Intercity Hotel Istanbul Airport

The hotel rooms have holes in the ceilings, there is drywall in the bathroom. Walls of the rooms have been banged into. Terrible customer service unwilling to address complaint. There is no dining option and not conveniently located by any restaurants which gives the guy at reception monopoly over food. Overcharged us for food and refused to accept credit card…claimed credit card machine was not working or something was wrong with our cards which was impossible give we had used the card at the airport 30 min earlier and later in the evening. Insisted on taking cash and then took a day to give our change back. Property itself is dilapidated on inside. I can share pictures if Expedia allows but should not have been charged so much for this property.

Good location, 15 minutes from the airport. The hotel arranged transfer and everything went smoothly. Excellent checking-in, very kind and attentive personnel. Value for money.

Had an amazing experience however unfortunately the jacuzzi was not working properly

Very good, the air condition is good but was dripping water

Staff is excellent and helpful. Property is new or newly renovated. It’s close to the airport and very convenient for layover stays but it’s somewhat noisy due to being on flight path and also being on a busy street.

Great friendly staff. Hotel is kept in decent condition but has few things falling apart. Also location is a bit isolated so be aware of that. Staff can't do enough to make your stay comfortable thank you.

Need microwave in hotel Need breakfast in hotel

Great pet-friendly place for a short stay between the flights. We enjoyed the convenient shuttle service, and the hotel team was proactive and professional. All amenities in the hotel are great, too.

The property was good for the night I stayed. The shower was clogged but the staff came as soon as I called them and helped unclog the shower. They also helped me with the bags. Overall good overnight stay close to the airport.

The jacuzzi in the bedroom was filthy, there was a large water stain on the ceiling. There were no shampoo or conditioner in the bathroom.

Not bad with the price, but should improve the cleanliness as there is smell from the washroom.

It's cheap (the discounted price only though, not the nominal one). It's close to the airport. There are a couple of cheap and nice restaurants nearby. The air conditioner works. You can sleep there for a couple of nights, no issues. You don't actually know which hotel you're booking through Expedia, they might place you in a nearby hotel "in the same group" rather than Intercity itself. The room doesn't look exactly like in the picture, and there's nothing "deluxe" about it. We saw a few roaches. Went out of toilet paper once, had to go to the reception for more. The breakfast is extremely basic, like no milk to go with your coffee, and the staff doesn't speak any foreign languages. No transportation nearby. The reading lights have no light bulbs, and the main light has the most ridiculous switch layout imaginable, you have to run around the room and turn ALL of the switches to "on" position in order to turn the lights on. Did I mention it's cheap (if you get the discount), and close to the airport?

The property was in shabby conditions, the room even had damaged walls and a broken glass top. But the service was worse than all. Not recommended for anyone.

There was an extremely unpleasant smell coming from the toilet, and when we called for assistance, they told us to open the window, claiming it was a common issue. Additionally, the staff were very rude and unhelpful, seemingly reluctant to communicate in English. Based on this experience, I won’t be going back there again.

We left all within 10 minutes of being there. The rooms were very dirty and had a terrible smell and there were AC units leaking that had buckets under them and holes in the ceiling. If going under construction, it shouldn’t be open to guests. Front desk check in staff had a rude demeanor.

Oda temizdi ama çok fazla tuvalet kokusu vardı. Otelin koridorları fazla havasızdı. Resepsiyon güler yüzlüydü ama kat görevlisi asık suratlıydı. Sadece geceyi geçirmek için idare ederdi.

Fazia tempo que não ficava num hotel tão ruim. Mau cheiro no banheiro, toalhas rasgadas, o único guarda-chuva do hotel quebrado. Não fosse isso o bastante, cama quebrada e uma família no quarto ao lado que passou ao menos 3 horas discutindo entre si. Mesmo solicitando que a recepção fizesse contato para explicar o incômodo, nada foi feito e os berros continuaram até a madrugada. Esse relato merece ser feito.

Hotel giusto per una massimo due notti. Trascurato e poca pulizia , colazione ridicola.

The jacuzzi in the bedroom was filthy, there was a large water stain on the ceiling. There were no shampoo or conditioner in the bathroom.

Odaları temiz fiyatına göre makul bir otel

One of those examples when a local word is just an empty place. We checked in a quadruple room in the late evening, went to bed just to find out that the AC would work for 5 min and then would stop. After a series of tries by myself and then with a staff, it seemed to be working and the staff assured it wouldn't turn back off anymore. Worthless to say, in half an hour it stopped working. The man at the desk didn't show much effort in trying to resolve the issue besides the two options: a technician who would come in half an hour, or cancel the reservation with a refund. We decided to go for a technician first (of course, no technician came in half an hour), but at the same time I searched for another hotel and found it (to which we'll give a great rating). We left the hotel being assured that the reservation is cancelled and the refund would be issued max the next morning. Now, 2 days later, I'm dealing with getting the money back. Outrageous experience.

It was good hotel but there was a lot of noise from the rooms next doors.

Ac was not working there was no air when I told to the guy that he was working at the costumer service desk he told me came tomorrow I will change the room tomorrow when I went tomorrow he responded me with a attitude no room came tomorrow finally the lady that she was working after 2 days changed that room with no ac and broken window !

Oda genel olarak temiz. Yatakları çok ses yaptığı için uyuyamadık.

This is our second stay in this hotel. It's clean and safe. The only problem we have had this time is that the room was so cold.

Walls are super thin, you'll hear what's inside every room in this hotel, especially at night, no sleep at all

It is ok for one night to be close to the airport. The room was too noisy I could hear another guest talking very loud until very late at night. Breakfast was very limited. Cheap hotel near the airport. The Taxi from the airport booked on Uber app was almost 14usd each way

Fiyat'a göre idare eder. Yataklar kötüydü ses (gıcırtı) çıkarttı hareket ettikçe.

Nice hotel, kind and very helpfull staff, they spoke english very well. We missed cloth/towel hangers or some furniture to put our stuff on The bed was noisy and not comfortable. Room walls weren't sound proof, we heard almost everything from neighbor rooms.

Das Zimmer war nicht wie beschrieben. Es hatte mit ein Einzelbett und ein Fenster das auf eine Wand im Abstand von 50 cm zeigte. Die Wände ließen jedes Geräusch zu, so das ab ca. 05:00 Uhr an schlafen nicht mehr zu denken war.

Very nice and professional. Recommend

One of those examples when a local word is just an empty place. We checked in a quadruple room in the late evening, went to bed just to find out that the AC would work for 5 min and then would stop. After a series of tries by myself and then with a staff, it seemed to be working and the staff assured it wouldn't turn back off anymore. Worthless to say, in half an hour it stopped working. The man at the desk didn't show much effort in trying to resolve the issue besides the two options: a technician who would come in half an hour, or cancel the reservation with a refund. We decided to go for a technician first (of course, no technician came in half an hour), but at the same time I searched for another hotel and found it (to which we'll give a great rating). We left the hotel being assured that the reservation is cancelled and the refund would be issued max the next morning. Now, 2 days later, I'm dealing with getting the money back. Outrageous experience.

At check-in the front desk made excuses of not having any cash they wanted to charge the card which was already charged before i got to the hotel.. I had loat my card it was luck that i did not cancel and put the remaining charges on the card or i would not even have a room. I paid few extra dollars for reserve now pay at hotel.. I have stayed at many hotels around the world and this us the first i have experienced with cold attitude.. I would not stay here again and will never recommend this place.. Total waste of money.

İ booked my room through Expedia fully paid and I choose Superior Room which had jacuzzi inside the room clearly shows on pictures and room details shows hot tub!!! But receptionist Mr Ali argued with me saying superior room doesn't have jacuzzi. Unfortunately even you are right, he says I don't have any room with jacuzzi left he said!!! İt's mean he sold my room someone else who walked in (make extra money)...before me because i had paid already and I had to checked in 8pm around!!! İ didn't like the situation. They make you feel stupid! İt has clearly show on booking has jacuzzi on that room and details!! Never ever again! İf you like airplane noise every few minutes yes you can stay there sleepless night 😵 !!! Hotel offering Airport shuttle also very expensive which is i didn't use it their charge is €30 but if you get taxi it's around €6 which is i used! I don't recommend this place at all.

The room was fine for a stay between flights. Staff was very friendly.

There was an extremely unpleasant smell coming from the toilet, and when we called for assistance, they told us to open the window, claiming it was a common issue. Additionally, the staff were very rude and unhelpful, seemingly reluctant to communicate in English. Based on this experience, I won’t be going back there again.

If you want to respect yourself, don't go to this hotel, the staff doesn't care about people at all, it was the worst experience I had in Istanbul.

Service was very bad

Staff was super helpful. There is room service with food if ever you are doing a quick in amd out. Great affordable hotel near the airport

Great staff - extremely helpful, always smiling - a positive experience for all travelers! The only downside ( for now) is that the area is under development; however, this will be great for the future :).

Quite place, close to the airport but bit far from main city.

Nothing around there

It was located close to the airport. Very clean and professional staff.

hotel is cheap but nit whole lot going around the area

Very clean, helpful and polite staff. There’s nothing to do in the area but very close to the airport. Perfect for layovers

It's cheap (the discounted price only though, not the nominal one). It's close to the airport. There are a couple of cheap and nice restaurants nearby. The air conditioner works. You can sleep there for a couple of nights, no issues. You don't actually know which hotel you're booking through Expedia, they might place you in a nearby hotel "in the same group" rather than Intercity itself. The room doesn't look exactly like in the picture, and there's nothing "deluxe" about it. We saw a few roaches. Went out of toilet paper once, had to go to the reception for more. The breakfast is extremely basic, like no milk to go with your coffee, and the staff doesn't speak any foreign languages. No transportation nearby. The reading lights have no light bulbs, and the main light has the most ridiculous switch layout imaginable, you have to run around the room and turn ALL of the switches to "on" position in order to turn the lights on. Did I mention it's cheap (if you get the discount), and close to the airport?

Great friendly staff. Hotel is kept in decent condition but has few things falling apart. Also location is a bit isolated so be aware of that. Staff can't do enough to make your stay comfortable thank you.

Great staff - extremely helpful, always smiling - a positive experience for all travelers! The only downside ( for now) is that the area is under development; however, this will be great for the future :).

We stayed here only one night as we were waiting for our connecting flight. Staff were friendly and helpful with fair English language skills. The building is relatively new built and was very clean. However, the area is still under development and the hotel is surrounded by construction sites. Over all good value for money and close to the airport.

I had a long gap between flights, took this hotel for an overnight stay. There is a construction side nearby, many heavy vehicles start circulating around quite early in the morning. Taxi to / from airport was 12-15 EUR.

朝食は期待しない方がいいかも。部屋は綺麗で快適だった。あとバス停から少し歩くのも難点？

The hotel rooms have holes in the ceilings, there is drywall in the bathroom. Walls of the rooms have been banged into. Terrible customer service unwilling to address complaint. There is no dining option and not conveniently located by any restaurants which gives the guy at reception monopoly over food. Overcharged us for food and refused to accept credit card…claimed credit card machine was not working or something was wrong with our cards which was impossible give we had used the card at the airport 30 min earlier and later in the evening. Insisted on taking cash and then took a day to give our change back. Property itself is dilapidated on inside. I can share pictures if Expedia allows but should not have been charged so much for this property.

It's cheap (the discounted price only though, not the nominal one). It's close to the airport. There are a couple of cheap and nice restaurants nearby. The air conditioner works. You can sleep there for a couple of nights, no issues. You don't actually know which hotel you're booking through Expedia, they might place you in a nearby hotel "in the same group" rather than Intercity itself. The room doesn't look exactly like in the picture, and there's nothing "deluxe" about it. We saw a few roaches. Went out of toilet paper once, had to go to the reception for more. The breakfast is extremely basic, like no milk to go with your coffee, and the staff doesn't speak any foreign languages. No transportation nearby. The reading lights have no light bulbs, and the main light has the most ridiculous switch layout imaginable, you have to run around the room and turn ALL of the switches to "on" position in order to turn the lights on. Did I mention it's cheap (if you get the discount), and close to the airport?

Hotel giusto per una massimo due notti. Trascurato e poca pulizia , colazione ridicola.

Frokost var dårlig

Need microwave in hotel Need breakfast in hotel

It is ok for one night to be close to the airport. The room was too noisy I could hear another guest talking very loud until very late at night. Breakfast was very limited. Cheap hotel near the airport. The Taxi from the airport booked on Uber app was almost 14usd each way

Limpo, confortável e ótimo café da manhã

No breakfast when checking out at 5:30 am.

Shower didn’t work, breakfast is limited. Ok for overnight