Prassede Palace Hotel

Razoável, as fotos do quarto disponibilizada no site são melhores do que o quarto que fiquei.

I was not at this hotel, i arrived on the day and got put up in another hotel across the road i did book this hotel for the breakfast, despite the other hotel was really nice to stay in the breakfast was ok but not great

The property currently has neighbouring construction works and we was told they start at 8am… However the works started from 6am, with consistent loud banging. The bathroom has no ventilation and smells highly of damp and mould. The AC is centralised so you cannot change it in the room which meant we had the window open majority of the time to get rid of damp odours which makes the room freezing. The front reception were helpful during the stay however I would not recommend booking at Prassede Palace Hotel.

We were staying for 5 nights in Prassede Palace Hotel. The staff are very friendly and professional. However we were given the room 112 which constantly has drainage smell in the bathroom. We can definitely smell like public toilet drainage as soon as we opened the bathroom when we walked in the room. Especially after showering. We reported that issue along with also the hot water system is low temperature compared to the all other hotels that we were staying in Venice and Milan. It is easy to get cold for the autumn weather in October. The staff advised they have checked the boiler system and is working fine. On the third day, the staff agreed to change the room for us as we told them this is uncomfortable for us to stay in the room.

This was a very expensive mistake, the hotel is small and only has rooms on the first floor, so when we made our first complaint the guy said he was unable to move us. The main issue is the noise, our room whilst modern in appearance, the double glazing didn’t have a proper seal so you can hear the road noise. When we arrived we were told about work being done in the floor above us, however nothing was mentioned about the restaurant below, the noise of moving tables and chairs till 10:30 and before 6:30 in the morning was really annoying and woke us up. When I complained on what’s app (they give you a number to contact because you cannot amend the air conditioning in the room, so they have to do this centrally for you!) they said they’ll speak to the restaurant, but this was too late as we were awake at 6:30 am and the noise continued. On checkout no offer of compensation was made, unfortunately we had paid up front, big mistake.