We had a great welcome at Hotel Casa del Mar—the entrance staff were all very nice and set a good first impression. The room was clean and comfortable. There was a bit of noise from outside, but not a deal breaker for us. One part that didn’t feel great was the restaurant experience. The front staff wasn’t very welcoming, and when I asked for a dessert menu, I was told it’s a dining restaurant and we’d need to order a full meal to sit there. Otherwise, we could sit in the lobby and order dessert. It came across a bit judgmental and honestly felt rude. Another thing that caught me off guard was the $60 per night resort fee. I didn’t notice it during booking and only realized it at check-in when reading through the amenities. It felt a bit hidden, and I can see how others might miss it and be surprised later. Amenities are nice overall, but many of them require going to their sister property, Shutters on the Beach (like bike rentals or weekend yoga). I personally expected more of these to be available on-site instead of having to go to another hotel. Overall, we had a good stay, but there were a few things here and there that were surprising, and the restaurant interaction definitely left a negative impression.
We had a great welcome at Hotel Casa del Mar—the entrance staff were all very nice and set a good first impression. The room was clean and comfortable. There was a bit of noise from outside, but not a deal breaker for us. One part that didn’t feel great was the restaurant experience. The front staff wasn’t very welcoming, and when I asked for a dessert menu, I was told it’s a dining restaurant and we’d need to order a full meal to sit there. Otherwise, we could sit in the lobby and order dessert. It came across a bit judgmental and honestly felt rude. Another thing that caught me off guard was the $60 per night resort fee. I didn’t notice it during booking and only realized it at check-in when reading through the amenities. It felt a bit hidden, and I can see how others might miss it and be surprised later. Amenities are nice overall, but many of them require going to their sister property, Shutters on the Beach (like bike rentals or weekend yoga). I personally expected more of these to be available on-site instead of having to go to another hotel. Overall, we had a good stay, but there were a few things here and there that were surprising, and the restaurant interaction definitely left a negative impression.
