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Casa Kaoba Hotel & Suites

30 US$

/natt

Snitt för oktober

Casa Kaoba Hotel & Suites - Image 1

Casa Kaoba Hotel & Suites - Rum

Casa Kaoba Hotel & Suites - Rum

Casa Kaoba Hotel & Suites - Utsikt från rummet

Casa Kaoba Hotel & Suites - Pool

Priser för Casa Kaoba Hotel & Suites

Välj datum för att se priser och tillgänglighet.

30 US$

/natt

Snitt för oktober

Genomsnittliga priser per månad

På Casa Kaoba Hotel & Suites är priset per natt i genomsnitt 30 US$ under den billigaste månaden (oktober) och 50 US$ under den dyraste månaden (februari), baserat på de senaste 12 månaderna.

Genomsnittligt pris per natt på Casa Kaoba Hotel & Suites efter månad, senaste 12 månaderna (USD)
Månad	Genomsnittligt pris
januari	48 US$
februari	50 US$
mars	37 US$
april	32 US$
maj	32 US$
juni	31 US$
juli	36 US$
augusti	36 US$
september	41 US$
oktober	30 US$
november	34 US$
december	46 US$

Dyrast: februari (ca 50 US$)

Billigast: oktober (ca 30 US$)

Om detta boende

Skäm bort dig med ett besök på deras spa, som erbjuder bland annat massage. Boendet har även gratis wi-fi, hjälp med bokning av biljetter och guidade turer och bankettsal.

Parkering
Flygplatstransfer
Restaurang
Pool
Rumservice
Tur- och utflyktsdisk

Läge

Carretera Federal Playa Tulum Mza 329 Lote 9 Ejido, Playa del Carmen, Quintana Roo, Mexiko

Xplor-nöjesparken (1.4 miles)

Centro Maya köpcentrum (1.4 miles)

Playacar (1.8 miles)

Playacar golfklubb (1.9 miles)

Cykelbana på Paseo Xaman-Ha (1.9 miles)

Río Secreto (2.2 miles)

Mer platsinformation

Rumsalternativ

13

Svit - flera sängar

Information om rummet

2 Dubbelsängar

och

1 Bäddsoffa

Sovplats 5

Luftkonditionering

Wi-Fi (gratis)

Pentry

8

Standard dubbelrum - balkong

Information om rummet

2 Dubbelsängar

Sovplats 4

Balkong

Balkong eller terrass

Luftkonditionering

Wi-Fi (gratis)

Privat badrum

11

Svit

Information om rummet

1 Extra Stor Dubbelsäng

och

1 Bäddsoffa

Sovplats 3

Luftkonditionering

Wi-Fi (gratis)

Pentry

37

Svit Presidential

Information om rummet

1 Extra Stor Dubbelsäng

och

4× Stora Dubbelsängar

Luftkonditionering

Wi-Fi (gratis)

Pentry

10

Standardrum

Information om rummet

1 Extra Stor Dubbelsäng

Sovplats 2

Luftkonditionering

Wi-Fi (gratis)

Privat badrum

8

Juniorsvit

Information om rummet

1 Extra Stor Dubbelsäng

och

1 Bäddsoffa

Sovplats 3

Luftkonditionering

Wi-Fi (gratis)

Pentry

Dykpool

Gästrecensioner för Casa Kaoba Hotel & Suites

8

Bra

Baserat på 1 226 verifierade recensioner

Vad gäster tycker

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

På Casa Kaoba Hotel & Suites lyfter resenärer fram rymliga familjesviter, en stor pool och hjälpsam personal, med bra värde för pengarna särskilt om man planerar att besöka Xcaret-parkerna i närheten. Läget är lugnt men utanför centrala Playa del Carmen och enklast med bil.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

Var detta till hjälp?

Vad gäster tycker

På Casa Kaoba Hotel & Suites lyfter resenärer fram rymliga familjesviter, en stor pool och hjälpsam personal, med bra värde för pengarna särskilt om man planerar att besöka Xcaret-parkerna i närheten. Läget är lugnt men utanför centrala Playa del Carmen och enklast med bil.

Men många recensioner nämner frekvent ojämn städning och underhåll, inklusive unken lukt, skadedjur, slitna möbler och tillfälliga problem med vatten eller varmvatten. Frukosten och hotellets restaurang beskrivs ofta som begränsade eller smaklösa, med långsam eller ojämn service. Sammantaget kan du förvänta dig prisvärt boende med rymliga rum nära parkerna, men planera för enklare mat och varierande underhåll.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Faciliteter

Gästerna uppskattar den stora poolen och trädgårdsområdena, men underhållet är ojämnt; flera nämner grumligt vatten, löv eller jacuzzier som är ur funktion/kalla. Parkering finns och hotellet är husdjursvänligt.

Relaterade gästrecensioner

10

Erika

18 maj 2025

·

Stannade 3 nätter

Solo sugeriría limpiar mas seguido la alberca, todo lo demas estuvo super, muchas gracias

Solo sugeriría limpiar mas seguido la alberca, todo lo demas estuvo super, muchas gracias

10

Fabiola

24 juni 2023

·

Simple hotel close enough to Xcaret and Xenses. Kitchen and half bathroom down stairs and bedroom with full bathroom upstairs. Bed I stayed at was hard. Big swimming pool but dirty. You need to take u turns to get there, on busy highway.

Simple hotel close enough to Xcaret and Xenses. Kitchen and half bathroom down stairs and bedroom with full bathroom upstairs. Bed I stayed at was hard. Big swimming pool but dirty. You need to take u turns to get there, on busy highway.

10

agueda

12 apr. 2023

·

Stannade 3 nätter

A pie de carretera, y tranquilo el interior, servicio del establecimiento de calidad, amplia las habitaciones alberca grande estacionamiento, restaurante comida muy buena precio muy bien, tiendita con snacks a buen precio, personal atento en General excelente mi experiencia

A pie de carretera, y tranquilo el interior, servicio del establecimiento de calidad, amplia las habitaciones alberca grande estacionamiento, restaurante comida muy buena precio muy bien, tiendita con snacks a buen precio, personal atento en General excelente mi experiencia

8

Luis

18 mars 2025

·

Stannade 1 natt

I like that they are pet friendly, and have a quiet and lovely place.

I like that they are pet friendly, and have a quiet and lovely place.

6

VANIA

30 dec. 2025

·

Stannade 2 nätter

Estacionamento acessível , boa conectividade com as estradas , longe da cidade . O prédio precisa de cuidado, limpeza e manutenção. Nosso quarto não foi limpo, e no café faltaram duas opções que estavam previstas no menu . A piscina estava com muitas folhas , bem como toda a área comum. Os corredores dos quartos não eram varridos .

Estacionamento acessível , boa conectividade com as estradas , longe da cidade . O prédio precisa de cuidado, limpeza e manutenção. Nosso quarto não foi limpo, e no café faltaram duas opções que estavam previstas no menu . A piscina estava com muitas folhas , bem como toda a área comum. Os corredores dos quartos não eram varridos .

2

Silvia

3 maj 2023

·

Stannade 3 nätter

This hotel is not in the town of playa Del Carmen it’s a little ways out, you need a vehicle or a taxi to get to town. The girl at the front desk was not friendly at all, and seemed annoyed every time I asked her a question, the pool water seemed murky, and the hotel is also on a really busy main road so you can hear all the traffic while you’re at the pool. The restaurant staff were friendly however the food was not the greatest our hamburgers were under cooked, and since we were not close to any other restaurants we had no choice but to get food at the hotel. We were going to stay 3 days, but only lasted a few hours. I cannot rate the rooms as I did not see them, we were travelling with 3 kids who were tired, but the girl at the front desk said we couldn’t check in early so we had to wait around there for 4 hours, but that is completely my fault it’s standard that check in is at 3 pm for any hotel but also most hotels make an effort to do an early check in. I am a frequent traveller and had never experienced such horrible customer service.

This hotel is not in the town of playa Del Carmen it’s a little ways out, you need a vehicle or a taxi to get to town. The girl at the front desk was not friendly at all, and seemed annoyed every time I asked her a question, the pool water seemed murky, and the hotel is also on a really busy main road so you can hear all the traffic while you’re at the pool. The restaurant staff were friendly however the food was not the greatest our hamburgers were under cooked, and since we were not close to any other restaurants we had no choice but to get food at the hotel. We were going to stay 3 days, but only lasted a few hours. I cannot rate the rooms as I did not see them, we were travelling with 3 kids who were tired, but the girl at the front desk said we couldn’t check in early so we had to wait around there for 4 hours, but that is completely my fault it’s standard that check in is at 3 pm for any hotel but also most hotels make an effort to do an early check in. I am a frequent traveller and had never experienced such horrible customer service.

4

Irv

2 aug. 2025

·

Stannade 2 nätter

Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and vey few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.

Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and vey few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.

6

Buddy

15 jan. 2024

·

Stannade 2 nätter

Liked pet friendly. Didn’t like double beds when I booked queen beds. Very cramped. Hotel did not appear full but no room upgrade and room was directly across from the pool and restaurant making it rather noisy. Hot tub not working.

Liked pet friendly. Didn’t like double beds when I booked queen beds. Very cramped. Hotel did not appear full but no room upgrade and room was directly across from the pool and restaurant making it rather noisy. Hot tub not working.

10

Nely

25 jan. 2025

·

Stannade 2 nätter

Great for the value. If you’re looking for a budget friendly stay that’s still nice, this is your place. The staff was friendly, the property is visibly older, but well kept. My only complaint is that the beds are stiff and uncomfortable, but for the value, it’s expected. They had 2 small private jacuzzis in the pool area that you can reserve, so that was a nice Surprise. Also, a small breakfast is included! Again, really great for the value.

Great for the value. If you’re looking for a budget friendly stay that’s still nice, this is your place. The staff was friendly, the property is visibly older, but well kept. My only complaint is that the beds are stiff and uncomfortable, but for the value, it’s expected. They had 2 small private jacuzzis in the pool area that you can reserve, so that was a nice Surprise. Also, a small breakfast is included! Again, really great for the value.

8

Jonathan

28 juni 2025

·

Stannade 2 nätter

We really enjoyed the three bedrooms suite that accommodated our group well. The staff was friendly and very helpful arranging local affordable transportation for our group. We also enjoyed the large pool. Overall staying property was a great value for what we paid and we would definitely stay again. Suggested areas of improvement. A member of our group had an accident caused by the lack of maintenance of the irrigation covers that are in the middle of the walkways. It crumbled when stepped on causing multiple lacerations on their leg. Lack of internet bandwidth to support our group’s needs. Internet in room only usable in the middle of the night. The lack of a cable TV package or any broadcast or alternative TV signal made the televisions unusable. Insufficient water pressure in one of the three bathrooms.

We really enjoyed the three bedrooms suite that accommodated our group well. The staff was friendly and very helpful arranging local affordable transportation for our group. We also enjoyed the large pool. Overall staying property was a great value for what we paid and we would definitely stay again. Suggested areas of improvement. A member of our group had an accident caused by the lack of maintenance of the irrigation covers that are in the middle of the walkways. It crumbled when stepped on causing multiple lacerations on their leg. Lack of internet bandwidth to support our group’s needs. Internet in room only usable in the middle of the night. The lack of a cable TV package or any broadcast or alternative TV signal made the televisions unusable. Insufficient water pressure in one of the three bathrooms.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Renlighet

Städningen är ojämn: medan vissa rum är bra, rapporterar många om unken lukt, fläckiga sängkläder, skadedjur (skorpioner, kackerlackor, myror) och dåligt städade pooler eller korridorer. Städning sker varannan till var tredje dag och kan kännas otillräcklig.

Relaterade gästrecensioner

4

Milady

24 juli 2025

·

Stannade 4 nätter

They don’t change towels and clean every 3 day our bed sheets were dirty and towels they offer breakfast free but you only choose one entry and the rest you pay

They don’t change towels and clean every 3 day our bed sheets were dirty and towels they offer breakfast free but you only choose one entry and the rest you pay

2

Maria

6 nov. 2025

·

Stannade 2 nätter

This hotel has false advertising, rooms are very dirty, sheets were smelly and people's hair were all over the bed, I asked for clean ones and they didn't had none... Bathroom was nasty, dirty and smelly. If you are looking for a decent clean place this is not it please trust me on this one.

This hotel has false advertising, rooms are very dirty, sheets were smelly and people's hair were all over the bed, I asked for clean ones and they didn't had none... Bathroom was nasty, dirty and smelly. If you are looking for a decent clean place this is not it please trust me on this one.

2

Pedro

30 sep. 2025

·

Stannade 4 nätter

Quarto com cheiro de mofo, aranha gigante logo na porta de entrada, sujeira generalizada

Quarto com cheiro de mofo, aranha gigante logo na porta de entrada, sujeira generalizada

2

Damaris florencia Velasco

17 nov. 2025

·

Stannade 6 nätter

Sucio, olor a humedad, la chapa de la puerta no servía, camas duras Nada que ver con las imágenes Pagué recervacion una semana al llegar al hotel me salí y perdí ese dinero el olor a humedad era terrible

Sucio, olor a humedad, la chapa de la puerta no servía, camas duras Nada que ver con las imágenes Pagué recervacion una semana al llegar al hotel me salí y perdí ese dinero el olor a humedad era terrible

4

Irv

2 aug. 2025

·

Stannade 2 nätter

Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and vey few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.

Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and vey few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.

2

Vanessa

7 juli 2025

·

Stannade 2 nätter

Based on previous reviews and photos, we were excited for our stay while we visited Xcaret park. However, upon arrival to our room, I noticed dirty walls in the hallway with bug residue. I was also disappointed that they assigned us a room on the 1st floor with little privacy. The walls inside our room were also visibly dirty. There was a foul smell coming from our bathroom sink along with small bugs all over the bathroom. There was no hand soap provided and when I asked the staff, they advised using the body soap found in the shower. It was the first time a hotel has not provided hand soap. The floors were dirty and the property has not been maintained. The only pros were that the staff were friendly, the pool was lovely & our booking included a free breakfast. My daughter comments that she is hopeful that this hotel will improve with proper attention.

Based on previous reviews and photos, we were excited for our stay while we visited Xcaret park. However, upon arrival to our room, I noticed dirty walls in the hallway with bug residue. I was also disappointed that they assigned us a room on the 1st floor with little privacy. The walls inside our room were also visibly dirty. There was a foul smell coming from our bathroom sink along with small bugs all over the bathroom. There was no hand soap provided and when I asked the staff, they advised using the body soap found in the shower. It was the first time a hotel has not provided hand soap. The floors were dirty and the property has not been maintained. The only pros were that the staff were friendly, the pool was lovely & our booking included a free breakfast. My daughter comments that she is hopeful that this hotel will improve with proper attention.

6

Jacqueline A

20 nov. 2025

·

Stannade 1 natt

The front desk crew was very kind but the room upon entering we found a GIANT live scorpion and a few large cockroaches, the kids weren’t able to get comfortable after that so we left shortly thereafter. The hotel has so much potential just needs a little TLC in cleaning and upkeep (pest control) the rooms were huge and lots of space, but overall upkeep was iffy and lacking. We would have stayed if the scorpion situation hadn’t happened. The staff was great, and I know we’re in a jungle but try convincing a 3 year old who’s overtired that there’s only those 3 giant bugs in her room and it’s fine to go to sleep.

The front desk crew was very kind but the room upon entering we found a GIANT live scorpion and a few large cockroaches, the kids weren’t able to get comfortable after that so we left shortly thereafter. The hotel has so much potential just needs a little TLC in cleaning and upkeep (pest control) the rooms were huge and lots of space, but overall upkeep was iffy and lacking. We would have stayed if the scorpion situation hadn’t happened. The staff was great, and I know we’re in a jungle but try convincing a 3 year old who’s overtired that there’s only those 3 giant bugs in her room and it’s fine to go to sleep.

2

VIVIANA JARQUIN

31 mars 2024

·

Stannade 5 nätter

Decidí calificar para que otras personas conozcan mi mala experiencia. Durante la estancia encontramos alacranes grandes, cucarachas y chinches. Íbamos con niños, lo cual nos dio temor estar así. El primer día dijeron que fumigarían y limpiarían a detalle la habitación, cuando llegamos en la noche encontramos las camas sin tender y las cucarachas en el mismo lugar. Siguieron apareciendo alacranes. Se disculparon y ofrecieron enmendar la situación pero la situación no mejoró. Es una lástima porque el hotel en si es bonito y la habitación amplia. Ojalá que gerencia sea más consciente y tome con responsabilidad el mantener mayor seguridad y limpieza en las habitaciones. Por mi mala experiencia no volvería a reservar en este lugar.

Decidí calificar para que otras personas conozcan mi mala experiencia. Durante la estancia encontramos alacranes grandes, cucarachas y chinches. Íbamos con niños, lo cual nos dio temor estar así. El primer día dijeron que fumigarían y limpiarían a detalle la habitación, cuando llegamos en la noche encontramos las camas sin tender y las cucarachas en el mismo lugar. Siguieron apareciendo alacranes. Se disculparon y ofrecieron enmendar la situación pero la situación no mejoró. Es una lástima porque el hotel en si es bonito y la habitación amplia. Ojalá que gerencia sea más consciente y tome con responsabilidad el mantener mayor seguridad y limpieza en las habitaciones. Por mi mala experiencia no volvería a reservar en este lugar.

4

Claudia

30 apr. 2025

·

Stannade 2 nätter

Hotel muy deteriorado, baño con regadera oxidada, camas no cómodas, no hay servicio de limpieza (o por lo menos en mi habitación no la hubo) y lo peor, el desayuno incluído, de muy mal aspecto y sabor de regular para abajo... Definitivamente no vuelvo a quedarme en el lugar.... 😔 Único rescatable la chica de recepción, una super jovencita q nos recibió a la llegada

Hotel muy deteriorado, baño con regadera oxidada, camas no cómodas, no hay servicio de limpieza (o por lo menos en mi habitación no la hubo) y lo peor, el desayuno incluído, de muy mal aspecto y sabor de regular para abajo... Definitivamente no vuelvo a quedarme en el lugar.... 😔 Único rescatable la chica de recepción, una super jovencita q nos recibió a la llegada

4

Victor

27 jan. 2026

·

Stannade 1 natt

LA HABITACION MUY DESCUIDADA Y SUCIA, HABIA ALACRANES SALIENDO DE LA HABITACION

LA HABITACION MUY DESCUIDADA Y SUCIA, HABIA ALACRANES SALIENDO DE LA HABITACION

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Rum

Sviterna är rymliga och familjevänliga, ofta med kök eller duplex-layout; vissa tycker att sängarna är hårda. Återkommande problem inkluderar svag eller bullrande luftkonditionering, opålitligt Wi-Fi/TV, VVS-problem och att vissa jacuzzier på rummen inte fungerar.

Relaterade gästrecensioner

6

Janet

27 apr. 2025

·

Stannade 7 nätter

Likes: Spacious w/ 3 bdrms and 3 bathrooms so a family of 4 could have some time to ourselves, great full kitchen, comfy beds, quiet, easy access to drive, wonderful staff, amazing pool and TV's in every room. Dislikes: Water pressure in one of the bathrooms was poor so it was not usable even after we fixed it a few times. Internet connection was off and on and better in some rooms than others, we weren't able to watch TV in the main bedroom, and a few of the remote controls did not have a volume button; there was a few insects we had to kill, ants galore in the kitchen. Lastly, we could not use the pool in the room since it was rusting, old bandaid found in it and we could see film build-up on the top of the pool. Thank you Casa Kaoba for having us.

Likes: Spacious w/ 3 bdrms and 3 bathrooms so a family of 4 could have some time to ourselves, great full kitchen, comfy beds, quiet, easy access to drive, wonderful staff, amazing pool and TV's in every room. Dislikes: Water pressure in one of the bathrooms was poor so it was not usable even after we fixed it a few times. Internet connection was off and on and better in some rooms than others, we weren't able to watch TV in the main bedroom, and a few of the remote controls did not have a volume button; there was a few insects we had to kill, ants galore in the kitchen. Lastly, we could not use the pool in the room since it was rusting, old bandaid found in it and we could see film build-up on the top of the pool. Thank you Casa Kaoba for having us.

8

Dora

16 maj 2023

·

Stannade 5 nätter

Staff was very helpful. Rooms are spacious, air conditioned. The interior could use some touch ups. The hotel is located on a busy road, not walking distance to any attractions, so need to take taxi everywhere.

Staff was very helpful. Rooms are spacious, air conditioned. The interior could use some touch ups. The hotel is located on a busy road, not walking distance to any attractions, so need to take taxi everywhere.

8

Rosario

30 juli 2023

·

Stannade 3 nätter

It’s a nice hotel but the beds are small for a suite

It’s a nice hotel but the beds are small for a suite

4

TIAN

11 apr. 2024

·

Stannade 2 nätter

Sometimes you may see angry customer rate a hotel because they are angry. I must say, this hotel has a good value and good potential, but I get a room with a bad lock which makes my stay not pleasant. I\'m not angry about my stay, but I do hope they can fix the room so they will get a better rating from future customer. I\'m really satisfied with: 1. The property looks beautiful, great landscape. 2. The staff is friendly and really trying to help. 3. Great value. 4. Strong AC. 5. Free buffet breakfast. Unpleasant things: 1. The key in room 205 won\'t open until you tried really hard. It\'s a lottery, I will say if you try to unlock it 20 times you may get a lucky chance to open the door. The more urgent you want to open the door it will not open, it\'s a psychology thing, it\'s frustrated. We can\'t change room because full occupancy. It\'s horrible since the door auto-lock, you really don\'t have a peace of mind. Super in convenient and I never see this before. This feels sad especially you travel aboard (in which you worry about safety). 2. This hotel is by hwy 307, no other restaurant near by. Hotel restaurant has bland "Italian" food (over priced). 3. No uber. Call taxi cost MX350 to downtown. 4. Blanket and sheet really worn out. The steps in room is potential safety hazard. 5. No wine promised by Expedia member. The staff first say they don\'t have wine but can give us other drink. But then they never offer the drink to us. (less a problem, but sketchy) 6. No towel hanger.

Sometimes you may see angry customer rate a hotel because they are angry. I must say, this hotel has a good value and good potential, but I get a room with a bad lock which makes my stay not pleasant. I\'m not angry about my stay, but I do hope they can fix the room so they will get a better rating from future customer. I\'m really satisfied with: 1. The property looks beautiful, great landscape. 2. The staff is friendly and really trying to help. 3. Great value. 4. Strong AC. 5. Free buffet breakfast. Unpleasant things: 1. The key in room 205 won\'t open until you tried really hard. It\'s a lottery, I will say if you try to unlock it 20 times you may get a lucky chance to open the door. The more urgent you want to open the door it will not open, it\'s a psychology thing, it\'s frustrated. We can\'t change room because full occupancy. It\'s horrible since the door auto-lock, you really don\'t have a peace of mind. Super in convenient and I never see this before. This feels sad especially you travel aboard (in which you worry about safety). 2. This hotel is by hwy 307, no other restaurant near by. Hotel restaurant has bland "Italian" food (over priced). 3. No uber. Call taxi cost MX350 to downtown. 4. Blanket and sheet really worn out. The steps in room is potential safety hazard. 5. No wine promised by Expedia member. The staff first say they don\'t have wine but can give us other drink. But then they never offer the drink to us. (less a problem, but sketchy) 6. No towel hanger.

6

Krista

2 feb. 2025

·

Stannade 1 natt

The room had a bad odor and is outdated. Does not match the photos! The a/c in the room was broken, it wouldnt allow the temp to be adjusted and made a loud noise.The location is not nearly as close to the beach or 5th ave. as it says. Disappointing

The room had a bad odor and is outdated. Does not match the photos! The a/c in the room was broken, it wouldnt allow the temp to be adjusted and made a loud noise.The location is not nearly as close to the beach or 5th ave. as it says. Disappointing

10

Claudia

19 apr. 2025

·

Stannade 1 natt

Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.

Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.

8

Bharat

11 apr. 2024

·

Stannade 1 natt

Air condition was very slow and noisy. Bathroom did not have light. Drain was backing up and smelly in upper room master bathroom.

Air condition was very slow and noisy. Bathroom did not have light. Drain was backing up and smelly in upper room master bathroom.

10

Mayra

19 feb. 2025

·

Stannade 4 nätter

The room was more than i expected very large and comfortable. There was no access to the rooms from anywhere but the lobby and parking was far so if I needed something from my vehicle I had to walk a fair quarter mile.

The room was more than i expected very large and comfortable. There was no access to the rooms from anywhere but the lobby and parking was far so if I needed something from my vehicle I had to walk a fair quarter mile.

10

Aminta E

21 dec. 2023

·

Stannade 1 natt

It was better than expected, it has everything you can possibly need, rooms are super specious, 2 bathrooms, a mini kitchen and a specious living room with a couch, front desk service was outstanding, they explained every single detail, someone will help you with your bags, pool was very nice and comes with free breakfast (super good buffet type and friendly staff).

It was better than expected, it has everything you can possibly need, rooms are super specious, 2 bathrooms, a mini kitchen and a specious living room with a couch, front desk service was outstanding, they explained every single detail, someone will help you with your bags, pool was very nice and comes with free breakfast (super good buffet type and friendly staff).

8

Jonathan

28 juni 2025

·

Stannade 2 nätter

We really enjoyed the three bedrooms suite that accommodated our group well. The staff was friendly and very helpful arranging local affordable transportation for our group. We also enjoyed the large pool. Overall staying property was a great value for what we paid and we would definitely stay again. Suggested areas of improvement. A member of our group had an accident caused by the lack of maintenance of the irrigation covers that are in the middle of the walkways. It crumbled when stepped on causing multiple lacerations on their leg. Lack of internet bandwidth to support our group’s needs. Internet in room only usable in the middle of the night. The lack of a cable TV package or any broadcast or alternative TV signal made the televisions unusable. Insufficient water pressure in one of the three bathrooms.

We really enjoyed the three bedrooms suite that accommodated our group well. The staff was friendly and very helpful arranging local affordable transportation for our group. We also enjoyed the large pool. Overall staying property was a great value for what we paid and we would definitely stay again. Suggested areas of improvement. A member of our group had an accident caused by the lack of maintenance of the irrigation covers that are in the middle of the walkways. It crumbled when stepped on causing multiple lacerations on their leg. Lack of internet bandwidth to support our group’s needs. Internet in room only usable in the middle of the night. The lack of a cable TV package or any broadcast or alternative TV signal made the televisions unusable. Insufficient water pressure in one of the three bathrooms.

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Service

Många berömmer den vänliga och hjälpsamma personalen, men servicen kan vara ojämn med långsam eller oserviceinriktad reception, förseningar vid incheckningen och dålig uppföljning av förfrågningar eller återbetalningar.

Relaterade gästrecensioner

2

José Luis

20 sep. 2025

·

Stannade 3 nätter

Las habitaciones huelen muy mal, al aire acondicionado le falta servicio de limpieza, la verdad no es nada recomendable, un familiar le afecto el ambiente y solicite el reembolso para irme a otro Hotel y el gerente extranjero grotescamente comentó que no hacía reembolsos porque las políticas del hotel las ponía el NADA RECOMENDABLE ESE HOTEL

Las habitaciones huelen muy mal, al aire acondicionado le falta servicio de limpieza, la verdad no es nada recomendable, un familiar le afecto el ambiente y solicite el reembolso para irme a otro Hotel y el gerente extranjero grotescamente comentó que no hacía reembolsos porque las políticas del hotel las ponía el NADA RECOMENDABLE ESE HOTEL

2

Jorge

21 juli 2025

·

Stannade 2 nätter

The property did not have water my whole stay and even they knew about it when I did the check in, I wasn't informed. I contacted Hotels.com during my stay and told them about the situation and they said they will reach out to the property in order to have a refund. Until this day the hotel didn't answer the calls or reply to any email. I asked Hotels.com about the refund and they didn't want to help because "the property didn't answer the calls or emails". I needed to escalate the situation to upper management to get inly a partial refund. Terrible experience from both sides.

The property did not have water my whole stay and even they knew about it when I did the check in, I wasn't informed. I contacted Hotels.com during my stay and told them about the situation and they said they will reach out to the property in order to have a refund. Until this day the hotel didn't answer the calls or reply to any email. I asked Hotels.com about the refund and they didn't want to help because "the property didn't answer the calls or emails". I needed to escalate the situation to upper management to get inly a partial refund. Terrible experience from both sides.

4

Maribel

21 juni 2024

·

Stannade 2 nätter

We checked in right on time but we waited for 2 hour to get in the rooms wasn't ready no very convenient and in our room it was a leak in one of the rooms they make us to moved to an other area not good

We checked in right on time but we waited for 2 hour to get in the rooms wasn't ready no very convenient and in our room it was a leak in one of the rooms they make us to moved to an other area not good

8

daniel

30 apr. 2024

·

Stannade 1 natt

The manager was excellent. He had great attitude and was service orientated. The rest of the staff was very accommodating as well!!!

The manager was excellent. He had great attitude and was service orientated. The rest of the staff was very accommodating as well!!!

10

Bob

14 nov. 2025

·

Stannade 1 natt

Courteous staff. Helpful for English speakers. And breakfast, too!

Courteous staff. Helpful for English speakers. And breakfast, too!

4

arturo iram

29 jan. 2023

·

Stannade 1 natt

El servio de check in fue pésimo , tenia dos reservas 2 suites presidenciales y llegamos antes de las 2 esperamos a las 3 que es la hora indicada para el check in y el servicio de check in me dieron una habitación hasta las 4 pm y las camas sin vestir a mdio limpiar y la segunda habitación me la dieron hasta las 6 pm increoble y aparte me están cobrando lo de un check out que yo requerí pero por su mala atención deberían de justificarla pero bueno lo pagaré como cliente cumplire y ademas el ínternet no funciona esta pésima la señal el jacuzzi de las habitaciones no funciona los yets

El servio de check in fue pésimo , tenia dos reservas 2 suites presidenciales y llegamos antes de las 2 esperamos a las 3 que es la hora indicada para el check in y el servicio de check in me dieron una habitación hasta las 4 pm y las camas sin vestir a mdio limpiar y la segunda habitación me la dieron hasta las 6 pm increoble y aparte me están cobrando lo de un check out que yo requerí pero por su mala atención deberían de justificarla pero bueno lo pagaré como cliente cumplire y ademas el ínternet no funciona esta pésima la señal el jacuzzi de las habitaciones no funciona los yets

10

Jose

28 maj 2025

·

Stannade 1 natt

Friendly staff. Love the property decorations and garden and the best for us is that if are 5 in your family they can stay all together in the same room (they're big!!) Breakfast is good. Easy Check in and check out. If you need to message the hotel they will answer and help you. We'll be back and of course we recommend.

Friendly staff. Love the property decorations and garden and the best for us is that if are 5 in your family they can stay all together in the same room (they're big!!) Breakfast is good. Easy Check in and check out. If you need to message the hotel they will answer and help you. We'll be back and of course we recommend.

10

Manuel

2 dec. 2024

·

Stannade 3 nätter

Great check in staff very knowledgeable and friendly very professional.

Great check in staff very knowledgeable and friendly very professional.

4

Javier

11 nov. 2025

·

Stannade 3 nätter

Bad service, poor amenities and the breakfast was awful.

Bad service, poor amenities and the breakfast was awful.

2

Quentin

13 jan. 2025

·

Stannade 1 natt

No communication from front desk.

No communication from front desk.

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Läge

Bäst för att besöka Xcaret-parkerna; hotellet ligger längs Highway 307 utanför centrala Playa del Carmen, så bil eller taxi är oftast nödvändigt. Det känns lugnt innanför, även om en del noterar trafikljud runt poolen.

Relaterade gästrecensioner

8

Dora

16 maj 2023

·

Stannade 5 nätter

Staff was very helpful. Rooms are spacious, air conditioned. The interior could use some touch ups. The hotel is located on a busy road, not walking distance to any attractions, so need to take taxi everywhere.

Staff was very helpful. Rooms are spacious, air conditioned. The interior could use some touch ups. The hotel is located on a busy road, not walking distance to any attractions, so need to take taxi everywhere.

10

Alan Mercado

30 juli 2025

·

Stannade 2 nätter

Antes era un motel "Chocolate", está afuera de la ciudad y no pasa el colectivo, hay que caminar bastante para llegar a la parada del camión. La propiedad está muy bien distribuida, tiene una alberca bastante grande, todo es muy limpio y bonito, solo la ubicación es la que no es agradable

Antes era un motel "Chocolate", está afuera de la ciudad y no pasa el colectivo, hay que caminar bastante para llegar a la parada del camión. La propiedad está muy bien distribuida, tiene una alberca bastante grande, todo es muy limpio y bonito, solo la ubicación es la que no es agradable

10

Rocio

21 juli 2025

·

Stannade 3 nätter

Excelente ubicación para todos los parques

Excelente ubicación para todos los parques

10

Denise

5 jan. 2025

·

Stannade 10 nätter

Wonderful boutique hotel with attentive staff, close to theme parks and easily accessed via the main highway.

Wonderful boutique hotel with attentive staff, close to theme parks and easily accessed via the main highway.

6

Krista

2 feb. 2025

·

Stannade 1 natt

The room had a bad odor and is outdated. Does not match the photos! The a/c in the room was broken, it wouldnt allow the temp to be adjusted and made a loud noise.The location is not nearly as close to the beach or 5th ave. as it says. Disappointing

The room had a bad odor and is outdated. Does not match the photos! The a/c in the room was broken, it wouldnt allow the temp to be adjusted and made a loud noise.The location is not nearly as close to the beach or 5th ave. as it says. Disappointing

8

Viridiana Rodriguez

5 mars 2025

·

Stannade 7 nätter

Close to parks. Safe location.

Close to parks. Safe location.

10

Claudia

19 apr. 2025

·

Stannade 1 natt

Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.

Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.

8

Luisa

28 nov. 2024

·

Stannade 5 nätter

If your going to visit xcaret parks location is perfect!! main plaza for shopping 15 min in a vehicle !! …. Breakfast starts at 8 am . Pet friendly !

If your going to visit xcaret parks location is perfect!! main plaza for shopping 15 min in a vehicle !! …. Breakfast starts at 8 am . Pet friendly !

8

MARIA A

12 juni 2023

·

Stannade 3 nätter

It's a nice quiet area. Very close to Xcaret and Xplor. Pool is very nice and opened until 12 staff was nice too!

It's a nice quiet area. Very close to Xcaret and Xplor. Pool is very nice and opened until 12 staff was nice too!

8

Thomas

27 apr. 2025

·

Stannade 3 nätter

Nice rooms/suite. Always Need a car o get anywhere. Beach Not reachable by foot or bicycle.

Nice rooms/suite. Always Need a car o get anywhere. Beach Not reachable by foot or bicycle.

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Måltider

Frukostens och restaurangens kvalitet varierar: många tycker att den är enkel, repetitiv eller smaklös med långsam service, även om vissa anser att den är bra. Servicen börjar kl. 8:00, och menyrätter är ibland slut.

Relaterade gästrecensioner

6

DALILA

18 aug. 2025

·

Stannade 2 nätter

Muy decepcionante esta visita, el desayuno de nuestra visita 2024, el cual consistió en desayuno bufete, variado y sustancioso el cual , dejó unas expectativas altas. Por este motivo reservamos nuevamente. Tristemente la atención, alimento muy feos sin sabor, además de mínimo. Es decir ni mis hijas menores, quedaron satisfechas con la porción raquítica e insípida que les dieron (no hubo fotos por lo triste, que había para mostrar)

Muy decepcionante esta visita, el desayuno de nuestra visita 2024, el cual consistió en desayuno bufete, variado y sustancioso el cual , dejó unas expectativas altas. Por este motivo reservamos nuevamente. Tristemente la atención, alimento muy feos sin sabor, además de mínimo. Es decir ni mis hijas menores, quedaron satisfechas con la porción raquítica e insípida que les dieron (no hubo fotos por lo triste, que había para mostrar)

8

José Alberto

22 sep. 2025

·

Stannade 2 nätter

Habitacion amplia, limpia, excelente. Personal muy amable y atentos. Cuenta con estacionamiento y su alberca esta muy bonita. Lo unico que falta plr mejorar es el servicio de restaurante, comida c poco sabor y falta de complementos, salsas, etc.

Habitacion amplia, limpia, excelente. Personal muy amable y atentos. Cuenta con estacionamiento y su alberca esta muy bonita. Lo unico que falta plr mejorar es el servicio de restaurante, comida c poco sabor y falta de complementos, salsas, etc.

8

jacques

21 maj 2025

·

Stannade 2 nätter

Deberían de mejorar las opciones del desayuno

Deberían de mejorar las opciones del desayuno

8

Veronica

15 feb. 2023

·

Stannade 4 nätter

It felt like we were in a resort. The two floor suite was comfortable. Didn’t like not having internet or English caption. The pool was big but the tree over it should be cut so it doesn’t dirty the pool as much. The breakfast option should have more variety.

It felt like we were in a resort. The two floor suite was comfortable. Didn’t like not having internet or English caption. The pool was big but the tree over it should be cut so it doesn’t dirty the pool as much. The breakfast option should have more variety.

8

Susan D

21 apr. 2023

·

Stannade 4 nätter

People were great! Breakfast was not great. Room was good.

People were great! Breakfast was not great. Room was good.

6

Blanca A

13 aug. 2025

·

Stannade 6 nätter

Food service is not good and

Food service is not good and

6

Zuleyhm

30 dec. 2025

·

Stannade 1 natt

Amenities were scarce and the breakfast was too.

Amenities were scarce and the breakfast was too.

8

Daphne

27 aug. 2024

·

Stannade 4 nätter

Property is nice. Staff is friendly. The food was ok, nothing special. In fact, the restaurant could be better and the service at restaurant was super slow and unorganized.

Property is nice. Staff is friendly. The food was ok, nothing special. In fact, the restaurant could be better and the service at restaurant was super slow and unorganized.

4

Javier

11 nov. 2025

·

Stannade 3 nätter

Bad service, poor amenities and the breakfast was awful.

Bad service, poor amenities and the breakfast was awful.

8

Debra

29 nov. 2025

·

Stannade 1 natt

I have stayed here several times the last few years. because it is very convenient. Clean, modern, great pool, staff are very plesant. I will stay here again when in need to. My only constant disappointment is the food. It won't make you sick but nothing is tasty or thoughtful. Honestly, the kitchen has no training or interest in food preperation.

I have stayed here several times the last few years. because it is very convenient. Clean, modern, great pool, staff are very plesant. I will stay here again when in need to. My only constant disappointment is the food. It won't make you sick but nothing is tasty or thoughtful. Honestly, the kitchen has no training or interest in food preperation.

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6

Pia

13 feb. 2024

·

Stannade 14 nätter

Restaurangen var inte öppen.

Restaurangen var inte öppen.

10

Daniel Moisés

15 sep. 2026

·

Stannade 1 natt

Es cierto que el Hotel está algo descuidado, en 2022 fue la última vez que vine y ya no se ve como antes, esperemos que se pueda recuperar, pero el servicio y todo lo que nos ofreció fue muy bueno y el trato del personal igual muy bueno.

Es cierto que el Hotel está algo descuidado, en 2022 fue la última vez que vine y ya no se ve como antes, esperemos que se pueda recuperar, pero el servicio y todo lo que nos ofreció fue muy bueno y el trato del personal igual muy bueno.

10

Erika Citlally

14 sep. 2026

·

Stannade 1 natt

Muy bien, excelente yo volvería nuevamente

Muy bien, excelente yo volvería nuevamente

6

Martha

23 aug. 2026

·

Stannade 2 nätter

No habia agua caliente , jabón en lavabos ni toallas dw manos cuando llegamos

No habia agua caliente , jabón en lavabos ni toallas dw manos cuando llegamos

10

Carlos

11 aug. 2026

·

Stannade 1 natt

Habitaciones amplias y excelente ubicacion

Habitaciones amplias y excelente ubicacion

Boendets policy

Instruktioner för incheckning

Allt du behöver veta för en smidig incheckning.

Incheckning

Checka ut

Från 15:00 till 00:00

Innan 12:00

Bra att veta

Ytterligare regler och information om denna fastighet.

Tillval

Ytterligare betalda tjänster du kan efterfråga.

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Priser för kommande datum

oktober 2026

sö	må	ti	on	to	fr	lö
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $32	23 $32	24 $32
25 $32	26 $32	27 $32	28 $32	29 $32	30 $32	31 $43

november 2026

Billigare

Dyrare

Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.

Priser i USD för 2 gäster uppdateras dagligen.

Kontakta boendet minst 24 timmar i förväg med kontaktinformationen i bokningsbekräftelsen för att arrangera incheckning. Om du planerar att ankomma efter 23.00 ska du kontakta boendet i förväg med kontaktinformationen i bokningsbekräftelsen. Gäster måste kontakta boendet i förväg för incheckningsinstruktioner. Personalen i receptionen välkomnar gästerna vid ankomst. Informationen från boendet kan ha översatts med automatiska översättningsverktyg.

Incheckning måste göras av någon som är minst 18 år.

Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
Boendet accepterar kreditkort och kontanter.
På detta boende finns bland annat följande säkerhetsdetaljer: kolmonoxiddetektor, brandsläckare, rökdetektor, säkerhetssystem, förbandslåda och fönstergaller.
Det här boendet har utomhusområden såsom balkonger, uteplatser och terrasser som kanske inte är lämpliga för barn. Om du har frågor rekommenderar vi att du kontaktar boendet före ankomst för att bekräfta att de kan ta emot dig i ett lämpligt rum.

Förhandsbokningar krävs för spabehandlingar. Bokningar kan göras genom att kontakta detta hotell innan ankomsten med kontaktuppgifterna i bokningsbekräftelsen.
Barn upp till 10 år bor gratis i förälders eller vårdnadshavares rum om inga extrasängar används. Det är möjligt att barn inte är berättigade till gratis frukost.
Endast registrerade gäster är tillåtna på boendets rum.
Husdjur tillåts endast i vissa rum och det tillämpas även andra begränsningar vad gäller husdjur. Gäster kan få tillåtelse att ta med sig husdjur genom att föranmäla detta. Kontaktuppgifter finns i bokningsbekräftelsen.
Kontaktfri incheckning och kontaktfri utcheckning är tillgängliga.

Deposition för husdjur: MXN 1000 per vistelse
Inga avgifter tas ut för assistanshundar

Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.