Super 8 by Wyndham Amarillo West

Upon checking in we had to interrupt the two ladies having their daily gossip session. Check in was easy but as soon as we were handed the key she says “by the way you booked a non-smoking room but the floor above you is smoking so you may have a hint of smoke.” We walked out the door to park closer to our room and I told my husband I was going to check the room before we unpacked. It was AWFUL. The smell of smoke hits you in the face as soon as you open the door. Asked if there was another room available with no smoke at all and was told they were full. It had been a long day of traveling and we were only staying for that night so we dealt with it. You can tell this hotel and just been remodeled. The room look great at first glance when walking in but upon closer look it looked like someone’s first diy project. The porcelain bathtub that was once ivory colored they had PAINTED over with white and you could see every brush stroke. The new, cheap Amazon bed frames they had stuck out 3” past the mattress and bruised up our shins something terrible. The TV was not mounted properly and looked like it could fall off at any time. To entertain our kid we decided to go for a swim. There were 3 kids, under the age of 7 or 8, unsupervised in the pool. Come to find out it was the desk clerks kids. After the 3 of us had been splashed in the face and hit with a big bouncy ball several times we were fed up and got out. Got up breakfast & it was cereal and prepackaged muffins. That was it

Swimming pool was supposed to be heated, but was so cold I had to move VERY fast. But I really need the exercise after driving all day.

It was okay but then again you pay for what you get it was hot in there even thought the AC was working but overall l would say it was okay

The room and pool were fine for one night. The area around the hotel was not the best. The front desk was helpful and nice.

Internet was not working so couldnt check in or get a receipt, charged me extra bc my room had a sofa in it although i already paid online. Ac hardly worked, bathtub looked like it was galling apart, booked 2 queens got 2 full size beds. Paid over 100 bucks . Will never go back

We love the Swimming pool every time we go there! No towels in first room that was assigned to us. Good thing they moved us to another room and had towels. Tried to charge my card multiple times for $20, when there was no reason too!

Pretty old hotel with recent work done to improve the room but its not working. Stained towels, stained tubs, no elevator for travelers that gets the 2nd level, just old feeling.

It was a terrible stay, the front desk didn’t have any information on my reservation, she sent me to a room where the door wouldn’t even open, I came back 3x asking for another key. Took me an hour to finally get a room. The bathtub had stains everywhere and it smell like weed and cigarettes everywhere

There was an adult toy box left in a drawer of the room. The room smelled of smoke. When I spoke with the front desk regarding the smell they explained the room is a non-smoking room. I wanted to be sure we were not charged a smoking fee due to the smell. The room was very basic which is fine. The lack of cleaning in the room was a cause for concern.

Rooms were dirty and breakfast was very poor

The only thing nice about the super 8 was the new carpet it looked like in the hallways.Rooms were filthy I mean filthy the air conditioner hadn't been dusted off the window seals hadn't seen a cleaning rag and I don't know how long floors the same way countertops wasn't even washed or cleaned from the last person that stayed in the room very dirty. Turned air conditioner off because I got cold water was all over the floor used one of the bath towels to throw on the water puddle and it looked like I had cleaned the oil pan with the towel that's how bad the floor was.

At check in is when I found out about a $20 fee for sheets for sofa bed, the room was dirty, hair in corners , tub falling apart, toilet cracked, cigarette hole in blanket, bedroom window cracked, lock to door is falling off. Tiles falling off walls and being help up with tape.

Try to charge for towels. The room was disgusting. Bugs. Limited towels. Unfriendly staff. Will not pay. 20 fir towels. Do not stay at that hotel.

Staff was friendly, room wasnt throughly clean, food left in fridge from previous guest, trash behind bathroom door! Hotel makes alot of noise, not from other guests but the building itself, never heard a hotel make such odd noises throughout the night. Breakfast was minimal, we ate elsewhere!

Even my kids were grossed out by the dirty bedding, blood on pillow case and sheet. Thankfully we didn't need to use the tub which looked horrendous.

Bathtub looked like it had blood and urine all over it

A.c. broken...furniture tore...blankets have cigarette burn holes all over...front desk check in person had her kids behind her running around doing errands for her. The walls are dirty..the tub is stained

Hotel looks like it's been renovated and is pleasing to the eye. The beds were very comfortable and the room looked nice. The Plastic bathtub however, looks like it's been painted and flaking off. In room coffee was old. And At 7:30 am there was no breakfast, not because it had been eaten, there just wasn't any. Overall it was a good sleep just a bit sketchy.

Broken window in our room. Felt very unsafe

This was this worst hotel experience I have ever had. unclean room, noisy upstairs neighbors, thin walls, scary neighborhood, filthy and moldy HVAC unit, scratchy bed sheets, dirty microwave and fridge..... We complained about the upstairs noise, but nothing changed. We maybe got 3 hours of sleep after driving 10 hours. Very few things offered at the free breakfast. I'm sorry I spent my money to stay here.

The check in was fine. Our beds were hard. The shower was a little scary. I think it was clean, just in bad repair. There were drink rings on the nightstand. The room was spacious. Continental breakfast was not good. There was bread, 2 types of cereal, the juice machine was broken. Selection was minuscule.

My bathtub needed to be replaced. It looked terrible. I didn't even bother using it. The rooms were HUGE and much appreciated!

Staff was friendly, room wasnt throughly clean, food left in fridge from previous guest, trash behind bathroom door! Hotel makes alot of noise, not from other guests but the building itself, never heard a hotel make such odd noises throughout the night. Breakfast was minimal, we ate elsewhere!

I am mobilely challenged and it as difficult to get into the bed. Too high!

Accessible units should not have beds so high! I take a step stool in with me when I don't know. Lots of room.

Breakfast was barely a breakfast. Beds were hard as a rock. It was clean and no one broke into our vehicle. So that’s a plus.

Nice clean and spacious room. Only issues were non-working fridge and tv remote.

It was a terrible stay, the front desk didn’t have any information on my reservation, she sent me to a room where the door wouldn’t even open, I came back 3x asking for another key. Took me an hour to finally get a room. The bathtub had stains everywhere and it smell like weed and cigarettes everywhere

Very nice, welcoming hotel & friendly staff.

Average hotel for the price. On the run down side but not bad. Comparable to similar chains, on the lower side l, and breakfast was pretty limited. I Paid in-full ahead of time for a 5 person occupancy room(5 person occupancy costs more to begin with), with a pull-out couch. Obviously with 5 people being paid for, the pull out couch will need to be used. Upon checking in, I was charged another 25$ to get sheets for the couch so my daughter had somewhere to sleep. Buyer beware.

At check in is when I found out about a $20 fee for sheets for sofa bed, the room was dirty, hair in corners , tub falling apart, toilet cracked, cigarette hole in blanket, bedroom window cracked, lock to door is falling off. Tiles falling off walls and being help up with tape.

Try to charge for towels. The room was disgusting. Bugs. Limited towels. Unfriendly staff. Will not pay. 20 fir towels. Do not stay at that hotel.

The room and pool were fine for one night. The area around the hotel was not the best. The front desk was helpful and nice.

I got charged $20 extra for using the sofa bed that's already on the room. When I booked it the rate I paid included the sofa bed. Very misleading. They should just charge one rate and everything in the room can be used.

Internet was not working so couldnt check in or get a receipt, charged me extra bc my room had a sofa in it although i already paid online. Ac hardly worked, bathtub looked like it was galling apart, booked 2 queens got 2 full size beds. Paid over 100 bucks . Will never go back

We love the Swimming pool every time we go there! No towels in first room that was assigned to us. Good thing they moved us to another room and had towels. Tried to charge my card multiple times for $20, when there was no reason too!

This facility has some upgrades. Our room had new floors and counter tops, but the shower was cracked and chipped, the vanity was water damaged and crumbling. The beds and linens were fine, the pull out sofa was not equipped with bedding and the hotel charged $20 extra for linens for that bed. The breakfast was limited, muffins and waffles with butter and syrup. There was no fruit, yogurt or other easy to grab options, but we appreciated that there were some options available. The area seemed a little sketchy, but our vehicle wasn’t tampered with in the lot overnight. This was a budget stay and for the price, not the worst.

Upon checking in we had to interrupt the two ladies having their daily gossip session. Check in was easy but as soon as we were handed the key she says “by the way you booked a non-smoking room but the floor above you is smoking so you may have a hint of smoke.” We walked out the door to park closer to our room and I told my husband I was going to check the room before we unpacked. It was AWFUL. The smell of smoke hits you in the face as soon as you open the door. Asked if there was another room available with no smoke at all and was told they were full. It had been a long day of traveling and we were only staying for that night so we dealt with it. You can tell this hotel and just been remodeled. The room look great at first glance when walking in but upon closer look it looked like someone’s first diy project. The porcelain bathtub that was once ivory colored they had PAINTED over with white and you could see every brush stroke. The new, cheap Amazon bed frames they had stuck out 3” past the mattress and bruised up our shins something terrible. The TV was not mounted properly and looked like it could fall off at any time. To entertain our kid we decided to go for a swim. There were 3 kids, under the age of 7 or 8, unsupervised in the pool. Come to find out it was the desk clerks kids. After the 3 of us had been splashed in the face and hit with a big bouncy ball several times we were fed up and got out. Got up breakfast & it was cereal and prepackaged muffins. That was it

This was this worst hotel experience I have ever had. unclean room, noisy upstairs neighbors, thin walls, scary neighborhood, filthy and moldy HVAC unit, scratchy bed sheets, dirty microwave and fridge..... We complained about the upstairs noise, but nothing changed. We maybe got 3 hours of sleep after driving 10 hours. Very few things offered at the free breakfast. I'm sorry I spent my money to stay here.

Dangerous part of town

I booked a room for my single dtr, so that she could to to her aunts funeral. This hotel was pretty near to the funeral location, & looked decent from photos. My dtr didn't get off work until 5, so didn't make it to Amarillo until approx.11 pm. When she arrived near hotel, all the streets that would lead her to it, were closed. She called me frantic, knowing I had already paid for her stay, but not being able to get to the hotel due to multiple rd closures. She said she tried to call hotel multiple times, but it would ring a few times, then disconnect. I told her to stay in her car, go to a lighted area, and keep her doors locked, while I tried to call hotel. I called multiple times same scenerio. I then called a Super 8 by Wyndham number that I located on line. Explained to the lady what was going on, she placed me on hold, tried calling the hotel directly. While on hold, my daughter seen a decent looking older couple & asked them if they knew why all the rds in that area were closed, & was informed that several blocks in that area had been flooded, & most of the businesses were flooded inside, or closed due to pkg lots & rds being flooded. I explained this to the Super 8 lady when she came back on the line. She apologized and told me to call & report as soon as my dtr came back in to town, since I had reserved & paid for room. Furious that no one from Super 8 called to inform us of the problem ahead of time, & I refuse to pay for this reservation. Credit my acct asap.

Good stop.

Everything was great, the only thing was it is in a weird location but once i figured out how to get in the lot it was great

The room and pool were fine for one night. The area around the hotel was not the best. The front desk was helpful and nice.

Was passing through on our was to California and needed a place to stay this was perfect.

This facility has some upgrades. Our room had new floors and counter tops, but the shower was cracked and chipped, the vanity was water damaged and crumbling. The beds and linens were fine, the pull out sofa was not equipped with bedding and the hotel charged $20 extra for linens for that bed. The breakfast was limited, muffins and waffles with butter and syrup. There was no fruit, yogurt or other easy to grab options, but we appreciated that there were some options available. The area seemed a little sketchy, but our vehicle wasn’t tampered with in the lot overnight. This was a budget stay and for the price, not the worst.

Breakfast was barely a breakfast. Beds were hard as a rock. It was clean and no one broke into our vehicle. So that’s a plus.

Hotel looks like it's been renovated and is pleasing to the eye. The beds were very comfortable and the room looked nice. The Plastic bathtub however, looks like it's been painted and flaking off. In room coffee was old. And At 7:30 am there was no breakfast, not because it had been eaten, there just wasn't any. Overall it was a good sleep just a bit sketchy.

Very poor breackfast

Rooms were dirty and breakfast was very poor

Upon checking in we had to interrupt the two ladies having their daily gossip session. Check in was easy but as soon as we were handed the key she says “by the way you booked a non-smoking room but the floor above you is smoking so you may have a hint of smoke.” We walked out the door to park closer to our room and I told my husband I was going to check the room before we unpacked. It was AWFUL. The smell of smoke hits you in the face as soon as you open the door. Asked if there was another room available with no smoke at all and was told they were full. It had been a long day of traveling and we were only staying for that night so we dealt with it. You can tell this hotel and just been remodeled. The room look great at first glance when walking in but upon closer look it looked like someone’s first diy project. The porcelain bathtub that was once ivory colored they had PAINTED over with white and you could see every brush stroke. The new, cheap Amazon bed frames they had stuck out 3” past the mattress and bruised up our shins something terrible. The TV was not mounted properly and looked like it could fall off at any time. To entertain our kid we decided to go for a swim. There were 3 kids, under the age of 7 or 8, unsupervised in the pool. Come to find out it was the desk clerks kids. After the 3 of us had been splashed in the face and hit with a big bouncy ball several times we were fed up and got out. Got up breakfast & it was cereal and prepackaged muffins. That was it

The hotel and room were very nice. The shower was horrible. The shower head was broken and loose from the wall. The tub was covered in muck and paint and scratches. Breakfast was advertised but only offered grab and go. This seems to be a trend.

The check in was fine. Our beds were hard. The shower was a little scary. I think it was clean, just in bad repair. There were drink rings on the nightstand. The room was spacious. Continental breakfast was not good. There was bread, 2 types of cereal, the juice machine was broken. Selection was minuscule.

Try to charge for towels. The room was disgusting. Bugs. Limited towels. Unfriendly staff. Will not pay. 20 fir towels. Do not stay at that hotel.

Staff was friendly, room wasnt throughly clean, food left in fridge from previous guest, trash behind bathroom door! Hotel makes alot of noise, not from other guests but the building itself, never heard a hotel make such odd noises throughout the night. Breakfast was minimal, we ate elsewhere!

This facility has some upgrades. Our room had new floors and counter tops, but the shower was cracked and chipped, the vanity was water damaged and crumbling. The beds and linens were fine, the pull out sofa was not equipped with bedding and the hotel charged $20 extra for linens for that bed. The breakfast was limited, muffins and waffles with butter and syrup. There was no fruit, yogurt or other easy to grab options, but we appreciated that there were some options available. The area seemed a little sketchy, but our vehicle wasn’t tampered with in the lot overnight. This was a budget stay and for the price, not the worst.

Breakfast was barely a breakfast. Beds were hard as a rock. It was clean and no one broke into our vehicle. So that’s a plus.