Mystique Holbox by Royalton, A Tribute Portfolio Resort
165 US$
/ noche
Promedio para noviembre
Precios para Mystique Holbox by Royalton, A Tribute Portfolio Resort
Selecciona fechas para ver precios y disponibilidad
165 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Mystique Holbox by Royalton, A Tribute Portfolio Resort, los precios por noche son de 152 US$ de media en el mes más barato (mayo) y de 230 US$ en el mes más caro (febrero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 200 US$ |
| febrero | 230 US$ |
| marzo | 200 US$ |
| abril | 192 US$ |
| mayo | 152 US$ |
| junio | 166 US$ |
| julio | 190 US$ |
| agosto | 197 US$ |
| septiembre | 165 US$ |
| octubre | 153 US$ |
| noviembre | 165 US$ |
| diciembre | 223 US$ |
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nov · 165 US$
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Más caro: febrero (aprox. 230 US$)
Más barato: mayo (aprox. 152 US$)
Acerca de esta propiedad
Regálate momentos de relax solicitando los masajes y tratamientos faciales. Descansa bajo el sol en la playa privada o diviértete gracias a las instalaciones disponibles, que incluyen una piscina al aire libre y gimnasio. Encontrarás tambié...
Servicios
Regálate momentos de relax solicitando los masajes y tratamientos faciales. Descansa bajo el sol en la playa privada o diviértete gracias a las instalaciones disponibles, que incluyen una piscina al aire libre y gimnasio. Encontrarás también conexión a Internet wifi gratis, servicios de conserjería y una tienda de recuerdos.
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Acércate a uno de los 2 restaurantes de este complejo turístico para comer algo, o aprovecha el servicio de habitaciones con horario limitado. Relájate con un refresco del bar junto a la piscina o de uno de los 2 bares con salón. Se ofrece un desayuno a la carta todos los días de 07:30 a 10:30 con un coste adicional.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 38 habitaciones con aire acondicionado, minibar y máquina de café espresso. Las habitaciones disponen de balcón o patio. La conexión wifi gratis te permitirá estar al tanto de todo. Para tus momentos de ocio, tendrás una televisión LED de 55 pulgadas con canales por satélite. El cuarto de baño está provisto de ducha, cabezal de ducha tipo lluvia y artículos de higiene personal gratuitos.
Ubicación
Si decides alojarte en Mystique Holbox by Royalton, A Tribute Portfolio Resort de Isla Holbox, estarás a cinco minutos a pie de Playa de Holbox y Área de protección de flora y fauna Yum Balam. Además, este complejo de playa se encuentra a 0,3 km de Holbox Baseball Park (cancha de béisbol) y a 0,7 km de Plaza principal.
Qué hay cerca
Área de protección de flora y fauna Yum Balam(0.1 millas)
Holbox Baseball Park (cancha de béisbol)(0.2 millas)
Playa de Holbox(0.2 millas)
Plaza principal(0.5 millas)
Iglesia de Holbox(0.5 millas)
Letrero Letras de Holbox(0.5 millas)
Muelle Tiburón Ballena(0.5 millas)
Holbox Ferry(0.8 millas)
Playa Bioluminiscencia(1 millas)
Playa Punta Coco(1 millas)
Isla de la Pasión(1.4 millas)
Paseo de la playa Kuka(1.8 millas)
Playa Punta Mosquito(2 millas)
Aparcamiento
Restaurante
Piscina
Habitaciones para no fumadores
Servicio de habitaciones
Mostrador turístico
Ubicación
Av. Pedro Joaquin Coldwell entre calle Chabelita y Paseo Carey, Estado de Quintana Roo, México
Área de protección de flora y fauna Yum Balam (0.1 millas)
Holbox Baseball Park (cancha de béisbol) (0.2 millas)
Playa de Holbox (0.2 millas)
Plaza principal (0.5 millas)
Iglesia de Holbox (0.5 millas)
Letrero Letras de Holbox (0.5 millas)
Opciones de habitación
6
Deluxe Junior Suite Partial Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
409 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Sofá cama
14
Presidential Ocean Front One Bedroom Suite
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
840 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
7
Premium Junior Suite Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
463 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Sofá cama
9
Deluxe Junior Suite Loft Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
2 Camas Dobles Grandes
Capacidad: 3
409 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Sofá cama
9
Deluxe Junior Suite Pool View
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
366 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Sofá cama
8
Deluxe Junior Suite Swim Out
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
409 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Sofá camaPiscina de inmersión
7
Deluxe Junior Suite
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
2 Camas Dobles Grandes
Capacidad: 3
366 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Sofá cama
Reseñas de los huéspedes sobre Mystique Holbox by Royalton, A Tribute Portfolio Resort
8.5
Muy bueno
Basado en 609 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Mystique Holbox by Royalton, A Tribute Portfolio Resort, los viajeros elogian la ubicación frente a la playa, la facilidad para ir andando a lugares de interés y el personal amable, además de las habitaciones limpias y cómodas. Sin embargo, señalan algunos inconvenientes, como el ruido de las obras cercanas, el servicio lento en los restaurantes con variedad limitada y algunos problemas de mantenimiento ocasionales.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Mystique Holbox by Royalton, A Tribute Portfolio Resort, los viajeros elogian la ubicación frente a la playa, la facilidad para ir andando a lugares de interés y el personal amable, además de las habitaciones limpias y cómodas. Sin embargo, señalan algunos inconvenientes, como el ruido de las obras cercanas, el servicio lento en los restaurantes con variedad limitada y algunos problemas de mantenimiento ocasionales.
Muchos disfrutan del espacioso club de playa y las vistas del atardecer desde la orilla. Algunos huéspedes informan que las vistas desde las categorías de habitaciones no coinciden con sus expectativas y que hay ruido procedente de la piscina o del tráfico cercano en las zonas de la planta baja. Es ideal para viajeros que buscan una base tranquila en la playa y que son flexibles con la restauración en el establecimiento y el posible ruido durante el día.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
La ubicación frente a la playa y el club de playa reciben elogios frecuentes. Varios señalan que la piscina principal es pequeña.
Reseñas de huéspedes relacionadas
10
Melodie
16 jul 2023
·
Se alojó 7 noches
Our stay was overall excellent. We arrived very late, were greeted by name, quickly directed to the restaurant as we had not eaten anything & when we returned to finish checking in our bags were already taken to the room. The property is beautiful, staff is amazing, beach is incredible- just perfect. Convenient location to walk to town (5-10 min walk down the beach) or to Punta Coco the other way. Room was comfortable with great amenities. We had the Loft ocean view room and loved it- Special thanks to Leonardo & Miguel at the front desk, Gambino! Looking out for guests and his co-workers! Monserrat, Itzel, Fernando & Hector at the restaurant Uleses & Julian overseeing everything - Two negatives with misleading advertising descriptions: The "$150 resort credit" is a coupon book for things at the hotel like Spa services, bottles of wine, breakfast or dinner at $5 per. We expected $150 but were only able to received $25 value. The "Jr Suite Ocean Front Swim out" rooms: There is a dirt road that runs right in front between the these rooms (the main hotel) & the restaurant heading to the beach making the use of the little pool look unpleasant- LOTS of golf carts, motorcycles 4 wheelers etc (noise & Dust) The ocean is quite a ways away, so while you CAN see it, it's not the best view & it's NOT Ocean front. You'll get a better view from the higher rooms and going to the main pool! I would have been VERY upset if I booked this room (I considered it)
Our stay was overall excellent. We arrived very late, were greeted by name, quickly directed to the restaurant as we had not eaten anything & when we returned to finish checking in our bags were already taken to the room. The property is beautiful, staff is amazing, beach is incredible- just perfect. Convenient location to walk to town (5-10 min walk down the beach) or to Punta Coco the other way. Room was comfortable with great amenities. We had the Loft ocean view room and loved it- Special thanks to Leonardo & Miguel at the front desk, Gambino! Looking out for guests and his co-workers! Monserrat, Itzel, Fernando & Hector at the restaurant Uleses & Julian overseeing everything - Two negatives with misleading advertising descriptions: The "$150 resort credit" is a coupon book for things at the hotel like Spa services, bottles of wine, breakfast or dinner at $5 per. We expected $150 but were only able to received $25 value. The "Jr Suite Ocean Front Swim out" rooms: There is a dirt road that runs right in front between the these rooms (the main hotel) & the restaurant heading to the beach making the use of the little pool look unpleasant- LOTS of golf carts, motorcycles 4 wheelers etc (noise & Dust) The ocean is quite a ways away, so while you CAN see it, it's not the best view & it's NOT Ocean front. You'll get a better view from the higher rooms and going to the main pool! I would have been VERY upset if I booked this room (I considered it)
10
Maria Kai
9 dic 2023
·
Se alojó 3 noches
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
6
Tobias
8 ago 2025
·
Se alojó 3 noches
Frühstück nur feste Menüs und somit eintönig. Pool sehr klein. Ruhige Lage, trotzdem nah am Zentrum. Preis\Leistung ungenügend
Frühstück nur feste Menüs und somit eintönig. Pool sehr klein. Ruhige Lage, trotzdem nah am Zentrum. Preis\Leistung ungenügend
6
Frances
12 feb 2026
·
Se alojó 8 noches
Fint hotellrum mot poolen och delvis utsikt mot havet med takterrass dock endast morgonsol. Det hade varit trevligt med loungemöbler på takterrassen istället för solstolar eftersom det inte är någon sol på taket under dagen. Saknades ytterbeslyning på balkongen. Det var en byggarbetsplats på baksidan som lät mycket när man låg vid stranden. Personalen i receptionen och städarna var mycket trevliga. Däremot kändes personalen på frukosten trötta och oengagerade. Den inkluderade frukosten var OK, det kändes inte som att maten var nylagad utan som att det legat ett tag och värmts upp lite. Fin beachklubb men samma trötta personal som jobbar i frukosten. Hotellet låg i bra gångavstånd till restauranger och det var fint rum men det var inte prisvärt.
Fint hotellrum mot poolen och delvis utsikt mot havet med takterrass dock endast morgonsol. Det hade varit trevligt med loungemöbler på takterrassen istället för solstolar eftersom det inte är någon sol på taket under dagen. Saknades ytterbeslyning på balkongen. Det var en byggarbetsplats på baksidan som lät mycket när man låg vid stranden. Personalen i receptionen och städarna var mycket trevliga. Däremot kändes personalen på frukosten trötta och oengagerade. Den inkluderade frukosten var OK, det kändes inte som att maten var nylagad utan som att det legat ett tag och värmts upp lite. Fin beachklubb men samma trötta personal som jobbar i frukosten. Hotellet låg i bra gångavstånd till restauranger och det var fint rum men det var inte prisvärt.
10
Lucila
13 jun 2024
·
Se alojó 3 noches
Had a great time, the hotel is beautiful my room was great, the staff great, had a massage which was great…..overall, I recommend to everyone!
Had a great time, the hotel is beautiful my room was great, the staff great, had a massage which was great…..overall, I recommend to everyone!
10
Rodrigo
5 may 2024
·
Se alojó 2 noches
El hotel está en muy lindo, Justo en la playa y con un beach club muy padre. El servicio es bueno, la comida rica, recomiendo el ceviche. Esta a cuatro cuadras del centro, se puede caminar o tomar taxi de $150 pesos. Si volvemos.
El hotel está en muy lindo, Justo en la playa y con un beach club muy padre. El servicio es bueno, la comida rica, recomiendo el ceviche. Esta a cuatro cuadras del centro, se puede caminar o tomar taxi de $150 pesos. Si volvemos.
8
Julie
15 ago 2025
·
Se alojó 3 noches
Pros: the installations at the beach are nice (chairs, tents, etc). The emplacement is nice as we can easily walk to go eat or shop. People working at the reception were really plaisant (call taxis, give recommendations, facilitate the departure and the arrival). Cons: Only one restaurant - small menu and 2 times the thing we wanted to order wasn't even available. Always missing towels and it takes forever to get one. Service is very slow at restaurant and the drinks taste water only.. Can also be a bit noisy at night. I was shocked to see the constructions next to the hotel, but never been woken up by it in the normal, only ny noisy people at night. Also, a lot of smokers..
Pros: the installations at the beach are nice (chairs, tents, etc). The emplacement is nice as we can easily walk to go eat or shop. People working at the reception were really plaisant (call taxis, give recommendations, facilitate the departure and the arrival). Cons: Only one restaurant - small menu and 2 times the thing we wanted to order wasn't even available. Always missing towels and it takes forever to get one. Service is very slow at restaurant and the drinks taste water only.. Can also be a bit noisy at night. I was shocked to see the constructions next to the hotel, but never been woken up by it in the normal, only ny noisy people at night. Also, a lot of smokers..
10
Lana
29 feb 2024
·
Se alojó 2 noches
This hotel is absolutely AMAZING!! We were sad to go. The service, amenities, beach, etc exceeded our expectations. We can’t wait to return. I highly recommend this hotel for families and couples. The beach service and location are perfect!! We walked the beach to the most incredible part of beach - stunning! And the other direction is just steps to downtown and shops, etc. this hotel was perfect!!
This hotel is absolutely AMAZING!! We were sad to go. The service, amenities, beach, etc exceeded our expectations. We can’t wait to return. I highly recommend this hotel for families and couples. The beach service and location are perfect!! We walked the beach to the most incredible part of beach - stunning! And the other direction is just steps to downtown and shops, etc. this hotel was perfect!!
10
Daniela
13 jul 2024
·
Se alojó 3 noches
La mejor opción en Holbox. El hotel está muy bien ubicado! Tiene un club de playa a unos cuántos pasos, el personal es muy atento y amigable. Las instalaciones limpias y cómodas.
La mejor opción en Holbox. El hotel está muy bien ubicado! Tiene un club de playa a unos cuántos pasos, el personal es muy atento y amigable. Las instalaciones limpias y cómodas.
10
Omar
21 mar 2025
·
Se alojó 4 noches
Muy bonito Hotel, la habitación muy amplia y con todas las comodidades y me gustó que tiene una playa muy linda y la pasas muy agusto en su Beach Club
Muy bonito Hotel, la habitación muy amplia y con todas las comodidades y me gustó que tiene una playa muy linda y la pasas muy agusto en su Beach Club
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las habitaciones y las zonas comunes están consistentemente muy limpias y cuentan con un servicio de limpieza atento. Algunas reseñas mencionan problemas de mantenimiento, como poca presión de agua o problemas temporales con el agua o el agua caliente.
Reseñas de huéspedes relacionadas
10
Robert
11 jun 2023
·
Se alojó 1 noche
Excelente hotel, rica comida, y esta cerca de la playa. Nos encantó. Las habitaciones muy amplias y muy limpias.
Excelente hotel, rica comida, y esta cerca de la playa. Nos encantó. Las habitaciones muy amplias y muy limpias.
10
Maria Kai
9 dic 2023
·
Se alojó 3 noches
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
6
Sam
3 feb 2025
·
Se alojó 7 noches
Nice place but they don’t clean the beach properly.
Nice place but they don’t clean the beach properly.
4
Veronica
2 may 2023
·
Se alojó 5 noches
The ocean front was a plus. The view was beautiful. The view at night even more beautiful. We did have many issues with our room and staff. We had a problem getting into our room, our keys constantly failed and staff was not too concerned with that issue one young man even laughed at us. The supposed manager was useless come to find out she wasn’t the manager. Staff sat around on their phones. The day the real manager was onsite there was a complete change in staffs attitude. They were all working and extremely courteous and accommodating. We had to call several times for the AC to run. They cleaned but didn’t leave toilet paper or sufficient coffee and coffee supplies. The room was decent but could have been cleaner. I would not stay here again for the amount of money we paid.
The ocean front was a plus. The view was beautiful. The view at night even more beautiful. We did have many issues with our room and staff. We had a problem getting into our room, our keys constantly failed and staff was not too concerned with that issue one young man even laughed at us. The supposed manager was useless come to find out she wasn’t the manager. Staff sat around on their phones. The day the real manager was onsite there was a complete change in staffs attitude. They were all working and extremely courteous and accommodating. We had to call several times for the AC to run. They cleaned but didn’t leave toilet paper or sufficient coffee and coffee supplies. The room was decent but could have been cleaner. I would not stay here again for the amount of money we paid.
10
ANA CAROLINA
4 may 2023
·
Se alojó 3 noches
El hotel está muy bien ubicado, en muy buen estado las habitaciones, y el servicio es excelente, lo único malo es que les falta limpieza en la playa ya que hubo sargazo y el baño de la suite tiene una ventada que da a la terraza de la habitación de a lado.
El hotel está muy bien ubicado, en muy buen estado las habitaciones, y el servicio es excelente, lo único malo es que les falta limpieza en la playa ya que hubo sargazo y el baño de la suite tiene una ventada que da a la terraza de la habitación de a lado.
10
katia
29 jun 2023
·
Se alojó 2 noches
Very nice hotel, we stayed for two nights. The staff was very friendly. The hotel is beautiful and very clean. We will stay here again in the future.
Very nice hotel, we stayed for two nights. The staff was very friendly. The hotel is beautiful and very clean. We will stay here again in the future.
8
Elizabeth
30 nov 2025
·
Se alojó 1 noche
The hotel was very nice however the beach was not clean!
The hotel was very nice however the beach was not clean!
8
TATIANA
25 ago 2025
·
Se alojó 7 noches
The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on Expedia and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through Expedia channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.
The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on Expedia and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through Expedia channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.
10
Ana
19 jun 2025
·
Se alojó 2 noches
Everyone is EXTREMELY nice. The hotel and amenities are super clean and beautiful.
Everyone is EXTREMELY nice. The hotel and amenities are super clean and beautiful.
10
YOUNG JOON
29 dic 2025
·
Se alojó 3 noches
the staff was amazing, the room was spotless, and the amenities were fantastic. I especially loved the beach downstairs that we could go to. So convenient!
the staff was amazing, the room was spotless, and the amenities were fantastic. I especially loved the beach downstairs that we could go to. So convenient!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son modernas, espaciosas y cómodas, con algunas vistas agradables. Sin embargo, varios huéspedes mencionan un ruido considerable procedente de las obras cercanas o de la piscina, discrepancias en las expectativas de vistas al mar o frente al mar, y problemas ocasionales como fallos en el aire acondicionado o baja presión de agua.
Reseñas de huéspedes relacionadas
10
Melodie
16 jul 2023
·
Se alojó 7 noches
Our stay was overall excellent. We arrived very late, were greeted by name, quickly directed to the restaurant as we had not eaten anything & when we returned to finish checking in our bags were already taken to the room. The property is beautiful, staff is amazing, beach is incredible- just perfect. Convenient location to walk to town (5-10 min walk down the beach) or to Punta Coco the other way. Room was comfortable with great amenities. We had the Loft ocean view room and loved it- Special thanks to Leonardo & Miguel at the front desk, Gambino! Looking out for guests and his co-workers! Monserrat, Itzel, Fernando & Hector at the restaurant Uleses & Julian overseeing everything - Two negatives with misleading advertising descriptions: The "$150 resort credit" is a coupon book for things at the hotel like Spa services, bottles of wine, breakfast or dinner at $5 per. We expected $150 but were only able to received $25 value. The "Jr Suite Ocean Front Swim out" rooms: There is a dirt road that runs right in front between the these rooms (the main hotel) & the restaurant heading to the beach making the use of the little pool look unpleasant- LOTS of golf carts, motorcycles 4 wheelers etc (noise & Dust) The ocean is quite a ways away, so while you CAN see it, it's not the best view & it's NOT Ocean front. You'll get a better view from the higher rooms and going to the main pool! I would have been VERY upset if I booked this room (I considered it)
Our stay was overall excellent. We arrived very late, were greeted by name, quickly directed to the restaurant as we had not eaten anything & when we returned to finish checking in our bags were already taken to the room. The property is beautiful, staff is amazing, beach is incredible- just perfect. Convenient location to walk to town (5-10 min walk down the beach) or to Punta Coco the other way. Room was comfortable with great amenities. We had the Loft ocean view room and loved it- Special thanks to Leonardo & Miguel at the front desk, Gambino! Looking out for guests and his co-workers! Monserrat, Itzel, Fernando & Hector at the restaurant Uleses & Julian overseeing everything - Two negatives with misleading advertising descriptions: The "$150 resort credit" is a coupon book for things at the hotel like Spa services, bottles of wine, breakfast or dinner at $5 per. We expected $150 but were only able to received $25 value. The "Jr Suite Ocean Front Swim out" rooms: There is a dirt road that runs right in front between the these rooms (the main hotel) & the restaurant heading to the beach making the use of the little pool look unpleasant- LOTS of golf carts, motorcycles 4 wheelers etc (noise & Dust) The ocean is quite a ways away, so while you CAN see it, it's not the best view & it's NOT Ocean front. You'll get a better view from the higher rooms and going to the main pool! I would have been VERY upset if I booked this room (I considered it)
6
jorge
24 mar 2025
·
Se alojó 3 noches
Los cuartos ocean view del segundo piso en los que nos hospedamos no tienen vista al mar.
Los cuartos ocean view del segundo piso en los que nos hospedamos no tienen vista al mar.
6
ARTURO
14 feb 2026
·
Se alojó 3 noches
LA HABITACION ESTABA BIEN, LIMPIA Y NUEVA, PEROOOOO, AL LADO ESTAN EN CONSTRUCCION, Y TOOOODOOOO EL DIA ESTABA RUIDOSOO, LO CUAL ME FUE IMPOSIBLE DESCANSAR, EL HOTEL EN GENERAL, COMPARANDO LOS OTROS ESTA BIEN !
LA HABITACION ESTABA BIEN, LIMPIA Y NUEVA, PEROOOOO, AL LADO ESTAN EN CONSTRUCCION, Y TOOOODOOOO EL DIA ESTABA RUIDOSOO, LO CUAL ME FUE IMPOSIBLE DESCANSAR, EL HOTEL EN GENERAL, COMPARANDO LOS OTROS ESTA BIEN !
8
Aurora Arizmendi
14 jun 2025
·
Se alojó 2 noches
El hotel está muy lindo, bien ubicado pero hay obra a lado de él, el ruido es de las 8 am a las 7pm. Y en especial en el cuarto que nos quedamos da exactamente a la obra.
El hotel está muy lindo, bien ubicado pero hay obra a lado de él, el ruido es de las 8 am a las 7pm. Y en especial en el cuarto que nos quedamos da exactamente a la obra.
6
Pablo Augurio
30 jul 2023
·
Se alojó 2 noches
Durante la estancia no hubo agua por toda una tarde ni agua caliente durante día y medio
Durante la estancia no hubo agua por toda una tarde ni agua caliente durante día y medio
10
Nabil
22 abr 2025
·
Se alojó 3 noches
The room was clean and beautiful. Great location, not far from dinning and shopping. Staff was very friendly. Food was great and the beach was wonderful. Traveled as a family with two little ones and they loved it.
The room was clean and beautiful. Great location, not far from dinning and shopping. Staff was very friendly. Food was great and the beach was wonderful. Traveled as a family with two little ones and they loved it.
2
Reginald
26 nov 2025
·
Se alojó 4 noches
The room was continuously loud day and night. The manager was unable to get us a reduced rate despite expressing our concerns. The line bright spot was Lisa at the front desk!
The room was continuously loud day and night. The manager was unable to get us a reduced rate despite expressing our concerns. The line bright spot was Lisa at the front desk!
10
Robert
5 feb 2025
·
Se alojó 5 noches
Vi är jättenöjda med vår vistelse. Personalen gör är väldigt serviceminded! Vill särskilt nämna Laura i restaurangen, hon ler alltid och är mån om dig som gäst. Vi hade först rum med egen pool men då poolen ligger precis vid vägen och uteplatsen inte har några stolar då tyckte vi inte att det var ett prisvärt alternativ, kan inte rekommendera det rummet. Vi fick byta till annat rum och blev då nöjda. Sängarna är tyvärr hårda så de kunde varit bättre. Som helhet är vi väldigt nöjda och skulle absolut kunna tänka oss att återvända. Ett sista tips, boka rum på andra eller tredje våningen om du inte vill ha insyn på rummet.
Vi är jättenöjda med vår vistelse. Personalen gör är väldigt serviceminded! Vill särskilt nämna Laura i restaurangen, hon ler alltid och är mån om dig som gäst. Vi hade först rum med egen pool men då poolen ligger precis vid vägen och uteplatsen inte har några stolar då tyckte vi inte att det var ett prisvärt alternativ, kan inte rekommendera det rummet. Vi fick byta till annat rum och blev då nöjda. Sängarna är tyvärr hårda så de kunde varit bättre. Som helhet är vi väldigt nöjda och skulle absolut kunna tänka oss att återvända. Ett sista tips, boka rum på andra eller tredje våningen om du inte vill ha insyn på rummet.
10
Ana
17 nov 2025
·
Se alojó 4 noches
Muy lindo el hospedaje, con habitaciones muy amplias, limpias y cómodas. El personal muy amable y siempre dispuestos a orientar. Definitivamente si volveríamos y lo recomendamos precio, calidad, ubicación.
Muy lindo el hospedaje, con habitaciones muy amplias, limpias y cómodas. El personal muy amable y siempre dispuestos a orientar. Definitivamente si volveríamos y lo recomendamos precio, calidad, ubicación.
6
Cassandra
13 jul 2024
·
Se alojó 6 noches
Air conditioner went out multiple nights. Made sleeping very challenging. Hotel is supposed to refund us one night.
Air conditioner went out multiple nights. Made sleeping very challenging. Hotel is supposed to refund us one night.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente descrito como amable, acogedor y servicial en todo el hotel y en las zonas de playa. Aún así, varios huéspedes señalan un servicio muy lento en los restaurantes y una comunicación deficiente antes de la llegada o respuestas inconsistentes por parte de la dirección.
Reseñas de huéspedes relacionadas
10
Edna
15 nov 2023
·
Se alojó 4 noches
Staff members where nice,professional and friendly Thank you Miguel,Monserrat and Hector,nice hotel clean and quiet
Staff members where nice,professional and friendly Thank you Miguel,Monserrat and Hector,nice hotel clean and quiet
10
Maria Kai
9 dic 2023
·
Se alojó 3 noches
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
10
Alexander
8 mar 2023
·
Se alojó 5 noches
Enrique the manager was amazing!! He went out of his way to welcome us. Helped set up everything so my room could be decorated for my birthday. It was a beautiful stay. He went out of his way to make sure we were taken care of in every single. It’s because of managers like him that make our stay so special and the reason we keep coming back. Also Gabino at the beach was extremely attentive, professional and helpful. Always with a smile and ready accommodate anything that we needed. The service at this hotel is as good as any Ritz, Le Blanc or Four Seasons. Maybe even better!! Thank you so much Enrique and Gabino for making our stay so fun and magical! ♥️✨💫
Enrique the manager was amazing!! He went out of his way to welcome us. Helped set up everything so my room could be decorated for my birthday. It was a beautiful stay. He went out of his way to make sure we were taken care of in every single. It’s because of managers like him that make our stay so special and the reason we keep coming back. Also Gabino at the beach was extremely attentive, professional and helpful. Always with a smile and ready accommodate anything that we needed. The service at this hotel is as good as any Ritz, Le Blanc or Four Seasons. Maybe even better!! Thank you so much Enrique and Gabino for making our stay so fun and magical! ♥️✨💫
10
Marie-Luise
17 feb 2025
·
Se alojó 5 noches
Der Service ist einfach wunderbar, es sind immer und überall außerordentlich liebe Mitarbeiter anzutreffen. Die Lage war für mich optimal, wer mehr Party und Nightlife sucht, der geht besser weiter ins Zentrum. Es ist alles innerhalb von 10Minuten zu Fuß zu erreichen.
Der Service ist einfach wunderbar, es sind immer und überall außerordentlich liebe Mitarbeiter anzutreffen. Die Lage war für mich optimal, wer mehr Party und Nightlife sucht, der geht besser weiter ins Zentrum. Es ist alles innerhalb von 10Minuten zu Fuß zu erreichen.
10
JL
29 jun 2023
·
Se alojó 4 noches
Our stay was amazing. I went with my wife and 10 year old daughter. The hotel was perfect for our family. The staff were great and the hotel had everything we needed. The beach is one of the best, and you can see the sunset right on the beach. I look forward to our next time at Mystique.
Our stay was amazing. I went with my wife and 10 year old daughter. The hotel was perfect for our family. The staff were great and the hotel had everything we needed. The beach is one of the best, and you can see the sunset right on the beach. I look forward to our next time at Mystique.
8
Julie
15 ago 2025
·
Se alojó 3 noches
Pros: the installations at the beach are nice (chairs, tents, etc). The emplacement is nice as we can easily walk to go eat or shop. People working at the reception were really plaisant (call taxis, give recommendations, facilitate the departure and the arrival). Cons: Only one restaurant - small menu and 2 times the thing we wanted to order wasn't even available. Always missing towels and it takes forever to get one. Service is very slow at restaurant and the drinks taste water only.. Can also be a bit noisy at night. I was shocked to see the constructions next to the hotel, but never been woken up by it in the normal, only ny noisy people at night. Also, a lot of smokers..
Pros: the installations at the beach are nice (chairs, tents, etc). The emplacement is nice as we can easily walk to go eat or shop. People working at the reception were really plaisant (call taxis, give recommendations, facilitate the departure and the arrival). Cons: Only one restaurant - small menu and 2 times the thing we wanted to order wasn't even available. Always missing towels and it takes forever to get one. Service is very slow at restaurant and the drinks taste water only.. Can also be a bit noisy at night. I was shocked to see the constructions next to the hotel, but never been woken up by it in the normal, only ny noisy people at night. Also, a lot of smokers..
10
Presley
4 sept 2023
·
Se alojó 4 noches
We took a 5 day vacation to isla Holbox and stayed here. It was beautiful. The staff was very very nice and helpful with all of our requests if we had any. They gave us advice on where to eat, things to do and how to get there. The hotel itself was super clean and well kept. Our private pool was awesome. The only negative thing I would say is that we didn’t have hot water. It was warm/cold. But we had to take into account for being on an island and all the other people trying to shower and use hot water as well. Overall we will definitely be staying here again the next time we visit.
We took a 5 day vacation to isla Holbox and stayed here. It was beautiful. The staff was very very nice and helpful with all of our requests if we had any. They gave us advice on where to eat, things to do and how to get there. The hotel itself was super clean and well kept. Our private pool was awesome. The only negative thing I would say is that we didn’t have hot water. It was warm/cold. But we had to take into account for being on an island and all the other people trying to shower and use hot water as well. Overall we will definitely be staying here again the next time we visit.
8
TATIANA
25 ago 2025
·
Se alojó 7 noches
The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on Expedia and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through Expedia channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.
The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on Expedia and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through Expedia channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.
4
Michael
6 ago 2022
·
Se alojó 6 noches
Holbox is great. The hotel, however, was a big disappointment. The general service is very poor - rooms are cleaned in the late afternoon, check out was terrible, there is no help to get taxis, directions etc. Each time we asked for something, eg new towels, clean up of our room etc., the staff would say “yes” but nothing would be done. The food at the hotel is very poor although the service in the restaurant is ok. Not a place where you want to have any meals. Only good thing about this hotel is the beautiful beach front and the overall location in Holbox. And the service at the beach area is also terrific.
Holbox is great. The hotel, however, was a big disappointment. The general service is very poor - rooms are cleaned in the late afternoon, check out was terrible, there is no help to get taxis, directions etc. Each time we asked for something, eg new towels, clean up of our room etc., the staff would say “yes” but nothing would be done. The food at the hotel is very poor although the service in the restaurant is ok. Not a place where you want to have any meals. Only good thing about this hotel is the beautiful beach front and the overall location in Holbox. And the service at the beach area is also terrific.
10
YOUNG JOON
29 dic 2025
·
Se alojó 3 noches
the staff was amazing, the room was spotless, and the amenities were fantastic. I especially loved the beach downstairs that we could go to. So convenient!
the staff was amazing, the room was spotless, and the amenities were fantastic. I especially loved the beach downstairs that we could go to. So convenient!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Frente a la playa y a 5-10 minutos a pie del centro de la ciudad, con un ambiente generalmente tranquilo por la noche. Algunos mencionan que las obras cercanas provocan ruido durante el día.
Reseñas de huéspedes relacionadas
10
Maria Kai
9 dic 2023
·
Se alojó 3 noches
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
10
Marie-Luise
17 feb 2025
·
Se alojó 5 noches
Der Service ist einfach wunderbar, es sind immer und überall außerordentlich liebe Mitarbeiter anzutreffen. Die Lage war für mich optimal, wer mehr Party und Nightlife sucht, der geht besser weiter ins Zentrum. Es ist alles innerhalb von 10Minuten zu Fuß zu erreichen.
Der Service ist einfach wunderbar, es sind immer und überall außerordentlich liebe Mitarbeiter anzutreffen. Die Lage war für mich optimal, wer mehr Party und Nightlife sucht, der geht besser weiter ins Zentrum. Es ist alles innerhalb von 10Minuten zu Fuß zu erreichen.
8
Aurora Arizmendi
14 jun 2025
·
Se alojó 2 noches
El hotel está muy lindo, bien ubicado pero hay obra a lado de él, el ruido es de las 8 am a las 7pm. Y en especial en el cuarto que nos quedamos da exactamente a la obra.
El hotel está muy lindo, bien ubicado pero hay obra a lado de él, el ruido es de las 8 am a las 7pm. Y en especial en el cuarto que nos quedamos da exactamente a la obra.
10
jonathan
8 ago 2024
·
Se alojó 5 noches
Beautiful area! Beaches are less crowded and the town is an easy walk
Beautiful area! Beaches are less crowded and the town is an easy walk
10
efrain
6 abr 2024
·
Se alojó 5 noches
Bien ubicada, buen servicio en general muy lindo el hotel
Bien ubicada, buen servicio en general muy lindo el hotel
10
Daniela
13 jul 2024
·
Se alojó 3 noches
La mejor opción en Holbox. El hotel está muy bien ubicado! Tiene un club de playa a unos cuántos pasos, el personal es muy atento y amigable. Las instalaciones limpias y cómodas.
La mejor opción en Holbox. El hotel está muy bien ubicado! Tiene un club de playa a unos cuántos pasos, el personal es muy atento y amigable. Las instalaciones limpias y cómodas.
10
Monica Monteiro
13 ene 2024
·
Se alojó 4 noches
Schöne Unterkunft zum Entspannen. Perfekt gelegen, da sehr ruhig und dennoch nah zum Zentrum. Sehr freundlicher Service.
Schöne Unterkunft zum Entspannen. Perfekt gelegen, da sehr ruhig und dennoch nah zum Zentrum. Sehr freundlicher Service.
10
Monica
28 may 2025
·
Se alojó 4 noches
Muy buena ubicación queda caminando a 10 mins el centro, vistas hermosas al mar, excelente atención Sin duda regresamos
Muy buena ubicación queda caminando a 10 mins el centro, vistas hermosas al mar, excelente atención Sin duda regresamos
10
Peter
16 may 2023
·
Se alojó 7 noches
The Hotel and staff were great. Locate right by the beach and within easy walking distance of the town. Second time staying here and wouldn’t hesitate to go back.
The Hotel and staff were great. Locate right by the beach and within easy walking distance of the town. Second time staying here and wouldn’t hesitate to go back.
10
Emily
19 abr 2024
·
Se alojó 5 noches
Our stay was great. Rooms were very nice, beach was beautiful with amazing sunsets. Quiet and outside of town but close enough for a ten minute walk. Definitely recommend.
Our stay was great. Rooms were very nice, beach was beautiful with amazing sunsets. Quiet and outside of town but close enough for a ten minute walk. Definitely recommend.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Las opiniones sobre la comida son variadas: el desayuno y la variedad del menú son limitados y los tiempos de espera son largos, aunque algunos platos son elogiados y a algunos huéspedes les han gustado las comidas. Varios prefieren comer fuera del hotel.
Reseñas de huéspedes relacionadas
10
blanca
12 abr 2024
·
Se alojó 2 noches
excelente propiedad, nos encanto todo aunque el restaurant no estuvo mal pero preferimos los dias siguientes otras opciones
excelente propiedad, nos encanto todo aunque el restaurant no estuvo mal pero preferimos los dias siguientes otras opciones
6
Tobias
8 ago 2025
·
Se alojó 3 noches
Frühstück nur feste Menüs und somit eintönig. Pool sehr klein. Ruhige Lage, trotzdem nah am Zentrum. Preis\Leistung ungenügend
Frühstück nur feste Menüs und somit eintönig. Pool sehr klein. Ruhige Lage, trotzdem nah am Zentrum. Preis\Leistung ungenügend
10
elizabeth
10 jun 2024
·
Se alojó 3 noches
Beautiful property right on the white sand beach., staff very nice friendly and helpful .. I just would suggest to get some fans in the restaurant to circulate the air and get rid of the flies., but other wise it was a very pleasant stay definitely will book again .
Beautiful property right on the white sand beach., staff very nice friendly and helpful .. I just would suggest to get some fans in the restaurant to circulate the air and get rid of the flies., but other wise it was a very pleasant stay definitely will book again .
10
Rodrigo
5 may 2024
·
Se alojó 2 noches
El hotel está en muy lindo, Justo en la playa y con un beach club muy padre. El servicio es bueno, la comida rica, recomiendo el ceviche. Esta a cuatro cuadras del centro, se puede caminar o tomar taxi de $150 pesos. Si volvemos.
El hotel está en muy lindo, Justo en la playa y con un beach club muy padre. El servicio es bueno, la comida rica, recomiendo el ceviche. Esta a cuatro cuadras del centro, se puede caminar o tomar taxi de $150 pesos. Si volvemos.
10
Sergio
2 mar 2024
·
Se alojó 4 noches
El hotel me gusto mucho, es pequeño pero esta muy bien administrado. Tiene un restaurant muy bueno, recomiendo el ceviche que tiene pulpo, es excelente y los chilaquiles. El staff es muy amable y en general muy limpio. Volveria a hospedarme aqui.
El hotel me gusto mucho, es pequeño pero esta muy bien administrado. Tiene un restaurant muy bueno, recomiendo el ceviche que tiene pulpo, es excelente y los chilaquiles. El staff es muy amable y en general muy limpio. Volveria a hospedarme aqui.
8
Julie
15 ago 2025
·
Se alojó 3 noches
Pros: the installations at the beach are nice (chairs, tents, etc). The emplacement is nice as we can easily walk to go eat or shop. People working at the reception were really plaisant (call taxis, give recommendations, facilitate the departure and the arrival). Cons: Only one restaurant - small menu and 2 times the thing we wanted to order wasn't even available. Always missing towels and it takes forever to get one. Service is very slow at restaurant and the drinks taste water only.. Can also be a bit noisy at night. I was shocked to see the constructions next to the hotel, but never been woken up by it in the normal, only ny noisy people at night. Also, a lot of smokers..
Pros: the installations at the beach are nice (chairs, tents, etc). The emplacement is nice as we can easily walk to go eat or shop. People working at the reception were really plaisant (call taxis, give recommendations, facilitate the departure and the arrival). Cons: Only one restaurant - small menu and 2 times the thing we wanted to order wasn't even available. Always missing towels and it takes forever to get one. Service is very slow at restaurant and the drinks taste water only.. Can also be a bit noisy at night. I was shocked to see the constructions next to the hotel, but never been woken up by it in the normal, only ny noisy people at night. Also, a lot of smokers..
8
Tomas
11 may 2024
·
Se alojó 1 noche
Hotel 🏨 muy bueno playas lindo y servicio bueno y comida muy malo tener más menú extendido y sabores
Hotel 🏨 muy bueno playas lindo y servicio bueno y comida muy malo tener más menú extendido y sabores
8
TATIANA
25 ago 2025
·
Se alojó 7 noches
The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on Expedia and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through Expedia channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.
The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on Expedia and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through Expedia channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.
4
Rafal
12 mar 2025
·
Se alojó 4 noches
Great hotel besides their dining. Terrible.
Great hotel besides their dining. Terrible.
6
Jorge
2 abr 2024
·
Se alojó 3 noches
Servicio de restaurant “Fresco” deficiente.
Servicio de restaurant “Fresco” deficiente.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
8
KARLA
16 ago 2026
·
Se alojó 1 noche
Todo fue excelente la atención del club de playa increíble, siempre buscan hacerte sentir cómodo. La recepción terrible, la Gte de recepción es la segunda vez que me toca que me reciba y siempre parece estar de malas, llevé a mi perrita salchicha porque es de es de servicio para apoyo y me pidió u. Documento que por ley no es necesario, le presenté 3 certificados de psiquiatra, veterinario y entrenador, además del número de chip y no fueron suficiente. Al final me “hizo el favor de dejarme pasar” pero me retuvo 5 mil pesos por los posibles daños de mi perrita. Entiendo las políticas siempre soy respetuosa pero las formas son las que por servicio se pueden modificar. Me apena pero no regresaré al menos con mi perrita.
Todo fue excelente la atención del club de playa increíble, siempre buscan hacerte sentir cómodo. La recepción terrible, la Gte de recepción es la segunda vez que me toca que me reciba y siempre parece estar de malas, llevé a mi perrita salchicha porque es de es de servicio para apoyo y me pidió u. Documento que por ley no es necesario, le presenté 3 certificados de psiquiatra, veterinario y entrenador, además del número de chip y no fueron suficiente. Al final me “hizo el favor de dejarme pasar” pero me retuvo 5 mil pesos por los posibles daños de mi perrita. Entiendo las políticas siempre soy respetuosa pero las formas son las que por servicio se pueden modificar. Me apena pero no regresaré al menos con mi perrita.
10
LILIA
12 jul 2026
·
Se alojó 4 noches
Buena estancia. Se tardaron en darnos la habitación y no fueron tan amables al recibirnos. Pero me encanta la ubicación de este lugar.
Buena estancia. Se tardaron en darnos la habitación y no fueron tan amables al recibirnos. Pero me encanta la ubicación de este lugar.
10
Olga
1 jul 2026
·
Se alojó 4 noches
Este hotel está excelente, súper buena ubicación porque está a 10min caminando al centro, los empleados súper amables, cordiales, muy limpio, la comida deliciosa. Le doy un 10 de 10
Este hotel está excelente, súper buena ubicación porque está a 10min caminando al centro, los empleados súper amables, cordiales, muy limpio, la comida deliciosa. Le doy un 10 de 10
10
Anacleto Chapa
26 jun 2026
·
Se alojó 4 noches
Muy recomendable, personal muy atento y amable
Muy recomendable, personal muy atento y amable
10
LAURA
13 jun 2026
·
Se alojó 1 noche
Excelente lugar, con Beach club y playa muy limpia
Excelente lugar, con Beach club y playa muy limpia
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-01: 150.15771021064756USD
- 2026-11-02: 143.98091678382872USD
- 2026-11-03: 143.98091678382872USD
- 2026-11-04: 150.0249409523773USD
- 2026-11-05: 147.60732445350646USD
- 2026-11-06: 147.60732445350646USD
- 2026-11-07: 156.06898219955443USD
- 2026-11-08: 156.06898219955443USD
- 2026-11-09: 153.65136570068358USD
- 2026-11-10: 153.65136570068358USD
- 2026-11-11: 153.65136570068358USD
- 2026-11-12: 159.69538986923217USD
- 2026-11-13: 165.94843937248228USD
- 2026-11-14: 159.69538986923217USD
- 2026-11-15: 160.7676203262329USD
- 2026-11-16: 153.65136570068358USD
- 2026-11-17: 168.1570305366516USD
- 2026-11-18: 162.4190041556549USD
- 2026-11-19: 162.11300636810302USD
- 2026-11-20: 171.78345528495788USD
- 2026-11-21: 156.06898219955443USD
- 2026-11-22: 156.06898219955443USD
- 2026-11-23: 156.06898219955443USD
- 2026-11-24: 153.65136570068358USD
- 2026-11-25: 153.65136570068358USD
- 2026-11-26: 159.69538986923217USD
- 2026-11-27: 159.69538986923217USD
- 2026-11-28: 159.69538986923217USD
- 2026-11-29: 153.65136570068358USD
- 2026-11-30: 153.65136570068358USD
- 2026-12-01: 177.82747945350647USD
- 2026-12-02: 177.82747945350647USD
- 2026-12-03: 177.82747945350647USD
- 2026-12-04: 195.9595861164093USD
- 2026-12-05: 177.82747945350647USD
- 2026-12-06: 177.82747945350647USD
- 2026-12-07: 176.1069271784973USD
- 2026-12-08: 159.69538986923217USD
- 2026-12-09: 159.69538986923217USD
- 2026-12-10: 159.69538986923217USD
- 2026-12-11: 159.69538986923217USD
- 2026-12-12: 159.69538986923217USD
- 2026-12-13: 153.65136570068358USD
- 2026-12-14: 156.06898219955443USD
- 2026-12-15: 156.06898219955443USD
- 2026-12-16: 156.06898219955443USD
- 2026-12-17: 165.7394311164093USD
- 2026-12-18: 171.78345528495788USD
- 2026-12-19: 171.78345528495788USD
- 2026-12-20: 171.78345528495788USD
- 2026-12-21: 203.2124185343933USD
- 2026-12-22: 203.2124185343933USD
- 2026-12-23: 239.47661478157042USD
- 2026-12-24: 239.47661478157042USD
- 2026-12-25: 314.4225725389099USD
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: 314.4225725389099USD
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y efectivo.
- El alojamiento cuenta con extintor.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 6 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Cerca del alojamiento hay un edificio en construcción, que puede ocasionar ruidos y molestias.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Desayuno a la carta: 10.5 MXN por adulto y 10.5 MXN por menor (precio aproximado)
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
- Tasa de servicio: 10 por ciento
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Habitaciones para no fumadores
Servicio de habitaciones
Mostrador turístico
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Servicio de masajes
Tratamientos faciales
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Actividades
Piscina
Jardín
Playa (cercana)
Windsurf
Pesca
Piscina al aire libre
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
Servicios
Mostrador turístico
Servicio de limpieza
Cambio de divisas
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Internet
WiFi gratuito