Hotel Luzernerhof

There is a smoking bar inside the hotel and it smells every where even in the room. We were happy to leave

The entire hotel stinks of cigarette smoke from the bar/smokers lounge in the lobby area. As a non-smoker, this is almost unbearable. It's disgusting. Will not stay there again.

Hotel was clean and efficient. Food good, restaurant service ok. Hotel rooms were well equipped. Front desk service was excellent. House keeping was variable, with items missed, but it all worked. I think this is a well presented hotel. Their evening restaurant is currently closed.

Lage: super - fast am See Personal: freundlich und hilfsbereit Lobby + Zimmer: in die Jahre gekommen. Bräuchte unbedingt eine Auffrischung. Parkplätze: keine PP vorhanden. Muss bei der Tiefgarage nebenan parkiert werden. Parkschein erhält man vom Hotel (kostet nur die Hälfte der normalen Parkgebühr).

The location was great. Near the train station. The place is clean and staff were helpful. The issue I have is the Wifi and the smell of smoke as you enter the lobby and thus go to the hallway. Fortunately it doesn’t go through the room

I don’t check in because is not accessible for Weelchair and until to now not return my money The pert who attended my wife is rude and she said don’t know why not bury explain this complex is not accessible for persons in a wheelchair

We found the staff to be nice check in and check out. We’re very efficient. The breakfast was good. The room was comfortable and clean. I did have one major complaint with the Hotel and brought it up with management. They did say they are working on it. they have a smoking bar Off of the lobby, but the smoke does not stay contained to that area. The lobby smelled heavily of stale cigarette smoke, and the smell drifted all the way up to the fifth floor through the open stairwell when we would open our door cigarette smoke would fill our room until we could air it out as being somebody that does not smoke and does not have any smokers in my household and because of our state laws in California, my exposure to cigarette smoke is minimum so this was very annoying

Great location. Left car in Migros parking lot and paid daily fee at hotel desk, much cheaper. Room was rather small but nice and the bathroom was lovely. Wonderful reception desk staff. Would stay here again.

It was a great time and stay at Luzerne. The breakfast was good. The staff were nice. Check in was easy and smooth. The elevator wasn't working when I got there and had to walk the stairs to the 6th floor. They fixed the elevator shortlt after.

Overall a nice stay, great location. Bus is 5 steps from the entrance. Nice common room with tea, coffee, water 24x7. Nice breakfast.

We had the 7th floor room. It was spacious with living room, guest room, master bedroom, 1.5 bathrooms, outdoor terrace, kitcheb, and even had a fireplace but quite old. The walls were velvet but the outlets were coming out. One small TV in living room. The guest bedroom had a window with bars but no covering - quite odd. Some of the lights didn’t work. Kitchen appliance seemed like from 40+ years ago. They had 2 glass panel shelf windows where people outside can look into the apt. Floors were creaky. The place felt haunted. The bathroom seemed like the only area renovated decently but the shower area had some mold. The location is convenient near the lake and 10-15 min walk to train / chapel bridge / lion monument.

Great location in the centre. A busy hotel and although clean - - not spotlessly clean. Comfortable, quiet rooms.

Also für uns war es ein super guter Aufenthalt. Das Zimmer hat uns sehr gut gefallen, war schön gross (28 m2), auch das Badezimmer schön gross und vor allem genügend Abstellflächen. Alles sehr sauber und gemütlich. Preis-Leistungsverhältnis stimmte voll.

Nice hotel, easy walk from railway station and all the main tourist spots. I had a single room which was clean and had a comfortable bed, a safe, flat screen TV with lots of channels, charging points for phones and nice bathroom with a good shower. Staff were all nice and helpful. Buffet breakfast was good. My room overlooked the street but with the window closed there wasn't much traffic noise. The only thing that stops this being excellent was the lack of air conditioning but I wasn't that hot and slept well. I definitely recommend it as a good place to stay unless you really need air conditioning. I very much enjoyed my stay.

I had a nice stay at this hotel. Very well located in the center, not far from the train station and close to most touristic attractions. The room was clean and comfortable.

The bathroom sink drained very slowly, and the shower door leaked because it wasn’t sealed properly. Everything else was fine and the location of the hotel is great.

Very convenient location to center of Lucerne - we were able to walk to all areas of interest to us. Wifi connection process was very cumbersome and we need to ask for help from the front desk staff. Room did have some dustballs on the floor in the corner and under chairs and desk.

Great location with clean, quiet rooms. Hotel is much nicer than it looks from outside.

Stayed here for a couple nights in Lucerne and the room was not up to minimum expectations. Room was not even clean and had spider webs, dirty towels, used shampoo & conditioner, etc. However, we made the hotel known and they provided a complimentary breakfast. The hotel was full and unable to provide us a new room

In summary: Day 1 on arrival: the trash in the bathroom was full from previous guest and no toilet paper in bathroom. Called front desk and the girl came and took out trash and brought toilet paper. Day 1 (few hrs later): I go to take a shower. Shower gel bottle totally empty (fine, I brought my own) and the shower was clogged (pic for reference). Called again and same girl came but with a different attitude this time (annoyed). I asked if someone could come from maintenance since my aunt needed to also shower and I did not expect her to do so on top of my dirty water. She said no one could help until next day, which I found impossible to believe. It was only about 7p. I asked for a different room, she said they were full. I asked again how they can run a full hotel without anybody from maintenance for an emergency. She got mad. I got mad. I told her to leave the room and contacted Hotels.com. Day 2: I tried talking to the manager in the morning. Literally no help. She was defensive and took her employee's side because I was rude to the rude/not-at -all helpful employee. They didnt even offer an apology or a free breakfast. Nothing. Their costumer service is the worst and they DO NOT care. Day 2 (at night): My earring fell on floor so when I picked up I noticed all the dirt under my bed (pic for reference). Good location but for the price, find a cleaner, nicer hotel where you can shower for more than 1 minute so you dont drown.

We stayed in the penthouse. It has older flooring but the rooms were great and bathrooms remolded! Comfy beds. I really enjoyed the older style. Very clean. Almost 360° view from the balcony around the flat. If you are a large family or two couples, it’s a great older space. Kitchen, living room and a dining table.

A clean, modern hotel close to major attractions in Lucerne. The only drawback was that there was a lot of noise from the street Also, we had a non smoking room but we could smell cigarette smoke, presumably from the bar on the main level.

This hotel has a good location. The rooms and hotel itself were not of a 4 star standard as described. There was no air conditioning which was needed with temperatures over 30 degrees. No mini fridge in the room.

Location is perfect, rooms renovated and comfortable.

Good clean facility. Noisy cause of traffic. Good location near the train station which was walkable.

Room was dark and very hot. Fan provided but didn’t help. Miserable nights sleep. Staff was nice and apologetic. Would not return.

Rooms are small.

The location was good but the outstanding thing was the size of the 3-person room we booked. “Palatial” is not an understatement! And whilst some repairs are needed, the penthouse feel and size of the master bedroom cannot be beaten.

Wifi was the main problem in this hotel. Everything else was great.

Geen airco. Daarom ramen open. Wat weer veel verkeersgeluid van straat geeft.

Room wasn’t ready at 4.30 despite 3pm check in so disappointing

The location was great, the staff worked hard to take care of things. I feel they don’t have enough cleaning staff.

Room not at the level of a “pretended” 4stars hotel. I spoke to the manager who has no idea of what a conversation between a customer andxa service provider should be. This is reflected in the rest of the personnel. No wish to help, no empaty. Too bad

Reception lady at front desk VERY rude upon check in Sunday at 3pm and rest of the evening!

All of the hotel employees were friendly and very helpful.

Over priced, only coz of good location , very small room. breakfast not good , quality of ingredients sub standard and the person in the charge of breakfast was also very indifferent and rude

The location is great, and the breakfast was really good. However, there were continual service issues. Our room was not ready at the 3 pm check-in time. We were put in a different, dark room. Two of the five lights didn’t work. We asked, but no no one came to fix them. They said they would have to call an electrician. The light was not fixed during our three night stay. The first day, our room was never cleaned. We asked twice, no one came. That evening finally a cleaner knocked on our door and offered fresh towels. Presumably, the service staff was very short staffed. We did receive apologies.

We couldn’t get our tv to work. Asked at the desk and there was nothing she could do until the next day. We were only staying one night. She called and offered us breakfast for our inconvenience. The location was great. Clean rooms. Friendly people

Friendly, helpful very clean. Hotel looks like it's just been done over. I cannot say enough good about it or the staff! 😁😁

The hotel is very conveniently located in the main city core, about an 8 minute walk from the train station. There is a bus/tram stop just across and down the street. The staff were exceptional from our check-in, to assisting with all our inquiries. Unfortunately, there was no refridgerator in our room which would have been very useful, but staff were kind enough to store our perishables in the hotel kitchen refridgerator overnight before our early morning departure. The hotel provides a free public transportation pass which was so convenient and amazing to have. We just hopped on and off the trams to get a wonderful tour of Lucerne and to get to and from the train station with our bags. We would definitely stay here again!

Hotel Luzernerhof is located in the heart of Luzern within 5 min. to the lake, 10 min. to train station, and other attractions. PROs: Location, location, location. Excellent location within walking distance of all attractions. The price is reasonable considering hotels in Switzerland - probably because of off-season. Room is spark clean and well equipped with every necessities. Buffet breakfast and restaurant are available even though I didn't use the latter. Bathroom is equipped with Soeder's soap which to my much liking - Made in Zurich of herbal attracts. CONs: Room needs more central lightings. There're only small desk lamp and floor lamps that barely light up the room. Floor alley is dark unless activated by a push of a button - something that guests may not know and they'd fall and trip on something. One particular staff member who is very mean and rough to customers at the morning break. I'm surprised by her attitude. Coffee is not from the machine, so we needed to ASK for it. I didn't ask for a refill due to the unpleasantness of this particular hotel assistant. There's also a female front desk staff who was very COLD and less smiling.

Very close to train station and old town. Walkable and shops around the corner. The bed was so comfortable !

Good value for money and close to the lake

Great location, 10 minute walk from train station. Close to old town. Would stay here a again.

Just an overnight stay. Good location and view of the lake from our window

Very close to the shopping and restaurants. The room was wonderful and the breakfast was a great way to start each day.

An ideal hotel if working in Luzern. Ten minutes from the train station and one minute from the lakeside.

Excelente hotel con magnífica proporción calidad - precio . Lo mejor del hotel es la ubicación en pleno centro de la ciudad al lado de la iglesia de San Leodegar y a pocos pasos del puente de la capilla y demás atracciones de la ciudad . Excelente servicio de recepción y además habitaciones cómodas y limpias . Fueron muy amables al permitirnos dejar las maletas mucho tiempo en el cuarto para maletas . Muy recomendable hotel . Excellent hotel with a great quality-price ratio. The best thing about the hotel is its location in the city centre next to the church of San Leodegar and a few steps from the chapel bridge and other attractions of the city. Excellent reception service and also comfortable and clean rooms. They were very kind in allowing us to leave our bags for a long time in the luggage room. Highly recommended hotel.

Great location. Very conveniently located near train station and attractions like Chapel Bridge, Lion monument, Lucerne Lake and the shopping streets (all within walking distance).

It is very conveniently located if you are a tourist with Swiss Pass. Train station is less than 10 mins walk and schedules are on the dot! Shopping places are waking distance too! Safe area!

Tiny room but convenient location just 2 bus stops from train station and 1 short block to hotel . Breakfast was good with scrambled eggs but no pastries but one homemade cake squares . On edge of old town with predestine street very close.

We really liked our room, the level of cleanliness, and the overall appearance of the room. What wasn't so good was that breakfast was extra at _CHF 20 per head per day. Hence, we had to give it a pass. Also, the area was noisy. Traffic noises came up to the 4th floor! Some positives include the very friendly staff, the fact that we were not charged for one coffee per head in the morning, and the easy access to the buses and the lake. The amenities were good, but there were no plug sockets at the head-end of the beds.

This was near lake and bus but old loud and not what picture displayed . Breakfast was pricey but ok

Nice hotel, easy walk from railway station and all the main tourist spots. I had a single room which was clean and had a comfortable bed, a safe, flat screen TV with lots of channels, charging points for phones and nice bathroom with a good shower. Staff were all nice and helpful. Buffet breakfast was good. My room overlooked the street but with the window closed there wasn't much traffic noise. The only thing that stops this being excellent was the lack of air conditioning but I wasn't that hot and slept well. I definitely recommend it as a good place to stay unless you really need air conditioning. I very much enjoyed my stay.

Over priced, only coz of good location , very small room. breakfast not good , quality of ingredients sub standard and the person in the charge of breakfast was also very indifferent and rude

The location is great, and the breakfast was really good. However, there were continual service issues. Our room was not ready at the 3 pm check-in time. We were put in a different, dark room. Two of the five lights didn’t work. We asked, but no no one came to fix them. They said they would have to call an electrician. The light was not fixed during our three night stay. The first day, our room was never cleaned. We asked twice, no one came. That evening finally a cleaner knocked on our door and offered fresh towels. Presumably, the service staff was very short staffed. We did receive apologies.

Hotel was clean and efficient. Food good, restaurant service ok. Hotel rooms were well equipped. Front desk service was excellent. House keeping was variable, with items missed, but it all worked. I think this is a well presented hotel. Their evening restaurant is currently closed.

Great location, clean room, meets all essential needs, good breakfast. A bit noisy from traffic starting around 5 am

It was a great time and stay at Luzerne. The breakfast was good. The staff were nice. Check in was easy and smooth. The elevator wasn't working when I got there and had to walk the stairs to the 6th floor. They fixed the elevator shortlt after.

Overall a nice stay, great location. Bus is 5 steps from the entrance. Nice common room with tea, coffee, water 24x7. Nice breakfast.