惠特洛克飯店

3 flights up old stairs carrying our own bags ( in our 70s) and down and up in the morning for coffee… No national TV stations …. Only “local” on Roku! Clean, newly painted and carpet

I was in town to attend an inspection on a house we made an offer on in nearby Becket. The Whitlock was perfect for me. It was conveniently located, in town, close to dining, and with easy parking. The inn was historic, charming, and had lots of character. It was exactly what I was looking for. There is now staff available on premises from 7 am to 10 pm. I was able to check in on site. The outer doors were locked at night. I would definitely come back.

We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.

Overall, the place could use some sprucing up. I had read a review that mentioned a few things to improve on and ironically all these seemed to have been corrected. At least in our room. Maybe the Inn improved on these having seen that particular review. There was nowhere to hang any clothes or jackets. A couple of hooks on the wall with some hangers would have helped. We were there during the week so the place was quiet but that also meant that the fire pit, the restaurant/lounge, the bar… weren’t “on”. It was starting to get cold so we would have appreciated having the heat on at all times. We didn’t have access to the controls and the heat was being turned off at times. When I asked for shower gel, the lady at the front desk seemed perplexed as she wondered why I wasn’t simply using shampoo or hand soap. They did manage to find me some sample size products. Overall it was an ok stay but the quality does not match the rates. Lenox is cozy and central in the Berkshires. I hesitated between staying in Pittsfield, Great Barrington or Stockbridge. Lenox was the best choice.

Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.

We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!

3 flights up old stairs carrying our own bags ( in our 70s) and down and up in the morning for coffee… No national TV stations …. Only “local” on Roku! Clean, newly painted and carpet

The staff were very nice, however, our room wasn't. The heater never came on and it wasn't until the morning we were leaving that it started to work. This is after several times of letting hotel staff know there was a problem. The hardware in the shower was terrible. Rusty and the bottles of shampoo and conditioner were awful. The inside of the shower had brown lines along the floor and looked old and rundown.The hotel rooms need to be upgraded and refurbished. The continental breakfast was poor with cold rolls. The hotel is very cute and there is much opportunity to step it up.

Property was fine, just a little old and in need of some repaie

Shower had mildew and rust stains from the soap dispenser. The outlets were very old and in disrepair. There were no blackout shades or curtains, only regular shades. Otherwise the hotel was stylish and relatively comfortable.

Rooms are clean, large, good shower, good bed

Excellent location in the heart of Lenox. Easy walk to restaurants and shopping. Quick drive to Tanglewood. Room was comfortable and quiet. Decor slightly tired. Overall a good option for a weekend stay.

We were disappointed in the shabby quality of this venue. But the bathroom had been remodeled. Older hotels can be an adventure and this one was,

Location is great for visiting the Lenox shops and restaurants. The shower and bed were nice and comfortable. It’s an old hotel so I’m sure it’s hard to keep it up but wear and tear was evident in the room and common areas. Weekend continental breakfast was very good.

The room was fine. A/C worked very well first night, but second night it was a sauna (didn’t change anything on controls). Check your credit card charges. I paid through Expedia and was recharged and then had additional charges on my card. Hotel was walking distance to all bars and restaurants. Carpet could use a refresh. All staff were very nice.

We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!

3 flights up old stairs carrying our own bags ( in our 70s) and down and up in the morning for coffee… No national TV stations …. Only “local” on Roku! Clean, newly painted and carpet

The premises were lovely overall and the location great, but the accommodations were not what we expected for the price. There was no closet or place to hang clothes. There was only one chair and no desk. Coffee was not available in the room. There was no complimentary continental breakfast as promised in their literature.

Bathroom was very cold, and no food available when I got there at 7pm. But the room was fine and comfortable.

We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.

Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.

Shower had mildew and rust stains from the soap dispenser. The outlets were very old and in disrepair. There were no blackout shades or curtains, only regular shades. Otherwise the hotel was stylish and relatively comfortable.

Rooms are clean, large, good shower, good bed

Excellent location in the heart of Lenox. Easy walk to restaurants and shopping. Quick drive to Tanglewood. Room was comfortable and quiet. Decor slightly tired. Overall a good option for a weekend stay.

The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.

The room was fine. A/C worked very well first night, but second night it was a sauna (didn’t change anything on controls). Check your credit card charges. I paid through Expedia and was recharged and then had additional charges on my card. Hotel was walking distance to all bars and restaurants. Carpet could use a refresh. All staff were very nice.

Room was stiflingly hot,staff NEVER available-had to text message front desk staff with any questions -never received clean towels.

Lots of TLC from pre check in call to problem solving after we arrived. Our problem. Management was superb. Efficient and kind.

I was in town to attend an inspection on a house we made an offer on in nearby Becket. The Whitlock was perfect for me. It was conveniently located, in town, close to dining, and with easy parking. The inn was historic, charming, and had lots of character. It was exactly what I was looking for. There is now staff available on premises from 7 am to 10 pm. I was able to check in on site. The outer doors were locked at night. I would definitely come back.

Loved the inn and its location. Loved the decor in the common areas as well as our room. The best part was the services rendered us on our arrival by Amanda who was at the desk. She was an absolute gem! Great service!

Its more like an inn. No one at the front desk or to answer the phone.

We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.

Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.

Amanda at the front desk is a gem! She was helpful, personable, professional and presented in a neat and put-together appearance.

The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.

We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!

great location

I was in town to attend an inspection on a house we made an offer on in nearby Becket. The Whitlock was perfect for me. It was conveniently located, in town, close to dining, and with easy parking. The inn was historic, charming, and had lots of character. It was exactly what I was looking for. There is now staff available on premises from 7 am to 10 pm. I was able to check in on site. The outer doors were locked at night. I would definitely come back.

Loved the inn and its location. Loved the decor in the common areas as well as our room. The best part was the services rendered us on our arrival by Amanda who was at the desk. She was an absolute gem! Great service!

Lovely hotel in the heart of Lenox. The rooms and property were very nice. The staff was great. We would definitely stay here again!

Excellent location in the heart of Lenox. Easy walk to restaurants and shopping. Quick drive to Tanglewood. Room was comfortable and quiet. Decor slightly tired. Overall a good option for a weekend stay.

The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.

Dining options are walkable nearby

In town for a wedding.

Really cute area. Gorgeous property. Very friendly staff. Thank you!

The room was fine. A/C worked very well first night, but second night it was a sauna (didn’t change anything on controls). Check your credit card charges. I paid through Expedia and was recharged and then had additional charges on my card. Hotel was walking distance to all bars and restaurants. Carpet could use a refresh. All staff were very nice.

The staff were very nice, however, our room wasn't. The heater never came on and it wasn't until the morning we were leaving that it started to work. This is after several times of letting hotel staff know there was a problem. The hardware in the shower was terrible. Rusty and the bottles of shampoo and conditioner were awful. The inside of the shower had brown lines along the floor and looked old and rundown.The hotel rooms need to be upgraded and refurbished. The continental breakfast was poor with cold rolls. The hotel is very cute and there is much opportunity to step it up.

The premises were lovely overall and the location great, but the accommodations were not what we expected for the price. There was no closet or place to hang clothes. There was only one chair and no desk. Coffee was not available in the room. There was no complimentary continental breakfast as promised in their literature.

Bathroom was very cold, and no food available when I got there at 7pm. But the room was fine and comfortable.

We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.

Overall, the place could use some sprucing up. I had read a review that mentioned a few things to improve on and ironically all these seemed to have been corrected. At least in our room. Maybe the Inn improved on these having seen that particular review. There was nowhere to hang any clothes or jackets. A couple of hooks on the wall with some hangers would have helped. We were there during the week so the place was quiet but that also meant that the fire pit, the restaurant/lounge, the bar… weren’t “on”. It was starting to get cold so we would have appreciated having the heat on at all times. We didn’t have access to the controls and the heat was being turned off at times. When I asked for shower gel, the lady at the front desk seemed perplexed as she wondered why I wasn’t simply using shampoo or hand soap. They did manage to find me some sample size products. Overall it was an ok stay but the quality does not match the rates. Lenox is cozy and central in the Berkshires. I hesitated between staying in Pittsfield, Great Barrington or Stockbridge. Lenox was the best choice.

The inn is furnished with cheap, ugly furniture in depressing colors. Weekday coffee is limited to Keurig with dairy substitute--so bad it's insulting. Our room cost over $500 a day; other inns of comparable price are beautiful inside and offer better amenities. I will not stay at the Whitlock again.

I specifically requested 'hotels only' and didnt expect a bed and breakfast, with no overnight staff planned at my location. That said, it was a lovely room with a nice fireplace. Bathroom left a bit to be desired, as did breakfast.

Location is great for visiting the Lenox shops and restaurants. The shower and bed were nice and comfortable. It’s an old hotel so I’m sure it’s hard to keep it up but wear and tear was evident in the room and common areas. Weekend continental breakfast was very good.

Dining options are walkable nearby

We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!