Hotel Smeraldo

We booked a room called "Panorama laterale". When we walked into the room, there was no view. Nothing! A big tree, roofs, maybe 5% of it was a view on a far mountain/sky above the lake. But no lake! We went back to reception, saying that we paid extra for the "partial view", but there was nothing to see. We asked a refund, or a room with the view. He said at 5 PM he could do nothing. He had 2 rooms with a full view, but he could not give one of them to us. We asked for a manager. He called her (Concetta). She said the same - nothing they could do! My husband asked to talk to her, and she was mad that we bothered her after 5 PM. 1 hour later they said we could have the panoramic view room for 150 Euros more! It was on the 1st floor, view on half-naked people on the beach. We refused to pay extra for something we were supposed to already have with our booking. We kept the same room with a view on the roofs with no refund offered. In the morning, during breakfast, my daughter asked for orange juice. They said they did not have it, and my husband asked to show what juices thy had in the cabinet. While reaching there, one juice carton fell on the flour. 2 min later manager Concetta came to our breakfast table and told us loudly to leave the hotel in 1 hour (humiliation!), no second night stay. My husband explained what happened at breakfast but she said he was lying! Expedia, the receptionist said their PARTIAL VIEW rooms are like that -no view! Don't sell their rooms as with view

Area over looking the sea is great, until you try and get out, hidden steps help. Although no major issues, it did feel that you were over paying for the room quality and breakfast, however, from a location perspective it was a 20 minute walk from the centre of town which made things relatively accessible. Pool is very much a toddler pool.

Cozy hotel with the possibility of both swimming in Garda and in the pool. The neighboring hotel's pool is recommended (available to this hotel's guests). Parking options in the area. Very tight and the car got really dirty from birds. Cozy center within walking distance. Expensive restaurants so bring your own big wallet.

Habitación limpia muy buena vista al lago

Bra och rent rum. lite dåligt med glas för att räcka till 4 personer. Poolen på Smeraldo var en barn pool som gick till knäna men man fick anbänta pool och strand bekvämligheter på systwr hotellet på andra sidan gatan.