from and greeted me in Japanese. It was a very nice hotel.

2

Joyce

25 mars 2024

·

Check in time was 3:00 pm, but when we arrived at 7:30 pm, the wait for check in was long and both rooms were NOT ready. We were first told that one of the rooms was ready and the other one will take 5-10 mins. However, when we asked the room number, we were told by the staff that the room number is not available although the room would be ready in 5-10 mins. We found it to be illogical but we were tired, so we simply dragged all our luggages to the room first. But, when we went up, housekeeper was still in the room, which was far from ready. So we went down, again, with our luggages, reported this and were told that the manager is looking into this, and they’d let us know what happened. We waited for a few minutes but did not want to wait further, so we told them we will leave for dinner first. When we were back, at around 10:30 pm, the other room was ready, but the manager did not know what happened. She then looked into it and told us that one room was ready while we checked in at 7:30 pm, which was not the case… She explained that they’re busy, and they cannot force their customers to check out on time. We are not sure how this is an acceptable explanation and it seems more like a problem of mismanagement, especially we did not arrive early, nor even on time for check in. We only arrived at the hotel after 7:30 pm. It was not a single person’s fault but the experience was terrible, nothing like a 4-star hotel or a hotel at all…

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Pratique pour Orchard Road avec une navette et à quelques pas de la station de MRT Stevens ; les bus et les taxis sont accessibles. Certains le trouvent un peu excentré avec moins de restaurants économiques à proximité.

Avis de voyageur à ce sujet

10

Jennifer

21 juin 2023

·

A séjourné 4 nuits

My mom and I had a great stay here! It was our first time in Singapore and the hotel was very convenient for us. We felt safe and there was tons of amenities. Also if you get a taxi from the airport to hotel (vice versa) it’s about 20-25 USD dollars which is a steal! The MRT is about a ten min walk but you can ask one of the staff to call a taxi and it was cheap to get around.

10

Justice

20 févr. 2023

·

A séjourné 1 nuit

Great location

10

Nicketta

18 mai 2025

·

A séjourné 2 nuits

The staff was very friendly. They let me check in early. The room was very clean. The property is just a 15 minute walk from the subway station. Lots of dining options near the hotel. I would recommend this place.

10

zsuzsanna

19 mai 2025

·

A séjourné 3 nuits

The hotel is in a great area. Has a very convenient shuttle service to MRT and shopping centre. Our room was a bit small but had a comfortable bed and nice view. Breakfast has a great selection, bit busy because it is serving Novotel as well. All in all a good stay.

8

Simon

24 févr. 2024

·

A séjourné 6 nuits

Good location away from the main Orchard area, close to Stevens MRT, nice selection of restaurants in the complex.

8

Richard

31 mars 2024

·

A séjourné 5 nuits

The location was excellent we thought. Convenient for Orchard Road and Stevens MRT a short distance away. The shuttle from the hotel to those locations was very useful . The two pools and gym were extra benefits There were places to eat nearby and a 7/11 store that proved handy. The room itself was quite small and the hotel , like most in Singapore , was tall with 10 floors

8

James

15 juin 2025

·

A séjourné 2 nuits

I found the Mercure on Stephen‘s to be a good location for what I needed affordable and Central good clean hotel with a swimming pool and wouldn’t hesitate to go back there when I return to Singapore

8

HIROAKI

5 mars 2024

·

A séjourné 4 nuits

交通が不便でホーカー等は近くにないこと以外は快適。仕事で4回程度宿泊している。タクシー移動であれば問題なし。

8

Jun

27 mai 2024

·

A séjourné 4 nuits

最寄駅のMRTのスティーブンス駅から徒歩で離れていること、部屋はシャワーだけのものの、水量が弱めで湯温が安定しないこと、などがデメリットですが、、MRTは2路線使えますし、バス停は近く、部屋は静か、フレンドリーな対応は好感が持てます。周りは住宅街ですが、施設内にレストランが数件あり、セブンイレブンもあるので困ることはないです。同じ施設の隣にあるホテル・ノボテルのBARが比較的遅くまでやってます。

6

MICHAEL

5 avr. 2025

·

A séjourné 1 nuit

A property not convenient to shops or eatery’s

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les avis sur le petit-déjeuner sont mitigés : beaucoup apprécient la variété et le goût, tandis que d'autres signalent un mauvais choix, de longues files d'attente et des prix élevés ; les options sans gluten sont limitées. Les restaurants sur place et un 7-Eleven sont pratiques, bien que parfois chers.

Avis de voyageur à ce sujet

10

Frederic

14 févr. 2026

·

A séjourné 5 nuits

Lap pool is perfect for exercising Good breakfast Nice people at service

8

Muzaffer

23 mars 2024

·

A séjourné 6 nuits

My wife is a housekeeper supervisor and i am working in restaurant on cruise industry.Front desk personel was vergood and helpfull but ican not day same thing for restaurant service and housekeeping.A coulple personel in restaurant should not be wotking at all. Wearing no gloves on breakfast buffet also i asw them chewing everytime coming out from kitchen.Also 45 minutes before they are getting closing mode already. Whatever is finished on buffet not getting refill.Even stands are taking off.For the room i can say needs to be cleaner.Under bed was dusty.Bed sheets needs to changed at least every secod day..Fridge in room almost not cooling at all.

6

Vesna

6 oct. 2023

·

A séjourné 5 nuits

The room was clean but very small. Breakfast was biggest disappointment. Same choice of food every morning, pastries a few days old....omelet cold....need a big improvement. You are beter off to get some pastries from bakery. Location of hotel is very good, only a few stops from busy shopping area. You can use hotel shuttle bus, very convenient.

10

Jonathan Nicholas

30 mars 2025

·

A séjourné 6 nuits

Nice clean hotel located within 10 minutes of train station. Friendly staff. Food ok. Very poor gluten free food options even though there menu says it is. No gluten free options at breakfast at all.

8

Deborah

3 sept. 2025

·

A séjourné 4 nuits

I enjoyed my stay there … my room was comfortable and the pools gym and buffet breakfast featured area of options from Singaporean dishes Asian and western dishes …

10

zsuzsanna

19 mai 2025

·

A séjourné 3 nuits

The hotel is in a great area. Has a very convenient shuttle service to MRT and shopping centre. Our room was a bit small but had a comfortable bed and nice view. Breakfast has a great selection, bit busy because it is serving Novotel as well. All in all a good stay.

8

Icalf

16 nov. 2025

·

A séjourné 3 nuits

The food selection was poor

8

Nathan

29 janv. 2025

·

A séjourné 7 nuits

This is a wonderful hotel that is only a 14 minute walk from the MRT and has a very friendly staff. There is ONE MAJOR thing that the hotel needs to improve: The breakfast! My wife and I agreed that out of the hundreds of hotels we stayed in... this breakfast was probably THE WORST. How can they improve? First, have more options. Second, prepare food with more flavor. If you are staying here, you might want to OPT OUT of the breakfast option until they improve.

10

Susan

12 oct. 2023

·

A séjourné 3 nuits

Nice clean modern hotel. Off the main strip, at least half a mile to closest MRT station and walking distance to a bus stop. Not much as stores or restaurant options other than the 3 (kind of expensive/not street food) ones on the ground level between the other hotel (Novotel) and a 711 for convenience. There is a bfast buffet you can pay additional for. There is a nice infinity pool, lap pool and walking distance to basic gym facilities. Laundry machines on premise which I didn't use. Money exchange machine in lobby.

8

Graham

3 mars 2023

·

A séjourné 3 nuits

Best included breakfast anywhere I stayed in Singapore/Australia.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	133 $US
février	167 $US
mars	143 $US
avril	125 $US
mai	122 $US
juin	119 $US
juillet	143 $US
août	141 $US
septembre	119 $US
octobre	197 $US
novembre	151 $US
décembre	134 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $226
18 $130	19 $141	20 $142	21 $152	22 $146	23 $139	24 $136
25 $133	26 $114	27 $132	28 $151	29 $132	30 $114	31 $108

di	lu	ma	me	je	ve	sa
1 $114	2 $116	3 $122	4 $122	5 $116	6 $110	7 $107
8 $110	9 $114	10 $120	11 $120	12 $114	13 $114	14 $114
15 $126	16 $127	17 $148	18 $148	19 $142	20 $142	21 $117
22 $117	23 $116	24 $153	25 $159	26 $159	27 $191	28 $138
29 $116	30 $116

Mercure Singapore On Stevens

Prix pour Mercure Singapore On Stevens

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Double Deluxe, 1 lit double

Privilege, Suite, 1 très grand lit

Chambre Double Supérieure, 1 lit double

Privilege, Chambre, 2 lits une place

Chambre Deluxe, 2 lits une place

Privilege, Chambre Double, 1 très grand lit

Chambre Supérieure, 2 lits une place

Avis des voyageurs sur Mercure Singapore On Stevens

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

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