Comfort Inn near Frost Bank Center

the inside pool was what made us choose the hotel and my kids enjoyed there self so its 5 stars to me

Extremely rude, judgmental, entitled staff. Treats customers like an inconvenience. Called me a thief and a fraud by saying that he didn’t trust me, and demanded a physical card after the booking gave a virtual card. Said he believed I was tricking him and would cancel or charge back. Staff called my family a “problem daily” place is run down and poorly maintained. Zero security. Homeless sleep in the parking lot and and literally defecate outside — wipe with socks. Busy insulting paying customers while the hotel falls apart with bugs, deteriorating facilities, old equipment and furniture, clogged sinks and broken toilets. By far the WORST stay this year. I am BEYOND disgusted with this owner and his staff. Paying customers for almost 100$ a night at this dump. Idk why I stayed for 4 days. Never again.

Breakfast was terrible. Never stocked. Vending machines hardly worked. Never could change at guest desk over $10. Off highway. had to drive everywhere for anything. Rooms were small but comfortable

Pros: The room was large. Bigger than most rooms by far. However, I rented a king suite. Also, reasonably priced. Con: door looked like it had been kicked open previously. Also vending machine had a big hole in it like someone cut a hole to steal the money.

Was great place enjoyed our stay! But entrance is no good!

Super nice. Pet friendly

Staff super friendly and well kept. Clean pool and breakfast area

Only parking could be better

Outside around the side is some sort of issue where its a safety hazard, especially in the dark. Large hole haphazardly covered with a couple pavers and a 2x12. VERY DANGEROUS. Otherwise, great staff... extremely spacious and clean rooms, comfortable beds, and quiet environment. Large double windows gave it such a welcoming feel. Clean interior, well stocked, but definitely average breakfast. Great stay. Just need a contractor to deal with outside before they have a guest seriously hurt.

The hotel is too close to the highway and couldn't sleep, because of the highway noise. For some reason there were easily 20 tour buses parked all around the hotel taking up most of the parking spots, even though the hotel was empty. The bus drivers were also hanging out in the parking lot having little parties and utilizing additional parking spots.

AC didn’t work properly. Our non smoking room smelt like cigarette smoke. It was dirty.

There were roaches climbing the walls and on the baled the first room they put me in then they put me in another room and I requested to speak to the manager and she said he isn't coming. Like the worst stay in my life. Do not advise

Dirty amenities. I booked through hotels.com for 2 nights stay this past weekend. Amenities were dirty. Found a cockroach in our room. Ended up checking out after the first night and was told my refund request will be processed only if hotels.com reached out. I contacted hotels.com for a refund request only to be informed that this hotel refused it. Definitely not an accommodating hotel

First room we was hot and smelled like old dampness. When we turn on the littles there was a lot of mold on the curtains, drapes, lampshades and a unit. Just mold everywhere. Second room also just not as bad as the first one. The attendant was taken pictures of me id and credit card, not sure if that is standard procedure.

There were cockroaches, young ones. And we’re not wimps, we’re from Florida where palmettos live. Sheets had hair, we were all equally grossed out but service was great.

This place was terrible. Stayed here with my family and we got covered in bed bug bites and not just a few. Told the manager and was told there was nothing she could do. We spent the rest of our vacation covered in welps and scratching our skin off.

There were stains on the bedding and shower curtain. Breakfast was not good and we had to wait 20 minutes to get eggs and sausage, it was all gone when we arrived. I wouldn’t recommend it. There’s better hotels in the same area.

Tub had mold around it and the room stayed hot all night, even with the AC down on 65 it never cooled off

The room was Dirty and musty

They gave us a room that they didn’t bother to clean, there was trash everywhere from the previous gest, there was not even hand soap or toiletries, there was used soap in the bathtub. The sheets were dirty and the room overall smelled nasty. The desk was dirty from food and grease. We stayed because it was after midnight and no other options.

If you need a place to stay for a night this hotel will do the job. The rooms are loud due to being so close to the freeway but this is to be expected. The rooms are average sized however the handicap accessible room was nicely oversized. The floors and carpets were sticky so bring your slippers. The hallways are dark and feel uncomfortable, especially if you are a woman traveling by yourself. One thing to note is that you have to go down the service road a mile or so to U turn around to the main street that is just a couple of blocks away.

Bugs in room,the air conditioning didn’t work properly

Air Unit not work correctly stayed at 44* and front door looked like someone had tried to break in to unit.

Breakfast was terrible. Never stocked. Vending machines hardly worked. Never could change at guest desk over $10. Off highway. had to drive everywhere for anything. Rooms were small but comfortable

Dỉty, smelly, the window blind broken and can’t block the parking lot light at night.I have to tape it up.

Pros: The room was large. Bigger than most rooms by far. However, I rented a king suite. Also, reasonably priced. Con: door looked like it had been kicked open previously. Also vending machine had a big hole in it like someone cut a hole to steal the money.

Our room was hot and the noise from I 10 was palpable. The housekeeping service was inconsistent at best. Came back to hotel one night with no linens on beds. Had to exchange access card to room every day. Bed mattress was very uncomfortable. However, staff was friendly and tried to accommodate.

Outside around the side is some sort of issue where its a safety hazard, especially in the dark. Large hole haphazardly covered with a couple pavers and a 2x12. VERY DANGEROUS. Otherwise, great staff... extremely spacious and clean rooms, comfortable beds, and quiet environment. Large double windows gave it such a welcoming feel. Clean interior, well stocked, but definitely average breakfast. Great stay. Just need a contractor to deal with outside before they have a guest seriously hurt.

We were in a hard run across the country. We stopped in super late, super tired, and crashed. The staff were great, what we saw of the property was fine. Bed was super comfortable, and we slept great. Breakfast was meh, but seemingly standard fare for these kinds of places.

The hotel is too close to the highway and couldn't sleep, because of the highway noise. For some reason there were easily 20 tour buses parked all around the hotel taking up most of the parking spots, even though the hotel was empty. The bus drivers were also hanging out in the parking lot having little parties and utilizing additional parking spots.

Every thing was good, but we were surprised that for a four day stay, we received 2 new towels when requested. The food was satisfying and plentiful. Loved the Texas shaped waffles. The staff was very friendly and accommodating.

There were roaches climbing the walls and on the baled the first room they put me in then they put me in another room and I requested to speak to the manager and she said he isn't coming. Like the worst stay in my life. Do not advise

The room did not match what was advertised online. The housekeeping staff came into our room AFTER we said we didn’t need anything and didn’t knock. The bathroom was dirty and the toilet barely flushed.

Extremely rude, judgmental, entitled staff. Treats customers like an inconvenience. Called me a thief and a fraud by saying that he didn’t trust me, and demanded a physical card after the booking gave a virtual card. Said he believed I was tricking him and would cancel or charge back. Staff called my family a “problem daily” place is run down and poorly maintained. Zero security. Homeless sleep in the parking lot and and literally defecate outside — wipe with socks. Busy insulting paying customers while the hotel falls apart with bugs, deteriorating facilities, old equipment and furniture, clogged sinks and broken toilets. By far the WORST stay this year. I am BEYOND disgusted with this owner and his staff. Paying customers for almost 100$ a night at this dump. Idk why I stayed for 4 days. Never again.

Great customer service clean

I loved the front desk lady Esther. She helped me so much to change my room type and didn’t want to end her shift until I got checked in. Thank you so much for calling me to make sure I kept my room. I will definitely stay again.

Front desk was terrible the lady was so rude and I asked for more towels and they made me go down to the front desk the lady was so rude . Very bad customer service room stunk really bad .

Good customer service. Nice stay. Slept great.

Our room was hot and the noise from I 10 was palpable. The housekeeping service was inconsistent at best. Came back to hotel one night with no linens on beds. Had to exchange access card to room every day. Bed mattress was very uncomfortable. However, staff was friendly and tried to accommodate.

I was in town for two nights. The hotel was just ok for two nights. It was convenient where i needed to be so it worked. The room was clean, ac worked, staff was friendly. Breakfast was your typical hotel breakfast. It was fulfilling. The hotel just seemed backwards, hard to explain. Maybe it was the layout. I'm rarely in this area but it would be doable again if i needed to be in this area.

If you need a place to stay for a night this hotel will do the job. The rooms are loud due to being so close to the freeway but this is to be expected. The rooms are average sized however the handicap accessible room was nicely oversized. The floors and carpets were sticky so bring your slippers. The hallways are dark and feel uncomfortable, especially if you are a woman traveling by yourself. One thing to note is that you have to go down the service road a mile or so to U turn around to the main street that is just a couple of blocks away.

We had a great stay. The hotel was in a great location. It felt safe. We were in the area of everything we wanted to do. It was clean and comfortable. We had all the amenities we needed. I would stay here again.

Extremely rude, judgmental, entitled staff. Treats customers like an inconvenience. Called me a thief and a fraud by saying that he didn’t trust me, and demanded a physical card after the booking gave a virtual card. Said he believed I was tricking him and would cancel or charge back. Staff called my family a “problem daily” place is run down and poorly maintained. Zero security. Homeless sleep in the parking lot and and literally defecate outside — wipe with socks. Busy insulting paying customers while the hotel falls apart with bugs, deteriorating facilities, old equipment and furniture, clogged sinks and broken toilets. By far the WORST stay this year. I am BEYOND disgusted with this owner and his staff. Paying customers for almost 100$ a night at this dump. Idk why I stayed for 4 days. Never again.

Breakfast was okay, not a bad area

Breakfast was terrible. Never stocked. Vending machines hardly worked. Never could change at guest desk over $10. Off highway. had to drive everywhere for anything. Rooms were small but comfortable

Great location near frost bank and close to everything needed.

Was great place enjoyed our stay! But entrance is no good!

Our room was hot and the noise from I 10 was palpable. The housekeeping service was inconsistent at best. Came back to hotel one night with no linens on beds. Had to exchange access card to room every day. Bed mattress was very uncomfortable. However, staff was friendly and tried to accommodate.

I was in town for two nights. The hotel was just ok for two nights. It was convenient where i needed to be so it worked. The room was clean, ac worked, staff was friendly. Breakfast was your typical hotel breakfast. It was fulfilling. The hotel just seemed backwards, hard to explain. Maybe it was the layout. I'm rarely in this area but it would be doable again if i needed to be in this area.

The hotel is too close to the highway and couldn't sleep, because of the highway noise. For some reason there were easily 20 tour buses parked all around the hotel taking up most of the parking spots, even though the hotel was empty. The bus drivers were also hanging out in the parking lot having little parties and utilizing additional parking spots.

Every thing was good, but we were surprised that for a four day stay, we received 2 new towels when requested. The food was satisfying and plentiful. Loved the Texas shaped waffles. The staff was very friendly and accommodating.

Breakfast was terrible. Never stocked. Vending machines hardly worked. Never could change at guest desk over $10. Off highway. had to drive everywhere for anything. Rooms were small but comfortable

Best breakfast i had in the last 6 hotels! Will definitely stick with comfort inn

Decent room, clean slight smell of mildew in the room. I keep fabric spray in my bag. Comfy bed, clean towels and sheets. Breakfast was edible

Staff super friendly and well kept. Clean pool and breakfast area

This is the worst place I've ever been. To start I got there almost at 5 pm, got my room and a guy was still working on defrosting the mini fridge. He said he was almost done and i guess he expected for me to wait until he was done but I asked if there were another available room, they gave me another one and as soon as me and son took off our shoes we completely soaked our socks, the carpet from on one side of the room was completely wet and I don't even want to know where the water was coming from. I go to the front desk and the lady called the same guy that was at the first room and he said first room was ready and was the only available. I asked if everything was okay with the fridge because I really needed to use it and he said yes. Fridge was still dirty and not working. At that point I was so frustrated, and tired from my trip that I just stayed in that room. Room is really old and needs a lot of work and renovation. On top of everything there were two guys knocking and calling someone at 3 in the morning in the room in front of mine and woke up my son and he got very scared , I tried to look what was going on throughout the door pick hole but even the thing is in bad condition that you can't see anything clear. Breakfast, not even coffe was good. I paid over two hundred for just one night so i was expecting something a little bit better.

There were stains on the bedding and shower curtain. Breakfast was not good and we had to wait 20 minutes to get eggs and sausage, it was all gone when we arrived. I wouldn’t recommend it. There’s better hotels in the same area.

Very quit very clean. Nice employee. Breakfast was really good. Comfortable beds very comfortable

We were in a hard run across the country. We stopped in super late, super tired, and crashed. The staff were great, what we saw of the property was fine. Bed was super comfortable, and we slept great. Breakfast was meh, but seemingly standard fare for these kinds of places.

I was in town for two nights. The hotel was just ok for two nights. It was convenient where i needed to be so it worked. The room was clean, ac worked, staff was friendly. Breakfast was your typical hotel breakfast. It was fulfilling. The hotel just seemed backwards, hard to explain. Maybe it was the layout. I'm rarely in this area but it would be doable again if i needed to be in this area.