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MGM Springfield

220 US$

/ noche

Promedio para octubre

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Precios para MGM Springfield

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220 US$

/ noche

Promedio para octubre

Precios medios mensuales

En MGM Springfield, los precios por noche son de 171 US$ de media en el mes más barato (febrero) y de 252 US$ en el mes más caro (mayo), según los últimos 12 meses.

Precio medio por noche en MGM Springfield por mes, últimos 12 meses (USD)
Mes	Precio medio
enero	183 US$
febrero	171 US$
marzo	180 US$
abril	215 US$
mayo	252 US$
junio	225 US$
julio	222 US$
agosto	206 US$
septiembre	221 US$
octubre	220 US$
noviembre	189 US$
diciembre	182 US$

Más caro: mayo (aprox. 252 US$)

Más barato: febrero (aprox. 171 US$)

Acerca de esta propiedad

Disfruta de una piscina al aire libre de temporada y de un vibrante casino en este hotel con ubicación céntrica en Springfield.

Se admiten mascotas
Restaurante
Piscina
Ascensor
Conserje
Servicio de aparcacoches

Ubicación

One MGM Wy, Metro Center, Springfield, Massachusetts, Estados Unidos

Más información sobre la ubicación

Opciones de habitación

6

Double Queen Size Bed

Detalles de la oferta

Capacidad: 4

1

Double Two Queen Beds

Detalles de la oferta

Capacidad: 4

6

Double King Size Bed

Detalles de la oferta

Capacidad: 4

1

Quadruple Queen Size Bed

Detalles de la oferta

Capacidad: 4

Reseñas de los huéspedes sobre MGM Springfield

8.2

Muy bueno

Basado en 341 comentarios verificados

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

En MGM Springfield, los huéspedes elogian constantemente las habitaciones con estilo y cómodas, las excelentes duchas y el personal amable, al tiempo que destacan el conveniente entretenimiento en el lugar, como el casino, los bolos, el cine y el aparcamiento gratuito en garaje, aunque el acceso a menudo requiere largas caminatas por la propiedad.

Más información

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Opiniones de los huéspedes

En MGM Springfield, los huéspedes elogian constantemente las habitaciones con estilo y cómodas, las excelentes duchas y el personal amable, al tiempo que destacan el conveniente entretenimiento en el lugar, como el casino, los bolos, el cine y el aparcamiento gratuito en garaje, aunque el acceso a menudo requiere largas caminatas por la propiedad.

Entre los inconvenientes más comunes se encuentran las paredes delgadas y el ruido en los pasillos que interrumpen el sueño. Con frecuencia, las habitaciones carecen de minineveras y microondas, las opciones de desayuno son limitadas y no hay servicio a la habitación, y algunos restaurantes cierran en ciertos días o a primera hora. Varios huéspedes describen la zona circundante y el aparcamiento como incómodos o inseguros, y el servicio de valet parking a menudo no está disponible, con señalización confusa y una logística de registro complicada. Espere una estancia de hotel de casino moderno con mucho que hacer en el lugar, pero con algunas concesiones prácticas.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Las opciones en el lugar son amplias, e incluyen un casino, una piscina y un jacuzzi en la azotea, un cine y bolos. Hay aparcamiento gratuito en garaje, pero el servicio de valet parking a menudo no está disponible, la orientación es confusa, los recorridos son largos y el spa está cerrado.

Reseñas de huéspedes relacionadas

10

Laura

30 jun 2025

·

Se alojó 2 noches

not a casino person but hotel is great, pool area is very nice and relaxing. steakhouse bar we used was fab.

not a casino person but hotel is great, pool area is very nice and relaxing. steakhouse bar we used was fab.

10

Barb

7 jul 2025

·

Se alojó 1 noche

Beautiful hotel/casino, clean, friendly staff, lots of dining options, free parking, spacious, quiet room, overlooking the pool, nice shower, comfortable bed

Beautiful hotel/casino, clean, friendly staff, lots of dining options, free parking, spacious, quiet room, overlooking the pool, nice shower, comfortable bed

6

Robert

7 jul 2024

·

Se alojó 1 noche

Purposely picked this hotel because of the pool area and hot tub. Upon arrival was told pool was closed with no notice! On a holiday weekend? This was unacceptable. I wanted to cancel immediately. Unfortunately are hotels were not up to par and we ended up staying. Completely disappointed. They actually drained the pool for some reason, I would have never stayed here if I knew ahead of time.

Purposely picked this hotel because of the pool area and hot tub. Upon arrival was told pool was closed with no notice! On a holiday weekend? This was unacceptable. I wanted to cancel immediately. Unfortunately are hotels were not up to par and we ended up staying. Completely disappointed. They actually drained the pool for some reason, I would have never stayed here if I knew ahead of time.

10

Maureen

6 jul 2025

·

Se alojó 2 noches

We really liked the pool, hot tub area and lounge chairs. We spent our days there and our nights in the casino… winning! All was great

We really liked the pool, hot tub area and lounge chairs. We spent our days there and our nights in the casino… winning! All was great

10

Denise

26 ago 2025

·

Se alojó 2 noches

Great local getaway. Beautiful rooms, plenty of games to choose from. Movie theater for the teenager. Wished there was dedicated Hotel parking. Refrigerator available for a fee and Please consider putting a microwave available somewhere in the hotel for guests.

Great local getaway. Beautiful rooms, plenty of games to choose from. Movie theater for the teenager. Wished there was dedicated Hotel parking. Refrigerator available for a fee and Please consider putting a microwave available somewhere in the hotel for guests.

8

Jincy

23 ago 2025

·

Se alojó 2 noches

We stayed at the MGM Springfield because we were in Springfield to visit the Basketball Hall of Fame. The hotel and all the amenities were great. We went to the pool twice, both times the pool area appeared clean. The restaurants were good, but I felt like all the bars were very basic- the lobby bar cocktails were the best drink we had in the hotel. We enjoyed the Tap, the sports bar. We had a great time at the top golf, located at the MGM, however I must clarify, it’s just a stimulator not a true top golf set up. We had a great time nonetheless- the server was super friendly and made us feel comfortable. MGM and the Hall of Fame is great but the surrounding area is really run down. The streets are empty and unfortunately there’s a lot of homelessness not

We stayed at the MGM Springfield because we were in Springfield to visit the Basketball Hall of Fame. The hotel and all the amenities were great. We went to the pool twice, both times the pool area appeared clean. The restaurants were good, but I felt like all the bars were very basic- the lobby bar cocktails were the best drink we had in the hotel. We enjoyed the Tap, the sports bar. We had a great time at the top golf, located at the MGM, however I must clarify, it’s just a stimulator not a true top golf set up. We had a great time nonetheless- the server was super friendly and made us feel comfortable. MGM and the Hall of Fame is great but the surrounding area is really run down. The streets are empty and unfortunately there’s a lot of homelessness not

8

Deirdre

30 jul 2025

·

Se alojó 1 noche

beautiful property. very clean but has some odd odors throughout the building. there was no valet service working at the time we arrived( it was a Tuesday so maybe that’s why) not a very busy time but would have been appreciated since i had to walk far with my bags. also i had my daughter with me and we couldn’t use the pool at 6 pm because it was 21 and over but i didn’t see that posted anywhere so i felt bad for her since she was in her bathing suit already.

beautiful property. very clean but has some odd odors throughout the building. there was no valet service working at the time we arrived( it was a Tuesday so maybe that’s why) not a very busy time but would have been appreciated since i had to walk far with my bags. also i had my daughter with me and we couldn’t use the pool at 6 pm because it was 21 and over but i didn’t see that posted anywhere so i felt bad for her since she was in her bathing suit already.

10

Lori

13 oct 2024

·

Se alojó 4 noches

Beautiful shower! Loved the rooftop pool!

Beautiful shower! Loved the rooftop pool!

10

Ray

4 jun 2025

·

Se alojó 1 noche

As in a big casino, you have to park in a big parking garage and walk to the lobby. No valet parking on a Tuesday night

As in a big casino, you have to park in a big parking garage and walk to the lobby. No valet parking on a Tuesday night

10

Russa

20 jun 2024

·

Se alojó 1 noche

We enjoyed our stay at MGM. Rooms were clean. The bathroom has an odd set up. Staff was friendly. The pool was very crowded with a lot of kids and no access to a bar

We enjoyed our stay at MGM. Rooms were clean. The bathroom has an odd set up. Staff was friendly. The pool was very crowded with a lot of kids and no access to a bar

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Las habitaciones y las zonas comunes están generalmente limpias y bien mantenidas, y muchos huéspedes elogian los espacios impecables. Sin embargo, en los informes recurrentes se señalan pelos o polvo, olores a marihuana en los pasillos o habitaciones, falta de limpieza en ocasiones y algunas preocupaciones aisladas por plagas.

Reseñas de huéspedes relacionadas

10

Megan

5 sept 2025

·

Se alojó 1 noche

My brother and I were traveling to Maine to visit our family . We stayed at this resort on the way up and the way back since it was the half way point on our journey. We both were very impressed by how nice it was . Everything from the cleanliness to the industrial decor . Great vibes !! It was also the cleanest casino I ever visited. I will be staying there always from now on . The staff was very friendly and helpful as well. 5 stars!

My brother and I were traveling to Maine to visit our family . We stayed at this resort on the way up and the way back since it was the half way point on our journey. We both were very impressed by how nice it was . Everything from the cleanliness to the industrial decor . Great vibes !! It was also the cleanest casino I ever visited. I will be staying there always from now on . The staff was very friendly and helpful as well. 5 stars!

8

Benjamin

16 jul 2024

·

Se alojó 2 noches

Possible bed bugs. My wife and I were itching a lot. Either that we were both allergic to the bedding

Possible bed bugs. My wife and I were itching a lot. Either that we were both allergic to the bedding

2

Eliza

23 may 2025

·

Se alojó 1 noche

There were bedbugs in my room. We had to check out the same day.

There were bedbugs in my room. We had to check out the same day.

6

Patrick

7 sept 2025

·

Se alojó 1 noche

Room was ok, I understand that Housekeeping is probably short staffed but long hair was found on the sink in two areas as well as 2 of the towels. I thought the rooms would be a little better sound damper, but could still hear roadside traffic on the 5th floor. Staff was friendly, but did not ask me how my stay was at the end.

Room was ok, I understand that Housekeeping is probably short staffed but long hair was found on the sink in two areas as well as 2 of the towels. I thought the rooms would be a little better sound damper, but could still hear roadside traffic on the 5th floor. Staff was friendly, but did not ask me how my stay was at the end.

10

Laureta

20 may 2025

·

Se alojó 1 noche

The room was beautiful and spotless.

The room was beautiful and spotless.

10

Leeanne

18 feb 2025

·

Se alojó 1 noche

The room was not super clean. Hairs in the shower, heavy dust seen under the bed. Cool room.

The room was not super clean. Hairs in the shower, heavy dust seen under the bed. Cool room.

10

Cheryl

11 may 2024

·

Se alojó 1 noche

Only issue was that the room smelled of marijuana

Only issue was that the room smelled of marijuana

10

Arie

9 dic 2025

·

Se alojó 1 noche

Clean comfortable room

Clean comfortable room

8

Iris

13 abr 2025

·

Se alojó 1 noche

Our room was noisy as we could hear the people in the rom next to us. Also, the hotel main areas looked a little worn and not as clean.

Our room was noisy as we could hear the people in the rom next to us. Also, the hotel main areas looked a little worn and not as clean.

8

Margaret

19 sept 2024

·

Se alojó 1 noche

My bathroom had hair in the sink and on the floor

My bathroom had hair in the sink and on the floor

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones son modernas, elegantes y cómodas, con excelentes duchas tipo lluvia y muchos comentarios sobre camas excelentes y distribuciones espaciosas. Entre los inconvenientes recurrentes se incluyen las paredes delgadas y el ruido, la falta de minineveras/microondas y espacio de almacenamiento limitado, y algunas peculiaridades ocasionales en la distribución o la iluminación.

Reseñas de huéspedes relacionadas

10

Kyana

3 ago 2025

·

Se alojó 1 noche

Everything was amazing, the only thing that the hotel rooms lacked was a mini fridge but other than that an amazing place to book a room!

Everything was amazing, the only thing that the hotel rooms lacked was a mini fridge but other than that an amazing place to book a room!

10

Kimberly

19 ago 2025

·

Se alojó 4 noches

Loved everything. Only thing is their is no microwave or refrigerator so alot of food was wasted. Pleaseeeeeeee get microwaves in the rooms. Other than that AMAZING

Loved everything. Only thing is their is no microwave or refrigerator so alot of food was wasted. Pleaseeeeeeee get microwaves in the rooms. Other than that AMAZING

10

Nicholas

23 jun 2025

·

Se alojó 1 noche

Really nice property, very nice rooms and the bed is extremely comfortable, and the bathroom is really nicely upgraded. My one take away is that the rooms are not very quiet, they definitely cheapes out on the soundproofing on the walls because you can hear your neighbors.

Really nice property, very nice rooms and the bed is extremely comfortable, and the bathroom is really nicely upgraded. My one take away is that the rooms are not very quiet, they definitely cheapes out on the soundproofing on the walls because you can hear your neighbors.

8

Lisa

9 jul 2024

·

Se alojó 1 noche

Rooms are nice but need more outlets

Rooms are nice but need more outlets

8

Sandra

13 sept 2025

·

Se alojó 3 noches

Nice room except no refrigerator. Shouldn’t have to pay a fee for an already expensive facility. No shampoo when I went to a shower.

Nice room except no refrigerator. Shouldn’t have to pay a fee for an already expensive facility. No shampoo when I went to a shower.

10

Luz

24 ene 2025

·

Se alojó 1 noche

Well appointed large rooms with great beds.

Well appointed large rooms with great beds.

8

Jeffrey

9 jul 2025

·

Se alojó 1 noche

The room was well appointed, clean, with a well thought out design. The pillows and mattress were Devine which allowed me to sleep like Rip Van Winkle. Large shower which easily accommodated two people for a warm comfortable wash. Decent food and the movie theater was a big plus for the kids. Casino 4 stars.

The room was well appointed, clean, with a well thought out design. The pillows and mattress were Devine which allowed me to sleep like Rip Van Winkle. Large shower which easily accommodated two people for a warm comfortable wash. Decent food and the movie theater was a big plus for the kids. Casino 4 stars.

6

Leslie

18 may 2025

·

Se alojó 2 noches

Worst setup in terms of furniture. Needed to have the bed on the larger wall facing the tv. Need dressers for additional clothing and larger closet as only half the closet was ok to use for hanging. Really bad use of space. The room was nice but the lighting was truly awful. The lightbulbs glared in your eyes. It needed recessed or indirect lighting. The garbage can in the room was absolutely rusted and disgusting. The furniture in the room was very u comfortable. The chairs sat too low for the table. Clearly nobody sat it them when designing this room.

Worst setup in terms of furniture. Needed to have the bed on the larger wall facing the tv. Need dressers for additional clothing and larger closet as only half the closet was ok to use for hanging. Really bad use of space. The room was nice but the lighting was truly awful. The lightbulbs glared in your eyes. It needed recessed or indirect lighting. The garbage can in the room was absolutely rusted and disgusting. The furniture in the room was very u comfortable. The chairs sat too low for the table. Clearly nobody sat it them when designing this room.

10

Robin

30 sept 2024

·

Se alojó 1 noche

Loved this hotel. The room was excellent, clean, and comfortable. The only issue was there was no refrigerator. The bathroom was lovely though. I appreciated the convenience of restaurants, coffee and more

Loved this hotel. The room was excellent, clean, and comfortable. The only issue was there was no refrigerator. The bathroom was lovely though. I appreciated the convenience of restaurants, coffee and more

8

Lisa

23 mar 2025

·

Se alojó 1 noche

Hallways were quiet, wouldn’t know there was a casino 2 floors below. But unfortunately, I could hear the people in the room next door talk and they were talking at a normal level. A bit annoying when trying to sleep. Overall nice place, I would stay again with earplugs to sleep.

Hallways were quiet, wouldn’t know there was a casino 2 floors below. But unfortunately, I could hear the people in the room next door talk and they were talking at a normal level. A bit annoying when trying to sleep. Overall nice place, I would stay again with earplugs to sleep.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

Muchos huéspedes destacan al personal amable y acogedor de la recepción y el servicio atento. Otros informan sobre registros de entrada largos o difíciles, comunicación o seguimiento inconsistentes, orientación limitada para los visitantes primerizos y problemas ocasionales de seguridad o actitud.

Reseñas de huéspedes relacionadas

10

narda

9 sept 2025

·

Se alojó 1 noche

The staff was absolutely amazing. I can't say enough about them.

The staff was absolutely amazing. I can't say enough about them.

4

Dawn

23 oct 2024

·

Se alojó 1 noche

I feel that the staff was not helpful for customers new to a cascino hotel. A brief explanation of the amenities the hotel and cascino had to offer would have been great but we basically checked in and were left to our own devices. It would have been great for staff to go over the dining options and to explain how the cascino operates (a brief overview of how to use the cascino) or direct us to someone within the cascino to tell us how to gamble! We spent 2 hours walking around trying to figure out how to use the slot machines before we asked a security guard who directed us to an information desk, who told us to use a kiosk..... we did all that and our gambling card still did not work. We played some blackjack, gave up trying to figure out how to use the machines and got some food at the sports bar. The food was not good but the atmosphere was lively. Parking at the hotel was hard to find. Took us at least 30 minutes driving in circles to find it. For almost 500.00 per night, totally not worth it

I feel that the staff was not helpful for customers new to a cascino hotel. A brief explanation of the amenities the hotel and cascino had to offer would have been great but we basically checked in and were left to our own devices. It would have been great for staff to go over the dining options and to explain how the cascino operates (a brief overview of how to use the cascino) or direct us to someone within the cascino to tell us how to gamble! We spent 2 hours walking around trying to figure out how to use the slot machines before we asked a security guard who directed us to an information desk, who told us to use a kiosk..... we did all that and our gambling card still did not work. We played some blackjack, gave up trying to figure out how to use the machines and got some food at the sports bar. The food was not good but the atmosphere was lively. Parking at the hotel was hard to find. Took us at least 30 minutes driving in circles to find it. For almost 500.00 per night, totally not worth it

8

Susan

15 jun 2025

·

Se alojó 1 noche

Pros: The hotel is beautiful. Our room was clean & comfortable. I appreciate the security of only hotel guests being able to access the upper floors. Cons: Waited 10 minutes for valet park on arrival & no one came to take our car, so we went to self-park. Next, we had to schlep our luggage across the casino because there is no parking near the lobby. We were there for an event offsite, so we went downstairs to check out the casino before we had to leave. The first slot machine took my money & immediately went off line. Not the best start. We also inquired about a spot for a nice breakfast the following morning. They recommended the grab & go at the coffee shop. No restaurant, no room service, just that or the diner in the South End Market. Returned late after our event. The hotel was so noisy. Loud tv noise coming from the next room, people stomping around above us & frat boys loud talking & running up & down the hallways. Fortunately I had my white noise & a pair of earplugs with me. Next morning, we planned to do a little gambling before we left, but had to check out by 11. Got downstairs& were immediately informed that we can’t take our bags onto the casino floor. So now we’re expected to schlep our luggage back out to our car & then come back to gamble? Sorry, no. Time to go. MGM is pretty to look at but not well thought out. They make everything too difficult. My husband is mobility impaired & dragging luggage all over impractical. Not likely to be back.

Pros: The hotel is beautiful. Our room was clean & comfortable. I appreciate the security of only hotel guests being able to access the upper floors. Cons: Waited 10 minutes for valet park on arrival & no one came to take our car, so we went to self-park. Next, we had to schlep our luggage across the casino because there is no parking near the lobby. We were there for an event offsite, so we went downstairs to check out the casino before we had to leave. The first slot machine took my money & immediately went off line. Not the best start. We also inquired about a spot for a nice breakfast the following morning. They recommended the grab & go at the coffee shop. No restaurant, no room service, just that or the diner in the South End Market. Returned late after our event. The hotel was so noisy. Loud tv noise coming from the next room, people stomping around above us & frat boys loud talking & running up & down the hallways. Fortunately I had my white noise & a pair of earplugs with me. Next morning, we planned to do a little gambling before we left, but had to check out by 11. Got downstairs& were immediately informed that we can’t take our bags onto the casino floor. So now we’re expected to schlep our luggage back out to our car & then come back to gamble? Sorry, no. Time to go. MGM is pretty to look at but not well thought out. They make everything too difficult. My husband is mobility impaired & dragging luggage all over impractical. Not likely to be back.

10

Emily

24 may 2024

·

Se alojó 1 noche

There was a problem at check in but the front desk was easily able to solve it. The rooms are lovely.

There was a problem at check in but the front desk was easily able to solve it. The rooms are lovely.

2

Tracy

28 sept 2025

·

Se alojó 2 noches

Check in was terrible. It took about 1 hour & 2 calls to my Bank to explain to MGM their system was causing my credit card to decline. The staff at check in kept switching computers & discussing with us how they’ve had to change pins & pass codes to restart their systems. Needless to say our Anniversary getaway was ruined right at check in. First time to MGM Springfield and Definitely the last!!!!

Check in was terrible. It took about 1 hour & 2 calls to my Bank to explain to MGM their system was causing my credit card to decline. The staff at check in kept switching computers & discussing with us how they’ve had to change pins & pass codes to restart their systems. Needless to say our Anniversary getaway was ruined right at check in. First time to MGM Springfield and Definitely the last!!!!

4

Jeffery

23 dic 2024

·

Se alojó 1 noche

Stay was wonderful. Hotels.com did not properly pass the reservation informative to the hotel. The check-in process took more than 20 minutes. Try Red Rose restaurant for a great Italian meal!

Stay was wonderful. Hotels.com did not properly pass the reservation informative to the hotel. The check-in process took more than 20 minutes. Try Red Rose restaurant for a great Italian meal!

4

Timothy

7 oct 2025

·

Se alojó 2 noches

Let's start with there is no valet parking and go down hill from there. Finding the hotel entrance to check in must be a secret because there is no signage at all. I guess everyone likes to park 4 blocks away and schlep their luggage across the entire garage and length of the casino in hopes of finding the check in desk. We left to go out for the day at 9am and put the service light on. Returned at 4pm and the room had not been cleaned. There were 5 housekeeping carts within 20 feet of our door but apparently it was more important to clean vacant rooms than occupied ones. When we went to the front desk to ask for help they were friendly but useless and we waited an hour for them to get the room cleaned. When I asked for some compensation they offered a $50 dining credit. Of course half the restaurants were closed and the ones that were open were not restaurants but self service kiosks. The room was beautiful but totally lacking in function. No drawers. No refrigerator. Pretty lights but not easily accessible switches and no hand held shower so you have to get your head soaked like it or not. The spa was closed indefinitely. We were told to seek compensation from Hotels.com because we didn't book directly with the hotel.

Let's start with there is no valet parking and go down hill from there. Finding the hotel entrance to check in must be a secret because there is no signage at all. I guess everyone likes to park 4 blocks away and schlep their luggage across the entire garage and length of the casino in hopes of finding the check in desk. We left to go out for the day at 9am and put the service light on. Returned at 4pm and the room had not been cleaned. There were 5 housekeeping carts within 20 feet of our door but apparently it was more important to clean vacant rooms than occupied ones. When we went to the front desk to ask for help they were friendly but useless and we waited an hour for them to get the room cleaned. When I asked for some compensation they offered a $50 dining credit. Of course half the restaurants were closed and the ones that were open were not restaurants but self service kiosks. The room was beautiful but totally lacking in function. No drawers. No refrigerator. Pretty lights but not easily accessible switches and no hand held shower so you have to get your head soaked like it or not. The spa was closed indefinitely. We were told to seek compensation from Hotels.com because we didn't book directly with the hotel.

4

Anthony

27 ago 2024

·

Se alojó 1 noche

The problem was very poor service at check-in. Attempted to check in at 3:15 pm only to be told the room wasn't ready. Was told we would get a text when the room was ready. Text came at 5:10 pm. We had to go back to the front desk to ask about it. Staff didn't offer any compensation for the delay. When I ask about credit for the stay on their rewards program I was told not eligible because I used Expedia to book the room, very petty on top of the delay.

The problem was very poor service at check-in. Attempted to check in at 3:15 pm only to be told the room wasn't ready. Was told we would get a text when the room was ready. Text came at 5:10 pm. We had to go back to the front desk to ask about it. Staff didn't offer any compensation for the delay. When I ask about credit for the stay on their rewards program I was told not eligible because I used Expedia to book the room, very petty on top of the delay.

10

Colleen

4 dic 2025

·

Se alojó 1 noche

Fast, friendly check in

Fast, friendly check in

10

Jennifer

26 jun 2025

·

Se alojó 5 noches

The hotel experience was great, except for the security staff that monitor the entrances of the casino were very aggressive and profiled my sister’s black boyfriend.

The hotel experience was great, except for the security staff that monitor the entrances of the casino were very aggressive and profiled my sister’s black boyfriend.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Convenientemente ubicado cerca del MassMutual Center, el Salón de la Fama del Baloncesto y la I-91, con mucho que hacer sin salir de la propiedad. Varias reseñas describen la zona circundante y el aparcamiento como sospechosos o inseguros, y las indicaciones para el registro son poco claras.

Reseñas de huéspedes relacionadas

10

Janet

25 ago 2025

·

Se alojó 1 noche

It’s Springfield. Don’t leave the building to wander around. However the facility itself was fabulous.

It’s Springfield. Don’t leave the building to wander around. However the facility itself was fabulous.

10

laura

15 sept 2025

·

Se alojó 1 noche

The front desk service is top notch and our room was thoughtfully designed and aesthetically pleasing. Traveled here for a convention and really appreciated location close to mass mutual center. Several good restaurant options right in the hotel/casino. Loved the museum complex which has fine art, science museum and a fun museum dedicated to Springfield native, Dr Seuss.

The front desk service is top notch and our room was thoughtfully designed and aesthetically pleasing. Traveled here for a convention and really appreciated location close to mass mutual center. Several good restaurant options right in the hotel/casino. Loved the museum complex which has fine art, science museum and a fun museum dedicated to Springfield native, Dr Seuss.

10

Blaise

1 feb 2025

·

Se alojó 2 noches

Very friendly staff. It was an easy on and easy off of interstate 91. Plenty of parking.

Very friendly staff. It was an easy on and easy off of interstate 91. Plenty of parking.

8

Rodney

5 jul 2024

·

Se alojó 2 noches

Area around hotel was fine but away from the hotel is sketchy in some areas.

Area around hotel was fine but away from the hotel is sketchy in some areas.

10

Todd

30 mar 2025

·

Se alojó 1 noche

Great location. Plenty of slot machine's and great choices for food on site.

Great location. Plenty of slot machine's and great choices for food on site.

10

Katie

22 feb 2025

·

Se alojó 1 noche

Great location for attending an event at The Mass Mutual Center. The room was quiet.

Great location for attending an event at The Mass Mutual Center. The room was quiet.

8

Glenn

24 ago 2025

·

Se alojó 2 noches

Once inside the casino/hotel its safe, area around hotel is less safe feeling. Parking garage, approached by someone asking for money.

Once inside the casino/hotel its safe, area around hotel is less safe feeling. Parking garage, approached by someone asking for money.

8

Francis

20 may 2025

·

Se alojó 2 noches

great location for graduation

great location for graduation

8

Richard

27 ago 2025

·

Se alojó 1 noche

No valet parking. It was not clear where to park or how to get into the hotel. There was someone asking for money at the elevator. The room was nice and it was clean. The casino did nothing for me.

No valet parking. It was not clear where to park or how to get into the hotel. There was someone asking for money at the elevator. The room was nice and it was clean. The casino did nothing for me.

6

Kenneth

20 sept 2024

·

Se alojó 3 noches

No refrigerator, no desk, two very small drawers. The hotel is located in a really shady area. Don’t go outside at night. Pros free parking, 10 minutes from the Big E, the Chandler Steakhouse, nice pool and a casino.

No refrigerator, no desk, two very small drawers. The hotel is located in a really shady area. Don’t go outside at night. Pros free parking, 10 minutes from the Big E, the Chandler Steakhouse, nice pool and a casino.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

Hay varias opciones en el lugar, incluyendo un restaurante de carnes, un bar deportivo y una zona de comida rápida, pero las opciones de desayuno son limitadas y no hay servicio a la habitación. La calidad de la comida y el servicio varía, y algunos lugares cierran en ciertos días o finalizan el servicio temprano.

Reseñas de huéspedes relacionadas

8

Allison

1 dic 2025

·

Se alojó 1 noche

Hotel was nice and clean. People were friendly. Lunch at sports bar was a disaster. Wrong food brought out multiple times and checks had to be corrected more than once.

Hotel was nice and clean. People were friendly. Lunch at sports bar was a disaster. Wrong food brought out multiple times and checks had to be corrected more than once.

8

Susan

15 jun 2025

·

Se alojó 1 noche

Pros: The hotel is beautiful. Our room was clean & comfortable. I appreciate the security of only hotel guests being able to access the upper floors. Cons: Waited 10 minutes for valet park on arrival & no one came to take our car, so we went to self-park. Next, we had to schlep our luggage across the casino because there is no parking near the lobby. We were there for an event offsite, so we went downstairs to check out the casino before we had to leave. The first slot machine took my money & immediately went off line. Not the best start. We also inquired about a spot for a nice breakfast the following morning. They recommended the grab & go at the coffee shop. No restaurant, no room service, just that or the diner in the South End Market. Returned late after our event. The hotel was so noisy. Loud tv noise coming from the next room, people stomping around above us & frat boys loud talking & running up & down the hallways. Fortunately I had my white noise & a pair of earplugs with me. Next morning, we planned to do a little gambling before we left, but had to check out by 11. Got downstairs& were immediately informed that we can’t take our bags onto the casino floor. So now we’re expected to schlep our luggage back out to our car & then come back to gamble? Sorry, no. Time to go. MGM is pretty to look at but not well thought out. They make everything too difficult. My husband is mobility impaired & dragging luggage all over impractical. Not likely to be back.

Pros: The hotel is beautiful. Our room was clean & comfortable. I appreciate the security of only hotel guests being able to access the upper floors. Cons: Waited 10 minutes for valet park on arrival & no one came to take our car, so we went to self-park. Next, we had to schlep our luggage across the casino because there is no parking near the lobby. We were there for an event offsite, so we went downstairs to check out the casino before we had to leave. The first slot machine took my money & immediately went off line. Not the best start. We also inquired about a spot for a nice breakfast the following morning. They recommended the grab & go at the coffee shop. No restaurant, no room service, just that or the diner in the South End Market. Returned late after our event. The hotel was so noisy. Loud tv noise coming from the next room, people stomping around above us & frat boys loud talking & running up & down the hallways. Fortunately I had my white noise & a pair of earplugs with me. Next morning, we planned to do a little gambling before we left, but had to check out by 11. Got downstairs& were immediately informed that we can’t take our bags onto the casino floor. So now we’re expected to schlep our luggage back out to our car & then come back to gamble? Sorry, no. Time to go. MGM is pretty to look at but not well thought out. They make everything too difficult. My husband is mobility impaired & dragging luggage all over impractical. Not likely to be back.

8

Louise

9 ene 2025

·

Se alojó 1 noche

Loved that it is non smoking! Place was very nice and rooms in hotel had high quality beds and pillows. bathroom clean with nice walk in shower with rain shower head. However, I gave it four stars because the food court food was not very good, I asked if the lobster bisque was creamy thick or thin. Was told yes it creamy. However It was thin and tasteless. Lastly, I was disappointed that there is no sit down breakfast restaurant in the casino or surrounding neighborhood. I Was told closest by the hotel desk staff there was one was 10 minutes away.

Loved that it is non smoking! Place was very nice and rooms in hotel had high quality beds and pillows. bathroom clean with nice walk in shower with rain shower head. However, I gave it four stars because the food court food was not very good, I asked if the lobster bisque was creamy thick or thin. Was told yes it creamy. However It was thin and tasteless. Lastly, I was disappointed that there is no sit down breakfast restaurant in the casino or surrounding neighborhood. I Was told closest by the hotel desk staff there was one was 10 minutes away.

10

Matthew

24 may 2024

·

Se alojó 1 noche

Loves the property was a good time, better or more restaurants open Monday and Tuesday would be good

Loves the property was a good time, better or more restaurants open Monday and Tuesday would be good

8

Margaret

12 abr 2025

·

Se alojó 1 noche

I found the hotel was very clean and everyone was very friendly and helpful! The restaurants were good. Overall experience was satisfactory!

I found the hotel was very clean and everyone was very friendly and helpful! The restaurants were good. Overall experience was satisfactory!

6

Emily

28 jun 2025

·

Se alojó 1 noche

Stayed here for my birthday with my husband. Room was clean but ac barely worked and it was HOT. Finally fell asleep and got a phone call to the room at 1:30am from front desk telling me someone was trying to get in contact with me. Confused as to what was going on - they called back only to tell me they were calling the wrong room. Questioned staff at checkout this am and they had no clue about any of it. The one night we wanted some piece and quiet they’re waking us up for some nonsense. :( also went to have a drink at the bar at 6 which closed at 8 and bartender tells us oh sorry you’re too late. They need me at the bar outside - confusing

Stayed here for my birthday with my husband. Room was clean but ac barely worked and it was HOT. Finally fell asleep and got a phone call to the room at 1:30am from front desk telling me someone was trying to get in contact with me. Confused as to what was going on - they called back only to tell me they were calling the wrong room. Questioned staff at checkout this am and they had no clue about any of it. The one night we wanted some piece and quiet they’re waking us up for some nonsense. :( also went to have a drink at the bar at 6 which closed at 8 and bartender tells us oh sorry you’re too late. They need me at the bar outside - confusing

8

George

1 jul 2025

·

Se alojó 1 noche

Property was clean and safe, the food at Costa was mediocre

Property was clean and safe, the food at Costa was mediocre

10

Rosemary

27 ene 2025

·

Se alojó 1 noche

Beautiful clean room, dinner at Chandler restaurant was great! Will stay here again.

Beautiful clean room, dinner at Chandler restaurant was great! Will stay here again.

10

John

14 nov 2025

·

Se alojó 1 noche

There were no real breakfast options

There were no real breakfast options

8

Jennifer

5 jul 2024

·

Se alojó 1 noche

Very nice! Would stay there again. Rooms were beautiful and very comfortable. Stylish decor in rooms and main areas of hotel. Staff were pleasant. Could improve on food choices though. An hour wait for chicken tenders and grilled cheese is a bit much.

Very nice! Would stay there again. Rooms were beautiful and very comfortable. Stylish decor in rooms and main areas of hotel. Staff were pleasant. Could improve on food choices though. An hour wait for chicken tenders and grilled cheese is a bit much.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

10

Elizabeth

29 mar 2025

·

Se alojó 1 noche

Me encanto

Me encanto

10

Andres

13 ago 2024

·

Se alojó 1 noche

Convenient

Convenient

10

Kevin

hace 3 semanas

·

Se alojó 1 noche

Everything was wonderful the people the restaurants the room the casino 🎰 will definitely be back!!!

Everything was wonderful the people the restaurants the room the casino 🎰 will definitely be back!!!

2

Kimberly

hace 3 semanas

·

Se alojó 1 noche

Dirty casino. Dirty environment. Marijuana odor in parking garage And vagrants lurking in parking lot that looked like meth head. Gross overall a real turn off this property

Dirty casino. Dirty environment. Marijuana odor in parking garage And vagrants lurking in parking lot that looked like meth head. Gross overall a real turn off this property

8

Jennifer

hace 4 semanas

·

Se alojó 1 noche

All good, really nice shower and towels, but noisy late at night in our room.

All good, really nice shower and towels, but noisy late at night in our room.

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 15:00 a 00:00

Antes de la(s) 11:00

Interesante

Políticas e información adicionales sobre esta propiedad.

¿Tienes una pregunta?

Las respuestas instantáneas de IA se basan en la información del hotel.

Precios para las próximas fechas

octubre 2026

noviembre 2026

Más barato

Más caro

Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.

La hora de entrada comienza a las 15:00 La hora de entrada termina a las 23:59 La hora de salida termina a las 11:00

El check in debe realizarlo alguien que tenga al menos 21 años.

Restricciones de entrada
El registro anticipado está disponible mediante un cargo adicional (sujeto a disponibilidad); la salida tardía está disponible mediante un cargo adicional (sujeto a disponibilidad);

Requisitos de edad
La edad mínima para realizar el registro es de 21 años

Mascotas
Número máximo de mascotas por habitación 22; peso máximo de la mascota (por mascota) en lb es 5050; peso máximo de la mascota (por mascota) en kg es 2323; se permiten animales de servicio; los animales de servicio están exentos de cargos/restricciones; solo se permiten perros; se admiten mascotas; cargo por mascota: USD 150.00 por alojamiento, por noche; los animales de servicio están exentos de cargos;

Servicios de recepción
El registro sin contacto y la salida sin contacto están disponibles; el personal de recepción recibirá a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede ser traducida utilizando herramientas de traducción automática. Este alojamiento realizará una autorización de tarjeta de crédito o débito al momento del registro para el depósito general. Los fondos de la tarjeta de crédito son liberados por los bancos nacionales dentro de los 7 días posteriores a la salida. Los fondos de la tarjeta de crédito son liberados por los bancos internacionales dentro de los 30 días posteriores a la salida. Pueden aplicarse retrasos adicionales para las tarjetas de débito.

Identificación
Es posible que se requiera una identificación con foto emitida por el gobierno y una tarjeta de crédito al realizar el registro para gastos imprevistos;

Política de niños y camas supletorias
Pueden aplicarse cargos por persona adicional y estos pueden variar según la política del alojamiento; cargo por cuna (cama para bebés): USD 20.0 por estancia; no hay camas supletorias o plegables disponibles

Gastronomía
Disfruta de la cocina estadounidense en TAP Sports Bar, uno de los muchos establecimientos de restauración del hotel, que incluyen 8 restaurantes y una cafetería. Relájate con una bebida refrescante en uno de los 5 bares/salones. Se ofrecen desayunos preparados al momento todos los días de 06:00 a 11:00 mediante un cargo adicional. Cargo por desayuno preparado al momento: aproximadamente entre USD 20 y 30 para adultos, y entre USD 12 y 20 para niños;

Cargos obligatorios e impuestos

Se te pedirá que pagues los siguientes cargos en el alojamiento. Los cargos pueden incluir los impuestos aplicables:

Depósito: USD 150.00 por alojamiento, por día
Cargo de complejo turístico: USD 22.69 por alojamiento, por noche

El cargo de complejo turístico incluye:

Inclusiones adicionales
Acceso a centro de negocios/computadora
Acceso al gimnasio
Agua embotellada en la habitación
Acceso a Internet
Llamadas telefónicas