Holiday Inn Hou Energy Corridor Eldridge by IHG

gated parking / and updated room.

There was an odor about the room. The shower door would not stay closed, and the towels appeared to be the original towels from when they first opened. The last thing was that you were required to park your vehicle in the gated area behind the hotel, which was great; however, when leaving, we were unable to exit as the exit gate did not work. My husband was required to knock on the window to get the clerk's attention since he did not have a key to get back in after we checked out. The staff were all great and very accommodating, which we appreciated!

The elevator was rickety and makes a scary noise, just before stopping on the 5th floor -- not a noise like a squeak, but a noise like a heavy-duty cable about to snap. There is no TDLR inspection certificate posted. Expedia advertises a free breakfast, but the hotel charges $9.99pp. The buffet was small, the eggs were cold, but at least staff was kind and helpful. The hallway leading to the rooms was very hot - and in Houston, hot means HUMID HOT. It makes for an uncomfortable walk, when the room is at the end of the hall. There was a small black button-shaped gizmo glued to the front of the TV. This gizmo had its own power cord and was camouflaged with the TV frame. I unplugged it and the TV still worked fine. Other guests had the same type of thing on their room TVs, but in a slightly different position, each time facing the bed. When told about the TV "addition" the manager said, "I'm not sure what that is...I will find out and call you." Of course, he did not call. The room was comfortable, but a tiny sliver of soap is not quite enough for two people to wash hands and bathe. I understand the need to reduce costs, but I'm not sure soap is the right place for cutbacks. The disposable cups were wrapped in plastic, but two of then had already been opened. Was this the result of a previous occupant playing a prank or perhaps due to lazy housekeeping? Still dont know. Either way, ewww. Do better, Holiday Inn Eldridge Energy Corridor. Do better!

Great area. Love the Energy Corridor! This hotel is terrible! Expedia said the breakfast was free, but the hotel changed plans and now charges $9.99 for cold scrambled eggs and bacon. There's was a small black gizmo glued to the front of the TV. This thing looks like a camera, has its own power source, and when unplugged, does not adversely effect the TV function. The same thing was on TVs in other rooms, but in a slightly different area - always facing the bed. The manager did not know what it was. Don't take the elevator to the 5th floor, folks. The elevator shakes and shimmies at the 5th floor. It makes a loud and frightening, old-cable-wearing-out noise as it reaches the top floor. There is no TDLR inspection certificate displayed. And a small sliver of soap for 2 people to use at the sink and the shower is much to little. Just sayin... The cleaning lady started knocking on our door at 8am an Sunday morning. And she continued to knock every 30 minutes for the next 2 hours. Guess she REALLY wanted to make the beds. I DO NOT recommend this hotel to anyone. Do better, Holiday Inn. Do better.

Recently renovated

Excellent for the price. In house bar was not open when we were there on tuesday night.

Booked for a staycation for son. The bar and grill was closed so we had to leave site to eat. I planned to read a book and relax while man son enjoyed the pool. The pool is not heated. It was freezing cold, so the main purpose of our trip was ruined. He couldn't enjoy the pool. Went to the room only to find the TV did not have service and there was no maintenance on duty so we had to pack up and switch rooms. The bed was comfortable. Then after all of that my good night sleep was ruined by someone knocking on the door at 9:30 to see if we’d checked out so she could clean the room.

We booked a room here because there is a restaurant on premises, but when we got there we were told it wasn’t open. Plenty of other places nearby, but we hadn’t wanted to leave again once we gut there.

Close to restuarants. No shuttle service. Their restuarant is permently closed. I was not informed. I pick this hotel because it had a restuarant. Disappointed! No free continental breakfast they charge $10. They need to update thier website to guest can know all this before booking.

We arrived during a system error. The front desk clerk was very professional regardless of how frustrated he must have been. When we finally got to our room there were a few issues which we relayed to the front desk (ie. Faucet loose, shower door stuck). They promptly switched us to another room. During our stay we learned that they are in the process of updating the whole place. So, everything will be new again, soon. We were there several days and had an opportunity to get to know the staff. They were all friendly, courteous and eager to please. We liked that it shared a parking lot with restaurants and a nail spa. We do plan to stay again when we return to the area.

Manager Trixie EXCELLENT Front Desk staff EXCELLENT Housekeeping can improve cleanliness. Bedroom sheets stinky and my first room. Not clean.

For the price I paid I was expecting this stay to be so much better. However, my room was terrible. The carpet was filthy, the bathroom wreaked of urine odor, the room itself had a smell, the room wasn’t cleaned but twice throughout my stay, and the noise from people upstairs which I complained about and wasn’t resolved. I wish I could of been accommodated better for the condition of the room which I complained about but again, nothing was done. I will not be booking a room here again.

GREAT value for tthe price. Welcoming staff, beautiful facility in a wonderful location. The rooms were well appointed, spacious and extra clean. Strongly recommended

This hotel was great! The staff were friendly. The room was clean, spacious and comfortable. It was in a convenient location to a few restaurants. There is also a restaurant in the lobby. The breakfast had a variety options.

Love the area. Also the newness and cleanliness of the hotel.

Property was very clean and neat

The stay was wonderful clean friendly conveniently located and the staff was so nice and informative

Just had two small cockroaches in my room.

Only stayed for 1 night, but it was super clean

This place was filthy, food smeared into the carpet as well as the skirtting for the bed. The tables and dresser was sticky, the hard surface floor was greasy-like, the bathroom dirty with an used bar of soap 8n the shower. I had to request and change myself all the bedd8ng and clran walls, bathroom, and hard surface floor just to feel okay to stay a few hours to request a refund. Mamager name Sam was rude slammed door in lady face because she wanting a refund too, he refused to let us checkout early so that he could keep Our money. Stay away from this location it is HORRIBLY KEPT.

The double king room is amazingly spacious. Good food options within walking distance.

This hotel was great! The staff were friendly. The room was clean, spacious and comfortable. It was in a convenient location to a few restaurants. There is also a restaurant in the lobby. The breakfast had a variety options.

Stay was very horrible. The day we checked in the phone in the room was not working. Lamp was broken. AC was not working good. Additionally when I asked for some dinning plates and silver ware the request was declined and was provided with styrofoam plates and plastic spoons. The staff stated the it’s the policy of the hotel to not provide dinning plates and silverware. It was altogether a horrible experience.

Everything clean, comfy bed. The room was a perfect size. I didn't participate in the breakfast but was told it was $9. Should be included in stat.

There was an odor about the room. The shower door would not stay closed, and the towels appeared to be the original towels from when they first opened. The last thing was that you were required to park your vehicle in the gated area behind the hotel, which was great; however, when leaving, we were unable to exit as the exit gate did not work. My husband was required to knock on the window to get the clerk's attention since he did not have a key to get back in after we checked out. The staff were all great and very accommodating, which we appreciated!

Recently renovated

The television was very out dated and did not work correctly. After meetings all day I wanted to relax while watching tv. However I was reduced to watching Netflix on my phone.

The front desk staff are very helpful and nice. But iat room was very noisy from next room and if some one knock next room door you will thought your room . It’s really noisy you can heard people talking and screaming from other room neighbor , it was nightmare

The hotel staff was nice and friendly. The room was very good. The only issue in the room was the shower. It was either cold or hot. Service to the room was the trendy, if you need it we'll do it. Breakfast is not included in the room price.

We arrived during a system error. The front desk clerk was very professional regardless of how frustrated he must have been. When we finally got to our room there were a few issues which we relayed to the front desk (ie. Faucet loose, shower door stuck). They promptly switched us to another room. During our stay we learned that they are in the process of updating the whole place. So, everything will be new again, soon. We were there several days and had an opportunity to get to know the staff. They were all friendly, courteous and eager to please. We liked that it shared a parking lot with restaurants and a nail spa. We do plan to stay again when we return to the area.

The front receptionist Coquita was very sweet and very helpful. I really enjoyed her personality. I will be back to see you hopefully in February. Thank you for the nice day and the great breakfast.

Continental breakfast was not included because I use a third-party for my booking so I had to pay an additional $10 per person for a continental breakfast and my microwave in my room wasn’t working. I was told I had to wait till the next day for maintenance. However they never came to fix the microwave and management was rude. The desk clerk was nice, but the manager was rude.

When we checked in service was horrible. I had to stand there for about 10 to 15 minutes waiting for someone to come to the front desk I had to go down the hallway to meet the person to check in then to make it even worse she was video chatting with someone never got off the phone a lot of cursing and personal business being handled never really spoke to me at all only told me what room number I was in didn't tell me where it was at didn't tell me anything about the hotel didn't tell me that kids ate free in the morning but adults had to have a card Service was really bad. In the pool Tried to enjoy that however it stayed extremely cold guests were allowed to run and scream beyond measure and nothing was ever said they put you on a floor with a lot of kids that like to run around and scream and jump and make a lot of noise Other than that the hotel was OK

Very kind and courteous staff

We arrived at the hotel and were informed that their computer system was down and that they were over booked. Any third party booking system like Expedia we would need to pursue getting a cancellation or reimbursement ourselves as their staff could not do so. The hotel staff was very unhelpful and unprofessional. No alternatives were provided. Note that we arrived at 11 pm at night and were expecting to be able to check into a room that we had reserved months in advance. Will never stay there again.

I cannot say enough nice things about the staff at this hotel. My whole family will only stay there when we visit

We had an unexpected lengthy stay due to my husband being very sick. Front desk staff, each and every one, was very helpful with making sure he had what he needed! Veronica, from housekeeping was wonderfully accommodating to our situation: removing trash and leaving fresh towels. If one has to be sick away from home this was the best other option!

They changed out booking last minute when I booked well in advanced. I needed a room with two queens and a day before they switched me to a room with a king and pull out couch. Didn't give me any partial refund for the difference. I had to ask and reason for breakfast vouchers and they only gave me two when I told them I needed 2 queens for 4 grown adults. They had random people walking around outside at all nights and loud kids running around inside the lobby and hall ways late at night. Requested extra blankets for the pull out couch and they didn't have any. 1/5 stars overall.

Terrible costumer service from the front desk to housekeeping personal,

Very friendly staff and easy check in and check out. Sad that breakfast wasn’t complimentary but still a nice stay.

Sits in a very nice neighborhood. Has many dining options. Nice motel and staff is excellent.

This hotel was great! The staff were friendly. The room was clean, spacious and comfortable. It was in a convenient location to a few restaurants. There is also a restaurant in the lobby. The breakfast had a variety options.

Convenient to highway and restaurants

Clean and safe

Convenient for work

Love the area. Also the newness and cleanliness of the hotel.

There are plenty of dining options at a walk-able distance, area is safe and clean.

Nice place good location.

Close to I 10 freeway.

Great location. Very nice.

Nice hotel. Quiet and clean. Daily cleaning was nice. You have to pay for breakfast and Happy Hour. We were discouraged from taking breakfast upstairs to our kids. Didn’t like that.

This hotel was great! The staff were friendly. The room was clean, spacious and comfortable. It was in a convenient location to a few restaurants. There is also a restaurant in the lobby. The breakfast had a variety options.

Everything clean, comfy bed. The room was a perfect size. I didn't participate in the breakfast but was told it was $9. Should be included in stat.

The elevator was rickety and makes a scary noise, just before stopping on the 5th floor -- not a noise like a squeak, but a noise like a heavy-duty cable about to snap. There is no TDLR inspection certificate posted. Expedia advertises a free breakfast, but the hotel charges $9.99pp. The buffet was small, the eggs were cold, but at least staff was kind and helpful. The hallway leading to the rooms was very hot - and in Houston, hot means HUMID HOT. It makes for an uncomfortable walk, when the room is at the end of the hall. There was a small black button-shaped gizmo glued to the front of the TV. This gizmo had its own power cord and was camouflaged with the TV frame. I unplugged it and the TV still worked fine. Other guests had the same type of thing on their room TVs, but in a slightly different position, each time facing the bed. When told about the TV "addition" the manager said, "I'm not sure what that is...I will find out and call you." Of course, he did not call. The room was comfortable, but a tiny sliver of soap is not quite enough for two people to wash hands and bathe. I understand the need to reduce costs, but I'm not sure soap is the right place for cutbacks. The disposable cups were wrapped in plastic, but two of then had already been opened. Was this the result of a previous occupant playing a prank or perhaps due to lazy housekeeping? Still dont know. Either way, ewww. Do better, Holiday Inn Eldridge Energy Corridor. Do better!

Great area. Love the Energy Corridor! This hotel is terrible! Expedia said the breakfast was free, but the hotel changed plans and now charges $9.99 for cold scrambled eggs and bacon. There's was a small black gizmo glued to the front of the TV. This thing looks like a camera, has its own power source, and when unplugged, does not adversely effect the TV function. The same thing was on TVs in other rooms, but in a slightly different area - always facing the bed. The manager did not know what it was. Don't take the elevator to the 5th floor, folks. The elevator shakes and shimmies at the 5th floor. It makes a loud and frightening, old-cable-wearing-out noise as it reaches the top floor. There is no TDLR inspection certificate displayed. And a small sliver of soap for 2 people to use at the sink and the shower is much to little. Just sayin... The cleaning lady started knocking on our door at 8am an Sunday morning. And she continued to knock every 30 minutes for the next 2 hours. Guess she REALLY wanted to make the beds. I DO NOT recommend this hotel to anyone. Do better, Holiday Inn. Do better.

Excellent for the price. In house bar was not open when we were there on tuesday night.

We booked a room here because there is a restaurant on premises, but when we got there we were told it wasn’t open. Plenty of other places nearby, but we hadn’t wanted to leave again once we gut there.

Close to restuarants. No shuttle service. Their restuarant is permently closed. I was not informed. I pick this hotel because it had a restuarant. Disappointed! No free continental breakfast they charge $10. They need to update thier website to guest can know all this before booking.

So the only complain I have was breakfast was not ready at 7 and we didn't get to have breakfast and had to go out because we had an event

No breakfast including for $ 150 dollars.