JOIVY Apt on the Coast of Portofino with Lovely View

Location and size were perfect. That’s it for anything good. In all our years of traveling we have never stayed in a filthier hotel. The putrid stairs and doormat were the first warning. Between the 2 beds was a clump of hair. Beside the bedhead was accumulated old dust. The shower had something unspecified on the drain. as I showered, my foot rubbed dirt off the floor. There was fluff in the loungeroom. With bare feet the floors felt dirty. There is no air conditioning, the 2 fans supplied were covered in old dust. The dehumidifier was broken. The walls are marked, we felt uncomfortable opening the stained doors to the fridge and cupboard. No sink plug or tea towel. No power adapter for the kettle. The key is difficult to open the door. I immediately reported the cleaning issues and received a reply saying sorry and asking for photos which I sent. And that was that. No further response. No cleaner. Nothing. For how glamorous Portofino is, this room should be removed from Hotels.com