Best Western Plus Brandon Inn

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They cancelled our reservation so we ended up booking a last minute at another hotel.

Under major construction but rooms and staff were great and managing the best that they could in the conditions.

The property was on renovation but no information was shared when you book - when I arrived it was a mess, no parking allowed in front of the building, path with construction material, gym closed, pool closed… I requested to talk with the manager and I was ignored. When I went to my room had a strong smell of cigarette and had to move.. No discount (because the facilities out of order) and zero customer service when you say something.. Never again

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