Quality Inn Madison West Near University Area

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We paid $350 a night for a hotel that wasn’t full because of price gouging on commencement weekend. For the price, I would have expected the staff to be on top of their game. However, the alarm clock was sticky, there was trash under the bed, and one of the toilet cover attachments was broken to where you could see crusty urine. The tissue box and the shampoo bottle were empty and should have been changed out. My wife shampooed with hand soap and I had to go down to the lobby in my sleepwear so that the receptionist could go to housekeeping storage to get me a tissue box and shampoo bottle which I installed myself. Ice maker was not dispensing ice. I told my wife that if I ever suggest staying at a quality in again, she should remind me of this experience.

Clean room

Arrived at hotel with my 91 year old mother only to find out they had no elevator. !!!!! And no other option for a room on the first floor. At checkout we were on a tight schedule and they were more concerned with setting up the breakfast area.

This hotel has all the makings of a good place to stay, but it falls short! The room had an unpleasant odor, and there was absolutely no housekeeping service or towel exchange—during a four-day stay, nothing was done, even after I specifically requested it at the front desk. The staff couldn't care less. The breakfast is decent—which is a slight redeeming factor—but the cleanliness is definitely the weak point.