Hotel Madison & Shenandoah Conference Ctr.

Staff need better training. Room not cleaned

Ok so location perfect. Perfect ended there. 3rd floor room you heard all the traffic. Every engine rev, college kids being college kids. Pool area was just ok. Loud music, NO hot water! Who doesn't have hot water! Mezzanine is on the 2nd floor. No signage in elevators. Slowest elevators ever. No, won't stay there again

Great place

It’s always a great stay

Great location, convenient and love Monty’s and like the breakfast buffet option this year, as opposed to the “university level” cafe. Parking was easy and check-in smooth. HOWEVER, usually a pleasant stay at the Madison. This is my 3rd straight year working an event there. Unfortunately, the staff seemed to be “mailing it in” in terms of service this year. Ok, housekeeping is “by request”, by it took 3 requests on a given day to get just a little service to my room. If you ask for “coffee service”, apparently it’s not clear that includes clean cups and compliments (cream and Sugar), not just a couple Keurig Cups. It took 2 more calls to get it right, along with empty trash cans and clean towels Maybe could have explained it away as isolated, yet the conference had problems with coffee service on Monday and the happy hour bar was late on Tuesday. Generally, a good stay with good amenities for the price.