Scarletz ANGO Suites KLCC

Super séjour

- Paid RM260 in cash deposit but only received RM 200 back on checkout as that was what they wrote on the receipt. Make sure you double check the receipt as I didn't! - On observation of interactions with myself and other guests, the staff are not the most welcoming or friendly and can sometimes be rude. - Washing machine/dryer is excessively loud. - Marks on the walls of my apartment from other guests suitcases- they should have cleaned that up before my stay. - They don't provide hand wash/soap in the bathroom and told me to use the body wash from the shower! - During peak times, there's a queue to use the lifts. Other times, you still have to wait a few minutes for the lifts as there are only 4 lifts for the whole building. This was very inconvenient.

They clean rooms once a week. With attention to hot weather that is not sanitary. Ants are everywhere. If you request to clean your room more than once a week there will charge you for this service. Front desk staff are impolite and not helpful at all.

客房寬敞、設備很新，但押金部分只能收取現金，不能用信用卡非常不方便。建議浴室窗戶能關上或加裝蚊窗較好，不然常有蚊蟲飛進房間，外面的噪音也滿擾人。

The apartment is conveniently located about 10–15 minutes from KLCC, which is ideal. However, the overall experience was disappointing. Upon arrival, we found there were no towels, no hand wash, and no hot water. There’s no phone to contact management directly, so everything has to be done through a QR code and WhatsApp. I checked in late and there was no Mana Mana representative at reception – another management company’s staff tried to assist but couldn’t answer any of our questions. We received our towels the following day, but the person who delivered them was quite rude, which was off-putting. Towards the end of our stay, we ran out of toilet paper and were told that from 2nd December they implemented a new policy where they no longer provide any additional amenities after check-in. This was never communicated to us. Throughout the stay, we faced issues daily. There were ants in both the kitchen and bathroom. They also stated that cleaning and towel changes would be done every three days, but this never happened. Unfortunately, this was not the best stay.