The Heights Hotel

I recently stayed at the Heights Hotel in Falmouth. It was a less than stellar experience. To preface, no one was on the property that worked for the property. The restaurant staff next door gave us more information than actual hotel staff. The restaurant next door had construction on their exterior, so there were workers frequently blocking the entrance to the parking lot. We couldn’t find our spot for our unit (they are numbered by your unit number). After some investigation, we found our spot but the restaurant next door had placed a bag over our spot, marking it as theirs. We parked there anyway. The code for our unit was incorrect. Luckily it was one of two codes that they sent but that doesn’t seem very secure as I stayed on a Wednesday but received them on Monday. If I came back tomorrow, I’d know how to get in to someone’s room because they use two codes. To add to the insecurity of the unit, the door isn’t squared properly in the frame so the deadbolt doesn’t line up with the receiver. There’s no actual way to secure the door which is an exterior door. We placed our suitcases in front of the door in case (there is also no chairs or any other furniture other than the bed). The bathroom was… well. It was. The shower was extremely narrow and dark with no light. I had to shower with the curtain half open to be able to see. Additionally, it is so small there is no where to get out of the spray to be able to wash your hair, your face, anything. You’re just getting spra

Parking spot was not available when we arrived an hour after checkin. Dirty tissue on the floor next to the bed. You have to walk through a crowd of people at the bar/restaurant to go up the stairs to you room. No one helps you - you just have to ask the customers to let you through. There is live music at the bar/restaurant and not just at night. No outdoor faucet or way to rinse off your feet when coming back from beach.

Room was okay. Vicinity to the beach was great. Parking was too tight.

There was construction starting very early and lasting all day in the parking lot

Great location! Great restaurant next door!

So close to the beach!!

I was there for a marathon with my family. The staff was friendly the hotel offered a restaurant, beach across the street and a nice roomie suite. Only downfall was to get up to the second floor, you had to use the stairs that were through the restaurant which made it difficult when unloading the vehicle, as you had to squeeze through a crowd of people.

Its a great spot- right across the street from the ocean. Rooms are comfortable. Staff is wonderful! Adjacent restaurant is also good. Easy, pleasant place! Thank you!

It was difficult for seniors to get around.

The area it was located in was very nice. It was great that there was a restaurant right in front of the hotel but it did make it a little loud at night considering the room was bottom floor right in the back of the restaurant. Parking was a little confusing also because you received a pass with you room number corresponding to a parking spot but it didn't seem to matter. All in all it was an enjoyable stay.

I recently stayed at the Heights Hotel in Falmouth. It was a less than stellar experience. To preface, no one was on the property that worked for the property. The restaurant staff next door gave us more information than actual hotel staff. The restaurant next door had construction on their exterior, so there were workers frequently blocking the entrance to the parking lot. We couldn’t find our spot for our unit (they are numbered by your unit number). After some investigation, we found our spot but the restaurant next door had placed a bag over our spot, marking it as theirs. We parked there anyway. The code for our unit was incorrect. Luckily it was one of two codes that they sent but that doesn’t seem very secure as I stayed on a Wednesday but received them on Monday. If I came back tomorrow, I’d know how to get in to someone’s room because they use two codes. To add to the insecurity of the unit, the door isn’t squared properly in the frame so the deadbolt doesn’t line up with the receiver. There’s no actual way to secure the door which is an exterior door. We placed our suitcases in front of the door in case (there is also no chairs or any other furniture other than the bed). The bathroom was… well. It was. The shower was extremely narrow and dark with no light. I had to shower with the curtain half open to be able to see. Additionally, it is so small there is no where to get out of the spray to be able to wash your hair, your face, anything. You’re just getting spra

Parking spot was not available when we arrived an hour after checkin. Dirty tissue on the floor next to the bed. You have to walk through a crowd of people at the bar/restaurant to go up the stairs to you room. No one helps you - you just have to ask the customers to let you through. There is live music at the bar/restaurant and not just at night. No outdoor faucet or way to rinse off your feet when coming back from beach.

The hotel reached out the day of saying there are hot water issues with the uni and they might need to rearrange our room. There ended up being with no follow up and we showered with ice cold water. They also did not respond when I reached out the next day notifying them that the hot water was still broken.

The room was not as described on Expedia. Very small room, TV didn’t work, shower had no light and barely big enough to shower. Room face a bar, no staff at check in or check out.

Clean and comfy in a good location but no hot water so no showers, not even a little warm.

Very clean and the host was attentive.

Room they gave us was in middle of the restaurant and bar we couldn’t go to sleep until 1045 pm there was people sitting and talking loud plus toilet is extremely small sink in side bathroom fills up with water wow what a bad experience for almost 450 dollars I paid lights was up all night

Room was very small. Not even a chair to sit in . It was dank and musty. Windows could not be opened. And air conditioner was noisy.

Great location. Needs a renovation.

We had a brief stay but enjoyed it. Very helpful, friendly staff. Nice view of the water. We would be glad to stay there again.

Girls weekend on the Cape. We stayed on second floor in building 1. Spacious room, 2 queen beds, directly across from Falmouth Town Beach. Lively restaurant on site, it was always hopping and we never heard a sound from our room. Staff was very friendly and accommodating. We will certainly stay here again!

The room was not as described on Expedia. Very small room, TV didn’t work, shower had no light and barely big enough to shower. Room face a bar, no staff at check in or check out.

Tooooo much notice from bar. Way tooo uncomfortable due to extreme notice from bar. Would not recommend.

Nicely situated across from the beach. We appreciated the use of the beach chairs. Unfortunately we were in a ground floor room which we did not enjoy at all. There were crowds of people outside our windows and doors both days. We could never open the blinds or windows to enjoy the view. I would only recommend the Heights if you could ensure a room on the second floor.

I was there for a marathon with my family. The staff was friendly the hotel offered a restaurant, beach across the street and a nice roomie suite. Only downfall was to get up to the second floor, you had to use the stairs that were through the restaurant which made it difficult when unloading the vehicle, as you had to squeeze through a crowd of people.

Its a great spot- right across the street from the ocean. Rooms are comfortable. Staff is wonderful! Adjacent restaurant is also good. Easy, pleasant place! Thank you!

I like area right in front of beach. Can hear other people next door

The area it was located in was very nice. It was great that there was a restaurant right in front of the hotel but it did make it a little loud at night considering the room was bottom floor right in the back of the restaurant. Parking was a little confusing also because you received a pass with you room number corresponding to a parking spot but it didn't seem to matter. All in all it was an enjoyable stay.

Room was very small. Not even a chair to sit in . It was dank and musty. Windows could not be opened. And air conditioner was noisy.

I recently stayed at the Heights Hotel in Falmouth. It was a less than stellar experience. To preface, no one was on the property that worked for the property. The restaurant staff next door gave us more information than actual hotel staff. The restaurant next door had construction on their exterior, so there were workers frequently blocking the entrance to the parking lot. We couldn’t find our spot for our unit (they are numbered by your unit number). After some investigation, we found our spot but the restaurant next door had placed a bag over our spot, marking it as theirs. We parked there anyway. The code for our unit was incorrect. Luckily it was one of two codes that they sent but that doesn’t seem very secure as I stayed on a Wednesday but received them on Monday. If I came back tomorrow, I’d know how to get in to someone’s room because they use two codes. To add to the insecurity of the unit, the door isn’t squared properly in the frame so the deadbolt doesn’t line up with the receiver. There’s no actual way to secure the door which is an exterior door. We placed our suitcases in front of the door in case (there is also no chairs or any other furniture other than the bed). The bathroom was… well. It was. The shower was extremely narrow and dark with no light. I had to shower with the curtain half open to be able to see. Additionally, it is so small there is no where to get out of the spray to be able to wash your hair, your face, anything. You’re just getting spra

We had a brief stay but enjoyed it. Very helpful, friendly staff. Nice view of the water. We would be glad to stay there again.

Girls weekend on the Cape. We stayed on second floor in building 1. Spacious room, 2 queen beds, directly across from Falmouth Town Beach. Lively restaurant on site, it was always hopping and we never heard a sound from our room. Staff was very friendly and accommodating. We will certainly stay here again!

Great place! Loved John at the office - he was amazing!

The hotel reached out the day of saying there are hot water issues with the uni and they might need to rearrange our room. There ended up being with no follow up and we showered with ice cold water. They also did not respond when I reached out the next day notifying them that the hot water was still broken.

Very clean and the host was attentive.

Full of awesome folk who help into my room. Location was perfectly distances from the harbor for walking. While still being right there by the beach. Great food, great people.

I was there for a marathon with my family. The staff was friendly the hotel offered a restaurant, beach across the street and a nice roomie suite. Only downfall was to get up to the second floor, you had to use the stairs that were through the restaurant which made it difficult when unloading the vehicle, as you had to squeeze through a crowd of people.

Its a great spot- right across the street from the ocean. Rooms are comfortable. Staff is wonderful! Adjacent restaurant is also good. Easy, pleasant place! Thank you!

Team from the moment we drove into the parking lot was awesome! Our car couldn't fit into the spot and they helped immediately to fit us and help with bags, check-in etc. Throughout our weeks stay, everyone was nice and cheerful. Noted names, Gavin, Paul and a woman who worked with Gavin to park our car! (sorry I forgot her name, but not her efforts on Monday, July 3rd) Thanks and can't wait to come back! Room 303, The Hessels

We had a brief stay but enjoyed it. Very helpful, friendly staff. Nice view of the water. We would be glad to stay there again.

Girls weekend on the Cape. We stayed on second floor in building 1. Spacious room, 2 queen beds, directly across from Falmouth Town Beach. Lively restaurant on site, it was always hopping and we never heard a sound from our room. Staff was very friendly and accommodating. We will certainly stay here again!

Love this place. So convenient and everything in walking distance. A little loud in the morning but other than that it was wonderful.

Location

Nicely situated across from the beach. We appreciated the use of the beach chairs. Unfortunately we were in a ground floor room which we did not enjoy at all. There were crowds of people outside our windows and doors both days. We could never open the blinds or windows to enjoy the view. I would only recommend the Heights if you could ensure a room on the second floor.

Room was okay. Vicinity to the beach was great. Parking was too tight.

Full of awesome folk who help into my room. Location was perfectly distances from the harbor for walking. While still being right there by the beach. Great food, great people.

Great location! Great restaurant next door!

So close to the beach!!

Its a great spot- right across the street from the ocean. Rooms are comfortable. Staff is wonderful! Adjacent restaurant is also good. Easy, pleasant place! Thank you!

Parking spot was not available when we arrived an hour after checkin. Dirty tissue on the floor next to the bed. You have to walk through a crowd of people at the bar/restaurant to go up the stairs to you room. No one helps you - you just have to ask the customers to let you through. There is live music at the bar/restaurant and not just at night. No outdoor faucet or way to rinse off your feet when coming back from beach.

Girls weekend on the Cape. We stayed on second floor in building 1. Spacious room, 2 queen beds, directly across from Falmouth Town Beach. Lively restaurant on site, it was always hopping and we never heard a sound from our room. Staff was very friendly and accommodating. We will certainly stay here again!

Tooooo much notice from bar. Way tooo uncomfortable due to extreme notice from bar. Would not recommend.

Full of awesome folk who help into my room. Location was perfectly distances from the harbor for walking. While still being right there by the beach. Great food, great people.

Great location! Great restaurant next door!

My brother and I were visiting family in the area . We had a great time at the hotel and restaurant . . Our room was nicely furnished and the beds were so comfortable !! I’m planning a trip back and so is he . Thank you for a great stay !!

I was there for a marathon with my family. The staff was friendly the hotel offered a restaurant, beach across the street and a nice roomie suite. Only downfall was to get up to the second floor, you had to use the stairs that were through the restaurant which made it difficult when unloading the vehicle, as you had to squeeze through a crowd of people.

Its a great spot- right across the street from the ocean. Rooms are comfortable. Staff is wonderful! Adjacent restaurant is also good. Easy, pleasant place! Thank you!

Room they gave us was in middle of the restaurant and bar we couldn’t go to sleep until 1045 pm there was people sitting and talking loud plus toilet is extremely small sink in side bathroom fills up with water wow what a bad experience for almost 450 dollars I paid lights was up all night

The area it was located in was very nice. It was great that there was a restaurant right in front of the hotel but it did make it a little loud at night considering the room was bottom floor right in the back of the restaurant. Parking was a little confusing also because you received a pass with you room number corresponding to a parking spot but it didn't seem to matter. All in all it was an enjoyable stay.