紐約切爾西凱悅嘉軒酒店

Stayed for 2 nights at the Hyatt Chelsea on the 42nd floor. It was lovely, the skyline views were amazing, second floor bar was so cute, I’d absolutely stay there again.

Location was perfect. Easy subway connection from JFK and very convenient to move around. View from the room was amazing. Breakfast very good and staff was very friendly. Gym surprisingly well equipped and open 24 hrs. I would definitely stay again.

The elevator was slow and there’s only 4 for the whole building. The bathroom appliance kept getting clogged( sink, toilet). No facility for your car, good luck finding one!

We were in NYC, so the stay was wonderful. Amazing view from our room. Fridge provided. Tight bathroom and little clothing storage (right, it's NYC). Our TV did not work. There is no lobby, Long elevator waits, but many friendly European guests. Excellent breakfast with gracious staff. Good coffee at 6. Room coffee gets chemical creamer. Two blocks from the F train.

The elevator was the main problem . Wie had to spend to long waiting time almost all day long . The location is good , the breakfast was good and the staff was friendly.

Amazing view from rooms but during peak times you could be waiting 20min for the lift down

Small but clean, comfortable room with a mini fridge and a safe for valuables. Nice view of the Empire State building. Elevators were busy and slow at times. Offsite "discounted" parking was still expensive ($50/day) and a few blocks away, and they dinged the side of my vehicle pretty bad.

The hotel is in a great location. The room is small but it's fine for a short stay. The elevators were always an issue. A few times it took over 15 minutes to catch an elevator. It's an issue for a building that's over 30 stories tall. Also, the servers at the buffet take the food and even coffee creamers away immediately when breakfast ends. They don't even give a couple of extra minutes for you to finish up. It was a little annoying. The price for this hotel was great for midtown NYC. I would recommend.

4 elevators for 40+ floors does NOT work. Called to front desk; no answer. It’s not that I don’t want to return. It is that I will try other properties.

Very clean rooms! Loved the breakfast, so many options. Great location. Only thing is the elevators take a while during busy early morning breakfast times, may want to use the stairs instead.

Awful! Room was tiny. And it was over 550 per night. It felt like I was staying at a bus depot. I can’t believe how expensive it was. Dirty! And the housekeepers use the passenger elevators with all their gear so it took 10 min to get an elevator. I’ll never stay here again. Ick!!

Everything was great in this hotel ! Very well located, very clean, great varieties for breakfast with good coffee and awesome service, We will be back !!!!

Awesome staff super helpful ! Spotless room

Ridiculous circuitous route to check in ... if you follow the signs you go behind a wall, through a cafeteria and down a pathway - when all you need to do is turn left when entering. Front desk spent a good 5 mins with a guest talking about his life stories and baseball while I stood there waiting to check in. Got to my room and had to open the window as there was an overwhelming stench of bleach in my room. Only then to find toilet paper in the toilet. Not impressed. I was there one night and only received housekeeping ONCE, completely skipped one day. When I mentioned it to the front desk they spent 5 mins checking their system to see why I didn't receive housekeeping yet never once received an apology or any type of compensation.

Skyline view room is the way to go, with the iconic Empire State Building as the main visual attraction. Housekeeping was on the ball, with everything kept clean and tidy throughout our stay. The variety and quality of the included breakfast was a surprise bonus. Fantastic location. Will definitely stay here again!

Excellent experience. Rooms are small, but clean and quiet.

I recently stayed at this hotel and unfortunately experienced a severe case of bed bugs in my room on the 25th floor. I am still recovering from the bites almost two weeks later and may have permanent scars on my face and eyelids. I contacted the hotel to inform them about the issue and to prevent further infestation, but I never heard back from them. It's a shame because I previously enjoyed the convenience and views this hotel offers. I highly recommend avoiding the 25th floor, as the bed bugs can easily travel between rooms.

Great hotel, super clean and very nice staff

Great hotel, well run, clean, modern, quiet and a good breakfast buffet.

This is a cute hotel located far away from popular spots in NYC. The front desk and hotel staff was more than accommodating and pleasant. However a few improvements can be made, particularly with the housekeeping. Our room was partially cleaned meaning towels replaced and bed made but half eaten food and empty bottles still left on counter tops, and floors still dirty. The refrigerator never mind worked despite maintenance coming up to fix it. Also, there was a plumbing issue causing us to not have hot water for a day.

We had a beautiful skyline view which was quite impressive. The room was very clean. The only issue was the lack of storage in our room w 2 queen beds. The closet was about 15 inches wide, and there was no dresser w drawers or any wall hooks. The aisles for passage were narrow with no place to put your clothes you are always walking around your suitcase . The bathroom door is a barn door, that is directly at the foot of one of the beds. There is no acoustic privacy because barn doors, while stylish, offer none. The staff was very hospitable and committed to good service. (gold star to them). If you don't mind tight quarters, I would certanily recommend the hotel, despite what my critique may imply. the location is very good.

Overall good experience. Room is tight but a great view if you have the city view room. Staff was super friendly from checkin to check out.

Breakfast was good but very busy and full (normal NYC vibe, really). Elevators get very full at rush hours and require long waits on the many (45) floors. The room Was tiny but sufficient for 3 (King with sofa bed), and an amazing view from the 25th floor. The location was the best- walking distance to so many central parts of the city and easy transit options.

Great view! Room was smaller than we thought but we just booked it for sleeping.

wonderfull view. bed was good, room was v small (as expected).

We had a great view toward World Trade Center from 37th floor. Rooms are tiny, like every NY hotel but the view was amazing.

Rooms were tiny, but everything else was great, great views of all the skyscrapers of manhattan, absolute delight to be surrounded by such mystical buildings touching skies. Staff was courteous, Breakfast was good. Location of the hotel is central. Everything is nearby and the views are cherry on top. I will recommend the city view rooms.

Clean. Friendly staff. Air conditioners in room make obnoxious noises once the air turns off.

My stay was quite pleasant. Whats most impressive is the friendliness and professionalism of the staff. The rooms are well kept and modern, but the bathroom is hobbit size and I question rather or not the bed is king size. The hotel is in a great location and our room actually had a clear view of the Empire State Building. Id recommend this hotel for someone traveling solo but not a couple

The room is too small! The breakfast is not that great! The elevator wait is unbearable!….

Wouldn’t Recommend – Poor Service & Dirty Rooms I had an incredibly disappointing experience at the Hyatt Chelsea, and I feel compelled to warn others before booking. From the moment I arrived, the customer service was cold and unwelcoming. The front desk staff were passive, unhelpful, and borderline rude—not just to me, but to other guests I witnessed being dismissed or brushed off. The room itself was far from clean. Linens looked like they hadn't been changed, the surfaces were grimy, and the bathroom wasn’t up to standard. It didn’t feel like a space that had been thoroughly cleaned—especially concerning given the price point. To make matters worse, housekeeping didn’t show up until after 6 PM, if at all. When they finally did, it was clear they were rushing through the bare minimum. There’s no excuse for that kind of delay or lack of attention to cleanliness in a hotel that claims to be reputable. Amenities? Practically nonexistent. One tiny bottle of water per room for $6 is laughable. No complimentary basics, no hospitality. It honestly felt like they were cutting corners at every turn. This wasn’t a one-off bad moment—it was consistently poor across the board. Between the dirty room, lack of care, and miserable guest service, I wouldn’t recommend the Hyatt Chelsea to anyone. In fact, I’m actively seeking a refund. Save your money and your peace of mind—stay elsewhere.

Outstanding hotel teams! Friendly, helpful, every one is with a welcoming smile. I am very impressed by Hyatt Place Chelsea reception, house keeping and restaurant teams! Room is cozy and gets everything you need for a comfortable stay. Tube is just around the corner but you can reach all places of interests on foot. Definitely I’ll stay here when I visit New York again.

Great staff and always willing to help resolve a complaint.

Staff was really nice overall. Thank you to the bartender that was on staff around 4pm on the 22nd i don’t remember his name but he was really nice guy and help me with sending a birthday surprise to the room everything was exciting wonderfully. I would definitely stay here again.

One of the managers was really rude. Told us we had to go outside to wait for our ride cause there was too many people in the lobby. A guy from the front desk was supposed to call the transportation company to move up our pick up time the day before. Said he would call and he never called to change the time. The company was also late for pick up. The cleaning staff didn't want to clean our room when requested to clean. They left our room door open when we requested extra towels. We came back from dinner to find our room open.

Customer service was amazing! They go above and beyond!!!

Great stay! Accommodating and friendly staff!

We stayed at this hotel for three days and had a great experience. The location is excellent — within walking distance to most attractions and very close to the subway. David at the reception provided outstanding service and made sure we got a room on a higher floor, just as we had requested. Overall, it was a very pleasant stay, and we can warmly recommend this hotel to others.

Staff was either helpful or disinterested. Woman at shuttle service was completely uninterested in helping. Concierge and everyone except one man at front desk was helpful.

Staff was very friendly and helpful

This is a very nice hotel, in an excellent location. I felt safe walking through the surrounding streets during the day - I haven't ventured out at night. The staff is courteous and kind, and Hyatt's online customer service is even better. Highly recommended! Thanks!

Location was perfect. Easy subway connection from JFK and very convenient to move around. View from the room was amazing. Breakfast very good and staff was very friendly. Gym surprisingly well equipped and open 24 hrs. I would definitely stay again.

Great location!

Convenient , clean, great location !! Gorgeous terrace breakfast !! We will be back !!

Great location close to all major attractions. Lovely room and a great view from floor 18. Very nice complimentary breakfast with all you need for a day of sightseeing. Penn station is about 15 minutes walk and very cheap by train to get to the from the main airports.

Amazing location. They serve breakfast but room is undersized for the crowd so I only did that once. Elevators are small and often full but I was fortunate to have a lower floor so that I could use the stairs

It’s closer to everything

Nice location but it takes up to 15 minutes to get an elevator. Rooms are clean but very small. Good Location near two subway stops. Safe neighborhood.

The hotel is in a great location in Chelsea, only a ten minute walk from Penn Station. Comfortable room, helpful staff, and good breakfast. I would stay here again.

Perfect location

Good stay, great breakfast!

Breakfast was good but very busy and full (normal NYC vibe, really). Elevators get very full at rush hours and require long waits on the many (45) floors. The room Was tiny but sufficient for 3 (King with sofa bed), and an amazing view from the 25th floor. The location was the best- walking distance to so many central parts of the city and easy transit options.

We were in NYC, so the stay was wonderful. Amazing view from our room. Fridge provided. Tight bathroom and little clothing storage (right, it's NYC). Our TV did not work. There is no lobby, Long elevator waits, but many friendly European guests. Excellent breakfast with gracious staff. Good coffee at 6. Room coffee gets chemical creamer. Two blocks from the F train.

The rooms and lobby are clean, nice and modern. The staff is extremely helpful and friendly. The buffet breakfast is the best that I have for breakfast included hotels in the US. I would recommend this to be one of my best hotel experience in the last 20 years and best for its value.

Nice enough hotel for price. But do not be fooled by the free breakfast. It’s a large hotel with lots of guests and the breakfast area is cramped so not really able to access ut

Great location. Good sized rooms. Poor breakfast choices with mediocre food and over crowded breakfast area

Breakfast says is till 9 but at 8:30 theres nothing to eat.

Very clean rooms! Loved the breakfast, so many options. Great location. Only thing is the elevators take a while during busy early morning breakfast times, may want to use the stairs instead.

Good location, good breakfast (but not enough space for all guests), nice helpful staff.

Don't try to go to breakfast before 8:30 am or 9:00am. You will be frustrated.