艾爾帕索市中心會議中心萬怡飯店

The pool on the 5th floor and the view of the city from the 9th floor

So there is absolutely no parking at the check in area and if you go up the ramp into the parking garage you are trapped because it won’t let you in. If you try to exit the facility they have put enormous posts in to block your view so you can’t safely get into traffic. Interstate Highway 10 is right outside your window and louder than hell. If that wasn’t enough, the train goes by every couple of minutes to insure that you will never get any sleep. A horrible place.

Overall was clean and friendly. Hotel parking is very tight for anything thats SUV or truck size. Elevator issues were biggest reason to not give 5 stars. 1 elevator working or on and at times the wait was quite long

Parking Garage is small

I liked how close the hotel is to the baseball field. We also enjoyed the pool.

It was a shame to the pool was out of service. We were really looking forward to it

The hotel was quiet and nice the pool however should have been heated.

I wanted to bring to your attention several issues we experienced during our recent stay at your property. Unfortunately, the elevators were out of service for nearly three days, which significantly impacted our stay, particularly as my wife has heart conditions that make climbing stairs difficult. Despite this inconvenience, the front desk did not offer any compensation. Additionally, one of the rooms we rented had a non-functional TV, and the other room's HVAC system failed to cool the room properly, making our stay uncomfortable. When we checked out, the manager was unavailable to address our concerns or to extend any gesture of goodwill. This experience was quite disappointing, especially considering the standards we have come to expect from Marriott. I hope you can address these issues and prevent them from happening to future guests.

Everything went wrong from start to finish. It took three rooms until they got it right. The first night the AC went down to 57 degrees and they had to change us to another room. Then the new room had something wrong because it sounded like a hammer was banging all night long. The July 4th weekend a huge family party took over the pool and there was no room for hotel guests. It was madness. Terrible weekend

The property is very beautiful. We love to stay in the downtown areas of the places we love to visit. There is also a baseball field right across the street which is awesome. We will be checking that out soon! What we didn’t like about the stay was, we had to walk up 7 flights of stairs because the elevator was not working. Didn’t like that at all. Staff was very nice.

Truly I’ve stayed at better hotels. This is not worth the money plus the additional amount you pay to park in their own private garage. Booked this hotel through Hotels, and they still charged me the additional amount of a hotel room the hotel themselves. Of course nobody could help me because “they didn’t take the money”. Going through a whole dispute claim through my bank now. Typical springy bed, felt the spring digging into my side. Left the room one day by 9am, room didn’t get cleaned. Next day left by 8am, still didn’t get cleaned. Overall, just not worth it.

The hotel was clean and upscale

The room was clean and the staff was nice. I would stay here again.

Beautiful and very clean

The hallways smelled of smoke, the rooms were not clean, no safe available in room. Also very noisy all night.

Clean room, very nice staff.

We liked being downtown. Also right off highway. They says this is a 3 star hotel but when we walked into our room they did not clean bathrooms floor. Had mud and long black hair on floor. Should have been cleaned. It’s about your first expression. Had to call for someone to clean it. Makes you think twice about the rest of your room.

Super clean hotel as always everything was smooth

During our stay they didn’t clean the room.

Property needs to retrain cleaning staff. Rooms were not clean. Mattress have stains on them. Not what I expect for a Marriott or the nightly price

Everything was great except the bed. I haven't been in such an uncomfortable bed in over 100 business trips.

So there is absolutely no parking at the check in area and if you go up the ramp into the parking garage you are trapped because it won’t let you in. If you try to exit the facility they have put enormous posts in to block your view so you can’t safely get into traffic. Interstate Highway 10 is right outside your window and louder than hell. If that wasn’t enough, the train goes by every couple of minutes to insure that you will never get any sleep. A horrible place.

Nice room spacious and quiet top floor king suite very nice

Typical comfort and convenience one would expect from a mid-tier chain hotel. Comfy beds, great views from rooms, and excellent location. One thing that can definitely improve is the shower. The shower heads are horrible and taking a hot showed at the end of the day or early morning is simply not a pleasant experience with the shower as equipped.

Great room and view, very nice experience

The room was beautiful and the furnishings were comfortable and attractive. Everything was first rate!

Modern, clean and stylish. Great location. Close to parks and airport.

Room was amazing vwry clean and super spacious with a great view of the city

A win when you can see Mexico from your window!

The hotel was clean and comfortable. We were up on a high floor however were facing the interstate which did add noise. Room was well appointed and the front desk staff helpful and friendly. Heart of downtown and near museums. Very walkable. Would stay again.

Luis was very professional and friendly as always. Big reason we stay there. Goes well beyond to accommodate our s!!

I didn’t realize until I got there that there was an additional $18 a night for parking. Would have been nice if that had been made a little clearer. Front desk staff was grumpy. The guy sweeping the parking garage was awesome, though.

The desk clerk, Lily, was so helpful with restaurant recommendations. She was kind and helpful.

Facilities very good, they should include the cost of parking in the price from the beginning, but most importantly the service of the staff, NOT A SINGLE SMILE.

Our toilet was not working and maintenance came to check it out immediately. They determined it was not repairable so management moved us right away to another larger, nicer room with a great view at no extra cost. I appreciate their promptness in resolving the matter.

Very rude staff, except for the friendly bar staff. Very rude and pushy housekeeping staff. Front desk not friendly to say the least. Requested a late check out, and was still hurried and kicked out of room for being 25 min late. The vibe is definitely there that the employees there are not happy. Will probably not stay here again.

Staff was exceptional and met all of our needs.

I was booked a Taxi ride to the airport (because there's no shuttle) from the front desk and was charged $50 cash only for a 6 min ride!!! An Uber car was on $15. Totally stuck at the moment and had no choice. Totally got ripped off and scammed. Can't trust the front desk, the driver or anyone anymore!

I wanted to bring to your attention several issues we experienced during our recent stay at your property. Unfortunately, the elevators were out of service for nearly three days, which significantly impacted our stay, particularly as my wife has heart conditions that make climbing stairs difficult. Despite this inconvenience, the front desk did not offer any compensation. Additionally, one of the rooms we rented had a non-functional TV, and the other room's HVAC system failed to cool the room properly, making our stay uncomfortable. When we checked out, the manager was unavailable to address our concerns or to extend any gesture of goodwill. This experience was quite disappointing, especially considering the standards we have come to expect from Marriott. I hope you can address these issues and prevent them from happening to future guests.

Every staff member I meet was kind and very helpful. It’s a very nice hotel and well located to the downtown area.

Great spot near the ball park and museums. Downtown El Paso is beautiful

Easy down town access

Great place. Great location. Best damn coffee guy in town.

Great location

Nice experience, a great place many places to see. Close to bars, restaurants and shpping areas. Conveniently located

This hotel is very easy access from the highway. I always stay here when I come through town. The rooms are clean and nice.

Great walking distance to the convention center and other areas downtown. Front desk was very friendly and helpful!

The hotel was clean and comfortable. We were up on a high floor however were facing the interstate which did add noise. Room was well appointed and the front desk staff helpful and friendly. Heart of downtown and near museums. Very walkable. Would stay again.

Easy access from interstate.

Great location. Total access and safe.

There was no breakfast included

Staff was very welcoming. Went for a weekend getaway and it was at walking distance to our concert. Rooms are clean. The bar had a good selection of drinks.

The room was OK, the restaurant on site poor, room service non existent. It didn't feel like a Marriott.

Only the breakfast option could be improved.

Property is within driving distance of our favorite restaurants. The property has in-house bistro to have breakfast and dinner at an affordable price. The area is very quiet for a good night rest.

Breakfast closes early on someday

Nice Decor. No real full time/full Service Restaurant

Bartender was very rude.

The property and staff where amazing a gentleman that worked the bar was beyond amazing and definitely didn’t rush us and let us enjoy our stay🙏

Unexpected cross-country travel. Expected a breakfast and learned that they only offer Starbucks- not cool.