Marino Beach Colombo

On arrival the staff that met us were friendly and efficient. The front of house staff checked us in really quickly and room allocation was done quickly. Out luggage caught us up after about 10 minutes in the room. The room gave a 'Wow' factor and it was well presented and very clean and tidy. The restaurants were very good. We used the Buffet Restaurant for Dinner and breakfast, Ocean Grill and Garden Restaurant for snacks and best of all the in house Chinese restaurant for Sunday evening dinner which was a real treat and our favoured restaurant, wish we had found it earlier. The outdoor pool looked amazing and as a swimmer I wish I had had to the time to give it a go. Staff in the restaurants and housekeeping were friendly and polite. A real credit to the hotel. We also made use of the free Colombo Tour which was excellent. Would I come back and stay again, of course I would but I am sure there are many other hotels explore. But for the price and value for money, if this is on your radar give it a go You won't regret your choice.

This is still a great hotel; however, the last two times I have stayed there, I have had trouble getting into my room before 3pm. Also, the halls outside the rooms are now reeking of cigarette smoke. I can no longer give this hotel five stars, unfortunately.

Very good I like this hotel very much

Great pool. Shame that right opposite was a non-stop building work. Very noisy drilling all the time.

I found the room and facilities to be excellent, and the check-in process was smooth and efficient. Unfortunately, my experience at breakfast did not meet the same standard. Upon arrival, I advised both the front desk and the waitress that I had a limited timeframe of 45 minutes, as I had a driver scheduled within the hour. I was assured that ordering à la carte would be suitable. While the bread was served promptly, there was then a significant delay with the remainder of the meal. After waiting approximately 20 minutes, I advised staff that I was happy for everything to be brought out at once. A further delay followed, and it was only after raising the matter with the manager that the meal arrived around 5 minutes later. This left me having to rush through breakfast, while my driver was kept waiting. I was informed that the delay was due to a high volume of room service orders, which is understandable. However, this should have been communicated upfront so I could have opted for the buffet instead and managed my time accordingly. Given that breakfast service is a standard offering, I would expect better coordination and communication—particularly outside of peak periods. Based on this experience, I would be concerned about service levels during busier times.