Aloft by Marriott Frisco

I booked here to utilize the pool and get some peace and quiet away from children because I’m a mom and work with children as well all day. So I didn’t get to use the pool because it was very packed with kids & very small. I didn’t know the hotel was hosting for some basketball & softball game tournament or playoffs. So the hotel had plenty of kids. The elevators moved extremely slow & only one elevator was working. One lady got stuck in the elevator shortly after I had just used that elevator. Rooms were clean, employees were nice but I don’t know if I would book here again.

Convenient location for business trip. Comfortable and very friendly staff.

Staff was friendly and helpful. Quiet and clean. Bed was comfortable. Good location. Close to restaurants, shopping and entertainment.

Everything was on point as always

The day was great. Everything was good except for the hold they put on your account when I paid for the room ahead of time so I was paid in full but they still charge my account $50 and they said they released it on Sunday and here it is 11 days later still not released and I called the bank for the second time and they said that it could take up to 30 days unless I get an email from the hotel stating that they release the money which is a lot of work and ridiculous for A to not stay no one should be able to hold your money that long when it’s not theirs in the first place