The Windsor Town House

All good

I contacted the hotel after leave and showed th all photos and they never responded! Bath was dirty under the bed was filled with cobwebs and dust Pillow cases badly torn, stains everywhere and they never even replied to how bad is was Just can’t belive it is a 5 star when we got no signs that it was.. Really really poor

The building is gorgeous, and our room was well-heated with a peaceful view over a quiet field. The location is excellent, just a five-minute walk from Bath city centre, and the receptionist was very friendly. However, our experience was let down by unexpected extra charges. A 10% service charge was requested at checkout, which should have been clearly included in the room price. Similarly, although the listing advertises a “superb breakfast included,” the included option was only a bacon/sausage roll, with a full English costing £10 extra. The lack of upfront pricing transparency soured an otherwise lovely stay.

The property was a fine old listed building. Consequently the room was a little cramped, and the bathroom adequate, but a warm and comfortable overall experience. The included breakfast was simple and enjoyable with some interesting choices, more for a fee. Unfortunately although the price was agreed up front and part paid, on checkout a further 10% was added but without an invoice. On checking later it was found to be a discretionary service fee, mentioned only in small print. This soured an otherwise pleasant stay.

The rooms are very clean and the staff are very friendly. Walking distance to all attractions.