Sandcastle Cove

The resort was awesome! We only wished we were staying longer. The beds were firm but comfortable.

The condo was infested with cockroaches, smelled badly of marijuana and was very dirty. When calling to get some sort of refund for having to leave early due to the disgusting conditions - it is impossible to speak to a manager. Have been waiting almost a month for a phone call back. Would not recommend this place.

The night we arrived the lock on the condo didn't work so we had to wait for security to let us in. Maintenance came the next day to fix the lock and said all was good. We realized the next day that the door wasn't locking at all. Maintenance came again and tried to fix it. It worked once and again we had to wait outside in 90 degree heat waiting to be let in. In the condo there was only 2 spoons and 1 fork for us to use, we had to go buy silverware. The kitchen floor was not cleaned well. Cigarette/cigar butts on the balcony and in the screened in porch. During actual check in the associates had little personality other than the Manager, she seemed concerned but admitted they do not get much funding to fix issues.

Pleasant unit and complex. Nice walk around lake. Rec center pool enjoyable Minor and moderate problems. 1of 2 major windows opaque Took a day to get sink disposal repaired. 2 of 4 days no WiFi. No coffee filters nor salt and pepper. Jetted tub could not be filled above jets with hot water -ran out

Needs to be up graded …