Theory9 Premium Service Apartments Khar

This place is perfect. The staff is great and the room is exactly what I needed. The train station is a short walk away

Let’s start with the good - the staff at the apartments are kind and attentive and really go out of their way to attend to your needs. Big thanks to Vijay and Jayesh. Now for the things that need improving: 1) there is a ton of construction noise adjacent to the building. No mention of it in the listing - we wouldn’t have booked here had we known. 2) there is zero soundproofing - bring your noise canceling headphones and even with those you may find it hard to sleep. Between the traffic, constant honking, multiple temples and gurudwaras nearby - there is zero chance of sleep. 3) the property could use some upkeep and definitely needs better instructions for visitors - things like towel replacements (stop using them once they’re stained) & how to turn on hot water in the showers is important (no one will find an obscure knob or switch). Fine for a very last minute trip to India but we’re not likely to return to this particular location given all the above.

We really enjoyed staying at theory 9 premium apartments. This was our first time experience. The service was excellent

After checking in we discovered the safe in the room was not working we called down to the front desk they sent someone up to take a look. He wasn’t able to fix it at that time but said it would be done the following morning, which it was not. But that wasn’t even the worst part. The following day we left the hotel early and were out all day. We came back to the hotel around 9:30 PM and found our common door was wide open and our room door was unlocked. Nothing was taken and we suspect the cleaning person didn’t lock the door after the turned the room over. Regardless, we were not happy at all and immediately checked out of the property and asked for a refund. They wouldn’t even refund the whole stay. They refunded 3 out of the 5 days but we only slept there one night. I would think twice before booking this property.

My wife and her 5 other school friends (reunion) stayed there for 2 nights. Everyone thanked me for booking such a beautiful accommodation at central location. Hospitality and cleanliness were top notch. May be a chef serving hot breakfast was missing but there are plenty of restaurants around.